Asia/Singapore Friday, 8th May 2026
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Innovation, people, culture: ICC Sydney leadership in action

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Brought to you by ICC Sydney

ICC Sydney is Australia’s first fully-integrated harbourside convention, exhibition and entertainment venue and has already established itself as one of the world’s most sought-after venues.

Critical to ICC Sydney’s success has been its people and since its opening, the venue’s 1,700+ person team has hosted a diverse calendar of 1,500+ events and welcomed more than two million visitors. It has also achieved phenomenal delegate and client satisfaction ratings of 99% and 97% respectively in 2018.

As a result of the performance of its people and its focus on innovation as an organisation, ICC Sydney has garnered strong industry praise and acknowledgement across all facets of the business.

Feeding performance with culinary excellence

Underpinning ICC Sydney’s achievements has been its commitment to forging new ways of delivering for clients. This includes its award-winning Feeding Your Performance (FYP) culinary philosophy which sees the ICC Sydney team source the best, peak-of-season produce from local farmers to fuel the bodies and minds of delegates.

Originally focused on delivering ‘smart menus’, FYP has evolved to celebrate and support local farmers and showcase the very best regional produce on the global stage while also providing financial security, employment and growth opportunities for regional communities.

The program has been embedded throughout ICC Sydney’s operations and in 2018, FYP was heralded as a ‘blueprint for innovation’ by the prestigious University of Technology Sydney.

Cultivating a lasting legacy

ICC Sydney is also forging connections for its clients and community via a unique multi-streamed Legacy Program. This Australian-first initiative connects the world’s visiting minds, industry leaders and delegates with the region’s talented and local networks through five diverse streams – Innovators & Entrepreneurs, Generation Next, First Australians, Sustainable Events and Creative Industries.

Each stream provides clients with an opportunity to engage with locals in a number of ways – from direct exposure to Sydney’s network of entrepreneurs and startups and fostering the next generation of thought leaders via student engagement, to working with local Aboriginal businesses, engaging new talent for event performances and much more.

Formalising a commitment to Australia’s First Nations

Building on the venue’s work to drive greater engagement with, and acknowledgement of, Australia’s First Nations people, ICC Sydney became the first convention centre in Australia to launch a Reconciliation Action Plan (RAP) last year.

Setting a precedent for the industry, this initiative bolsters ICC Sydney’s ongoing commitment to recognise and celebrate the cultures, practices and traditions of Australia’s First Nations within the venue and the events it hosts.

Underpinned by technology

At ICC Sydney, event success is also fostered via the team’s dedication to continuously elevating experiences for clients through customised technology solutions. Today, the venue is more equipped than ever thanks to recent investments in additional industry-leading audio visual, production and ICT equipment.

As a result, clients have access to the most up-to-date technology in the industry, upgraded in-house digital facilities including a Digital Media Suite (DMS) and full in-house audio visual (AV) and production service. This is all supported by a team who know exactly how to bring the power of equipment to life and deliver the ‘wow’ factor.

Book your experience today
To experience ICC Sydney and the best of Sydney, book your next event today.
Email address: sales@iccsydney.com  |  Contact number: +61 2 9215 7100

TCEB unveils three-year plan, new intelligence department

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TCEB's Supawan Teerarat

The Thailand Convention and Exhibition Bureau (TCEB) has created a new MICE Intelligence & Innovation department and unveiled the three-year MICE Intelligence & Innovation Strategic Plan (2019-2021).

One of the new initiatives is a MICE Intelligence & Resource Center on its website, which will allow all target groups – entrepreneurs, businessmen, students and the public – to jointly foster MICE business through data.

TCEB’s Supawan Teerarat

According to TCEB, in the past governments mainly supported budgets to develop personnel, venues and win more MICE events. However, financial support on its own cannot meet customer needs and ensure sustainable growth of the MICE business.

In addition to financing, many countries are now designing strategies to support the industry through other means, including Thailand which is moving from the role of general information provider to offering more insightful information to allow operators to come up with concrete business plans through data analytics and artificial intelligence, TCEB said.

The bureau hence initiated the MICE Intelligence & Innovation Department to promote the adoption of innovations and data for MICE development with particular emphasis on creating innovations based on the real demands of entrepreneurs.

Part of its three-year plan is to better support event organisers and suppliers, TCEB will roll out the Paperless MICE Lane Request to welcome VIPs at the airports; online financial support request; chatbot help desk; and MICE permit advisor.

With a view to develop MICE Supply, TCEB has three projects: the MICE Online Standard Assessment, which allows entrepreneurs to apply for MICE standard certificates; MICE Career Portal; and MICE Digital Learning Platform.

There are two projects geared towards enhancing efficiency of events, including a mobile application to accommodate the organisers; and event traffic analytics to assess visitors via video.

Another focus area is to connect MICE supply and demand. This encompasses five projects, namely the event opportunities portal which compiles names and information on events for bidding; a crowd funding platform to support event organisation; a marketplace for visitors’ registration or exhibitor bookings; an event discovery platform; and an e-commerce marketplace for MICE products and services to create business opportunities pre and post
events.

Finally, there will be a MICE Intelligence & Resource Center, a database for assistance in creating innovations.

Singapore’s tourism associations to meet for inaugural forum

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Wong Soon Hwa

Nine association heads and members from Singapore’s tourism and hospitality scene will next month convene for an inaugural panel, named the SG Tourism Leaders Forum (STLF).

Organised by the PATA Singapore Chapter, the STLF will feature three Power Panel Sessions as well as a networking lunch. Participating associations include PATA, SACEOS, Singapore Hotel Association, Orchard Road Business Association, Singapore Retailers Association, Restaurant Association of Singapore and Cruise Lines International Association.

Wong: Singapore’s tourism industry should work as one to face business challenges

Also speaking in the panels are the NTUC Hospitality & Consumer Business Cluster and the National Association of Travel Agents Singapore. The Singapore Tourism Board will also speak at the forum.

“In an increasingly challenging business environment, we must avoid working in silos. Instead, we should leverage our collective synergy as Team SG to achieve the ‘power of one’,” expressed Wong Soon-Hwa, chairman, PATA Singapore Chapter.

He told TTG Asia that the need for such a forum has been a long time coming, especially with new disruptors and developments rising in Singapore’s tourism landscape.

The forum will also serve as an opportunity for PATA members and other tourism change-makers in Singapore to “renew ties and make new connections across the industry”, said Wong.

STLF will take place on March 6 from 08.30 to 14.00 at the Stephen Riady Auditorium @ NTUC, 1 Marina Boulevard. Interested association members are advised to contact their association for an official invitation and registration access. More information can be found at sgtourismleadersforum.com.

US catches break with Singaporean corporates

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New York City - amazing sunset over manhattan with Queensboro bridge

Thanks to an increase in direct flight connections and destination awareness, the US is gaining traction among Singaporean business travellers.

In October last year, New York City’s official destination marketing organisation, NYC & Company, set up shop in Singapore – a move that has helped bring the US onto the radar of MICE organisers here, remarked James Wong, sales & marketing manager (MICE), Farmosa Holiday Tour.

Sunset over manhattan with Queensboro bridge in the foreground

He explained: “The US has been quiet for the past few years, but now with NYC & Company’s office in Singapore, at least the we can learn more about the new things New York City has to offer, and have someone to approach if we have questions.”

Vivian Lee, general manager of Euro-Asia Holidays, observed that the Singapore market has held a perception of the US as an inaccessible and expensive destination.

Now, with the growing roster of flight connections to the US, Euro-Asia Holidays can now offer a diverse range of airline options such as Singapore Airlines, Cathay Pacific and Emirates, she said.

However, she added that corporate groups are still slow to warm up to US travel, which can be costly especially involving headcount in the hundreds.

“If tourism organisations like NYC & Company can come to us with more incentives, exclusive (benefits) or value-added services for corporate groups, it would definitely help,” said Lee.

Wong said that more time is needed for the US to grow onto the corporate market, as well as more activities and places of interest that can be incorporated into meeting, incentive or bleisure itineraries.

Makiko Matsuda Healy, managing director, tourism market development, NYC & Company, shared that there is currently a convention development team in the city that can help MICE organisers with tasks such as site inspections, as well as MICE agents to pitch New York City to the client.

This week, NYC & Company embarked on its first South-east Asia trade mission, making stops in Singapore, Kuala Lumpur and Manila, where the organisation will conduct training and networking sessions between travel agents and NYC & Company partners, namely Hudson Yards, The Museum of Modern Art, Tour America and Wyndham Garden Brooklyn Sunset Park Hotel New York.

New MICE venue rising in satellite city of Jakarta

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BSD junction, floating castle area night aerial photo

Alcor MICE will launch a new venue in Indonesia’s Alam Sutera come December, expected to fill the gap for medium-scale spaces in Tangerang, a satellite city on the western border of Jakarta.

The new venue – with a total area of ​​around 10,000 m2 – will comprise a main hall (6,000 m2) and a smaller 1,000m2 hall that can be divided into six rooms.

BSD junction, floating castle area in Serpong, Tangerang Selatan, Indonesia

Jim Tehusijarana, director of Alcor MICE, said that the corporate need for event spaces in the Tangerang Regency area as well as the neighbouring industrial area of Jakarta is quite high. “We are targeting the corporate meetings, events and weddings,” he said.

Tehusijarana added: “Being an industrial area, Tangerang needs space for companies to exhibit their products on a small scale. There is the Indonesia Convention Exhibition (ICE), but the space is too big for them. We want to fill that gap by providing medium-scale spaces although it is also quite flexible for larger events.”

The new hall venue will have specifications similar to another of Alor MICE’s venues, The Kasablanka Hall.

While the latter is located on the top floor of Kota Kasablanka Mall, the new venue will be on the ground floor of Alam Sutera Mall, simplifying logistics as well as guest access.

The new venue is in proximity to Tangerang’s entertainment and gastronomical hub, as well as many of the city’s tourist sites and golf courses. There are several shopping malls near the venue, including Mall of Alam Sutera Hotel, which is to be built with a link to the venue.

The new venue is less than an hour’s drive from Jakarta’s Soekarno-Hatta International Airport. Hotels in the vicinity of the venue in Serpong District, Tangerang include JHL Solitaire Gading Serpong a D Varee Collection, Mercure Serpong Alam Sutera, Atria Hotel Gading Serpong, Soll Marina Hotel, Ara Hotel Gading Serpong.

Alcor MICE is the management company of The Kasablanka Hall, Upper Room and Bekasi Convention Center.

Reviews hold sway even over business travel: Airplus

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No less than 97% of Indian business travellers and 95% of Chinese business travellers surveyed by Airplus base their hotel booking decisions on reviews at least occasionally.

Overall, of the 2,180 business travellers from 24 countries surveyed by the provider of corporate travel management solutions, 28% choose their hotel based on guest reviews. A further 58% are guided by reviews at least some of the time.

Nearly 100 per cent of Chinese and Indian respondents based business booking decisions on reviews at least from time to time

Many travellers regard reviews as having a high degree of credibility, AirPlus observed. Some 27% by-and-large trust reviews, while 66% trust them at least sometimes.

However, the extent of that trust in reviews differs from country to country. While 57% of Indian business travellers always trust reviews, the figure for the Netherlands is only 10%.

“Companies ought to share their business travel experiences and make reviews about hotel bookings, for instance, available to employees,” Yael Klein, marketing director of AirPlus, advised.

Reviews by a company’s own employees provide an opportunity to back up internal travel perceptions. Employees trust reviews by colleagues and comply with corporate policy by booking hotels preferred by the company.

Addressing travel managers, Klein suggested: “Why don’t you check whether the provider of your hotel booking tool offers review opportunities? Should this not be the case, a corporate link to a public review platform could be set up.

“The feared migration has not occurred within the context of subsequent booking processes. Instead, employees obtain information from a very wide range of sources, but ultimately bookings are made in the companies’ own systems.”

Amari Pattaya offers 20% off new meeting and events venues

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Beyond Asia: W Dubai – The Palm, Africa Protected Areas Congress and First Roma Dolce

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Dubai: W Dubai – The Palm opens in Jumeirah
W Dubai – The Palm has opened on a man-made island in Dubai, the Palm Jumeirah. The 350-key hotel offers over 2,000m2 of events space, including a 1,215m2 Great Room with an oval shape and rotating walls that let in (or block out) the Arabian sun. The Green Room serves as a holding area for events and weddings.

A highlight at the hotel are the multiple pools that sit in a wave-like pattern in the centre of the Escape to form the W brand’s iconic Wet Deck experience directly facing a beach. Facilities include a spa – with 10 treatment rooms, a steam room, sauna, “experiential showers”, a hammam and a couples’ suite – and fitness centre. There are six F&B concepts at the hotel, including by renowned chefs Massimo Bottura and Akira Back. SoBe (short for South Beach) is an adults-only rooftop bar inspired by Miami vibes.”

Nairobi: First Africa Protected Areas Congress to take place in November
The first Africa Protected Areas Congress (APAC) was announced at Nairobi National Park’s historic Ivory Burning Site. Set to take place from November 18 to 23, APAC 2019 was conceived as a way to position Africa’s protected areas within the goals of economic and community well being as well as seek commitment from African governments to integrate protected areas in the African Union’s agenda 2063 strategic framework for the socio-economic transformation of the entire continent.

The congress is expected to attract more than 2,000 delegates who will deliberate on homegrown ways to secure a sustainable future for Africa’s protected areas, people and biodiversity while showcasing homegrown examples of practical, innovative, sustainable and replicable solutions that harmonise conservation and sustainable human development.

“Today we launch the Africa Protected Areas Congress (APAC), the first ever continent-wide gathering of African leaders, citizens, and interest groups to discuss the role of protected areas in conserving nature and promoting sustainable development. This landmark forum organised by the World Commission on Protected Areas and the International Union for Conservation of Nature provides us with a platform for holding honest discussions on the future we want for our protected areas and seek solutions to the persistent and emerging problems” said tourism and wildlife principal secretary Margaret Mwakima.

Rome: First patisserie-themed boutique hotel opens
The First Roma Dolce – by The Pavilions Hotels & Resorts, a new patisserie-themed boutique hotel, is set to open its doors in March 2019. Situated on Via del Corso in Rome, the hotel is housed within a classic 19th-century building designed by Giuseppe Valadier, known for creating the elliptical design of Piazza del Popolo.

The boutique hotel will be home to 23 suites and guestrooms, with views of the bustling Via del Corso and amenities including in-room fitness equipment. Guests will be welcomed by homemade pastries in their room upon check in, to be enjoyed as they peruse the pastry-inspired books in their room.

A patisserie-style restaurant will serve sweet treats from the pasticceria during the summer, while offering gourmet experiences such as chocolate tastings in winter. The restaurant will also serve a classic English afternoon tea, alongside an all-day dining menu of light cuisine.

Other highlights include specialist services such as a personal shopping consultant who will be on hand to assist guests with purchases.

Kumamoto’s spirited return

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Kumamoto prefecture is bouncing back from a drop in inbound business events visitors following earthquakes that shook the southern Kyushu region in 2016. Tremors of 6.5 and 7.3 magnitude struck the area on April 14 and 16 respectively, causing damage to buildings, infrastructure and tourist sites in Kumamoto city and neighbouring areas.

The biggest blow to the prefecture was the damage sustained to the turrets, exterior buildings, roofs and walls of Kumamoto Castle, an icon of the prefecture. Also a designated Important Cultural Property, the structure has long been a draw for business event travellers eager to see what is ranked as Japan’s third most beautiful castle.

Post-quake repairs to Kumamoto Castle (pictured) are drawing the interest of specialised corporate groups

Although visitors stayed away in the immediate aftermath of the tremors, in 2018 they returned with vigour, thanks to a new tour option.

Today, the castle remains out of bounds but travellers can follow the path around its outskirts. A popular option for corporate groups is to be led by a professional guide who explains the restoration process to date and what is yet to be carried out until the castle is completely restored, in about 20 years.

Guides report welcoming a growing number of groups in the fields of architecture, history, design, craftsmanship and construction, who want to see the component parts of the historic building and the cutting-edge reconstruction techniques used.

Outside the city, Kumamoto is being promoted as a haven in which to enjoy nature and delicious cuisine. As 21 per cent of the prefecture was designated part of a national park on March 31, 2018, local efforts are being supported by an Environment Ministry target to welcome 10 million visitors annually to Japan’s national parks by the time Japan hosts the 2020 Olympics.

Approximately six million international visitors visited national parks across Japan in 2017, of which 926,000 entered Aso-Kuju, the national park that straddles Kumamoto and Oita prefectures. This marks a 37.2 per cent rise in visitors to the Kumamoto park year-on-year, including the more nature-hungry incentive groups from China and South-East Asia.

Aso-Kuju is one of only eight national parks in Japan that is being promoted by the new national government project as part of efforts to support tourism and business event recovery. According to a park representative, grassland-centred activities such as early morning yoga and horse riding have proved successful in attracting corporate groups seeking wellness programmes.

Such groups are also attracted to nearby Aso Farm Land, a resort in rural Kumamoto. Its sales increased by two to three times year-on-year in 2017. It offers 450 earthquake-resistant domed homes as accommodation for guests who can experience a vast range of wellness treatments, hot springs and sports as well as gourmet cuisine. With direct flights to South Korea, Hong Kong and Taiwan from Kumamoto Airport, Aso Farm Land has been successful in targeting these markets.

Yet officials note that inbound visitors to Aso still lag behind pre-earthquake levels. At the 2018 Visit Japan Travel and MICE Mart, Kumamoto representatives reminded attendees that the prefecture is ready to welcome corporate groups. City officials point out that although the traditional access road from Kumamoto City to Aso remains closed due to damage from the earthquakes, other routes are available, which add a mere 15 minutes onto travel times.

Local tourism bodies, in association with Japan Agriculture, are eying agri-tourism as part of efforts to boost arrivals, particularly from Taipei and Singapore. Delegates would visit orchards to pick various fruits and enjoy tastings on site or at farmers’ markets.

According to Sun Sun Ong, senior manager at Singapore-based EU MICE, event organisers could “leverage the area’s Instagrammable scenery” to increase the appeal of the tours.

Improving transportation to the sites, meanwhile, would “increase the area’s competitiveness with other Asian destinations” while greater promotion would raise awareness of Kumamoto’s capabilities in the agri-tourism sector.

Promotion has been recognised as vital by the Kumamoto International Convention and Tourism Bureau. According to spokesperson Hiroyasu Fukuoka, 2018 saw the bureau team up with the cities of Fukuoka, Sasebo and Kitakyushu to offer familiarisation tips for guests from China, South Korea and Taiwan to promote the three key pillars: nature, cuisine and culture.

“We will continue to focus on these markets (for incentive groups) but we aim to develop Europe, the US and Australia in the future,” he added.

Improvements planned for Kumamoto Airport are expected to give the prefecture a further boost. Japan’s Ministry of Land, Infrastructure and Tourism are to privatise the airport by April 2020 in a bid to accelerate its post-quake reconstruction. The existing domestic terminal is scheduled to be demolished and replaced with a new terminal for both domestic and international flights by 2022.

PCMA to offer educational programmes for APAC business events

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"Ambitious plans" to provide local industry knowledge for APAC business events professionals, said Codinach. (Photo credit: Adelaine Ng)

The Professional Convention Management Association (PCMA) is looking at offering a new level of education for the business events industry to fill the current gap in Asia-Pacific.

PCMA Asia-Pacific is talking to convention bureaus, corporations and other partners in the region about developing a range of educational products, including official degrees on business events.

“Ambitious plans” to provide local industry knowledge for APAC business events professionals, said Codinach. (Photo credit: Adelaine Ng)

“We’re testing different business models, which is what we did here at the Asia Pacific Incentives and Meetings Event (AIME) 2019,” PCMA’s Asia-Pacific regional business director Antonio Codinach told TTGmice in Melbourne. “We partnered and put together a solid knowledge programme for Monday, which participants can use for the (subsequent days of business),” he said.

Codinach said PCMA will be designing educational programmes for Asia-Pacific from the ground up by listening to the region’s industry professionals and focusing on cities rather than countries.

“What we’ve been doing historically in North America is not going to work in this part of the world…so working backwards through conversations and relationships will allow us to offer relevant products and services,” he said.

“We are in full transition of becoming a global platform for the business events industry but we know we need to provide a lot of local knowledge in what is an extremely diverse region.”

Codinach also said the organisation has “ambitious plans” for the region, with a calendar for up to 20 knowledge exchanges this year including in Singapore, Sydney, Hong Kong, India, Tokyo, China and Malaysia. “We’re also in conversation with second-tier destinations that might benefit,” he said.

PCMA announced a two-year collaboration with AIME in August last year that would see it produce the key educational components of the annual trade show. The industry organisation has also looked to involve its existing partners from outside Asia-Pacific, as it did with a hackathon event sponsored by LA Tourism at AIME, where the winner of a competition will fly to Los Angeles in June to attend the PCMA education conference.

“I think that is a good mix and we are working on increasing that participation with partners (for the region),” said Codinach.

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