Asia/Singapore Thursday, 1st January 2026
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Corporate travel managers open up to more ride-share options

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Corporate travel managers are gradually opening up to the inclusion of ride-sharing services in their travel policies, with several players expressing that the market could in fact benefit from having more ground transport options.

Speaking at the ACTE Summit in Singapore last week, travel managers and management companies advocated that having different options would meet the needs of different segments in the corporate travel market.

The inclusion of ride-sharing services in travel policies is gaining traction

“The market is large enough for more players and options. We can have different types of ground transport to account for the differing needs of each segment of travellers, such as senior management and VIPs compared to executives, or booking a single ride versus having a car scheduled for a whole day,” explained Kenji Soh, Goldman Sachs’ APAC head of travel & Taiwan office manager.

Soh added that the onus falls on travel managers to ensure that the service and security standards of ground transport options fall within company policy, and are sufficiently audited and regulated.

This includes special considerations for travel to “red zones” and “high risk” destinations, especially for female and young travellers, said Gloria Slethaug, managing director of Hong Kong-based travel management company Connexus Travel.

“For high-risk areas, we negotiate with local suppliers to ensure the ground transfer is within our travel policy. For example, female travellers in India have their own car at night,” she said.

From left: Grab for Business’ Dileep Kannan; Goldman Sachs’ Kenji Soh; ECO-Rent-a-Car Aditya Loomba ; and Connexus Travel’s Gloria Slethaug

To facilitate better working relationships, ground transport suppliers pushed for transparent and open communication of safety standards with travel managers.

Dileep Kannan, regional manager, Grab for Business, shared: “What’s important is the oral communication of safety standards and guidelines, whether in the form of a white paper or detailed briefing session to assure them of our safety guidelines. Suppliers can stand to do better in understanding where travel managers are coming from, and listen more to feedback.”

Kannan added that Grab for Business will be gathering a “select group of top corporate buyers” to give feedback on what functionalities they wish to see in the ride-hailing app. The service currently has 10,000 to 15,000 corporate partners in Asia-Pacific.

IT&CM Asia 2018 welcomes largest-ever Japan contingent

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Fukuoka Convention & Visitors Bureau MICE and Association buyers

This year’s IT&CM Asia will boast its largest Japan display to date, with six Japanese cities exhibiting, three of which are new. As well, JTB Corporation will also be making its inaugural appearance.

The six cities are Fukuoka, Osaka, Sapporo, Hiroshima, Kobe, and Nagasaki. While Fukuoka, Osaka and Sapporo have participated before, this year’s edition will also have newcomers Hiroshima, Nagasaki, and Kobe.

Fukuoka Convention & Visitors Bureau meeting with a MICE buyer at last year’s IT&CMA Asia

Ayako Kurosawa, incentive coordinator, Sapporo Convention Bureau, said of Sapporo’s participation: “Our current goals for the Asia-Pacific region targets South-east Asia, Australasia and as far as the UK as Japan will host the Rugby World Cup in 2019, with Sapporo scheduled to host major matches. As such, we have been working hard to reorganise our local MICE resources, unique venues and attractions, and support programmes.”

Meanwhile, for Kazuhiro Tsuji, chief supervisor, Hiroshima Convention & Visitors Bureau, he hopes that the annual show will “give buyers a deeper understanding of what Hiroshima can offer as a MICE city”.

Meanwhile, JTB Corporation serves Japan’s tourism industry from over 1,100 offices in 38 countries, with group’s global corporate business faction functioning as a DMC and PCO for MICE and Business Travel Management in Asia.

A recently released 2017 ICCA report sees Japan in the top country rankings to maintain its first place in the Asia-Pacific region for a record number of international association meetings held.

IT&CMA 2018 will be held from September 18-20, 2018 at the Bangkok Convention Centre at CentralWorld. It is co-located with the CTW Asia-Pacific.

Peggy Tan helms Dorsett Hartamas KL

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Dorsett Hospitality International has appointed Peggy Tan as general manager of Dorsett Hartamas Kuala Lumpur, the group’s latest asset scheduled to soft open on August 8, 2018.

Tan will be responsible for all aspects of the opening of Dorsett Hartamas Kuala Lumpur, and more importantly the overall business development and performance, as well as strategic marketing and revenue plans.

Prior to this appointment, Tan spent the last five years residing in Singapore, and was the area director of the sales & marketing division for Banyan Tree Hotels and Resorts, Singapore, for three years.

Located in the township of Hartamas, the four-star Dorsett Hartamas Kuala Lumpur will feature 290 guestrooms and suites. Facilities will include the 158 seater all-day diner and lounge Table Talk, three multifunctional venues of varying capacities, a fitness studio, and a kids’ play pen among others.

New conference hotel opens near KLIA

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Mövenpick Hotels & Resorts has made its debut in Malaysia with a modern hotel and conference centre close to Kuala Lumpur International Airport (KLIA).

Located just a few minutes from KLIA and neighbouring KLIA2, the hotel features 333 rooms and suites with the latest in-room technology. The Executive Rooms and Suites offer access to an Executive Lounge with a daily buffet and a variety of additional amenities.

A room in the Mövenpick Hotel & Convention Centre KLIA

Mövenpick Hotel & Convention Centre KLIA boasts extensive meetings and event facilities as well. Directly accessible from the hotel, the convention centre comprises a 1,287m2 open exhibition space, 777m2 circular hall, seven discussion rooms, 10 seminar rooms and the 2,386m2 Main Hall, which can be divided into four separate spaces.

The main hotel building also has four meeting rooms and two boardrooms, which range from 35m2 to 109m2 and are well suited to corporate retreats and strategy meetings.

One of the swimming pools

The property’s leisure offering includes separate male and female swimming pools, fitness centres and spa facilities that include outdoor spa pods.

F&B options include all-day dining venue Temasya featuring live cooking stations with a choice of authentic Malaysian and international cuisines all prepared to halal standards; restaurant Bara which serves a la carte specials made from fresh local and imported ingredients; Middle Eastern-influenced eatery Redup in the lobby lounge; and the Beranda Café and Sira which serves drinks, light snacks and meals throughout the day and evening.

Rediscover Singapore with three Marriott hotels

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JW Marriott Singapore South Beach

Three Marriott hotels in Singapore – JW Marriott Singapore South Beach, The St Regis Singapore, and W Hotels Sentosa Cove – have come together to offer a corporate meeting package entitled Rediscover Singapore.

This offer is valid across all three properties, and inclusions are five per cent off master-billed guestrooms; one complimentary room night for every 25 paid room nights, up to a maximum of five rooms; one complimentary upgrade for one night for every 25 paid room nights, up to a maximum of five rooms; spa privileges; and 15 per cent off dining at participating restaurants and bars.

JW Marriott Singapore South Beach

Rediscover Singapore is valid only for new group meetings and events with 25 or more guestrooms on peak at any of the three above-mentioned hotels. Group meetings and events must also be reserved by November 30, 2018, and take place between October 1, 2018, to June 30, 2019.

There would also be a rebook privilege where corporate clients can further enhance their next event by enjoying an additional three per cent off master-billed guestrooms on top of the above offers booked by June 30, 2019.

The rebook privilege is only valid at participating hotels, cannot be used in conjunction with other promotions, and must be utilised by December 31, 2019. Other terms & conditions apply.

Call +65 6818 1898 or email stella.wong@marriott.com.

Pullman makes its debuts in Laos

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Luxury Room

The Pullman brand has made its debut in Laos with a 16-hectare resort in Luang Prabang, 10 minutes away from the UNESCO-listed Old Town.

Pullman Luang Prabang features 123 guestrooms, suites, and a two-bedroom villa scattered among infinity pools, watercourses and streams. Lead-in rooms start with the 42m2 Deluxe Room and extends to the two-bedroom Villa – complete with separate living and dining areas, garden and pool – which can host up to 50 guests for a cocktail party or 12-seater private dinner.

Luxury Room

Facilities on-site include all-day dining L’Atelier restaurant, two bars, gym, spa, outdoor pool and Kids’ club. A range of activities such as cooking, crafts and rice cultivation classes are also available.

The property is also home to Luang Prabang’s largest conference centre which can cater up to 300 guests. Its outdoor patio can also host for al-fresco events and pre-dinner cocktail functions.

Ready for the Chinese

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Iguazu Falls on the border of Brazil and Argentina

In 2017, Argentina welcomed almost 60,000 visitors from China, an increase of 13 per cent from 2016. Of the 60,000 visitors, 35 per cent were on corporate incentive programmes or attending business events.

That is why Destination Argentina, fronted by the National Institute of Tourism Promotion, Argentina (INPROTUR), returned to IT&CM China 2018 this year for the second time, determined to attract more Chinese citizens to its faraway shores. And this year, INPROTUR was not at the tradeshow alone, having brought along its national carrier and the Buenos Aires Tourist Board.

Iguazu Falls on the border of Brazil and Argentina

Emora Franco, MICE coordinator, Instituto Nacional de Promocion Turistica, told TTGmice: “I think that the Chinese market holds a lot of potential for Argentina. Bear in mind we are faraway, but we are an exciting destination and can offer unique experiences to the Chinese.”

Buenos Aires Tourist Board’s MICE manager, general direction of tourism promotion, Constanza Ibarra, agreed: “I find a lot of interest coming from the Chinese, especially through the meetings I’ve had at IT&CM China. People come with the basic information and have an idea of where we are located. But usually, they would need more in-depth information about the activities that can be had, how many days is a typical trip, and what programmes can be done.”

Franco shared that Chinese incentive groups spend at least a week in Argentina, visiting destinations such as Buenos Aires and Ushuaia – from where cruises to Antartica are boarded. Natural attractions such as the glaciers in El Calafate, Iguazu Falls, and Patagonia are also on their must-see list.

To raise awareness of the South American destination, INPROTUR participates in tradeshows in Beijing and Shanghai, as well as hold roadshows in various Chinese cities. The consulate in China is also active, and organises in-house seminars and trainings for travel agents.

“Currently, tier-one cities (like Beijing and Shanghai) are our primary targets. When it progresses, then we will look at other cities such as Guangzhou and provinces such as Sichuan,” Franco said.

While she found IT&CM China a “productive experience” because of the number of meetings she has had, she acknowledged that destination marketing is a “long-term investment” as there will not be an immediate increase in Chinese corporate groups travelling to Argentina. Instead, she is optimistic that fruits of her labour will come to bear in the next few years or so.

“In five years’ time I hope to get a 20 per cent increase (in group numbers) from China,” she remarked.

Obstacles in Destination Argentina’s way at present are the lack of direct flights from China and the lack of Chinese-speaking tourist guides in the country.

There are currently no direct flights from China to Argentina, noted Tony Xia, Aerolineas Argentinas’ China GSA’s sales manager. And there might not be any in the foreseeable future, he opined.

“(Despite this), there are many ways to enter Argentina, from both the US and Europe. The most popular route for Chinese incentive groups is through Miami or New York, while the second favoured route is through Dubai,” Xia shared.

Chinese citizens require a visa to enter Argentina, but if they already hold an existing visa to the US or Europe they will only need to complete an Electronic Travel Authorization online.

Ibarra also pointed out that there was a lack of Chinese-speaking tourist guides in Argentina. As such, the government has signed an agreement with the local chamber of tourism and representatives of local Chinese communities to train young Chinese Argentines in tourism.

“Students can take a three- to four-month-long course in tourism, before they decide if they want to go further and embark on the five-year-long tourism degree.

“We need more Chinese-speaking guides, (and overall we must get) more people involved in tourism. We are encouraging young Chinese Argentina-born citizens to get involved in the tourism industry, as more Chinese-speaking staff in hotels and travel agencies are needed,” Ibarra concluded.

Frans Westraadt joins Six Senses Yao Noi as resort manager

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Six Senses has appointed Frans Westraadt as resort manager of Six Senses Yao Noi in Thailand.

Westraadt is no stranger to the brand as he brings his extensive experience in top-tier resorts and team management from Six Senses Laamu to Six Senses Yao Noi, where he will be in charge of the resort’s overall operations.

Throughout his career, he has been overseeing premium lodges and resorts in the Maldives, Namibia and the Seychelles.

Prior to joining the Six Senses family, Westraadt served as the executive assistant manager of Constance Ephelia in the Seychelles where, among his other responsibilities, he dedicated himself to the sustainability practices of the resort.

Corporate travellers seek easier booking process, but industry adoption is slow

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Speakers and buyers at the ACTE Summit in Singapore on Tuesday shared that corporate travellers are growing to expect the business travel booking experience to rival that of consumer travel booking.

Lena Khoo, regional travel manager APAC, Credit Suisse, observed: “Travellers want the same booking experience between their personal travel and business travel.”

E-commerce is the next step in the business travel sector

The consumer booking experience features a highly customisable and personalised booking experience, which can be achieved and tracked via artificial intelligence and data. The use of such data would enable business travellers to automatically access their preferred travel options – from add-on baggage and extra leg room on flights to breakfast options and room type for accommodation – that are within company travel policy.

To this effect, suppliers implored TMCs and travel managers to be more receptive to technological innovations, such as IATA’S new distribution capability (NDC) certification.

NDC enables airlines and GDS to store data on each customer’s booking preferences. The system would allow the corporate travel booking experience to parallel the regular e-commerce experience.

To date, some 50 airlines have achieved NDC certification, but no TMC has adopted it.

“Current corporate airline booking systems don’t allow for consumer-driven booking experiences. It’s dumb technology that cannot be customised to take into account each product and customer,” lamented Campbell Wilson, senior vice president, sales and marketing, Singapore Airlines.

Todd Arthur, regional head, vice-president, Sabre, recommended that popular regional routes for corporate travellers, such as Singapore-Hong Kong and Hong Kong-Sydney, be personalised using “all the data that airlines have”. In turn, TMCs can take charge of customer service in dealing with travel disruptions.

He cautioned: “We need to unlock (ourselves from) the way things have been done in the past. If your travel policy is too locked down, people will find a way to get around it. TMCs and travel managers that don’t get on board may be completely bypassed because the airlines are already there.”

Ramesh Daryanani, VP global sales APAC (ex-China), Marriott International, said: “Whoever can own the whole customer journey – from the flight to the stay and post-stay – will win in the end. It can alleviate the travel experience and capture data to better serve the traveller.”

Adoption does not come easily for travel managers however, lamented Khoo, who revealed that it can take some two years for new technology to be implemented in the finance industry.

“What’s missing now is that technological advances are not taking off as fast as we hoped. But we have already implemented a travel expense mobile app, and it’s the start of things to come,” she said.

TTGmice bags fifth PATA Gold Award for travel journalism

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A cover feature on the use of technology to enhance the delegate experience at business events, published in TTGmice’s June 2017 issue, has won the PATA Gold Award 2018, Travel Journalism – Industry Business Article.

Written by group editor Karen Yue, The Technology Experience sought to understand the types of event technology available in the marketplace, the benefits they bring to the delegate experience, and the rate of technology adoption in business events, drawing insights from industry specialists.

TTGmice joins 29 other winners of the PATA Gold Award 2018, which recognises organisations and individuals across the categories of Marketing, Environment, Corporate Social Responsibility, Women Empowerment Initiative, Education and Training and more.

The annual awards also celebrates four PATA Grand Awards recipients in the areas of Education and Training, Environment, Heritage and Culture, and Marketing.

According to a PATA statement, this year’s awards attracted 200 entries from 87 organisations and individuals worldwide. The winners were selected by an independent judging committee consisting of 14 senior executives from the travel, tourism and hospitality sectors.

These awards have been generously supported and sponsored by the Macao Government Tourism Office since 1995.

The awards ceremony will take place in Langkawi, Malaysia, on September 14 during PATA Travel Mart 2018.

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