Asia/Singapore Friday, 2nd January 2026
Page 741

Royalindo Convention International joins The World PCO Alliance

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Members of the World PCO Alliance at IMEX Frankfurt

Indonesia-based Royalindo Convention International is the latest member to join the World PCO Alliance.

The addition brings the total World PCO Alliance membership to 21 firms around the world.

Members of the World PCO Alliance at IMEX Frankfurt

Royalindo is led by president and CEO Reza Abdullah, who has been actively involved in several national and international MICE associations such as the Indonesia Congress and Convention Association, the Indonesia Exhibition Companies Association, the Asian Federation of Exhibition and Convention Association, and the International Congress and Convention Association.

Reza: look forward to working together with fellow Alliance members

Founded in 1989, Royalindo Convention International has managed hundreds of international conventions, exhibits, and special events in Indonesia as well as around the world, including the 18th ASEAN Leaders Meeting, the 9th Ministerial Conference on WTO, and the upcoming IMF World Bank Annual Meeting of 2018. The company’s client base includes associations, government bodies, and corporations.

World PCO Alliance’s president Gregg Talley said in a statement: “The World PCO Alliance is delighted to welcome Royalindo. Our mission to provide top-tier event solutions to clients in any country, and with Royalindo, that international reach is now even stronger.”

First Hyatt Regency in Shenzhen is at the airport

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The first Hyatt Regency hotel in Shenzhen, southern China’s Guangdong province, has opened its doors.

Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport, a five-minute walk from the arrival and departure hall via an indoor pathway.

Regency Ballroom

Offering 335 keys, room sizes range from 40m2 to 245m2, and feature floor-to-ceiling windows with airport or city views. Rooms are insulated and come furnished with 55-inch flatscreen TVs with satellite TV Channels, a Bluetooth audio system, work areas and complimentary high-speed Wi-Fi.

Those looking for an upgraded stay can select the Regency Club accommodations offering exclusive guest privileges including access to the Regency Club lounge on the 11th floor. Offering views of the runway, Regency Club guests enjoy private check-in/out, complimentary daily continental breakfast, all-day snacks and evening cocktails, plus use of the private meeting rooms.

Deluxe Room

The property also has four F&B venues, and recreational facilities such as a spa with six rooms, 24-hour gym, indoor swimming pool, steam room, sauna and whirlpool.

Event planners may avail the more than 1,670m2 of indoor function space, which includes the 984m2 pillarless Regency Ballroom for up to 1,000 guests and a special entrance for vehicles. There are six meeting rooms as well that can host between 15 and 200 guests with breakout places, and complementing the host of indoor spaces is a 4,600m2 outdoor garden.

Ooi now Wyndham’s president and MD for SE Asia and Pacific Rim

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Joon Aun Ooi

Now spun off from Wyndham Worldwide as a pure-play hotel company, Wyndham Hotels & Resorts has appointed Joon Aun Ooi – who brings a track record in spearheading regional openings of hotel brands – to the role of president and managing director for South-east Asia and Pacific Rim.

Reporting to Bob Loewen, executive vice president and COO of Wyndham Hotels & Resorts, Ooi will lead the post-spin development and growth of the Wyndham Hotels & Resorts family of brands across the South-east Asia and Pacific Rim region and drive its strategic objectives including the company’s brand transformation and its focus on loyalty, distribution, as well as sales and marketing.

Joon Aun Ooi

Based in the regional headquarters in Singapore, Ooi replaces Barry Robinson who has been named president and managing director, Wyndham Vacation Clubs, a division of vacation ownership and exchange company Wyndham Destinations.

Since joining Wyndham in 2013 as vice president, openings and operations for Wyndham Hotel Group Greater China, he has introduced four new brands to the market and played a pivotal role in growing the combined franchise and management portfolio to over 1,400 hotels.

“Asia-Pacific is one of the world’s strongest travel markets, underpinned by rising middle class affluence and increased intra-regional travel driven by LCCs. We are accelerating the growth of our brands across the region to meet this demand which will make travel more accessible to all groups of travellers,” said Ooi.

“Going forward, we will be focused on our strategic transformation laser-focused on our brands, technology and marketing which will unlock even greater value for our franchisees, owners and management partners.”

Before joining the hospitality industry in 2002, Ooi had spent more than seven years at The Boston Consulting Group where he was a principal. He made his first foray into the hospitality industry as vice president strategy at InterContinental Hotels Group before moving to China in 2005 to take on the role of vice president, hotel openings (Greater China). In 2009, he was appointed vice president strategy and hotel openings (Asia Pacific) at Hilton.

Subroto Banerjee GM of Mövenpick’s first hotel in Bangladesh

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Subroto Banerjee has been appointed as general manager of Mövenpick Hotel Sylhet, the first Mövenpick-branded property in Bangladesh.

Banerjee has been a part of the Mövenpick Hotels & Resorts’ team in general manager roles in hotels in India and Saudi Arabia since 2014.

He first started his hospitality career more than three decades ago, and has worked for major hotel brands in India including Oberoi, Sheraton and Hyatt Regency. As a F&B specialist, he later moved to Oman to manage the main restaurant at the former InterContinental Muscat.

Upon returning to India, Subroto took on senior management roles for a series of prestigious hospitality projects, eventually becoming general manager of Starwood’s Aloft Bengaluru Whitefield hotel in 2012.

Follow the digital road

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Old and new architecture come together seamlessly in Singapore’s city centre

To market Singapore as a choice destination for Chinese business events, the Singapore Tourism Board (STB) is taking the digital route through popular platforms such as WeChat social messaging channel.

This move comes after STB’s 2017 market report which found that Chinese arrivals were the strongest, topping the charts for the first time with 3.2 million footfalls, up 13 per cent year-on-year.

Old and new architecture come together seamlessly in Singapore’s city centre

Juliana Kua, STB’s regional director, Northern & Western China, said: “STB China will be enhancing our WeChat service account – first launched in 2017 – with more functionalities and customised editorial content on our travel incentive schemes, case studies and destination information for (meetings and incentive programme) planners.”

One key part of these efforts is pushing the Passion Made Possible destination brand, which Singapore has so far launched in 22 Chinese cities with the aid of singers popular in China – Stefanie Sun and Nathan Hartono.

In April last year, the Singapore Exhibition and Convention Bureau also launched the In Singapore Incentives & Rewards (INSPIRE) programme for the Greater China market, aiming to promote Singapore’s unique attractions to Chinese incentive travellers.

“In 2018, together with our trade partners, we aim to create more online activity to highlight our Passion Made Possible brand. This will help to showcase Singapore’s strengths as a destination where innovation, growth and new opportunities meet, and create positive mindshare of Singapore as a top business events destination among business travellers and business event organisers,” continued Kua.

Besides accompanying STB on joint roadshows across China, local business events players have also stepped up collaborations and aligned their marketing plans with the bureau.
Mike Lee, vice president, sales, Marina Bay Sands, told TTGmice: “We often introduce our Chinese business leads to STB, so that clients can have access to the support offered by the tourism body’s incentive programmes.”

Marina Bay Sands is also collaborating with mobile and online payment platform Alipay and WeChat to roll out exclusive promotions and retail offers tailored to Chinese visitors at The Shoppes at Marina Bay Sands.

Lee added: “Over the years, we have observed an increased demand for bespoke meeting experiences from Chinese delegates. Moving beyond the standard gala dinner and conference programmes, delegates are seeking to add more luxury retail and dining experiences to their itinerary.”

Meanwhile, Bay Hotel is “working very closely with operators (strong in China) – Ctrip, Elong, HRS and others – to bring in more corporate businesses”, shared Philip Cyril Raj, group general manager for Bay Hotels & Resorts. “The China corporate travel market is huge and (we are) looking into more campaigns to draw (them in),” he said.

Get savings on corporate travel

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Business travel is as expensive as it is essential as nothing is more impactful than a face-to-face conversation with a potential client.

As companies continue to grow their businesses and expand their operations overseas, their expenditure on travel will increase substantially. However, these companies can keep their travel expenses in check by adopting a managed travel approach – that is, having practices and policies to control the way employees book business travel.

Here are five best practices in managed travel that companies can follow to lower their business travel costs.

Keep your corporate travel policy clear and simple
A corporate travel policy is a set of rules or guidelines that your employees must follow when they travel for work – similar to an IT or HR policy.

Take a close look at your existing corporate travel policy and think about whether it covers every area of travel spend within your company. Focus first on getting the fundamentals in order – an appropriate approvals process along with guidelines on bookings and reservations, and on-site spending and expenses.

Then, communicate the policy to your travellers clearly. Keep the policy short, avoid jargon, and create a list of FAQs. Work with your HR department to have the corporate travel policy included as part of the induction programme for new employees.

Setting out clear procedures will help your business travellers make decisions that stay within your policy and don’t incur additional costs that hurt your bottom line.

Have a smart pre-trip approval process
One of the simplest ways to reduce your corporate travel spend is by having an approval system in place for bookings. By making it clear who needs to give approval for travel, you won’t have the problem of trips having to be cancelled after they’ve been booked, triggering wasted expenditure.

Technology is now available to automate and speed up these processes, which can reduce costs. You can also consider outsourcing this process to your travel management company.

When creating your approval process, ask yourself these questions: Do all trips require pre-trip approval? How many of your trips get disapproved? What are the lost savings if fares increased while a trip was awaiting approval?

Don’t look just at hotel room rates; look at the total cost of the stay
Being smart with hotel bookings can deliver big savings. The hotel room rate often comprises a relatively small part of the total cost of the stay once you factor in expenses such as meals, laundry and airport transfers. This is particularly true for longer stays.

When negotiating with hotels, try to have these additional expenses bundled into the room rate. From time to time you might also find promotional rates that include added benefits such as breakfast or room service.

Finally, companies should consider moving away from Last Room Availability (LRA) rates. These rates, which are typically higher than Non-Last Room Availability (NLRA) rates, give the company the right to buy a room at their contracted terms and prices even if the hotel only has one room left in that category. LRA rates have for many years been considered the gold standard for corporate hotel negotiations.

However, in generally low-occupancy destinations like Thailand, China and India, and where hotels rooms are aplenty, LRA rates often don’t make economic sense.

Reward your employees – and your business
Every time your travellers pick a more cost effective option, they’re saving the company money. Over the course of a year, that can really add up. So how about giving them an incentive to deliver further savings? It could be a voucher for their favourite store, a share of the savings, or time off – just some way of thanking employees for reducing your travel costs and encouraging them to keep doing it.

There are also savings to be had by ensuring your business makes the most of corporate reward schemes. These cost nothing to join and give your company points every time you make a booking. Once your points have built up, they can be redeemed against the cost of airline tickets, upgrades and often hotels and car rental.

Plan ahead
In the world of corporate travel, it is always wise to book flights and hotels in advance as prices can dramatically increase nearer to travel.

CWT data shows that the average ticket price for a longhaul business class air ticket increases anywhere from 15 per cent to 45 per cent when booked seven days prior to travel as compared to 21 days.

Craig Hooley named COO of Oaks and Avani brands

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Minor Hotels has appointed Craig Hooley as the new COO of Oaks Hotels & Resorts and Avani Hotels & Resorts (Australia and New Zealand).

In his new capacity, Hooley will spearhead Oaks and Avani’s corporate and commercial operations in its key markets of Australia and New Zealand, where it currently has a portfolio of over 50 properties. Based in Minor Hotels’ regional office in Maroochydore on Queensland’s Sunshine Coast, he will also develop forward growth strategies for the company and provide leadership across various corporate factions.

Prior to joining Minor Hotels, Hooley was general manager of Shangri-La Hotel, Sydney, following a successful tenure at Shangri-La International Hotel Management in Hong Kong.

Hooley has amassed extensive industry experience during his two-decade-long hospitality career, having held several key leadership positions with Mirvac Hotels & Resorts and InterContinental Hotels Group, both in Australia and overseas.

Trump-Kim meeting, high security no impact on Singapore meetings

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The high security surrounding the two zones in Singapore from June 10 to 14 as a result of the high-profile meeting between US president Donald Trump and North Korean leader Kim Jong Un will not affect any major business meetings in Singapore.

A spokesperson from the Singapore Tourism Board told TTGmice that “there are no major business events taking place in the affected Tanglin and Sentosa areas during the week of the summit”.

Trump and Kim to meet in Singapore next week

While Shangri-La Hotel Singapore – declared a special event area for the summit by the Singapore government on June 3 – has declined to comment on the political meeting’s impact on corporate events and guests activities at the hotel next week, Capella Hotel Singapore has told TTGmice that the hotel will remain closed to external visitors from June 10 to 17, due to two consecutive private events.

Singapore meeting specialists are unperturbed by the high security requirements surrounding the meeting.

Crystal Sim, president & CEO of travel and events agency Albatross World, said all affected areas have been “clearly stated” and it is “for all of one day”. None of Albatross’ clients have chosen to avoid Singapore next week.

Daniel Chua, founder and chief executive of conference organiser Aonia, has no events this month which he now finds to be a “relief”.

Both Sim and Chua believe that the high-profile event will augur well for Singapore in terms of both leisure travel and business events.

“Even before the meeting has taken place, people around the world have become curious about Singapore, wanting to know where she is and why she’s so special to have been chosen for this important event,” said Chua.

“And if the meeting goes well, it will further demonstrate to the world Singapore’s stability and neutrality as a destination for the highest level political meetings, as well as her ability to deliver on the critical security requirements,” he concluded.

Bita Seow joins SACEOS

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Bita Seow has been appointed executive director for the Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS).

In her new role, Seow will be responsible for growing and maintaining the association’s financial sustainability, and providing leadership in building and managing a Secretariat Team for the association.

Seow has over 20 years’ of sales and marketing experience in the infocomm-media industry, having held senior positions at SP Telecom, MediaCorp, PacNet and SingTel. She also previously helmed the Singapore Precision Engineering Technology Association Secretariat as its executive director.

During the course of her career, she spent time at Chan Brothers Travel Singapore and Tourism Queensland in regional marketing for corporate and individual travel destination planning.

Working closely with the Singapore government, Seow will help shape the future of Singapore’s meetings, incentive, conventions, exhibitions and events industry and help chart the industry’s growth path to further the island state’s position as a leading regional and global business events destination and business events hub in Asia.

JW Marriott Phuket reveals new executive sous chef

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JW Marriott Phuket Resort & Spa has appointed Brian Raymond Moore as the property’s executive sous chef.

In his new role, Moore will be supporting the executive chef Dietmar Spitzer at JW Marriott Phuket Resort & Spa in supervising daily operations at the resort’s 10 onsite Phuket restaurants and bars, banqueting, catering for meetings and events as well as overseeing all culinary initiatives and entire kitchen team.

The Australian brings with him 27 years of culinary experience and restaurant expertise.

Prior to this move, he was corporate group executive chef at the Epicurean Group in Hong Kong for a decade.

He sharpened his knives as apprentice chef in Grand Hotel (now Hotel Windsor) in Melbourne. He continued to hone his skills working in fine restaurants among Italian, French to European cuisine like Rogalsky’s restaurant; Laconda Veneta; Arigo Harry’s Bar; Rospar’s Restaurant; The Willow; Riva St Kilda Marina; Peter Rowland Catering; Chiones Restaurant; and Arthur’s Seat Restaurant in Australia.

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