Asia/Singapore Thursday, 7th May 2026
Page 771

Coex show growth stagnates with space limitation

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One of the newly-renovated spaces on level two of Coex

Coex, the largest convention and exhibition centre in South Korea’s capital city is close to hitting full occupancy, with only one or two free days in between exhibitions.

In an interview with TTGmice, MJ Cho, manager of COEX’s venue sales team, said the venue is “fully booked and cannot grow beyond the 2,500 shows we do here annually”.

One of the newly-renovated spaces on level two of Coex

Coex’s long term solution is its Jamsil expansion which will occupy approximately 720,000m2 of land between Coex and the Jamsil Sports Complex. According to earlier local news reports, the expansion will take over land vacated by the Korea Electric Power Corp and other public organisations.

Cho shared that the future Coex Center Jamsil will house a new convention centre, hotels, and shopping and entertainment facilities. The renovated Jamsil Sports Complex will also be able to support large-scale business events.

However, with Coex Center Jamsil expected to only be ready in 2030, Coex’s current solution for the space crunch is to “work with customers to find alternative event dates or to offer a mix of spaces that can fit their needs”.

She shared that occasional events that cannot be accommodated at Coex are directed to aT Center, which is also owned by Coex.

“While it is much smaller than Coex, aT Center can provide some relief for shows that need more space than what is available at Coex,” she explained.

Cho also revealed that her team has devised a ranking system to determine which bookings to accept and reject.

A newly-renovated room sports a square instead of a round format

“We look at the number of times the show has been held in Coex, its size, its history, etc, to make that decision. Simply put, shows loyal to Coex get priority. However, international exhitions and conventions overtake them all, especially if the events are beneficial to the national economy,” she added.

Another immediate solution to the space crunch is the renovation of all its meeting rooms on level two, turning them into a more popular square space from its previous round shape.

“Round rooms are good to look at but difficult to use. Ever since we’ve relaunched the square meeting rooms, demand and bookings have risen,” she said.

Also new to the meeting rooms are fingerprint door locks which let registered organisers in, and in-room cameras that allow people outside to see what’s happening behind closed doors, thereby minimising disruptions.

ADEX innovates and thinks of new ideas to keep visitors interested

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ADEX's free dive try outs

Following the success of ADEX (Asia Dive Expo) 2017 – which was named the Best Exhibition Organiser at the May 8 Singapore Tourism Awards 2018 – Asian Geographic Magazines continues to raise the bar for the niche event, the largest and longest-running in the region.

Among the innovations introduced in 2017 was the creation of an event app equipped to handle payments, the streamlining of information to enhance convenience for visitors and exhibitors, and offering water sports activities for visitors to try out.

ADEX’s free dive try outs

Karter Lee, Asian Geographic Magazines’ events and marketing manager, said a 10 x 6 x 1.3 metres swimming pool and a 6 x 2.4 metres waist-high diving tank were constructed at the Suntec Singapore venue for visitors to try out activities such as stand-up paddling, kayaking, scuba diving, and underwater rugby and hockey.

Aside from the cost, Lee commented it was a transport, engineering and manpower challenge to set up and maintain the swimming pool, which was a bigger investment compared to developing the event app.

“We talked to the venue operator – whom we have worked with for many years since 1995 – and their engineers, and they were very supportive.

“It took 12 hours to fill the 60m3 swimming pool, or the equivalent of 60,000 one-litre water bottles, and the 10-man team had to work overnight.”

ADEX debuted the Mermaid Festival this year

This year, ADEX decided to introduce the Mermaid Festival, where “mermaid participants” demonstrated acrobatic manoeuvres at its 2018 edition in April, and visitors could sign up for a mermaid swimming course.

Lee noted: “We added 2,000m2  of space in 2018 to become 10,000m2 . There was a 10 per cent increase in visitors and a 20 per cent increase in the number of exhibitors, including new countries and destinations such as Taiwan, Terengganu, Jeju and Fiji.”

Royal Caribbean to buy majority stake in Silversea Cruises

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From left: Silversea’s Manfredi Lefebvre and Royal Caribbean Cruises’ Richard D. Fain

Royal Caribbean Cruises announced last Thursday that it would buy a 66.7 per cent stake in privately-owned Silversea Cruises for about US$1 billion to add ultra-luxury and expedition cruises to its fleet.

“Silversea is a the acknowledged leader in luxury and expedition cruising, two key markets that are poised for growth. Uniting our two companies presents an extraordinary opportunity to expand vacation options for guests and create revenue in strategic growth areas,” said Richard D. Fain, chairman and CEO of Royal Caribbean Cruises, in a statement.

From left: Silversea’s Manfredi Lefebvre and Royal Caribbean Cruises’ Richard D. Fain

The strategic rationale for the partnership includes driving long-term capacity growth in the burgeoning luxury and expedition markets at a much larger scale than what Silversea would achieve independently.

It also allows Royal Caribbean to diversify its portfolio and increase its expedition offerings. The partnership will also leverage on the global footprint of both companies to generate demand and increase vacation and destination options for guests.

Fain added: “We are proud to welcome aboard Manfredi Lefebvre, a visionary leader whose high standards and history of innovation we deeply respect. Manfredi will remain executive chairman of Silversea, continuing to lead its strategy long term.”

In addition, Lefebvre and Fain have also confirmed that Silversea’s CEO Roberto Martinoli will continue in his role, working with the existing Silversea management team.

Including debt, the deal is valued at US$2 billion. Royal Caribbean said it plans to finance the purchase through debt.

The closing is expected to be completed later in the year, subject to customary closing conditions and regulatory approvals.

Six Senses Duxton

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Skylight Suite's Bedroom

Rooms The intimate property houses 49 rooms, each uniquely designed due to the layout of the building. This makes for interiors that pay true homage to the heritage of its location, which dates back to the 1860s.

The Skylight Suite, in which I stayed, features a lounge flooded with natural daylight that mimics the open-air courtyard of traditional shophouses. The 41m2 room exuded a lush and calming vibe with its black wood furnishings and brown parchment-like wallpaper.

Skylight Suite’s Bedroom

On the top level, the Duxton Duplex Suite incorporates a spacious loft concept with spiral banister stairs reminiscent of olden houses, and looks out to a striking view of neighbouring shophouses and buildings.

All suites house one double bed, making a truly luxurious reward for top earners.

MICE facilities The Duxton property is the smaller of Six Senses’ two projects here. The humble space occupies just eight shophouse lots, and its elongated lobby features a host of lounging and working spaces, whether communal or private.

Yellow Pot, a 50-seater restaurant and 20-seater bar, is an ideal spot to treat corporates to a high-quality meal. My dinner here was extremely sumptuous, with modern Chinese offerings that contain neither MSG nor GMO.

Yellow Pot Restaurant

Companies with sustainability in mind will be pleased to know that all ingredients are personally sourced from local and regional suppliers by the chefs, and the hotel bans single-use plastics and excessive waste in its supply chain.

Service The hotel provides a number of wellness experiences, including a visit to a nearby family-owned tea house, an outdoor yoga session on Duxton Hill, as well as a calming and immersive singing bowl experience.

Murray Aitken, general manager of Six Senses Singapore, shared that a lounge will soon be converted into a traditional Chinese medicine consultation room, where one physician will be stationed to provide guests with a basic diagnosis.

Outdoor yoga

Staff members are warm and attentive, especially in Yellow Pot where they would be happy to describe the dishes and even chat with guests about their day.

I was also offered turndown service that included treats like a jar of soothing Tiger Balm and an adult colouring page, which made for a therapeutic stay.

Room count 49
Contact
Tel: (65) 6914 1428
Email: reservations-duxton@sixsenses.com

First Hyatt Regency rises in China’s capital

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Deluxe Suite King room

Hyatt Hotels has expanded its Hyatt Regency brand in China with the opening of its first property in Beijing.

Designed by award-winning architect Kengo Kuma, all 348 rooms in Hyatt Regency Beijing Wangjing feature an oriental aesthetic and biophilic design boasting natural materials such as oak wood, beige and green marble, and a wood-grain patterned carpet.

Deluxe Suite King room

Rooms range from 30m2 to 290m2, and offer a separate workspace, flatscreen TV, standalone bathtub with Portico and Comfort Zone toiletries, high-speed Wi-Fi, and Bose and JBL Bluetooth sound system.

Amenities on-site include five F&B options, a 25m-long heated indoor pool, hydrotherapy areas with saunas and whirlpools, and a 24-hour fitness centre. Event planners can avail the 5,600m2  of function space which includes the 1,370m2 pillarfree Regency Ballroom.

Regency Ballroom

Located in the heart of the Wangjing Central Business District, the hotel can be conveniently accessed via the Airport Express and is a short stroll from the Futong subway station on Line14 and the 798 Art District.

Grand Hyatt Erawan Bangkok unveils latest MICE offer

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The Residence

The 380-room Grand Hyatt Erawan Bangkok recently announced its latest business events offer.

The offer is valid for all new group inquiries with a minimum of 30 rooms per night, subject to room and function room availability. The events must be booked and held from now until August 31, 2018.

Grand Ballroom

When all above terms and conditions are met, special benefits include double World of Hyatt Meeting Planner Rewards points; complimentary welcome drink (non-alcoholic) at Spasso restaurant; one complimentary room for every 30 paying rooms; one complimentary upgrade to King Club Access for every 30 paying rooms; one complimentary secretariat room (for a maximum of 10 persons) on meeting days; and a 20 per cent discount on à la carte treatments at i.sawan Residential Spa & Club.

The Residence

The property offers a total of 3,330m2 of event and meeting space across 14 function rooms. Choices include the eight-metre-high ceiling and pillarless Grand Ballroom can accommodate up to 1,500 for receptions or The Residence, a multifunction event facility equipped with a seven-metre high open kitchen.

Email sales.bangh@hyatt.com for more information.

Two new GMs for Como’s Bali and Bangkok hotels

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Singapore-based luxury hotel group Como Hotels and Resorts has appointed two new general managers for its Bali and Bangkok properties.

From left: Ram Hiralal and Rohaan Chandra

Como Shambhala Estate – the group’s flagship wellness centre in Ubud, Bali – will be managed by Ram Hiralal. No stranger to Como, Ram assisted with the pre-opening of Como Parrot Cay in 1998.

She began her hospitality career with HPL at the Concord Hotel Kuala Lumpur in 1991 before joining Four Seasons in 2003, working in various resorts before her most recent role as resort manager at Four Seasons Koh Samui.

Rohaan Chandra, previously the hotel manager of Como Metropolitan Bangkok, has been promoted to general manager of the property.

Prior to joining the Como team in 2015, he had worked with both The Setai in Miami and The Legian in Bali.

New GMs for Hotel G in Yangon, Singapore

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Serge Rigodin

Hotel G Yangon has welcomed a new cluster general manager, Serge Rigodin, who will also lead the nearby Inya Lake Hotel.

Serge Rigodin

A native of Grenoble, France, Rigodin has managed a number of other GCP Hospitality properties, most recently the 308-room Hotel G Singapore.

Prior to Singapore, Rigodin was director of residences at Embassy House, a serviced apartment in Beijing. He began his career as a chef before moving into management positions with luxury design and lifestyle hotels in Pattaya, Siem Reap, Seoul, Ho Chi Minh City, Hanoi and London.

Othmane Amrani

Meanwhile, Othmane Amrani has joined Hotel G Singapore as general manager from Hotel G Yangon, where he was the opening general manager for two years.

He has worked in senior management positions with GCP Hospitality since 2014, and entirely with the Hotel G brand – he was the general manager of Hotel G Beijing, and operations manager at Residence G Hong Kong prior his stint at Hotel G Yangon.

Othmane first began his career with the Louvre Hotels Group, and he has over 12 years of international hotel management experience in France, Hong Kong, Greater China and Myanmar.

Over coffee with Anna Case

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Anna Case

Two years ago, you said the Games would result in many business events for the Gold Coast. Did that happen?
Yes. We’ve secured 47 business events under the category of sports, health and wellness, which will bring us around A$82 million (US$62.8 million) in estimated economic impact. We have 15 more on the waitlist (as of early-April).

Anna Case

What sort of events are they?
Mostly association meetings, with a few incentive programmes. One of the (incentive) wins is Infinitus. In our eyes, Infinitus is the number one direct selling company in China, and their branding and products are around wellness.

Would you say that Infinitus was won because of GC2018?
Not directly due to the Games but because we had already won the Games when we were pitching to Infinitus, we were confident to say that since we could deliver the Games, we would be able to do the same for Infinitus. Seeing how the city has handled the Games, I think Infinitus should be fairly easy (laughs).

Why wasn’t there more corporate event wins?
We wanted to target corporate but it was a little more challenging because many of them (as sponsors) were being worked through with GOLDOC (Gold Coast 2018 Organising Committee).

GOLDORG’s work with the corporate groups was mainly around the games. That’s not our mission at all. We never targeted anyone during the Games because we had no access to tickets and space, and had no idea how things will be (at the point of corporate enquiry). Furthermore, GOLDOC had so many hotels blocked and locked in contracts.

I knew we could impact more of the associations business, particularly in sports, health and wellness. True enough, we’ve got anything from acupuncture to anti-doping.

Has the Games altered your city’s reputation for business events?
We are already up there as a contender for international events but many people don’t know about us. At IMEX people asked where the Gold Coast was. Asia knows us, particularly China. But a lot of Europeans, North Americans and South Americans don’t know who we are.

However, sometimes being too well known as a beach resort destination can be a negative.

How so?
Once we had one of our neuroradiology specialists, a charismatic and intelligent gentleman in his mid-40s – a very young age to have achieved what he did – who led an event bid. People didn’t think he was legit, considering his age and the place he came from. We had to convince the association, a very traditional European-based one. They eventually came down last year with record numbers – 1,200-plus neuroscientists and brain surgeons. They had the best time!

We just won the Australian Space Research Conference (September 2018) that NASA is part of. Would you see the Gold Coast as a place for space research? Well, we have a leader here in our backyard!

We have the Institute for Glycomics (in Southport, Queensland), a leader in malaria vaccine. With their trials now, they are so close to curing the disease.

People think a beach resort destination isn’t able to achieve this sort of things. But we have three amazing universities and very high profile academics and researchers who live here.

What are the main industries on your radar for business meetings?
Sports, health and wellness industries are the obvious ones, as the Gold Coast has always been a sporty destination. (In March) we attended SportAccord in Thailand, a tradeshow that connects destinations and organisations for future sporting events.

Our strategy is to win the sporting events with a conference component, like an AGM or a global coaches conference.

The other core industries are engineering, health and knowledge, film, marine and wildlife.

A lot of the theming and construction of activations during the Games were done by local companies. Is this an opportunity for local event suppliers to expand their capabilities?
Yes! A perfect example is Moreton Hire, a Gold Coast family-run company specialising in exhibition production for the past 50 years. They were involved in many of the Games projects and as a result, the people handling Tokyo 2020 (Summer Olympics) are now looking at them for collaboration opportunities.

I think that is one of the reasons why the State Government has gone behind the Games.

To build that legacy for Australians, you mean?
Yeah. A lot of sporting associations have relocated their headquarters to the Gold Coast. This was all the city’s efforts, which started in 2011 (when news broke that Gold Coast had won the Games bid). Destination Gold Coast Business Events also activated activity to encourage sporting associations to meet on the Gold Coast pre- and post-Games.

Pan Pacific builds market-specific strategies with brand refresh

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A redeveloped Pan Pacific Orchard that will join Singapore’s skyline come 2021

As part of its global brand refresh, Pan Pacific Hotel Group (PPHG) will introduce market-specific strategies on top of a revamped logo and new hotels in the pipeline.

Cinn Tan, chief sales & marketing officer, PPHG, told TTGmice: “We are working more strategically with local partners in every key source market, such that we can identify and understand the behaviour (of customers in those markets).”

A redeveloped Pan Pacific Orchard that will grace Singapore’s skyline come 2021

For example, in Japan, the group is working closely with JTB and online travel agencies to identify what the Japanese are looking for and are particular about to better fulfil their needs, she explained.

She added that for the Middle East market, PPHG now crafts customised “combo” packages for the frequently large family groups to accommodate them in connecting suites.

This market-specific strategy also includes an e-concierge “mini-programme” on WeChat for its Chinese guests, who can access information about the hotel and nearby attractions, as well as other technology in its hotels based on market segment profiles and preferences.

Tan revealed: “We can no longer set a standard operating procedure to cut across every region. This is a service industry so we need to allow our staff to have a degree of flexibility.

“We still have certain standards but we want our staff to exercise their own initiative in deciding what should go on top of delivering our standard service.”

To inculcate the refreshed service philosophy, PPHG is also launching a new service training programme that sees its own regional and upper-management teams conducting training classes for their own staff.

Tan: working closely with local partners in key markets to better understand customers

“The top management team knows their product and brand the best. They know the challenges and kinds of customers (the hotel is) facing day to day, so they are able to relate better, quote examples and give solutions to staff during training,” explained Tan.

The group has also combined its three websites into one to streamline and simplify its booking process. The new website will also feature social elements, such as reviews and user-generated content, to appeal to the younger generation of travellers, revealed Tan.

Lined up for the next three years are a slate of four new Pan Pacific and three Parkroyal additions globally, including the flagship Pan Pacific London by 2020, a redeveloped Pan Pacific Orchard in Singapore by 2021 and Pan Pacific’s first resort in Danang.

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