Asia/Singapore Thursday, 7th May 2026
Page 772

Pan Pacific builds market-specific strategies with brand refresh

0
A redeveloped Pan Pacific Orchard that will join Singapore’s skyline come 2021

As part of its global brand refresh, Pan Pacific Hotel Group (PPHG) will introduce market-specific strategies on top of a revamped logo and new hotels in the pipeline.

Cinn Tan, chief sales & marketing officer, PPHG, told TTGmice: “We are working more strategically with local partners in every key source market, such that we can identify and understand the behaviour (of customers in those markets).”

A redeveloped Pan Pacific Orchard that will grace Singapore’s skyline come 2021

For example, in Japan, the group is working closely with JTB and online travel agencies to identify what the Japanese are looking for and are particular about to better fulfil their needs, she explained.

She added that for the Middle East market, PPHG now crafts customised “combo” packages for the frequently large family groups to accommodate them in connecting suites.

This market-specific strategy also includes an e-concierge “mini-programme” on WeChat for its Chinese guests, who can access information about the hotel and nearby attractions, as well as other technology in its hotels based on market segment profiles and preferences.

Tan revealed: “We can no longer set a standard operating procedure to cut across every region. This is a service industry so we need to allow our staff to have a degree of flexibility.

“We still have certain standards but we want our staff to exercise their own initiative in deciding what should go on top of delivering our standard service.”

To inculcate the refreshed service philosophy, PPHG is also launching a new service training programme that sees its own regional and upper-management teams conducting training classes for their own staff.

Tan: working closely with local partners in key markets to better understand customers

“The top management team knows their product and brand the best. They know the challenges and kinds of customers (the hotel is) facing day to day, so they are able to relate better, quote examples and give solutions to staff during training,” explained Tan.

The group has also combined its three websites into one to streamline and simplify its booking process. The new website will also feature social elements, such as reviews and user-generated content, to appeal to the younger generation of travellers, revealed Tan.

Lined up for the next three years are a slate of four new Pan Pacific and three Parkroyal additions globally, including the flagship Pan Pacific London by 2020, a redeveloped Pan Pacific Orchard in Singapore by 2021 and Pan Pacific’s first resort in Danang.

Korea MICE Expo to make Incheon home for the next five years

0

Korea Tourism Organization (KTO) has signed an agreement with Incheon Tourism Organization to host the annual Korea MICE Expo in the city for the next five years, with the first edition of this arrangement kicking off this morning (Thursday) at the Songdo ConvensiA.

However, Incheon is not new to hosting the Korea MICE Expo; it played host to the 2016 and 2017 editions.

Min Minhong addressing the crowd

When asked why settle the trade event – regarded as South Korea’s biggest destination showcase for business and association buyers around the world – in Incheon, Min Minhong, KTO’s executive vice president for international tourism, told TTGmice simply: “Why not?

“Incheon’s Songdo city has so many new hotels, many (of which are) five-stars, good venues like this one (Gyeongwonjae Ambassador Incheon, a hanok-style hotel and venue for the hosted buyers welcome reception yesterday evening). Many major companies have (also) settled in Songdo City and they are meeting here.”

Songdo City – also known as Songdo International Business District – is opening progressively, with more infrastructure being built. Among them, according to Min, is the expansion of Songdo ConvensiA.

Traditional dancers entertaining hosted buyers at the welcome reception

“Also, Incheon’s Paradise City is expanding too, with a second phase development. Incheon will have so much more (to offer to) business events,” he said.

Paradise City is a resort complex that opened in April 2017, offering more than 700 guestrooms, eight F&B outlets, extensive fun and wellness facilities including a bowling alley, a grand ballroom and five meeting rooms.

Sunway Lagoon looks to medium-haul markets to beef up business

0
One of the possible locations in Sunway Lagoon where a themed dinner can be held

Sunway Lagoon is looking towards India and China as new possible targets for business events groups, to complement their existing corporate markets from Malaysia and Singapore.

Michelle Gregory, director of marketing at Sunway Lagoon, explained: “Both India and China have huge potential as they are both medium-haul markets with direct flights to both main and secondary cities. According to their budgets, corporate companies also have a choice of full-service and low-cost carriers that travel directly to Kuala Lumpur.”

One of the possible locations in Sunway Lagoon where a themed dinner can be held

Tapping into these two new markets will also help the company increase its marketshare of business events, which currently stands at 25 per cent of the business mix.

In order to do so, Sunway Lagoon will be participating in key trade shows to increase market awareness about its product offerings and what it can do to create “wow” and memorable events. A greater emphasis has also been placed on being featured in leading travel trade publications in Asia specialising in business events, as well as being included in the brochures of both Chinese and Indian outbound agents.

This year, Sunway Lagoon also plans to increase the number of sales visits to outbound agents from China, and business events planners in first- and second-tier cities including Beijing, Shanghai, Guangzhou, Guilin, Chongqing and Shenzhen.

An online marketing strategy is also being developed, to complement existing marketing activities. This includes developing an online MCE database, producing digital sales and marketing tools, and conducting digital-based marketing and public relations activities.

Sunway Lagoon has also developed a number of in-park shows and performances that are suitable for themed dinners.

Gregory shared: “The themed dinners are part of our efforts to upscale themed dinners and make them more elaborate and luxurious.”

IHG unveils new upscale conversion brand Voco

0

InterContinental Hotels Group (IHG) has launched Voco, its new upscale hotel brand, alongside a first signing in Australia.

The new brand will focus primarily on conversion opportunities and work with individually and locally-branded hotels to leverage IHG’s systems which includes revenue management and technology capabilities, and will be part of the IHG Rewards Club loyalty programme.

The first Voco has been signed in Surfers Paradise, Australia

The roll-out of Voco will begin in IHG’s Europe, Middle East, Asia & Africa regions, with plans to take it to the Americas and Greater China over time.

The first signing will be the Watermark Hotel & Spa Gold Coast, Surfers Paradise, Australia, and is due to open under the Voco flag late this year. The 388-room hotel offers guests two swimming pools and 800m2 of meeting space.

As well, IHG announced last month it was adding 13 UK hotels to its portfolio after signing a deal with Convivio (formerly Foncière des Régions). A number of these properties will join the Voco brand in coming months.

How a Voco property might look like from the inside

Voco – inspired by the meaning ‘to invite’ or to ‘come together’ in Latin – will focus primarily on conversion opportunities and strengthen IHG’s offer in the US$40 billion upscale segment, which is expected to grow by a further US$20 billion by 2025. Voco is also expected to open more than 200 hotels in urban and leisure locations over the next 10 years.

IHG said it had identified three “critical moments on the guest journey” through “deep customer insight where Voco can create a compelling guest experience that will differentiate the brand.”

These are Come on in – targeting guests at the beginning of their stay with a “swift and simple check-in” and “unexpected, locally-influenced treat”; Me time – IHG will invest in bedding, bathroom amenities, smart TVs and connectivity; and Voco life – communal spaces that “work for different moments of the day.”

Keith Barr, CEO of IHG, said in a statement: “We’ve talked about the significant growth opportunity we see for IHG in upscale and Voco will help us deliver against this. With Voco, the recent addition of Regent Hotels & Resorts in the luxury space, the launch of Avid hotels in the Americas, and the work we’re doing to enhance our existing brand portfolio, we’re making great progress with our ambitious plans to accelerate growth.”

Feeding the senses

0
Tahnya Butterfield speaking at a media event. Photo credit: Jensen Chua
Tahnya Butterfield speaking at a media event. Photo credit: Jensen Chua

What inspired the birth of NOSHtrekker?
The idea for NOSHtrekker was conceived from my own experience as a traveller. I was asking questions like “What if the souvenirs you take home from your travels are memories of time spent with local people and delicious food — instead of gifts like magnets and keychains?”

I had a strong desire to change the way travellers connect with cultures and experience a place. I talked to many people who then started referring me to others who eventually became our first Hosts.

How does NOSHtrekker select and qualify the experiences it offers?
There are many people who enjoy cooking for others but finding someone who is an excellent cook and be a docent of culture, heritage, wellness, sport or industry, while having what we call sharp “service eyes” is an absolute art.

Our Hosts are unique in that respect, and we find each other through word of mouth. Our closely-knit community and network of advocates have a really good idea of what kind of people and what types of food we are looking for, and they are always on a lookout on our behalf.

Once a Host is identified, we evaluate them on three criteria: demand, in-person evaluations and standard criteria. We consult with our travel partners to get feedback on marketability, undertake interviews and personality assessments, and run the Host experience through a proprietary process that validates and articulates if that person and experience is right for our customers. This qualifying process is something we continually refine as we learn more about our clients and our business.

NOSHtrekker is offering its experiences for corporate groups through Pacific World. Why not go at it independently? Moreover, why Pacific World?
Our business strategy is greatly influenced by the professional experience of our founding team. In our previous careers, Sarah (the co-founder) and I have worked with both startups and global corporations, developing strategies and brands. Early in the business, we decided to identify and play to our strengths and complement our offering with likeminded partners like Pacific World who have great logistical capability.

The principles on which we select partners is the same as how we select our Hosts. It starts with great people who share similar values and have a common vision. We work incredibly well with Pacific World because they understand what we are trying to achieve with our experiences – to give people an authentic, transformational experience through food and storytelling. They also know why we do what we do, and positively impacting lives rings true for them too.

At the end of the day, guests need to know they have learnt something, shifted their perspective, and (know that) their curiosity to try something different has paid off.

I love the first line in NOSHtrekker’s introduction: “NOSHtrekker is changing the way travellers collect souvenirs and memories by connecting cultures through delicious, home-cooked food, the incredible people who eat and make it, and the local stories they tell.”

Do you think what NOSHtrekker does can also change the way business event attendees connect with one another and with the destination they meet in?
Storytelling is the most impactful way to share ideas, while food is a conduit to creating conversation. Together, they have the potential to create shared memories and context for engagement that might not exist readily, particularly in a corporate setting.

It’s our goal for every guest to leave our experiences transformed in some way. This can be through the food, the Host story, or even by simply receiving warm hospitality from people of different cultures.

Your experiences are now available in Singapore and the Southern Highlands of New South Wales. Where else next, and what can event planners look forward to?
We’ll be introducing new in-home dining experiences in Cairns and Darwin and venturing into Genoa, Italy, Thailand and Malaysia. We hope to deliver to event planners better experiences in the form of higher standards of service quality, stronger stories and more fabulous food.

Beyond Asia: Raffles Europejski Warsaw, United Airlines and The Private Suite, and Oman Convention & Exhibition Centre

0
One of the rooms in Raffles Europejski Warsaw
One of the rooms in Raffles Europejski Warsaw

Raffles Hotels & Resorts opens third European outpost
Raffles Europejski Warsaw has opened in Poland, in a neo-renaissance palace dating back to 1857. Painstakingly restored to its pre-war glory, the hotel now feature 106 rooms and suites with blackened oak floors, contemporary Polish art, and sleek marble-clad bathrooms with Art Deco touches.

Aside from the four F&B venues, Raffles Europejski Warsaw also features a corner library, Raffles Spa with six treatment rooms, a 24-hour gym, and an upstream indoor swimming pool.

United unveils exclusive Private Suite in LAX
United Airlines and The Private Suite have partnered to offer the airline’s customers access to a newly-built, private terminal at Los Angeles International Airport (LAX).

The United-branded lounge at the new terminal includes individual suites and restrooms, and features a full bar and top-tier food service.

Customers who purchase access will enjoy private and personalised check-in and baggage handling, as well as private screening by Transportation Security Administration and U.S. Customs and Border Protection officers. United customers using the new terminal will also be driven across the airfield in BMW 7-Series sedans directly to their aircraft.

Access to The Private Suite will be included in certain business-class fares, for customers flying to or from New York/Newark; Aspen, Colorado; Hawaii; London Heathrow; Los Cabos, Mexico; Melbourne and Sydney, Australia; Shanghai; Singapore; and Tokyo Narita.

The Private Suite experience will initially be available through select corporate travel booking desks and travel agents, and later available for purchase on united.com or through the United app as part of a premium-cabin ticket fare.

OCEC increases size with completion of second phase
The Oman Convention & Exhibition Centre (OCEC) has launched its convention centre, where the completed second phase of development complements five existing exhibition halls and 10 hospitality suites.

The centre now offers two ballrooms (including the largest ballroom in Oman), a 456 tiered-seat theatre, and 22 meeting rooms. The Junior Ballroom can accommodate 540 guests for a banquet or 1,000 guests theatre-style, while the Grand Ballroom can seat 1,200 people or be split into seven breakout areas for a convention.

With the new areas spanning 4,576m2, the total current event space has now reached 48,632m2. In a few months’ time, the final phase, a 3,200-seater theatre, will open its doors for its first performance.

Meet mindfully with Mandarin Oriental

0
A Mindful Meeting yoga session

Mandarin Oriental Hotel Group has launched a new global initiative, Mindful Meetings by Mandarin Oriental.

Mindful Meetings will be designed to enhance and energise meetings and conferences with creative solutions based on five key dimensions of wellness: nourishment, movement, stillness, connections and well-being.

A Mindful Meeting yoga session

Examples of wellness enhancements include healthy and energising menu choices, yoga sessions, guided meditations, digital wellness and jet lag tips, massage and movement breaks, custom spa events, expert health talks and group exercise activities. All options can be customised and made available for participants either in or out of the meeting room.

Emily Snyder, the group’s vice president of global sales, shared: “Our aim is to support meeting planners by providing a unique offering, that will ensure all participants leave a Mindful Meeting feeling refreshed, motivated and ready to implement new ideas, information and connections.”

To celebrate the launch, a ‘Mindful Meetings Promotion’ is available for every new event or group booking made between June 6 and September 30, 2018 at all Mandarin Oriental destinations worldwide.

By inserting the term ‘Mindful Meetings Promotion’ in the initial meeting request, meeting bookers can select one of the following benefits – energiser welcome shots upon arrival for all participants; a 30-minute guided wellness activity such as meditation, yoga for participants in the meeting space (only available if the event includes a pre-booked meeting space); and a mindful in-room amenity for all participants.

For more information, or to book, email dllopis@mohg.com.

Frasers opens second property in Tianjin

0
The pool at Fraser Place Binhai Tianjin

Fraser Place Binhai Tianjin, Frasers Hospitality’s second property in the port city in north-eastern China, has opened.

The serviced apartment offers 224 keys, in several configurations ranging from studios to two-bedroom apartments, as well as smart meeting facilities and function rooms.

The pool at Fraser Place Binhai Tianjin

Other facilities include an all-day dining restaurant, a lobby bar, a swimming pool and a gym. Guests will also enjoy complimentary high-speed Wi-Fi, 24/7 room service and a free shuttle service.

Fraser Place Binhai Tianjin is centrally located in the Tianjin Economic-Technological Development Area (TEDA), close to the TEDA MSD shopping centre and the BMT station.

Having noted a 10 per cent growth in the number of room nights booked by Chinese travellers from FY2016 to FY2017 across its global portfolio of properties, Frasers Hospitality is strengthening its presence in China and leveraging the opportunities of China’s burgeoning domestic tourism market. Chinese travellers also account for almost half of the guests in the country, signifying China’s booming domestic travel market that is ripe for more expansion within the country.

“China is key to our future growth as it currently represents a quarter of our portfolio. The opening of Fraser Place Binhai Tianjin is significant as it underlines our ambitions to grow our presence in China. In addition to entering new Chinese cities, we are also building on our presence in cities that we already operate in so that we may better provide travellers with more options that cater to their needs,” Choe Peng Sum, Frasers Hospitality’s CEO, said in a statement.

Frasers Hospitality currently has 16 properties in 11 cities across China, with another 16 properties in the pipeline.

Keeping calm in troubled waters

0
Heritage walk

Event brief
Queensland University of Technology (QUT) conducts a regular conference in Asia for regional representatives, with the aim of providing them with university updates and training.

For 2017, QUT decided to rotate the event to Penang for the first time. QUT contacted event organiser, Penang Tour Buddy, in January 2017, to handle hotel arrangements, the conference programme, a four-hour heritage tour of George Town, the gala dinner and souvenirs for participants.

Heritage walk

Challenges
The first hiccup in the event emerged on the morning of May 17 when Alvin Ong, director of Penang Tour Buddy, received a call from the Royal Malaysian Customs Department in Penang informing him that the delegate souvenirs from QUT could not be released until taxes were paid, as they were declared as merchandise. These souvenirs included snacks from Australia, virtual reality (VR) headsets and lip balms.

The next challenge was a limitation of the venue’s bandwidth to support a 10-minute VR video of QUT which participants were expected to stream live and watch together.

Joining the two obstacles was an unhappy trishaw supplier who decided at the last minute to not supply 35 trishaws for the group’s night heritage tour of Penang. The tour required 70 trishaws, which Ong had booked with two suppliers. The disgruntled supplier was upset that the other portion of trishaws were rented from a fellow supplier he was not on good terms with.

This was a crisis as there were only two trishaw suppliers in Penang, where each supplier could supply only 30 to 40 trishaws.

Solution
To tackle the souvenirs hold-up, Ong drove immediately to the Royal Malaysian Customs Department. He paid the required taxes and got most of the souvenirs released. These, coupled with famous Penang flaky pastry biscuit, tau sar pneah, courtesy of Penang Convention & Exhibition Bureau, ensured that all participants received an attractive goody bag.

Ong resolved the Internet bandwidth challenge by renting a number of 4G dongles from a communications provider in Kuala Lumpur. The dongles were turned into Wi-Fi hotspots, allowing up to nine users to access the Internet at a time.

To address the shortage of trishaws, Ong altered the heritage programme, which featured a walking tour and a trishaw ride. Instead of going for the tour as a group and seeing the sights together, he split participants into two teams. While one did the walking tour, the other went for the trishaw ride. Later, both teams switched around so everyone had a chance to experience both elements.

Key takeaways
Ong believes that it is important to stay calm, even under pressure. “There will always be unforeseen challenges along the way, no matter how well you plan,” he remarked.

When dealing first-time vendors, like the trishaw supplier, there must be a back-up plan in place in the event that they fail to deliver.

Event: Queensland University of Technology Let’s Get Real:
QUT Showcase
Organiser: Queensland University of Technology
Groundhandler: Penang Tour Buddy
Venue: Shangri-La’s Rasa Sayang Resort & Spa, Penang
Date: May 18 and 19, 2017
Number of participants: 150

New executive chef joins The Okura Prestige Bangkok

0

The Okura Prestige Bangkok has appointed Alvaro Roa as executive chef.

The Spaniard joins the team at The Okura Prestige Bangkok from The Peninsula Hotel Bangkok where he worked for two years as executive sous chef.

Chef Roa’s career began in Europe and he has spent almost 16 years honing his culinary skills at leading establishments in Ireland, the UK, Spain, Mexico, Chile, the UAE and China.

His culinary journey has included stints at Park Hyatt Villa Magna Madrid, Spain, Grand Hyatt Santiago, Chile, and Kempinski Mall of the Emirates in Dubai, prior to his move to the Far East as chef de cuisine at Calypso restaurant at Shangri-La Jing-An, Shanghai.

Reviews

The Ritz-Carlton, Bangkok

The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike

Mama Shelter Zurich

Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell

Hyatt Regency Kuala Lumpur at KL Midtown

A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.