Asia/Singapore Saturday, 4th July 2026
Page 79

Sky-high standards

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Event brief
Earlier in July 2025, Perth hosted the AIA Singapore corporate incentive trip, which saw over 1,400 of the company’s top performers arrive in a single wave.

The event was touted as the largest corporate tour from South-east Asia to Perth in 2025. The trip’s objective was to reward and recognise high-achievers, motivate sales for 2H2026, and provide a unique Australian experience.

Event highlights
Perth went above and beyond to provide a memorable experience for the AIA Singapore Achievers.

The premier qualifiers, over 200 of them, were treated to a special Pinnacles Desert tour. The day was packed with activities, including sandboarding and a thrilling 4WD sand dune bashing at Lancelin Sand Dunes. The group also enjoyed a delicious lobster lunch at Lobster Shack Cervantes.

In addition, over 1,000 qualifiers participated in a hosted visit to Caversham Wildlife Park. The park arranged an exclusive welcome and a custom programme for the group, featuring guided animal encounters and special presentations to fully immerse the participants in Western Australia’s wildlife.

The trip culminated in an extravagant celebration, where a themed four-course dinner and bespoke show were held at the beautiful Sandalford Winery in Swan Valley, Perth. According to event planners, this was Sandalford’s largest sit-down dinner.

The highlight of the evening was a spectacular drone show featuring 400 drones. The seven-minute show had 13 different scenes, including images of a quokka, a cowboy, a desert with cacti, and a didgeridoo, along with the AIA and AIA One Team logos.

Challenges
One of the main challenges was to provide a top-tier Australian experience while staying within a specific budget. Perth was a perfect choice due to its close proximity to Singapore and its excellent value, which was further enhanced by the strong Singapore dollar against the Australian dollar.

Securing ETAs and visas for all the qualifiers was another critical hurdle. Edward Kwek, Tourism Australia’s senior business events manager for South and South-east Asia, offered an invaluable solution by recommending that the list of qualifiers be submitted to the International Event Coordinator Network (IECN) in advance. This proactive approach proved to be a key factor in the seamless process.

According to Michelle Seet, co-founder and director of MICE Matters, the celebratory dinner was the biggest challenge of all. However, it was a tremendous success thanks to the close collaboration and support from the MICE Matters team, Sandalford Events, and Encore AV.

Melvyn C Nonis, co-founder and director of MICE Matters, praised Australia as a business events destination, adding that the company will “will not hesitate to recommend Australia as a MICE destination to our clients”.

“The Aussie partners understand MICE and also have the experience and resources for us to collaborate, design and execute memorable, seamless experiences for large corporate incentive groups,” he said.

Event AIA Singapore Achievers Perth 2025
Dates July 5 to 8, 2025
Organisers MICE Matters, AIA Singapore
Venue Perth and its surrounds
Number of attendees 1,400 pax

Thailand launches safety initiative to reinforce international confidence

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The Tourism Authority of Thailand (TAT) has unveiled the Trusted Thailand Stamp to give international travellers peace of mind when choosing the Kingdom and to recognise operators that meet the highest safety standards.

TAT noted that in today’s travel environment, safety has become a decisive factor, especially among families, female travellers, independent tourists, and quality visitors from key markets such as China, South Korea, Japan, the US, the UK, and Europe.

Thailand’s vice minister of tourism and sports Jakkaphon Tangsutthitham (fourth from left) and TAT’s Thapanee Kiatphaibool (fifth from right) preside over the launch of the Trusted Thailand safety stamp

Online platforms and social media significantly shape a destination’s image, and negative reports can impact confidence on a wide scale. Recognising this, TAT has prioritised the development of a robust initiative that demonstrates Thailand’s readiness to be a safe, trustworthy, and friendly destination in both systemic and symbolic ways.

Jakkaphon Tangsutthitham, vice minister of tourism and sports, said the Thai government recognises that safety is the foundation of sustainable tourism and remains the first priority in policy.

He emphasised that the government has continuously paired safety measures with tourism promotion, including upgrading the standards of attractions, coordinating with security agencies, delivering accurate communication, and facilitating visitors in all dimensions.

Under this initiative, tourism operators aiming for the Trusted Thailand stamp will be assessed on four key areas: general safety measures at tourism sites such as CCTV installation, emergency response systems, controlled access and disaster preparedness; secure financial transactions with recognised global platforms and transparent practices (such as Alipay and WeChat Pay); foreign language communication and professional visitor care, particularly in emergencies; and safe access and mobility, including clear signposting, transport connections and information points.

Beyond certification, the project also features supporting activities to strengthen confidence across the sector. These include a public forum with agencies such as the Department of Provincial Administration, Department of Tourism, Tourist Police Bureau and Department of Land Transport to discuss integrated safety management; workshops on passenger transport safety with demonstrations of emergency procedures; and targeted campaigns to rebuild trust ahead of the high travel season.

While the initiative serves all travel markets, it will have a strong focus on key points of interest for Chinese travellers – accommodation, restaurants, attractions, recreational venues, and shopping centres.

A mini-site will be launched in September 2025, providing a self-assessment platform for operators and a directory of certified businesses accessible to visitors.

Thapanee Kiatphaibool, TAT governor, said: “The Trusted Thailand stamp is a practical mechanism to restore traveller confidence while laying the foundation for Thailand’s tourism industry to meet international safety standards. More than a symbol, it represents our commitment to making Thailand a destination where every visitor feels secure and truly welcome.”

Revinate expands Asia-Pacific team with key leadership hires

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Revinate, a direct booking platform for the hospitality sector, has appointed Jeff Hoh as APAC head of sales and Nick Ellis as Australia country director, strengthening its presence and capabilities across the Asia-Pacific market.

Ellis will report to Hoh, who reports to Doug Tilford, chief revenue officer.

From left: Jeff Hoh and Nick Ellis

Hoh brings over 18 years of experience in SaaS and travel technology, with leadership roles at Agoda, Bookaway, and Seatos, specialising in regional expansion and partner development across Asia-Pacific and Oceania.

Ellis has more than 25 years of hospitality leadership experience across brands including Accor, Ovolo, Spicers Retreats, and Salter Brothers Hospitality, with expertise in hotel launches, digital transformation, and commercial growth. He also serves as deputy chair of Queensland’s peak tourism body and is a senior judge for the Queensland Tourism Awards.

World Sustainable Hospitality Alliance bolsters Middle East Presence with UAE appointment

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The World Sustainable Hospitality Alliance (WSHA) has appointed Radhika Arapally, founder and chief consultant of Sustainability Kiosk, as senior strategic representative for the UAE, advancing the industry’s shift towards net positive hospitality in the region.

In this role, Arapally will develop high-level partnerships, drive programme delivery, and increase engagement across the UAE hospitality sector, supporting the WSHA’s mission to create an industry that gives back more than it takes.

Arapally brings over 20 years of international hospitality and sustainability experience. She founded Sustainability Kiosk in 2022, a platform with more than 70 validated solutions that help hotels reduce waste, cut costs, and progress towards net zero while maintaining operational efficiency. The platform has worked with groups including Minor Hotels, The First Group, and Millennium Hotels.

She also founded the Responsible Hoteliers Summit, the UAE’s first operational sustainability event, bringing together industry leaders and solution providers to share knowledge and foster collaboration.

Rosewood Luang Prabang appoints new MD

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Jonathan Lallemand joins Rosewood Luang Prabang as managing director, where he will oversee operations, guest relations and strategic development at the resort in Laos.

Lallemand brings more than 20 years of hospitality experience, much of it in Asia. He was most recently resort manager at Regent Bali Canggu.

NSW government makes business events a core element of its new Visitor Economy Strategy 2035

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The New South Wales (NSW) government’s new Visitor Economy Strategy 2035, an ambitious roadmap that sets out to generate A$91 billion (US$59 billion) in annual visitor expenditure and an additional 150,000 jobs by 2035, is expected to help Business Events Sydney (BESydney) unlock new potential across the city.

The strategy, which was developed following extensive consultation with over 500 NSW stakeholders, including BESydney, focuses on five key pillars to accelerate growth.

New South Wales minister for jobs and tourism, Steve Kamper, presents the government’s new Visitor Economy Strategy 2035 today

One of the standouts for BESydney is the commitment to drive growth through events, highlighting the critical role of business events in providing growth opportunities.

BESydney chair, Mary O’Kane, said in a statement: “We are thrilled to see the NSW government’s commitment to driving growth through events. Business events are a multi-billion-dollar global industry and a powerful catalyst for innovation. This strategy will help BESydney to unlock new potential across the city, particularly with the opening of the Western Sydney International Airport next year.”

BESydney CEO Amanda Lampe recognised the significance of the strategy, noting that BESydney had already secured 66 events coming in to Sydney this year, bringing in 46,000 delegates staying 174,000 delegate days, and generating an estimated A$213 million in direct expenditure to the NSW economy.

“As the state’s expert advisor on strategic business event acquisition, we look forward to working closely with the government, Destination NSW, and the local business events ecosystem to achieve these ambitious goals,” said Lampe.

She added: “The large majority of the delegates attending the events we attract are from overseas and visiting Sydney for the first time because of that conference. Beyond their tourism dollars, they contribute to our knowledge economy – sharing their expertise and learning from our local experts. They enter collaborations, they sign business deals, and they invest here. Many also return later for further business, to study, or with their friends and family on holidays.”

The government has outlined three focus areas to deliver business events outcomes.

One, by reinforcing partnerships with BESydney to refresh the business event strategy and ensure that key sectors are identified and prioritised.

Two, by promoting a focus on Western Sydney and regional NSW.

Three, by prioritising opportunities for existing and new infrastructure in key destinations, through an investigation of the supply of venues and infrastructure in Western Sydney and other key locations outside of Sydney.

BESydney expressed commitment to supporting the NSW government in delivering on these focus areas and contributing to the broader goals of the NSW Visitor Economy Strategy 2035.

Marriott Executive Apartments rises in Kuala Lumpur

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Marriott Executive Apartments Kuala Lumpur has opened its doors to global-minded travellers seeking the perfect balance of upscale living and personalised service.

Nestled in the heart of the Malaysian capital city, the property offers 353 serviced apartments, ranging from stylish studios to expansive three-bedroom accommodation, all thoughtfully crafted to be a true home away from home.

Marriott Executive Apartments Kuala Lumpur has various room types for guests to choose from

Guests can enjoy a hearty meal at Bistro Kia Peng, where leisurely breakfasts, productive business lunches and relaxed evening meals are served. The property also boasts versatile event spaces, including a rooftop venue that is set against a captivating canvas of the city.

Wellness is seamlessly integrated into daily life with a 24/7 fitness centre and a tranquil lap pool, complemented by a dedicated playroom and kids’ splash zone for family-friendly enjoyment. A team of seasoned professionals at the 24-hour front desk and concierge service ensure personalised assistance at every turn.

Marriott Executive Apartments Kuala Lumpur enjoys a prestigious location just steps from KLCC Park, and grants guests easy access to landmarks such as Petronas Twin Towers and Suria KLCC as well as city commute via Suria KLCC LRT Station, Conlay MRT Station, and major expressways.

Business travellers will appreciate the close proximity to the Kuala Lumpur Convention Centre.

Jublia launches AI chatbots for event websites and public users

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AI-powered event technology provider, Jublia, has launched Ask Judy AI in Public Mode, an extension of its widely adopted event assistant, Ask Judy AI. With this new capability, event organisers can now place the Ask Judy AI widget directly on their event websites, enabling broader engagement with their audience, sponsors, exhibitors, and potential attendees.

Built for events, Ask Judy AI in Public Mode transforms how stakeholders discover and interact with event content. Instead of navigating websites or searching through event documents, visitors can now ask questions directly and receive fast and accurate answers powered by Jublia’s event specific AI engine and trained solely on data that is provided by organisers.

Ask Judy AI in Public Mode relies on curated event data, ensuring responses that are event-specific, accurate, and free from irrelevant answers

Kuan Yan Tan, CEO of Jublia, said: “Events are about creating meaningful connections – and that starts with making information accessible to everyone.”

Unlike generic chatbots, Ask Judy AI is built as part of Jublia’s Engagement Hub. This means organisers only need to train it once, and it can be deployed seamlessly across multiple touch points – from public websites to attendee apps – saving time and boosting productivity.

What sets Ask Judy AI apart is its grounding in curated event data. Every response is drawn from verified sources, ensuring that information stays event-specific, accurate, and free from irrelevant answers often seen in other AI tools.

Ask Judy AI in Public Mode is offered at no additional cost to all Jublia clients as part of their existing package. This reflects Jublia’s commitment to helping the industry thrive. The decision stems from a mission-driven approach: to democratise access to event knowledge, support organisers in expanding their reach, and empower more people to discover and participate in events.

Phillipa Harrison helms as RAKTDA’s new CEO

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Phillipa Harrison has been appointed as the new CEO of the Ras Al Khaimah Tourism Development Authority (RAKTDA). She will lead RAKTDA’s efforts to position the emirate as a Destination of the Future and is expected to advance its growth targets, including attracting over 3.5 million tourists annually by 2030.

Harrison previously served as managing director of Tourism Australia, a role she held from 2019. She succeeds Raki Phillips, who stepped down in October 2024.

Her leadership is expected to be integral to strengthening Ras Al Khaimah’s reputation as a sustainable and adventure-focused tourism destination. Harrison brings decades of international tourism experience, with expertise in global markets, to her new role.

Manage – not market – destinations for bigger impact, say CVB leaders

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Destinations have seen more impactful results in their business events development endeavour when CVBs graduate from a marketing focus to strategic management, observed destination specialists at last week’s ICCA Asia Pacific EvolvDestination Forum, which is part of the Goyang Destination Week 2025 series of events built for business events professionals.

Jin-hun Cho, director, MICE Bureau, Jeju Tourism Organization, recalled how his organisation had in the early days focused on destination promotions, without thought given to where events and delegates were going and spending in Jeju.

Leonie Ashford, member of the ICCA Board of Directors and special advisor – business events at Tourism New Zealand, leads the session, The Influence Agenda: Elevating national/global visibility through strategic advocacy and innovation at the Goyang Destination Week 2025

“That was a problem, which we corrected by adopting a destination management approach. Now, we work with our local partners – hotels, PCOs, DMCs, tourist facilities and all relevant players – to bring about positive economic, social and sustainability results,” Cho said.

Developing a portfolio of unique venues ready for business events is part of Jeju Tourism Organization’s destination management strategy, shared Cho, who explained that such venues allow event delegates to not only appreciate Jeju’s identity, culture and heritage, but also contribute to the city’s economy and sustainable growth.

“Now, we are inspired by New Zealand’s Tiaki Promise and have started to develop a similar Jeju Promise that is rooted in three things: conservation, co-existence and respect. We see the need for visitors and our tourism industry stakeholders to be committed to protecting destination Jeju. We are just at the beginning stage,” revealed Cho.

The Tiaki Promise states that New Zealand is precious, and everyone who lives and travels here has a responsibility to look after it.

Over in Thailand, Jittanun Techasarin, director, convention department, Thailand Convention & Exhibition Bureau, shared that her organisation recognised eight years ago the importance of grooming Thailand’s own convention community and home-grown business events.

A department was established to focus on “educating and supporting all local MICE industry stakeholders, to help them understand what the industry is about and the benefits business events will bring to their communities. The initial challenge we faced was having to explain that MICE was not just a part of tourism,” Jittanun said.

With consistent communications with the government to expose policymakers to a wide range of business events and the economic outcomes of international business events for Thailand, Jittanun said there is now strong support and understanding from officials and local people.

Fellow speaker, Lorraine Han, director, MICE Bureau, Daejeon Tourism Organization, echoed the crucial role CVBs play today in galvanising relevant stakeholders to work together to advance the local business events industry.

“The most important role of the CVB today is to attract events and visitors to the destination and grow the local community. That’s why South Korea has the Korea MICE Alliance, which is made up of organisations and companies that share the vision of the (national) CVB to lead the development of our industry,” said Han.

Tracking Penang Convention & Exhibition Bureau’s (PCEB) evolution through the years, CEO Ashwin Genasekeran said “it was no longer about the numbers today; we are moving towards contribution of meetings and events to our destination”.

Attention is paid to expanding Penang’s key industries through business events hosted in the Malaysian state. Genasekeran pointed out that his state houses more than 420 multinational companies as well as a free trade zone – this is an advantage PCEB brings to the marketplace when speaking to business event owners.

Besides highlighting the business value Penang offers to business event owners and their attendees, PCEB also lays the necessary groundwork to raise the success rate for Penang’s event bids. An example of this is PCEB’s work to establish a direct flight between India and Penang, so as to enable more Indian business events to be hosted in the destination.

“Indigo flies between Chennai and Penang with daily direct flights. We are a good six months down the road with this direct flight, and it is already flying with more than 85 per cent capacity,” he said, adding that PCEB supports Indigo with presence at the airline’s sales calls.

A recent six-city roadshow in India led by Indigo and attended by Penang’s event partners scored “so much business”, revealed Genasekeran.

Moderator Leonie Ashford, member of the ICCA Board of Directors and special advisor – business events at Tourism New Zealand, commented that CVBs today do not work in silos, and have to “keep communication and collaboration going” to achieve global visibility for the destination.

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