Asia/Singapore Thursday, 23rd April 2026
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Marina Bay Sands takes big step forward in food sustainability

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Marina Bay Sands (MBS) has entered a partnership with World Wide Fund for Nature (WWF) to raise sustainability standards in the integrated resort, starting with ocean conservation.

Under this alliance, MBS will start by strengthening its business events programme over the next year, by updating the It’s Easy Meeting Green package.

MBS’ Ian Wilson (left) and WWF’s Elaine Tan

It will now also donate S$1 (US$0.73) per delegate to four aquaculture farms in Malaysia, whose responsible fishing efforts are supported by MBS under this new partnership.

The four aquaculture farms were selected for their commitment to greater sustainability, and three of them are expected to attain Aquaculture Stewardship Council (ASC) certification by 2020.

In 2018, the integrated resort will launch a new Responsible Harvest Menu serving sustainable seafood options, made in collaboration with WWF.
By 2020, it aims to host more than 200 green events that adopt sustainable packages and offerings endorsed by WWF.

By 2018, MBS aims to have 70 per cent of its top 10 priority seafood species procured from sources certified by Marine Stewardship Council (MSC) and ASC, and to attain 100 per cent by 2020.

In the same year, it also aims to responsibly source 50 per cent of all its seafood by volume, amounting to an estimated two million kilogrammes of responsibly sourced seafood.

Asia consumes two-thirds of the global fish catch, with Singapore’s per capita seafood consumption of 22kg exceeding the global average of 20kg, as reported by the FAO (2014) the State of World Fisheries and Aquaculture and WWF report (2016).

Ian Wilson, senior vice president, hotel operations, MBS, told TTG Show Daily in an interview: “By partnering with a conservation leader like WWF, we have a tremendous opportunity to drive change through our supply chain and reach a global audience.

As the largest hotel in Singapore, we operate at a scale like no other hospitality entity… we are now positively shaping the choices our consumers make.”

He added that in the future, MBS plans to extend support beyond sustainable aquaculture to “different food groups including poultry, fruit and vegetables”, with further aid of “the technical skill of WWF”.

This collaboration falls under MBS’ ongoing global sustainability strategy Sands ECO360º, under which the integrated resort has ceased serving seafood from WWF’s Seafood Guide’s “Avoid” red list.

MBS struck shark’s fin off the menu of all of its restaurants and business events in 2014, and currently procures all of its salmon, tilapia, prawns, mussels, lobsters and oysters from sustainable sources.

  • reporting from ITB Asia 2017

Expedia enters MICE market with online booking portal

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Expedia has rolled out its white-label business events technology in Asia with Thailand’s Minor Hotels Group as the first customer. But it remains to be seen if RFPs will be a thing of the past, as Expedia thinks they will be, with its business events online booking engine.

Meeting Market by Expedia automates the booking process for meeting organisers and hotels in real time. In the case of Anantara and Oaks hotels, planners visiting the two Minor brands’ websites when they go live with Expedia’s booking engine this week can instantly check availability, pricing, configure their meeting room, group lodging, F&B, equipment, and book directly.

Meeting Market aims to automate the many and various processes which still exist when it comes to booking meeting rooms and event spaces

The hotels, on the other hand, can yield prices for meetings and groups, filling a gap in events space revenue management which still is a new discipline in the sector.

The automated process, as opposed to the current manual, and time-consuming back-and-forth between the planner and the hotel’s business events sales manager, will free up time for the sales team to focus on the acquisition and personal care of their customers, Expedia said.

According to Tariq Janmohamed, Expedia’s senior director – new businesses, the average response time for quotes has been reduced from five hours to 14 minutes, going by the experience of Best Western Central, the first global chain in Germany with more than 300 hotels to tie up with the technology last year.

“The current process is manual, inefficient with static prices, no revenue management for meeting rooms, and no adjustments for seasonality. Throw in changing customer expectations – their digital impatience – and our research shows there’s a problem with the current process and just how big this industry is,” he said, in a press briefing in Singapore on Monday.

Expedia is lusting after the prospect of 60 million events per annum globally worth US$400 billion.

“The majority of meetings are small, i.e. less than 25 people, typically taking place in hotels. There has to be a better way to organise this,” he added.

However, Tariq could not elaborate on other results achieved at Best Western Central, such as percentage increase in sales, whether bookers are end-users or consumers, or feedback on areas to be improved, saying these details were being compiled.

Expedia Lodging Partners Services’ spokesperson in Singapore said: “The Best Western MICE solution went live in May this year. In these five months, working closely with Best Western, we were about to gather metrics for response time. This is why we do not yet have other metrics to share, given the recent launch.”

Questions remain whether business event RFPs can really be automated, with hotel chains boasting they have dedicated sales persons to look after each enquiry, and to service the client from when they make an RFP to the end of, or even long after, the event.

Business event bookings, unlike rooms, are not commoditised and Tariq also had no answer to what happens when there are special requests, only saying that Expedia will keep enhancing the technology based on feedback from clients.

As well, Meeting Market by Expedia currently is unable to search by destination. Therefore, planners must know a specific hotel group, and its various brands and properties in its portfolio, in order to go to its website and make a booking.

  • reporting from ITB Asia 2017

Chinese business travel budgets to get fatter

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Chinese organisations are expecting expanded travel budgets in the coming year, but many continue to be concerned with budget management with client-facing travel given high priority compared to internal meetings, based on findings from CITS American Express Global Business Travel’s 2017 China Business Travel Survey.

Reflecting increasing business confidence, 31 per cent of Chinese companies expect travel budgets to rise over the next twelve months, compared to only 17 per cent last year. Meanwhile, the survey also shows that 40 per cent of Chinese organisations plan to expand travel budgets because of opportunities presented by the Belt and Road initiative.

Client-facing travel continues to be important

Yet, 20 per cent of larger companies surveyed state they are likely to replace close to half of all internal meetings with video or teleconferencing within the next year.

Client-facing travel, on the other hand, remains a priority. Ninety per cent report that increased client-facing travel would likely increase revenue; and 53 per cent believe an increase in client-related travel would improve overall revenue by 10-20 per cent. Developing new business relationships, and maintaining existing clients were also listed as the top two reasons for business travel.

“Our research indicates an intent to increase business travel budgets over the next year, (but) when we look deeper we find that the intention to increase spending also comes with some strategic reallocation of expenditure. This is particularly noticeable when considering the number of organisations that have reported plans to reduce spend on internal meetings. It is apparent that businesses continue to acknowledge the importance of client-facing travel,” observed Kevin Tan, vice president of CITS American Express Global Business Travel.

The report further suggested that organisational goals must be balanced with traveller concerns, as the survey revealed Chinese organisations currently view traveller comfort and wellbeing as being equally important to cost, while safety considerations are most important.

Inflexible travel policies (30 per cent) and complex reimbursement processes (23 per cent) were reported as the top two complaints for business travellers. Moreover, 30 per cent of companies reported travel policy compliance below 75 per cent.

“Companies that balance traveller concerns with appropriate cost saving measures are the most likely to see a significant financial benefit. The barometer’s findings indicate that the strictest cost-savings measures, such as an inflexible travel policy, are likely to result in false-savings due to lower policy compliance,” advised Tan.

Wyndham signs five upscale hotels in SE Asia

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Wyndham Hotel Group is set for a major expansion of two of its upscale brands in South-east Asia, with five new signings in Indonesia and Vietnam expected to add 3,436 rooms to its portfolio.

“There is enormous potential in growing the upscale segment in South-east Asia which is a booming tourism hotspot thanks to the region’s rising affluence, improved infrastructure and increased flight connectivity,” commented Barry Robinson, president and managing director of Wyndham Hotel Group South East Asia and the Pacific Rim.

Wyndham Opi Hotel Palembang to open next year

The 259-room Wyndham Opi Hotel Palembang – Sumatra is scheduled to open in March 2018 in Palembang’s new OPI entertainment precinct. The city’s first five-star hotel from an international chain will offer accommodation from superior rooms to presidential suites, two restaurants, a lounge, an outdoor pool, a fitness centre and a spa. Conferencing facilities will be available across seven venues including a ballroom accommodating up to 2,200 people.

Another Indonesia property, the Wyndham Dreamland Resort Bali will open in December 2017. Offering 190 one-bedroom suites and private pool villas, the resort will also feature three F&B outlets, two swimming pools, one children’s pool as well as a spa and wellness centre complete with a yoga studio.

VIP lounge at Wyndham Tropicana Resort Nha Trang

In Vietnam, a Wyndham Grand and a Wyndham Hotel will open within a 800ha Cam Ranh Bay development comprising an entertainment zone, an upscale marina, a polo club, a theme park, luxury villas and other attractions.

The 423-room Wyndham Grand Cam Ranh, due to open in March 2018, is situated on an 18-hole golf course designed by Greg Norman. The links-inspired golf course features an elevated site of rolling sand dunes as well as a 6,000m2 club house, driving range, and golf beach club. Other facilities include restaurants and bars, swimming pools, spa and wellness facilities and a convention centre.

Scheduled for opening in 2019 is the 855-room Wyndham Cam Ranh, located on the oceanfront of Cam Ranh’s Long Beach and offering facilities such as a pool and pool bar, two restaurants and a bar, a spa and gymnasium as well as meeting rooms.

In the same year, Wyndham is expected to launch the US$200 million Wyndham Resort Tropicana Nha Trang mixed-use development, the largest hospitality development in the coastal city offering 1,709 keys. Located on a beachfront, the development will comprise two 50-storey towers with hotel rooms and condominium units ranging up to 250m2, along with a retail complex spanning six floors, a convention hall, a spa, a pool and a wellness centre.

Food&HotelAsia 2018 to be bigger than ever

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Food&HotelAsia (FHA) will celebrate its 40th anniversary next year with a record-breaking edition, to be held from April 24-27 at Singapore Expo and Suntec Singapore.

It will be biggest-ever industry congregation with 4,000 international exhibitors from more than 70 countries and regions, an increase of over 800 exhibitors, or 25 per cent, compared to its last edition. The event’s total floor area spans 119,500m2, 23 per cent increase from 97,000m2.

In total, 68 international groups are confirmed and spread across the two venues, with Armenia and Qatar being the newest countries to participate. Some international group pavilions will also see members from 22 international trade associations and government agencies participating in FHA for the first time.

About 78,000 trade attendees from over 100 countries and regions are expected to attend.

Fringe activities include various competitions, part of the FHA Culinary Challenge (FCC), will be held to showcase the best culinary talent from the region.

Another fringe event, a platform for industry discourse, the FHA2018 International Conference, will feature industry experts and business thought-leaders sharing perspectives, tips and strategies.

Lastly, ProWine Asia 2018, the largest wines and spirits trade fair in South-east Asia, will be held alongside the FHA. It will be presented by 300 exhibitors, bringing the world of wines and spirits to South-east Asia. There will also be specialised masterclasses and seminars by industry speakers.

Beyond Asia: Hôtel Le Louis Versailles Château, Raffles Europejski Warsaw, and CCD Congress Center Düsseldorf

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Hôtel Le Louis Versailles Château

MGallery by Sofitel opens first property in Versailles
The four-star Hôtel Le Louis Versailles Château has opened in Versailles, France, after an extensive renovation earlier this year.

Situated just 200 metres from the Palace of Versailles and its Gardens, the hotel offers 152 rooms which includes seven suites. All rooms connect the past and present, think antique mirrors, classical LED chandeliers and carpets inspired by herringbone parquet flooring.

Other amenities on-site include a spa, bar-restaurant, fitness centre, and nine meeting rooms.

A Raffles hotel to open in heritage Warsaw building
A 160-year-old landmark in Warsaw will in early 2018 become home to the Raffles Europejski Warsaw.

Situated on the Royal Route, neighbouring the cobbled streets of the Old Town, the hotel will feature 106 guestrooms featuring oak floors, a corner library and curated Polish art by Anda Rottenberg and Barbara Piwowarska. The hotel is said to boast some of the largest rooms in the city, with the Raffles Suite at 293m2.

Facilities at Raffles Europejski Warsaw include a six-treatment-room spa, pool, a signature restaurant that extends out onto Piłsudski Square, Long Bar and Humidor, complete with a patisserie.

CCD Congress Center Düsseldorf gets a facelift
The CCD Congress Center Düsseldorf in Düsseldorf, Germany, will be building a new hall, as well as expanding its current space.

One feature of the construction project will be a 20m-high, 7,800m2 projecting roof made up of translucent fibreglass cloth with LED lighting. It will cover the entrance of CCD Süd, the forecourt, and the new subjacent underground carpark.

The existing exhibition halls will be replaced by a new 12,000m2 column-free hall, while the 2,100m2 foyer will also be usable as exhibition space. In addition, the first floor houses six conference conference rooms, each measuring 200m2 and can be divided into two rooms with mobile partitions.

The tide of change is coming for Hua Hin

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A buzzing night market at Hua Hin

Hua Hin has long been a favoured weekend destination for Thais and expats, but despite its proximity from Bangkok – about a 2.5-hour drive away – the seaside town never quite gained popularity among international event planners due to limited access options.

All this is set to change, as talks of Hua Hin Airport becoming an international one has become more rife in recent months. Thai authorities were reportedly in talks earlier in August to make arrangements to welcome international scheduled flights.

A buzzing night market at Hua Hin

Commercial air services to the resort town has been sporadic in the past, limited to Kan Air’s domestic services and Thai Lion Air’s Hat Yai-Hua Hin services – both of which were already plugged – as well as private business jets.

At press time, AirAsia is looking at launching five-times weekly flights between Kuala Lumpur and Hua Hin in 2017, a development that is keenly watched with bated breath by Hua Hin’s tourism and hospitality players.

David Barett, CEO of Hype Global and MICE consultant to the Ananda Resort Hua Hin, told TTGmice: “If AirAsia can pull it off, this will be a turning point for Hua Hin hotels’ fortunes. While international meeting planners are desperately seeking something new, the current three hours’ drive time to the resort is a deterrent.

“Direct air access will open up the destination for meetings and incentives. If we can start with Kuala Lumpur and Hong Kong, as two key geographic source MICE markets, and lobby for a Singapore route to follow, we would hit the MICE jackpot,” he continued.

International accessibility aside, hoteliers also point to the readiness of Hua Hin/Cha-Am as a business events destination, as these two adjacent seaside towns are already home to quality hotels with meeting facilities, an abundance of F&B options, and off-site attractions.
A new crop of upmarket hotels like Radisson Blu Resort Hua Hin, Ananda Resort Hua Hin, and Hua Hin Marriott Resort & Spa have further upped the destination’s business events prospects.

Goetz Bauer, general manager of Hua Hin Marriott Resort & Spa, commented: “Hua Hin has great potential to be the perfect MICE destination from Mondays to Fridays as it is significant cheaper than Bangkok even if you include transportation costs, and it can always be combined with an incentive component.”

Bauer shared: “More organisers have realised this and are finding ways to overcome the three-hour drive by adding seafood lunches, shopping stops, sightseeing, or even teambuilding activities.”

Andrew Cornelio, director of sales & marketing at Radisson Blu Resort Hua Hin, said: “There seems to be more infrastructure development, especially in the ‘corridor’ between Hua Hin and Cha-Am. We already see a healthy growth of good-quality bistros and dining establishments in this area. There are already several water parks, two good shopping malls, and numerous golf courses.”

Hua Hin’s “own flavour” owing to its strong mix of culture, mountains and the sea is what keeps groups and events requests for Hua Hin steadily rolling in for Diethelm, but the DMC’s Thailand events department manager Sandy Peamsomboon noted that Hua Hin currently commands stronger interest among domestic event planners as compared to overseas.

It’s a similar observation for Hua Hin Marriott Resort & Spa, as a majority of its events bookings – as well as the attendees – still hail from offices based in Bangkok. This situation can be improved with more promotion, Bauer stated, echoing the sentiments of industry players.

Said Cornelio: “Both TICA and TCEB have brought in MICE fam trips but the destination needs more promotion. I think more can be done in terms of promoting the MICE market as it is great for the slower weekdays.

“There can be more attractions in the vicinity since (planners’) questions currently revolve around what kinds of activities are available for meeting delegates.”

Barrett added: “More can be done to promote Hua Hin/Cha-Am in the international MICE markets. TCEB has overlooked the destination, as the beach resort is not one of their five MICE Cities (Bangkok, Pattaya, Phuket, Chiang Mai and Khon Kaen).

“I extended an invitation to TCEB to attend the Hua Hin General Managers’ meeting in August, and presented the good work that TCEB has undertaken with their MICE Cities initiative, and explored how the destination can partner with the bureau to promote and drive more international and domestic MICE to Hua Hin,” he added.

When asked what plans TCEB had to grow Hua Hin as a MICE destination, a spokesperson told TTGmice that the destination is one of the cities the bureau is considering for development.

With its wide-ranging accommodation, extensive facilities and services for MICE, as well as diverse attractions, Hua Hin is “ready to accommodate both leisure and MICE visitors”, the bureau said.

Barrett concluded: “With the right mix of destination partners, destination branding, digital marketing and experiential events, combined with the opening of the airport, Hua Hin will be on track to securing a much larger share of the MICE market.”

Kerry Hotel Hong Kong

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Kerry Hotel Premier Sea view room

Kerry Hotel Hong Kong opened on the Kowloon waterfront last April. The 16-storey property positions itself as an urban resort and takes a relaxed luxury approach in its guest experience.

Rooms There are 546 guestrooms, spread across various categories from the 42m2 Deluxe City View Room to the 294m2 Presidential Suite on the topmost floor.

I checked into my 52m2 Premier Sea View room on the seventh floor, and was right away struck by the million-dollar view of Victoria Harbour. The massive floor-to-ceiling windows allowed for such impressive views.

Kerry Hotel Premier Sea view room

It is worth noting that over 60 per cent of rooms in this hotel offer a sea view. The room is sized amply, furnished with a round desk, a coffee table, sofas, a large and plush bed, and a 43-inch flat screen LED television. The bathroom comes with double sinks. Items in the minibar are complimentary, with the exception of wine and liquor. My only wish is for the room to come with more electric sockets and USB points for travellers with multiple devices.

I thought the hotel’s guidebook, Bay Area Guide, was a great idea. It introduces guests to the history and food culture trails along the harbourside. The hotel enjoys a great location, within walking distance of local markets.

MICE facilities The hotel boasts 17 function spaces, both indoor and outdoor.
Its largest venue, the 1,756m2 Grand Ballroom on level two, is also said to be Hong Kong’s biggest pillar-less ballroom. It can accommodate a banquet of over 1,000 guests and a standing reception of up to 2,100.

The Grand Ballroom is connected to a foyer with views of the sea, a space that can take a long dining table seating 40 guests.

The 1,125m2 Hung Hom Ballroom on level one can be divided into seven smaller function rooms, and comes with a gallery outside which is ideal for cocktail receptions.

My favourite venue is the 158m2 Harbour Room on level four which I found to be rather cosy. It comes with a 200m2 deck which I imagine would work great for a 60-pax barbeque party with live band for entertainment.

Other facilities Event planners will love the fact that most of the hotel’s F&B venues are flexible and can support private events. The open-air Red Sugar Bar on level seven, for instance, can be bought out for private parties with a live DJ service. This is an impressive party venue, with its 270-degree wrap-around terrace.

The 300m2 Club Lounge comes with private spaces that can be used for meetings.
Elsewhere, the hotel has a 24-hour gym and a 25-metre outdoor heated swimming pool overlooking Victoria Harbour. A spa with four treatment rooms will open this October.

Room count 546
Star rating Five
Contact www.shangri-la.com/hongkong/kerry

Aqua Luna II

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Aqua Luna II

Aqua Luna II set sail in April 2017, a precious vessel that is probably the last Chinese junk to be painstakingly handcrafted in Hong Kong by an 86-year-old local craftsman. It is a masterpiece that took two years to complete, using traditional methods and materials – wood, bamboo and not a single nail.

Aqua Luna II is known as Cheung Po Tsai in Cantonese, named after the Cheung Chau island pirate. The junk now offers harbour cruises day and night.

Aqua Luna II

Concept Unlike its sister vessel, the Aqua Luna I which is known for its distinctive red sails, the new Aqua Luna II spots imperial blue and white dragon sails, paying tribute to the Ming Dynasty when dragons traditionally symbolise power and luck. With its larger built, Aqua Luna II can comfortably welcome up to 80 guests on its two decks.

MICE application Aqua Luna II welcomes full charter and can support all types of private events.

The main and top deck span 186m2, and comprise both indoor and outdoor spaces. The full-size bar and cocktail lounge can accommodate up to 80 guests at a time for cocktail parties and dinners.

Event planners can opt to cruise around Victoria Harbour, Hong Kong Island’s south side, Cheung Chau or even Lamma Island, lunch or dinner is served to their guests.
In the day, piping hot dim sum is a great option. Catering is undertaken by Aqua Restaurant Group so quality is guaranteed.

Various entertainment options, provided by its outsourced partners, are available, such as Chinese instrumental music performances, magic shows, lion dances and demonstrations of Chinese arts and crafts like calligraphy. My night cruise featured a traditional face mask changing show and Chinese opera performed on the foredeck of the junk.

Service There were approximately 10 crew members onboard to steer the junk boat and to attend to guests. I like that the service staff are all attentive.

Contact
Tel: (852) 2116-8821
Email:  aqualuna@aqua.com.hk

W Hong Kong Leads The Way with meetings package

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The five-star W Hong Kong in Kowloon has introduced a meeting package.

The Leads The Way package, available for full-day or half-day bookings, includes exclusive use of a meeting room, a morning coffee and tea break, and lunch at one of the hotel’s restaurants.

Two extra benefits can also be chosen from this list as well:

  • One night overnight hold of main meeting venue
  • Five complimentary meeting packages for every 80 paid guests
  • 10 per cent off giant LED wall
  • Office for organiser to brainstorm, prepare and rest
  • Lunch upgrade to international buffet at Kitchen or Chinese set lunch at Sing Yin during weekdays
  • Shoulder massage from bliss® spa during coffee breaks

A minimum of 20 rooms daily must be booked, with a minimum of two nights stay.

The booking period is from now to July 31, 2018, for stays from now until September 9, 2018.

Email janelle.chan@whotels.com or call (852) 3717 2939.

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