Asia/Singapore Tuesday, 20th January 2026
Page 890

Changes for the better: India

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Madhya-Pradesh
The state of Madhya Pradesh are among those that have shown interest in joining ICPB; the Orchha Palace in Madhya Pradesh pictured here Picture by f9photos/shutterstock

The Indian CVB has drawn up a lengthy to-do list that will see it boost its ability to market the destination, writes Rohit Kaul

The India Convention Promotion Bureau (ICPB) is undertaking a much welcomed major restructuring to allow it to better promote India as a preferred destination for international business events.

And the highlight of this exercise is ICPB’s new ability to bid for international association events.

ICPB had been battered in the past by Indian MICE players who were disappointed that the bureau was not involved in conference bids, unlike its more aggressive peers in other countries, causing India to lose out on business.

India’s Ministry of Tourism has now decided to offer financial support to ICPB for the bidding of international association events, but on one condition: the state tourism board has to contribute half of that monetary commitment.

Suman Billa, joint secretary with the Ministry of Tourism, Government of India, and chairman of ICPB, said: “We understand the importance of attracting international MICE events to the country. We will support states looking to host such events on a sharing basis (because) revenues generated through event hosting will largely benefit the states.”

Billa added that a “focused marketing strategy” will be employed to tap major source markets.

Chander Mansharamani, ICPB vice chairman, expects the entire process of restructuring to be completed in a year’s time.

“To begin, we are gathering information on conferences coming into Asia-Pacific that we can bid for. We are approaching the local chapter of international associations in India and telling them that we can support their bid for business events.”

ICPB is looking to set up chapters in different Indian states to raise awareness about the economic benefits of hosting an international business event. Each state chapter will have at least 10 members.

“We are initially targeting 11 or 12 Indian states with existing infrastructure for business events,” shared Mansharamani, who added that Maharashtra has become a member of ICPB while other states like Madhya Pradesh and Rajasthan have shown interest.

Detailing ICPB’s plans further, Mansharamani shared that the bureau aims to first break into ICCA’s top 20 global destination rankings and then improve on its position.

Commenting on ICPB’s new responsibility, Amaresh Tiwari, managing director of AT Seasons & Vacations Travel, said ICPB’s involvement in an event bid would “carry more weight than an individual entity” and pointed out that “most of the bids are won by (CVBs)”.

Going forward ICPB will organise roadshows in cities such as Geneva, Paris and Amsterdam where many global associations have headquaters, starting from this September. It will also participate in international MICE tradeshows such as IMEX America and AIME.

“Associations (in Europe and Australia) representing sectors like IT, science and medicine looking to organise their events in Asia-Pacific will be our target when we are ready to bid because India is a knowledge powerhouse in these fields,” shared Mansharamani.

Trade partnerships also feature strongly in ICPB’s restructure. It is working closely with major Indian industry bodies like the Federation of Indian Chambers of Commerce and Industry (FICCI) to organise events that highlight the importance of MICE in the pursuit of tourism industry growth. The Ministry of Tourism and FICCI co-organised the inaugural Global MICE Travel Mart in New Delhi recently.

Soon to come in the third quarter is a new planner, published by ICPB, to highlight the various MICE venues across the country.

Local tourism players are eager to share suggestions on what ICPB needs to do in order to achieve its goal sooner.

Saurabh Bhargava, associate vice president-sales, North India with Taj Hotels & Resorts, opined that besides shouting about India’s MICE hardware, destination maketing must also “spread the message that India is about experiences”.

“We also need to move beyond the famed Golden Triangle (of Dehli, Agra and Jaipur) and promote India as a 365-day destination,” he urged.

Ananya Sinha, director, sales & marketing with JW Marrriott New Delhi Aerocity, added that the general perception of India held by international markets must also be corrected.

Sinha explained: “There is still a perception internationally that India is a land of snake charmers. We need to dispel such notions. If we are able to bring a major global sporting event into India, it will help spread a positive message about our country.”

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India’s historical architecture and rich culture can add a unique touch to business events; India Gate war memorial and revellers during the Holi festival of colours pictured here

{Taking Numbers}

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India’s position in ICCA’s 2015 ranking of countries for global association meetings. It rose from its 35th position in 2014

30,000
The total exhibition area, in square metres, available for use at the new Jaipur Exhibition & Convention Centre

40,000
The attendance at IMTEX 2016, a flagship event for the Indian metal cutting industry that draws a global audience. It is one of the largest events to be held at Bangalore International Exhibition Centre

{Developments to Watch}

1India’s current tough stance on visas for conference delegates will soon be a thing of the past, as the Ministry of Tourism has put forth a proposal to the home ministry to include conferences in the list of travel segments that can utilise the e-visa facility. An announcement in this regard is expected in the near future.

2India-US relations are rosy today, thanks to the Indian prime minister’s frequent visits to the US in recent times – prime minister Narendra Modi has called at the US four times since assuming office in May 2014. Apart from strengthening defence ties, such visits are expected to boost US investments in India, which will herald good business for inbound tourism and events from the US.

3Work on the new convention and exhibition centre near the Indira Gandhi International Airport in New Delhi is finally making progress. The project was delayed by the reluctance of the Delhi Development Authority (DDA) to transfer land directly to the body responsible for putting the project out to tender. This has changed, with DDA agreeing last year to transfer 100 hectares for the project. The entire complex will comprise of more than the convention and exhibition centre; it will have 3,500 hotel rooms and an entertainment arena that can host a large-scale concerts.
Visa

Over coffee with… Karen Tan

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Pan Pacific Hotels Group wants to make a name for itself in the MICE arena with a promise of flexibility and ease in getting things done as well as strengthening a property portfolio. The group’s senior vice-president, sales and revenue performance shares details with Karen Yue

KarenTanPPHG has properties that are events-ready but why are we not hearing enough from the group about its MICE prowess? Is this set to change?

Exceptional Meetings was introduced this March as part of our strategy to drive MICE business in recognition of its potential contribution to total RevPAR.

While we have properties in key MICE destinations such as Singapore, Kuala Lumpur and Sydney, location alone is not sufficient to land the MICE pie on our plate. In this competitive environment, it is critical for us to understand and effectively meet the needs of planners.

Our MICE strategy revolves around an offer which is backed by our PPHG promise for meetings and events. Through this promise, we demonstrate to our customers the ease of working with PPHG because we can provide flexibility and customisation to the last detail, from the point of enquiry to the site inspection and final billing. We offer an extensive menu with items which planners can pick to create their own personalised package, and that allows us to provide value across a spectrum of needs.

How will these efforts stand out from what other international hotel chains are already doing to attract MICE clients? 

Our hotels have creative ideas to enhance the meeting experience, such as providing a wide selection of benefits including themed coffee breaks. We have seen a positive response since the launch of Exceptional Meetings and riding on this success, we will roll out the second phase for bookings from July 1 to September 30 this year for events held till mid-2017.

Of all your properties, which would you say are the strongest for MICE and why?

Pan Pacific Singapore has close to 2,500m2 of function space and can accommodate up to 800 guests, theatre-style, at its Pacific Ballroom. With 27 meeting rooms, it is also ideal for smaller meetings.

Parkroyal on Pickering is a multiple award-winning green hotel known for its iconic architecture, and has done very well with business meetings. Being named the Business Event Venue of the Year – at the Singapore Experience Awards 2015 – is testament to the team’s ability to deliver distinctive experiences using versatile venues such as the poolside terrace on level five, which I say is perfect for elegant cocktail receptions!

Then there is Parkroyal on Beach Road. Not many people know that we invested S$20 million (US$14.8 million) to build The Ballrooms adjacent to the hotel. Besides being connected to the hotel via a skywalk, The Ballrooms has direct street access and its own dedicated driveway, which lends an exclusive and elevated sense of arrival for VIP events. Built for flexibility, the Grand Ballroom and Sky Ballroom can be divided into six smaller venues for events.

Are there any hidden treasures in your collection that would work splendidly for business events but aren’t getting enough attention from planners?

Pan Pacific Perth and Pan Pacific Suzhou are two understated gems in our fold. A little known fact about Pan Pacific Perth, which sits on the spectacular Swan River, is how spacious its meeting facilities are – the hotel offers almost 2,600m2 which makes it ideal for large conferences.

Pan Pacific Suzhou’s meeting facilities were refurbished recently and now features a dedicated driveway and foyer to the meeting rooms. Set against a backdrop of traditional gardens, the tranquil sanctuary of our hotel makes it perfect for corporate retreats. With 16 meeting rooms spread across almost 2,000m2, it is a great alternative to hotels in Shanghai, which is a mere hour’s drive away.

Does PPHG study how venue usage has evolved before designing the meeting spaces in properties that it owns and manages?

Hotel infrastructure is critical in the bid for event business, and properties are developed with the specific needs of the area in mind.

We research the market thoroughly and take into consideration present and future needs when designing new properties.

Pan Pacific London, for instance, is in Bishopsgate, London’s central financial district, and is ideally located to meet the need for both short- and long-term accommodation with its hotel and serviced apartments. Hotels in London also tend to have smaller function spaces, so Pan Pacific London will (plug the gap by) offering spacious meeting facilities. We have received plenty of interest and enquiries from clients although Pan Pacific London will debut only in 2019.

PPHG has several new hotels coming up over the next few years. Tell me more about them.  

Sofitel Plaza Hanoi will be rebranded to Pan Pacific Hanoi this October after refurbishments to its lobby, lobby bar, all-day dining restaurant and meeting spaces – all 1,300m2 of it – are done.

We will also debut the Pan Pacific brand in Myanmar next year with the opening of Pan Pacific Yangon, which features six flexible meeting rooms and a seven metre-high pillarless ballroom which spans almost 600m2.

Also in the pipeline are Parkroyal Resort Langkawi in 2018 and Parkroyal Melbourne in 2019.

Located on Pantai Tengah, the longest and most popular stretch of beach in Langkawi, Parkroyal Resort Langkawi will appeal to meeting planners with its luxury resort setting complemented by a 680m2ballroom and seven meeting rooms. Parkroyal Melbourne will sit within a 37-storey hotel and apartment complex in the Digital Harbour Precinct of Melbourne Docklands, which is part of an ongoing project to rejuvenate the central business district.

These brand-defining properties will showcase the quality of our products and enhance PPHG’s visibility as a hotel group, which in turn strengthens our MICE proposition.

PARKROYAL
Parkroyal on Pickering has won awards for its architecture and business event capabilities

Career inspiration – Norman Arno Kiehl Assistant outlet manager, G Hotel Gurney, Penang, Malaysia

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NormanHow long have you been in the F&B line?

After graduating with a bachelor’s degree in hotel management back in Switzerland seven years ago, I joined St Andrews Country Club in Boca Raton, Florida where I did my management training. After that, I moved to Sheraton Iowa City Hotel as a banquet supervisor and oversaw the bar. Here, we handled about 70 weddings a year. In 2015 I joined G Hotel Gurney as an assistant outlet manager, overseeing the G Lounge and Tree Bar, Penang’s largest al fresco bar.

What do you love most about your job?

Every day is a new chapter at work because I get to meet different people from all walks of life and make new friends. First-timers to the bar like to ask for a drink recommendation, and we always make something based on their personality and taste preferences. Most times the guests are happy with what we make, and it is rewarding to see their smiles.

It is also fun to create drinks that go with the festivities – for example, green beer for St Patrick’s Day and Halloween-themed cocktails made with peppermint and Jägermeister.

What is your most memorable career achievement in this role?

A renowned company requested for a mixology and bar service to replace the usual coffee break at their annual general meeting for 60 people. We were asked to come up with healthy and refreshing cocktails and whipped up an energising concoction using various fruits like dragon fruit and star fruit with an appropriate alcohol level that wasn’t intoxicating. The organiser and delegates were happy with the creation, and they have supported us ever since by putting their events with us.

What is the most difficult request you have ever handled?

Curating one drink that pleases every taste bud during a large event is challenging. The pressure was on us to deliver when we had to do a concoction for our hotel’s annual appreciation dinner for corporate guests.

What advice would you give to someone looking to be a mixologist?

Always have the passion and never lose it, and do not be afraid to experiment with new things.

Pedro Mendes

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Premier Inn has appointed Mendes as general manager of Premier Inn Singapore Beach Road. Mendes was last cluster general manager for Premier Inn in the UK, and has covered all aspects of hotel operations in his 10 years of experience with the chain.

Melvin Lim

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Lim now helms Marina Mandarin Singapore as general manager. His last appointment was with Far East Hospitality where he was area general manager.

MelvinLim

Luke Benbow

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Benbow has joined the Wyndham Sea Pearl Resort Phuket, Thailand as general manager. He was most recently general manager of the Mercure Resort Bali Sanur, Indonesia.

Liza Indira

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Tauzia Hotel Management has placed Indira in the position of general manager of Harris-Pop! Hotels & Conventions Denpasar Bali. She has been with Tauzia since 2011.

LizaIndira

Jean-Pierre Leclerc

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Raffles Grand Hotel d’Angkor welcomes Leclerc as general manager. Leclerc was last general manager of Mövenpick Resorts and Spa, El Gouna.

James Ellis

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FCM Travel Solutions has appointed Ellis as director of sales – North East Asia, based in Hong Kong. Ellis comes with a decade of travel industry experience.

Fabrice Collot

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FabriceCollot

Collot is now general manager of Banyan Tree Macau. He joins from Wanda Vista Tianjin, China.

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