Asia/Singapore Thursday, 9th April 2026
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Adelaide Convention Centre’s East Building to open with advanced technologies and functionality

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Adelaide Convention Centre’s (ACC) East Building, set to open in 2017, will feature the world’s largest seating drums and a hinged seating stored in the roof space.

ACC’s chief executive Alec Gilbert said the new East Building is in the final stage of creating Australia’s most flexible convention centre.

“New technologies are the hallmark of the A$400 (US$307) million expansion which will set a new benchmark in convention centre design and functionality,” he added.

The two 18-metre revolving drums, which can accommodate seating for 320 people each, is able to rotate 180 degrees within minutes.

The East Building will also feature a new auditorium with hinged seating stored in the roof space, which can be easily lowered to convert an exhibition space to a lecture-theatre style venue.

The drums and hinged seating will work in tandem with fully operable sliding walls, which can be put into place to enclose conference space, or be retracted to open up the Plenary to full capacity.

The Plenary itself allows for numerous possible configurations to suit the requirements of each event, with options for a tiered or flat floor.

As such, the East Building will be able to be subdivided and configured within minutes regardless of whether it is needed as a pre-function space, ballroom, exhibition or plenary.

Mobile technology – more than just a carry on

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Mobile technology has undergone several disruptions since its usage became widespread, quickly rendering what was once ground-breaking as common-place today. Most do not realise the breakneck pace at which mobile technology is changing until they contemplate how it has transformed the way we work, play and live. For instance, being able to shoot and watch videos on the go, which can be easily taken for granted today, is in fact a remarkable achievement, given mobile data was only introduced less than two decades ago.

The extensive reach of mobile technology in all aspects of our lives has blurred the distinction between work and play, allowing employees to work beyond the physical workplace as well as to better integrate their personal life with their work life. A survey by Global Business Travel Association (GBTA) has shown that business travellers are increasingly seeking greater control of their own travel with the aid of mobile technology. Ranging from wearables to mobile wallets, business travellers are beginning to embrace the flexibility and choice afforded by mobile technology.

Given the plethora of options available in the market place, business travellers may not fully realise how they can best leverage on this technology to better manage their business travel needs. As such, it’s worth brushing up on the latest trends in order to elevate the overall business travel experience.

App-solutely up-to-date

Decision making executives rely on the most updated information on their fingertips in order to make decisions as accurately as possible. This does not change when they travel for work. Travel-centric apps that are able to aggregate vital information such as security alerts, weather, currency rates and booking details gives business travellers the benefit of having information aggregated on one platform. This will enable business travellers to be more productive as they are able to react immediately to any unforeseen circumstances.

Staying up-to-date also contributes to the employers’ duty of care to their employees as it plays a part in ensuring their safety. Notably, travel-centric apps allow employers to monitor their employees’ location and send push notifications in an emergency or by allowing travellers to check-in with their company upon arrival at a destination.

Chatting up business travel

Looking ahead, the mobile experience is set to get more intimate with the introduction of chatbots, or computer programs designed to simulate conversation and address queries instantly. Similar to apps, chatbots are able to assist with all aspects of travel – itineraries, gate changes, driving directions, weather, restaurant recommendations and reservations.

However, chatbots go a step further as they pick up on cues, such as travel patterns and preferences and update travellers accordingly. For example, if it is a traveller’s first time in a particular city, he will receive more information and recommendations than if it was a standing monthly trip. Chatbots are also flexible enough to communicate on common messaging platforms, including Facebook messenger or SMS.

Employers can also stand to gain from this feature by customising the rules and settings, to be in line with a company’s travel guidelines. An instance would be the chatbot sending a reminder to use taxis over other transportation options if the company’s travel policy so dictates.

This is line with the flexibility and intuitiveness that business travellers seek when considering how travel management can add value to their travel experience. Ultimately, business travellers should adopt a holistic travel management solution which ensures there is always the expertise on hand, be it through chatbots or through the human touch.

Lighten your e-wallet

Another common grouse faced by business travellers is keeping track of expenses made during a work trip. In the push for greater flexibility in travel arrangements, business travellers may desire to take over the reins of their corporate spending. However, in doing so, business travellers are then expected to take on the arduous task of tracking all expenses. For this, employers can overcome the issue by embracing mobile expense filing. The process can be as simple as allowing business travellers to snap a photo of their receipt and instantly filing it online as a means of recording their expenses.

Businesses can also consider the use of mobile wallets in a corporate setting. Mobile wallets allow credit or debit card information to be stored digitally on mobile devices, giving rise to the possibility of allowing a business traveller to pay for expenses with a corporate card that has been stored digitally in a company-issued mobile phone. This eliminates the hassle of having to deal with foreign currency while enforcing the company’s security policy.

Wearing your heart on your wrist

While mobile technology may not feature prominently in the work lives of some consumers, most are definitely used to a certain degree of mobile technology in their personal lives. As such, they expect no less but to effortlessly transit from their personal lives to work and vice-versa. For instance, the smart watch allows employees to receive emails instantly while continuing to track vital health statistics such as sleep and activity levels.

The smart watch is an example of wearable technology or wearables, which are typically synchronised to other mobile devices, giving you access to your emails at any time and any place. A smart watch can also help the frequent-flying business traveller shorten travel times as he pulls his boarding pass information from the watch instead of fumbling for the hard copy.

Simply put, wearables are designed to make you as mobile as possible.

Mobile is not a device, it’s a mindset

It is without a doubt that many have jumped onto the mobile bandwagon, relishing the convenience of a mobile-first experience. However, what is lacking is an accompanying shift to a mobile-first mind set by employers.

This calls for creating comprehensive mobile travel policies that truly place the business traveller and mobile technology front and centre, instead of creating rules on a case-by-case basis. In doing so, companies can continue to remain secure while elevating the business travel experience for their employees.

Bertrand Saillet is the general manager for FCM Travel Solutions Singapore, responsible for the South-east Asia region. As a veteran in the travel and technology industry, Bertrand brings with him a wealth of extensive knowledge and experience. Bertrand is tasked to take FCM to the 3.0 travel management sphere – making sure the company delivers amazing travel experience and meeting the needs of all travellers across all generations.

This article is written by Bertrand Saillet

Defence against ad agencies coming into events space lies in accreditation for incentive, conference agencies: ICESAP

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Changing client spend on marketing channels – specifically a shift of more money to below-the-line options from above-the-line ones – will drive the need for accreditation among incentive and conference agencies, opined Nigel Gaunt, president of the Incentive Conference & Event Society Asia Pacific (ICESAP).

In an interview with TTGmice e-Weekly, Melbourne-based Gaunt explained that more businesses are realising that below-the-line options, which range from digital marketing to events, are a “more accountable” way of spending their marketing dollars.


Nigel Gaunt

“You could either spend a hefty amount of money on a newspaper advertisement for your latest product, or you could motivate sales of your latest product through an incentive programme for your dealers. But if your dealers failed to meet targets, the money would not get spent. Advertisements and events both achieve the same objectives, but the latter offer greater accountability,” Gaunt said.

While the change in preference bodes well for incentive and conference agencies, Gaunt warned that global advertising agencies are already starting to fight back, and some event specialists are not ready to defend themselves.

Gaunt said: “Many advertising agencies are hiring events staff who support clients in below-the-line activities. This encroaches into the business events space. The risk to incentive and conference agencies, particularly the small to mid-sized ones, is that advertising agencies are a lot more savvy in promoting themselves to clients and can swing business their way.”

The solution, Gaunt said, is for incentive and conference agencies to be upskilled and accredited.

ICESAP’s Agency Accreditation Program, activating in January 2017 along with its online training module in partnership with globally-recognised William Angliss Institute, focuses on three areas: financial probity check; competency check which assesses if the management and staff have the appropriate expertise to deliver the type of business events they claim to specialise in; and code of conduct.

And should incentive and conference agencies fall short on competencies, ICESAP will direct them to a suitable training course.

Gaunt said pricing for the courses is still being determined, and they will be “fairly priced” and “accessible to all”.

ICESAP’s training programme will debut with introductory courses on incentive and conference management. These will be followed by intermediate courses come early-2018, and degree courses in mid-2019.

Gaunt also revealed intentions to secure a hotel partner in Asia in the near future to run classroom sessions as part of the training programme.

Meanwhile, ICESAP will host its annual conference at The St Regis Singapore from November 30 to December 2, 2016. Visit conference.icesap.org to register.

Going for conference gold: Pyeongchang

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Clockwise from above: Yang Tae Ranch; view of Gangwon’s mountain range; Alpensia ski jump

The 2018 Winter Olympics is putting both Pyeongchang and its province, Gangwon, on the world map for business events. By Paige Lee Pei Qi

Even as Pyeongchang city continues to get ready to host the 2018 Winter Olympics, the city in the Gangwon province already has plans underway to establish itself as a convention city once the games come to a close. 

Songjae Lim, manager of the international media relations team, PyeongChang Organizing
Committee for the 2018 Olympic and Paralympic Winter Games, said: “The games are giving Gangwon the opportunity to acquire and upgrade MICE-related hardware and raise its profile as a MICE city.”

According to Gangwon Convention & Visitors Bureau (GWCVB) assistant marketing team manager, Ji-Sun Jung, while Gangwon province has been actively pursuing MICE clients since the establishment of the CVB in 2013, the province has been attracting largely incentive groups and small meeting groups.

Jung said: “With the games, we are able to increase and upgrade the hotel facilities and also expand our MICE capacity in Pyeongchang by converting some venues into convention centres after the games end.”

Currently, Yongpyeong Resort in Pyeongchang offers the largest venue in the province for corporate gatherings with 2,446 rooms, and the Yongpyeong Dome which can accommodate 3,000 people in their hall.

The Alpensia Convention Centre is also a popular option, with its ballroom having a maximum capacity of 2,000 pax in theatre setting. 

However Jung said it has been “very challenging” to meet requests from large companies who previously wanted to hold conferences for over 3,000 delegates. In this regard, she highlighted that the CVB has plans to convert the indoor sporting venues into a convention centre for 5,000 delegates after the Winter Olympic games.

“It will help to increase the appeal of the city as a serious city for business instead of a venue only for teambuilding and incentive activities,” she said and added that at least 70 per cent of MICE activities come from the incentive sector.

While it will take at least three years to remodel the infrastructure into a convention centre, Jung said the city is already benefiting from being in the international spotlight.

With Pyeongchang becoming the first Asian city other than Japan to stage the 2018 Winter Olympics, Jung said: “We are able to benefit tremendously with all the publicity the city is getting internationally, which boosts the overall appeal of Gangwon. We already see (more interest) to hold international events in our city.”

Jung said just two years ago, almost all events held in the province are domestic ones. However with growing awareness about the destination, international clients now account for almost 40 per cent.

The latest statistics from KTO show that Gangwon hosted 467 MICE events in 2014, bringing a total of 35,705 people to the region.

As a testimony to its growing dominance, Jung pointed out that earlier in 2015, Gangwon won the unprecedented bid to host Pan Asia Hash 2017, an international running event expected to attract about 50,000 participants.

According to the CVB, they intend to bid for international events related to nature and the environment, which align well with the region’s branding on wellness.

Apart from the fresh infrastructure, accessibility to Pyeongchang will also be improved thanks to the Winter Olympics. Pyeongchang, which sits on the northern-most end of the country, is accessible by a two-hour car ride from Incheon International Airport.

With the coming of the games, construction is underway for a new railway which will operate at a maximum speed of 250km per hour. It will connect Alpensia Resort, the venue of the Olympics, with the capital of Seoul in under an hour.

Lim said: “In the past, some may find that travelling to the city is a bit far. The high speed train will remove this problem.”

Also, Gangwon itself has both an international gateway – Yangyang International Airport, which connects with 10 cities in China – and a domestic airport, Wonjo Airport, which offers flights to Jeju.

{Developments to Watch}

1Exclusive to business visitors attending large-scale congresses and events in the South Korea capital, the Seoul MICE Card, is given to event delegates attending qualifying business events in Seoul. These rechargeable and reusable cards come with a 5,000 won (US$4) credit and can be used on public transport including the airport express as well as with selected merchants. This card forms part of the Seoul Metropolitan Government’s meetings Master Plan, aimed at expanding and upgrading the city’s business events services and infrastructure in response to increasing demand for Seoul as a MICE destination.

2

The South Korean government has approved the development of a huge new integrated resort complex at Seoul’s Incheon International Airport, which will cover 3.2km adjacent to the country’s main international gateway.

The integrated hotel-casino resort, which is expected to be completed by 2019, will feature world-class entertainment and hospitality attractions, as well as the only casino-resort anywhere connected to a fixed-base private aviation operation.

3

Mokpo City (Jeollanam-do), located at the southwestern part of Korea, is sprucing up to develop itself as a MICE destination. To attract more local and international associations to hold their MICE events in Mokpo, the city is starting a new tourism project which includes the creation and development of cable cars, marine rail bike, monorail, auto-camping sites, and other tourism infrastructures. It is also planning to educate tourism human-resources in providing MICE services.
Mokpo-City

{Talking numbers}

6000
The number of Aurance Group employees who arrived in Incheon on an incentive trip this year, participating in activities such as a massive beer and fried chicken party. This gives South Korea its largest single tour group

267
The number of international association meetings held in South Korea in 2015, up from 222 in 2014, placing the nation in 13th place in the global rankings of host countries by ICCA

3,000
The number of international delegates who attended the 17th edition of the Korea MICE Expo (KME), regarded as the nation’s top business events tradeshow, at Songdo ConvensiA in Incheon this year

Seamarq Hotel Gangneung

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SeamarqHotelheadingSeamarqHOTEL
Facing the vast East Sea and located at Gyongpodae, Gangneung, the Seamarq Hotel, designed by world-renowned architect Richard Meier, is positioned as a “luxtige hotel” (luxury + prestige) hotel featuring superior facilities. The hotel has been newly rebuilt as part of the region’s revitalisation ahead of the 2018 Winter Olympics in the neighboring city of Pyeongchang.

Rooms I was treated to a panoramic view across the open sea from my balcony, which was quite a sight to behold, what more with the sun emerging gently from the clouds as I awoke in the morning.

The thoughtful, original modern architecture executed by Richard Meier is unmistakably luxurious. I relished in the abundance of natural light, which I understand to be a standout feature of the hotel’s interior spaces. Think floor-to-ceiling windows which allow daylight to stream in, while a subtle but sophisticated material palette of polished stone and timber veneer reflects the light further. Coupled with the vast spaces in the room, I honestly thought I might have caught a tiny glimpse of heaven.

My room was also fitted with a flat-screen TV with cable channels, and they all come with a private bathroom with a hot tub and bath, with bath robes and slippers provided.

MICE facilities As for meeting facilities, the grand ballroom, which can be divided into two, can accommodate 500 guests in theatre setting. In addition, there are two smaller ballrooms which can sit 288 and 126 delegates respectively in theatre setting. Complimentary Wi-Fi is provided throughout the property as well.

Other facilities One of the signature spaces there include the infinity-edge pool that provides panoramic views of the ocean. There are also two restaurants, a full-service spa, and an indoor pool in this smoke-free hotel.

Seamarq-room-count

K-Style Hub

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International delegates to Korea can now explore the best of the nation’s culture all in one place at the new K-Style Hub, an education and experience centre in Seoul.

Designed to be the city’s main tourism promotion facility for the nation, the centre opened in April and offers a range of hands-on programmes – especially food-related – ideal for visiting incentive groups and congress participants.

Concept Located within walking distance to the popular Myeongdong district, the hub is strategically located for business travellers who may be tight on time, but interested in getting a taste of Korean culture, as well as for event planners keen to explore activities for their delegates.

MICE application The Korean Culinary Centre in the hub invites overseas delegates to sample traditional Korean fare, and also to learn how to make it themselves. The activity for up to 40 participants at any one time can be customised from 100 minutes to two hours, depending on the type of food the visitors prepare.

The centre also features a food exhibition hall, equipped with a display wall that shows the development of seasonal customs and foods. Other areas of the hub showcase interactive exhibits on themes such as K-Pop and visitors can even try on the Hanbok, the Korean traditional costume.

Service This extensive hub does well in allowing time-strapped business events delegates to get a comprehensive 101 on the nation’s culture.

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Marriott debuts joint meetings offer across three loyalty programmes

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Following the completion of the acquisition of Starwood Hotels & Resorts Worldwide, Inc in September this year, Marriott International, Inc has moved to debut its first joint meetings offer in Asia-Pacific for members across its three loyalty programmes: Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG).

The offer rewards members for booking meetings or events at any of the portfolio’s participating hotels and resorts across Asia-Pacific.

Peggy Fang Roe, chief sales & marketing officer, Asia Pacific, Marriott International, said in a media statement: “We want to invite our members to celebrate with us as we unlock a new world of destinations and opportunities with our new combined portfolio.

“With this offer, we bring more options and consistent benefits to all members across three loyalty programmes. Members can now enjoy over 500 hotels, across 19 brands and 20 countries across Asia-Pacific. This is just the first step to making it easier for our members to do business with us and we are excited about offering even more benefits to come.”

Starting from November 7 until December 31, 2016, members can book a meeting or event at a promotion participating Marriott Rewards, The Ritz-Carlton Rewards, or SPG hotel or resort in Asia-Pacific for arrivals by December 31, 2017, and receive various benefits including five per cent off master-billed rooms, double loyalty points on eligible revenue and one complimentary hour-long welcome reception.

Customers can earn loyalty points in the currency of the loyalty programmes that the hotel is part of. For example, customers who book an event at a Renaissance Hotel will earn their loyalty points with Marriott Rewards. The loyalty points can either be redeemed with Marriott Rewards or transferred to one of the other two programmes.

Customers can also easily link accounts or join to receive Elite Status Match and reciprocal benefits, points transfers and exclusive access to money-can’t-buy events and experience.

2017 UFI Sustainable Development Award calls for applications

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Application is now open for the 2017 UFI Sustainable Development Award which is designed to recognise initiatives that combine the efforts of both a destination and PEO to implement sustainability around an individual exhibition or a series of events.

The competition is open to exhibition companies that have developed successful initiatives in liaison with their local authority, at city, regional or country level.

Application closes on January 31, 2017.

For further information and the application procedure, visit www.ufi.org/sdaward or contact sdaward@ufi.org.

HRS signs Blacklane on as driver service partner

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HRS has made Blacklane its first professional driver service provider for registered “My HRS” members, allowing them to enjoy the Berlin-based company’s service network in more than 50 countries, 250 cities and 500 airports.

Blacklane, which connects passengers in real time with the spare capacities of licensed, regulated and insured professional drivers, is most commonly booked for airport-hotel transfers.

“Travellers trust HRS and Blacklane for the same reasons: quality, duty-of-care and the best rates in the industry,” said Jens Wohltorf, CEO and co-founder of Blacklane.

“Thanks to this new partnership, business and leisure travellers can now reach their destinations with new confidence and ease around the world.”

Customers registered with “My HRS” on HRS.de can access a ten per cent Blacklane discount for each of their global travels.

Partnership is key to Sydney’s A$360 million success: BESydney

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Business Events Sydney (BESydney) has reported a strong A$360 million (US$274.6 million) pipeline of meetings, conventions and incentives secured for Sydney at the company’s Annual General Meeting (AGM) and is celebrating the city’s status as Australia’s leading destination for business events.

To date, BESydney has secured over 82 international events that will deliver more than A$360 million in direct expenditure to New South Wales (NSW). These events will arrive in the city between 2017 and 2023.

At the AGM, held as a test event at the new International Convention Centre Sydney (ICC Sydney), chairman Colin Hughes said partnerships have been essential to the strong results.

Hughes elaborated: “The results that BESydney has secured during the construction of ICC Sydney, are remarkable. This success is credit to the team’s determination and the support of our stakeholders including the NSW Government, City of Sydney, our partners and members, and of course our broad network of passionate Sydney supporters who work with us to build strategic business cases to take to global clients.

From January 1, 2015 to June 30, 2016, the organisation secured 120 events worth over A$300 million in business for NSW. Some of these events were also delivered in this timeframe, given the short lead nature of the Asian incentive business.

The AGM also saw two new Member Directors being elected into BESydney: Scott Boyes, vice president operations for NSW/ACT at AccorHotels and Andrea Werner, senior sales manager – meeting & events at Emirates One&Only Wolgan Valley. They will draw on their extensive knowledge to help ensure Sydney continues to be the place where the world chooses to connect, collaborate and innovate.

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