Asia/Singapore Saturday, 18th April 2026
Page 914

Career inspiration – Norman Arno Kiehl Assistant outlet manager, G Hotel Gurney, Penang, Malaysia

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NormanHow long have you been in the F&B line?

After graduating with a bachelor’s degree in hotel management back in Switzerland seven years ago, I joined St Andrews Country Club in Boca Raton, Florida where I did my management training. After that, I moved to Sheraton Iowa City Hotel as a banquet supervisor and oversaw the bar. Here, we handled about 70 weddings a year. In 2015 I joined G Hotel Gurney as an assistant outlet manager, overseeing the G Lounge and Tree Bar, Penang’s largest al fresco bar.

What do you love most about your job?

Every day is a new chapter at work because I get to meet different people from all walks of life and make new friends. First-timers to the bar like to ask for a drink recommendation, and we always make something based on their personality and taste preferences. Most times the guests are happy with what we make, and it is rewarding to see their smiles.

It is also fun to create drinks that go with the festivities – for example, green beer for St Patrick’s Day and Halloween-themed cocktails made with peppermint and Jägermeister.

What is your most memorable career achievement in this role?

A renowned company requested for a mixology and bar service to replace the usual coffee break at their annual general meeting for 60 people. We were asked to come up with healthy and refreshing cocktails and whipped up an energising concoction using various fruits like dragon fruit and star fruit with an appropriate alcohol level that wasn’t intoxicating. The organiser and delegates were happy with the creation, and they have supported us ever since by putting their events with us.

What is the most difficult request you have ever handled?

Curating one drink that pleases every taste bud during a large event is challenging. The pressure was on us to deliver when we had to do a concoction for our hotel’s annual appreciation dinner for corporate guests.

What advice would you give to someone looking to be a mixologist?

Always have the passion and never lose it, and do not be afraid to experiment with new things.

Pedro Mendes

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Premier Inn has appointed Mendes as general manager of Premier Inn Singapore Beach Road. Mendes was last cluster general manager for Premier Inn in the UK, and has covered all aspects of hotel operations in his 10 years of experience with the chain.

Melvin Lim

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Lim now helms Marina Mandarin Singapore as general manager. His last appointment was with Far East Hospitality where he was area general manager.

MelvinLim

Luke Benbow

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Benbow has joined the Wyndham Sea Pearl Resort Phuket, Thailand as general manager. He was most recently general manager of the Mercure Resort Bali Sanur, Indonesia.

Liza Indira

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Tauzia Hotel Management has placed Indira in the position of general manager of Harris-Pop! Hotels & Conventions Denpasar Bali. She has been with Tauzia since 2011.

LizaIndira

Jean-Pierre Leclerc

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Raffles Grand Hotel d’Angkor welcomes Leclerc as general manager. Leclerc was last general manager of Mövenpick Resorts and Spa, El Gouna.

James Ellis

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FCM Travel Solutions has appointed Ellis as director of sales – North East Asia, based in Hong Kong. Ellis comes with a decade of travel industry experience.

Fabrice Collot

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Collot is now general manager of Banyan Tree Macau. He joins from Wanda Vista Tianjin, China.

Diane Chen

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DianeCHEN

Chen has been promoted to the position of general manager of the Shenyang New World Expo. She was previously deputy general manager, and has been with the centre since 2012.

Caroline Kerr

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Kerr is now general manager of FCM Travel Solutions Hong Kong. She had worked for Flight Centre Travel Group across the Flight Centre, Corporate Traveller, Stage & Screen and FCM Travel brands in Australia and Hong Kong.

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