Asia/Singapore Monday, 29th December 2025
Page 932

Meet and Play

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Ria Bintan Golf Club welcomes 30 corporate golf groups annually

With Bintan’s stretches of sandy beaches, plethora of quality resorts and four championship golf courses, it is little wonder that the Indonesian destination is recognised as a paradise for golfers.

Bintan Resorts International’s director of marketing, Asad Shiraz, said: “Bintan’s accessibility from Singapore and its award-winning golf courses come together to strengthen our position in providing avid golfers with the perfect golf game and scenic views.”

Besides drawing leisure golfers, the destination is actively looking to attract major golfing events and corporate groups that desire a game on the greens in between meetings.

Shiraz noted that the golf clubs in Bintan offer corporate golf packages that come with event management support.

In fact, most of the golf course here are built with function rooms and venues that can host private gatherings.

Bintan Lagoon Resort, for example, has 470 guestroom, two 18-hole golf courses and an impressive selection of event spaces. Last year it launched a three-storey conference centre that houses a column-free hall for up to 1,300 guests in a standing cocktail setup, a foyer on the ground floor for 500 pax, and an outdoor roof terrace for accommodate 200 guests.

The conference centre comes in addition to eight existing meeting rooms, the largest being able to accommodate 400 pax in a theatre setting.

Having all event and recreational facilities under one roof makes its easy for delegates to shuttle from their rooms to meetings and onwards to the golf course for a game, remarked a spokesperson with Bintan Lagoon Resort.

“With us being the largest MICE facility here, we see high demand from both local and international clients,” added the spokesperson.

The resort recently hosted a meeting that included a full day of golf for its 100 participants.

Also popular among corporate groups is Ria Bintan Golf Club, which boasts a 27-hole championship course set amid lush landscapes and natural surroundings.

Harris Farouk Abdullah, resort operations manager, Ria Bintan, told TTGmice that some 30 corporate golf groups head to the resort annually.

“Corporate demand is positive,” said Harris, adding that greater growth could be expected with the progressive closure of golf clubs in Singapore.

Michael Chiay, senior director, meetings & events, Asia Pacific with Carlson Wagonlit Travel, said: “Bintan is very popular with golfers from Japan and South Korea, as golf is a popular sport (with people from) these countries. It does well as a golfing destination because of its lower costs in comparison with Singapore and because courses are generally open to the public.”

So popular is Bintan for golf that bookings must be made way in advance, noted Chermaine Tan, FCm Travel Solutions’ senior MICE planner.
Meanwhile, Bintan’s golf draws are evolving with the ongoing upgrading works at the Laguna Bintan Golf Club within Banyan Tree Bintan. While the course is being reduced to a nine-hole facility, it will boast a “world-class five-star” golfing experience once it reopens next May.

The 64-villa Banyan Tree Bintan also supports corporate events with a venue that overlooks the island’s sandy shores. This space is perfect for business powwows involving 32 delegates.

 

Iskandar Malaysia in Johor is leveraging its 15 internationally rated golf courses to attract local and international companies to hold their events in the southern state and include golf in their itinerary.

The golf courses in Iskandar Malaysia range from easy ones for leisure seekers to those that are more challenging and suitable for tournaments.

Many of them bear the design hallmarks of golf legends like Jack Nicklaus and Arnold Palmer (the 18-hole championship golf course at Legends Golf & Country Resort), Max Wexler and Akira Mamiya (the 54-hole championship course at Tanjong Puteri Golf Resort), Robert Trent Jones Jr (the 36-hole championship course at Pulai Springs Resort), and Ross Watson (who applied the Risk Reward design principle to the 18-hole international standard golf course at Horizon Hills Golf & Country Resort).

Come 2016, two new championship golf courses will open in Desaru, namely Els Club Desaru Coast and Els Club Desaru Valley, fuelling further interest in Johor as a golfer’s paradise.

But rather than see the new additions as a competitor, Joyce Yap, assistant director of sales and marketing at Tanjong Puteri Golf Resort in Pasir Gudang, Johor, opined that both golf courses will complement existing ones. Her reasoning: “The brand will attract golfers to Johor, and other courses will also benefit as golfers love to move around and play on different courses.”

In late 2014, the Iskandar Malaysia Destination Marketing work group saw the immense opportunity to incorporate golf as a sector to complement the Family Fun Holiday promotion theme.

Co-chairman of the work group, Mohammad Rosly Md Selamat, explained: “A plan was drawn up and golf tourism was marketed to both domestic and foreign associations and companies based in Johor, the Klang Valley and Singapore as an add-on to MICE activities in Johor.”

Members of the work group comprise representatives from Iskandar Malaysia Development Authority, Johor Tourism, Tourism Malaysia, Malaysia Association of Hotels and representatives from major golf clubs in Iskandar Malaysia.

Said Rosly, “The Family Fun Destination would be a perfect fit for your corporate event jigsaw – the children enjoying our LEGOland Malaysia resort, the wife indulging in retail therapy at the Johor Premium Outlets and spa after, while the head of household making pars and birdies at our golf courses.

“We presented this formula to local DMCs in Sabah and Sarawak and received positive feedback from companies. They are keen to venture to Iskandar Malaysia for meetings or company events and combine their stay with a family holiday.

Play into the sunset at The Empire Hotel and Country Club

“We will make it easy for MICE planners to organise golf tournaments in Iskandar Malaysia.”

Rosly, who is also senior vice president, Economic & Investment at Iskandar Regional Development Authority, added that the destination is facing fierce competition from golf courses in Indonesia and Thailand, while Batam and Bintan are favourite playgrounds for event organisers in Singapore.

He stressed: “We need to edge in and get a piece of the cake.”

Jef Kong, general manager at Le Grandeur Palm Resort in Senai which offers three golf courses, agreed. He opined: “We need to make Johor easily accessible to Singaporeans. Congestion at the Causeway and the RM20 (US$5.25) vehicle entry permit fee imposed from October 2, on Singapore registered cars entering Malaysia via the Causeway in Johor Baru and Second Link Expressway in Gelang Patah is not helping. Batam and Bintan are perceived as more affordable destinations compared with Malaysia and with more night activities.”

Kong is also seeing a shrinking market of golfers.He said: “The younger generation don’t treat golf as seriously and find the game time consuming. An 18-hole course takes about four hours to complete. While it is still a popular game in Japan and South Korea, you see many corporate golfers are middle-aged.”

Thus, he finds it timely that the work group has been formed, because collectively the group can come out with new ideas to promote golf as an affordable and healthy sport.

Yap Sook Ling, managing director at Asian Overland Services Tours & Travel, added: “We are hopeful that with specialists among them (in the work group), they will have a strategy to attract the right audience. Perhaps they could do roadshows overseas to target companies and agents that specialise in golf (programmes).”

 


Thailand enjoys the hallowed status as the region’s leading golf destination on both the leisure and business travel fronts, however, specialists say more could be done by the national convention bureau and Tourism Authority of Thailand to market the sport to international source markets.

While the country has more than 250 courses and hosts a number of marquee annual events, including Queens Cup, Thailand Open, Thailand Classic and Honda LPGA Golf Championships, Thailand Convention and Exhibition Bureau currently has no dedicated programme promoting golf to the MICE market.

“We promote golf as one of the incentive programmes that business travellers can experience in Thailand, along with spas, shopping or CSR (corporate social responsibility),” said Parichat Svetasreni, director of marketing and corporate image at TCEB, adding that the key source markets for combining MICE and golf are Japan, Singapore and Malaysia.

“Normally when (MICE) groups come to Thailand, they have their own organiser create the programme for pre- and post-tours which (could) include (golf).”

Currently TAT handles most of the golf destination marketing though the bureau played a supporting role in the Honda LPGA, from February 26 to March 1, which attracted a range of corporate meeting groups from the auto, finance and insurance sectors.

“Thailand is by far the largest and most popular golf destination in Asia,” remarked Mark Siegel, managing director of Golfasian. “It is among the three best in the world, only surpassed by the UK (British Isles) and Spain in popularity. It offers excellent quality, accessibility, variety, weather, and affordability – all the ingredients of a top golf destination.”

MICE currently accounts for about 10 per cent of Golfasian’s business in Thailand with the key source markets being domestic and regional countries. While Hua Hin is Thailand’s top golfing destination – it also picked up best gold destination 2014 from the International Association of Golf Tour Operators – most of the traffic is leisure. Corporate groups tend to opt for Bangkok and Phuket which are more accessible by air.

“Courses which lend themselves well to MICE groups are Thai Country Club and Royal Gems Golf City in Bangkok and Laguna Phuket Golf Club in Phuket,” he noted. “In Bangkok, courses with adjoining hotels are not popular for MICE groups as they tend to cater to local golfers and do not have the quality that the best courses and branded hotels can offer for businesses. In Phuket, Laguna has the entire infrastructure to host corporate meetings and incentive groups – so this works out perfectly for businesses.”

Stacey Walton, golf club manager and director at Banyan Thailand Hua Hin, feels that smaller MICE groups can easily add an 18-hole game with an award dinner to their itinerary in Hua Hin. “Hua Hin does not have extensive indoor meeting facilities and the MICE sector is seasonal as most of the resorts here are occupied with allotments from November to April by wholesalers,” he said.

As a result the property relies on its own sales and marketing team to drive MICE business. “Much more could be done (by TCEB and TAT to promote golf as a MICE activity),” he opined.

 GIRL POWER

It isn’t just the gentlemen who are playing the links these days. Australian travel specialist, SHE Travels, has a division that is dedicated to arranging ladies-only golf incentive trips.

Offered in partnership with Rhonda Norman, a travel and incentive programme designer, SHE Golfs takes participants to Queenstown, New Zealand where they will learn all about the game from professionals.

The seven-day/six-night incentive experience includes stays at the five-star Millbrook Resort, voted Best Golf Hotel at the World Golf Awards, and the luxurious Hotel St Moritz Queenstown, overlooking Lake Wakatipu to The Remarkables mountain range, as well as three games of golf, daily golf training sessions with professional supervision (maximum of six per group), golf club hire, golf carts, a two-hour spa treatment, yoga classes, meals, transfers, and more.

Visit www.shetravels.net.au for details.

 

Play the links at some of Asia’s best

GREAT FOR GOLFERS:

It is located on the outskirts of Thailand’s oldest seaside resort town, just over a two-hour drive from Bangkok, and framed by the Tenasserim Hills which form the natural border with Myanmar to the west and the Gulf of Thailand to the east. The property feature an 18-hole championship course designed by Thailand’s leading golf architect, Pirapon Namatra, and boasts a total distance of 7,361 yards. The signature 15th hole offers ocean views of Singtoh Island and the course includes a practice range and two large practice greens with bunkers.

GREAT FOR MEETINGS:

Banyan Thailand Hua Hin comprises an all-villa resort and specialist meeting facilities that can cater for groups of 10 to 250 pax. The Conference Suites feature the Koh Tao and Koh Singtoh function rooms which have more than 150m2 of combined space and include state-of-the-art audiovisual and video conferencing equipment along with high speed Internet, whiteboards and flip charts. The resort also has a pub, restaurant, clubhouse, spa and fitness suite.

RECENT EVENTS:

Banyan Thailand Hua Hin arranges six to eight golf tournaments a year such as the Mercedes Cup, the BMW national golf finals and the Hyatt Open, many of which attract incentive groups. The events draw about 140 players each and there is little non-golf activity.

 

Sentosa Golf Club, main clubhouse

GREAT FOR GOLFERS:

The club, regarded as one of the best golf destinations in Asia, is home to two magnificent championship 18-hole par 72 golf courses – Serapong and Tanjong. Located on Sentosa island, both courses possess fairways lined with lush greenery and scenic coastline views of either the Singapore harbour or South China Sea.

GREAT FOR MEETINGS:

There are meeting rooms that can accommodate an intimate gathering of 10 people or up to 450 people for a standing cocktail party in the Grand Salon. The Grand Salon, the largest venue available, can be split into three smaller spaces. It is outfitted with five projectors and screens, and comes with an outdoor foyer ideal for cocktails or coffee breaks.

Sentosa Golf Club is also home to two celebrated restaurants, Kaiseki Sushi and Il Lido. Chefs at the club are able to customise menus for private groups.

RECENT EVENTS:

Undisclosed

 

Le Grandeur Palm Resort, Johor is said to have the only link course in Malaysia

GREAT FOR GOLFERS:

There are three courses to play in, and each offer a different level of difficulty. Allamanda is designed as a resort course, featuring breathtaking scenery of water features, daunting sand bunkers and carefully-manicured Tifdwarf greens hidden among verdant landscaping. Cempaka championship course demands full concentration, measuring 7,156 yards from the pro tees. A more open course, the Melati is carpeted with expansive Tifdwarf greens complimented by neat Serangoon fairways. It plays as a links course with a first-tee only start and is the longest of the three courses at 7,205 yards from the back tees.

GREAT FOR MEETINGS:

Within the club is the Golfers Terrace, an eatery that serves international cuisine. For residential meetings, the four-star Le Grandeur Resort next door offers 330 rooms, Perkasa Ballroom which has room for 350 people, 10 meeting rooms and four F&B outlets.

RECENT EVENTS:

Maybank’s Southern Region Golf Tournament for 100 golfers. The event in May sought to raise funds for an orphanage and providing networking opportunities for its officers, clients and vendors.

 

The Els Club Teluk Datai gives off a big easy vibe

GREAT FOR GOLFERS:

Besides being lauded for its stellar service, the upscale club’s 18-hole par 72 championship golf course weaves through a 10 million-year-old rainforest towards the emerald green Andaman Sea. Designed by South African professional golfer Ernie Els and his team from Els Design, the course reflects Els’ personal taste and inspiration gathered by the natural surroundings of Teluk Datai.  Shot-gun plays for up to 100 players can be arranged here.

GREAT FOR MEETINGS:

Private functions can be hosted on the event lawn or the meeting room which can accommodate a 10-pax board meeting. There are two F&B outlets, Ernie’s Lounge & Bar and Hornbill Cafe, which can seat up to 80 people, as well as a driving range and a tennis court which can double up for teambuilding activities.

RECENT EVENTS:

The Rotary Club of Langkawi held a fund-raising game in April for 73 golfers and 110 diners at the post-game barbeque dinner.

Local investment holding company, Themed Attractions Resorts & Hotels, hosted 20 clients to a round of golf in June.Played in a friendly competition format, the event also served as an opportunity for all to network.

Danang Golf Club will co-host the Accor Vietnam Masters

 

GREAT FOR GOLFERS:

This Greg Norman-designed course weaves through natural sand banks close to My Khe beach. Considered one of Vietnam’s best, it is a true links course similar to classic golf courses in Scotland, Ireland, England and the Melbourne sand belt in Australia. It is a challenge for top players from the back tees but not intimidating for high handicap golfers when played from the front. The club says the greens are the fastest in Vietnam. The 16thhole, right on the beach and playing towards the Cham Islands in the distance, is regarded as the signature hole for golf in and near Danang.

GREAT FOR MEETINGS:

The club has a restaurant, rooftop terrace, two bars and a café. It also boasts two function rooms. The smaller room can seat 10 people for a seminar while the larger space seats 50-pax theatre-style or up to 180 for a cocktail party and features an outside terrace. An under-road pathway connects the club to Ocean Villas, an all-villa resort with 110 units ranging from one- to five-bedroom villas and a dune villa. Other facilities include a beach club, restaurant, spa and tennis courts.

RECENT EVENTS:

Danang Golf Club has hosted numerous corporate events involving golf and after-golf F&B services for clients including banks, financial services and motor vehicle companies. The club is one two courses that will co-host the Accor Vietnam Masters amateur tournament in September.

 

The stately club house at Mission Hills Haikou

GREAT FOR GOLFERS:

Membership is not required so Mission Hills Haikou is open to all golf lovers who can play in the largest collection of publicly accessible golf courses in the world.

Only 15 minutes from Haikou Meilan International Airport, the 10 diverse and acclaimed tournament courses by Schmidt-Curley Design, each incorporating the native lava rock formations, are suitable for a range of playing abilities.

The courses offer a challenge for golfing enthusiasts while the less experienced can enjoy some of the most beautiful landscapes to play on in the Asia-Pacific region. The island’s temperate tropical climate is another plus.

GREAT FOR MEETINGS:

Mission Hills Haikou is constructing an energy-efficient and low-emission Town Center, which will feature Mission Hills Lan Kwai Fong Haikou, Mission Hills Huayi Brothers Feng Xiaogang Movie-themed Town, a duty-free shop, and luxury hotels bearing brands like The Ritz-Carlton, Renaissance and Hard Rock brands.

The destination itself is a draw for corporate event. Hainan is known as Asia’s sport and lifestyle capital. Apart from world-class golf courses, there are family-friendly facilities for leisure, sports, recreation, entertainment, dining, accommodation, conference, and shopping, as well as the world’s largest mineral springs and spa facilities.

RECENT EVENTS:

BMW, Volvo, Audi and Bank of China have hosted golf tournaments at Mission Hills Haikou. Recent tournaments included an industry association celebration for 230 people, a friendly golf tournament for 100 senior management MBA students, and an invitational tournament for more than 80 car owners organised by an famous international motor car company.

 

 

Bintan Lagoon Golf Club is supported by a convention centre

GREAT FOR GOLFERS:

As the only resort in Bintan that offers two 18-hole championship courses, designed by golf legends Jack Nicklaus and Ian Baker-Finch. One of the courses is set against a stunning backdrop of the South China Sea while the other is marked by natural topography with an undulating landscape for seasoned golfers.

GREAT FOR MEETINGS:

This 470-room resort charms with its manicured gardens and a private beach that stretches nearly 1.5km. Besides its suite of meetings rooms within the resort and even more in its new three-storey convention centre, the resort features a variety of outdoor locations that corporates can utilise for teambuilding activities or dinners. It is possible to even host delegates under the stars for a dinner right at the water’s edge.

RECENT EVENTS:

Undisclosed

 

GREAT FOR GOLFERS:

Nestled amid a verdant landscape and adjacent to picturesque Yang Zonghai Lake, Spring City is Kunming’s eco-golf sanctuary, less than an hour’s drive from the Kunming Airport, and 40 minutes’ drive from Kunming city.Located 1,770m above sea level and surrounded by natural hot springs, Spring City is a world-class integrated holiday resort with more than 400 luxury rooms and award-winning 18-hole championship golf courses including the Mountain Course designed by Jack Nicklaus and the Lake Course by Robert Trent Jones Jr.The courses offer golfers of every level games filled with challenges and enjoyment. The magnificent 18-hole Lake Course is set on the banks of the Yang Zonghai Lake and is world renowned for its narrow fairways, crisscrossing trenches, strong winds, terraced greens and breathtaking lake views.

GREAT FOR MEETINGS:

The Clubhouse at Spring City has myriad facilities including an expansive lobby, a lobby bar, VIP dining rooms, spa, tennis courts, a boardroom, a multipurpose function hall, an outdoor terrace as well as a recreation centre with a karaoke room, mahjong room and gym.

Spring City features a variety of dining experiences offering some of the finest culinary selections from around the world. Guests can look forward to discovering the savoury tastes of local Chinese cuisine, or indulge in a variety of eastern and western fares at its restaurant.

RECENT EVENTS:

Spring City’s Mountain Course is designed by Jack Nicklaus

An exclusive customer golf event by a telecommunications company in June. Some 50 people were in attendance and they stayed three nights at the resort. The event included three rounds of golf, a welcome dinner and a prize presentation dinner.

The Grand Mansion crafts cultural experiences for guests

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Starwood’s The Grand Mansion, A Luxury Collection Hotel in Nanjing, China has introduced four new cultural programmes for its guests.

The two programmes to watch for are Tracing the Ming Guo Architecture and Experience of Oriental Metropolitan.

Guests will get to indulge in a Ming Guo-style lunch for two along with transportation within Nanjing to up to four Ming Guo architectural sites with the first package. The latter package will invite guests to enjoy an Oriental Metropolitan cuisine for two with complimentary access to the museum, which is located close to the hotel.

Both packages include one-night accommodation, daily breakfast for two, complimentary Internet and Wi-Fi, and complimentary soft drinks from the mini bar. Following each stay, guests will also receive a copy of Under The Phoenix Tree, a book on Nanjing Republican-era architecture, or Nanjing – Live Misty in the Six Dynasties.

Alvaro Rautenberg, general manager of The Grand Mansion, said: “The opening of The Grand Mansion has piqued the interests of discerning travellers who are looking for authentic excursions in China.”

Prices vary for each programme.

Radisson Blu’s new meetings push promises enhanced experiences

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Creative stimulation is the focus of Radisson Blu’s new Experience Meetings programme, which was rolled out in August across the brand’s properties in Asia-Pacific, following its implementation in other regions last year.

Designed to improve the effectiveness of meetings, the programme emphasises innovations in F&B, changes to the spatial environment as well as advancements in meeting technology.

“We want to offer something different and edgy with our Experience Meetings programme, to give meeting planners a bigger bang for their buck,” said Sandy Russell, vice president, commercial operations, Carlson Rezidor Hotel Group, Asia-Pacific.

Experience Meetings features Brain Box, a breakout room concept which creates a stimulating atmosphere through the use of bright colours and flexible furniture to boost creativity, encourage active participation and enhance delegate interaction.

Flexibility will be a key tenet of Brain Box, according to Russell, allowing different room set-ups. For example, swings hanging from the ceiling could pave for conflict resolution while participants are encouraged to write and draw during meetings to foster discussion. Meeting sizes should not exceed 50 pax in order to harness the creative room concept effectively, she added.

Another key feature of Experience Meetings is Brain Food, a culinary concept developed in consultation with nutrition experts and chefs to emphasise the use of fresh, locally-sourced ingredients while maintaining great taste, low fat content and lessened sugar. The result is food that helps delegates experience optimal concentration and minimal fatigue during meetings.

Experience Meetings offers free Internet access as well and automatically purchases carbon credits to offset the estimated carbon footprint of every event. – Xinyi Liang-Pholsena

Shangri-La Hotels adds Tangshan to China portfolio

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Shangri-La Hotels and Resorts has unveiled its newest property in Tangshan, China.

Located in Phoenix New Town, a two-hour drive from Beijing, the 301-room Shangri-La Hotel, Tangshan adjoins a shopping mall and a landscaped park within the Tangshan Kerry Property complex.

Guestrooms and suites, ranging from 45m2 to 135m2, are furnished with Chinese paintings and local ceramic ware. Within the hotel are an additional 34 apartments styled as studios and one- or two-bedroom apartments.

The hotel has nine function spaces including a pillarless 1,800m2 ballroom, all equipped with the latest audio-visual equipment.

F&B options include Tang Huang Ge, which serves traditional Jing Dong and Cantonese cuisines; Café Shang, which features international and local fare; and the Lobby Lounge offers an assortment of homemade pastries and cakes.

Hotel amenities, which are available to both hotel and apartment guests, include a health club consisting of a 24-hour gym, yoga and aerobics studio, as well as an indoor heated swimming pool, kid’s pool, Jacuzzi, sauna and steam rooms.

Kuala Lumpur Convention Centre makes sound investment

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Kuala Lumpur Convention Centre has invested RM1.8 million (US$430,221) in 190 new digital speakers and digital audio processors to raise the quality of event experiences at the Malaysian city’s main business event centre.

Norbiha Ismail, the centre’s AV manager, said in a press release: “The investment reflects our commitment to continuously upgrade as a means to enrich the client experience and to stay ahead of the curve in today’s increasingly technology-driven world. The digital speakers will facilitate clearer projection of voice and sound due to better audio distribution while the digital audio processors will result in increased audio performance.

“The digital audio processors are specialised microprocessors that have been optimised for the fast operational needs of digital signal processing. With this, our clients are assured (that) their audio requests will be smooth and accurate. In addition, digitalising will improve our monitoring and control mechanism, and in turn, help increase productivity levels.”

The 190 new digital speakers and digital audio processors are located in the Plenary Theatre, Plenary Hall, conference halls 1, 2 and 3, banquet hall and ballrooms 1 and 2. All audio processors in the exhibition halls have also transitioned to digital with the existing speakers maintained in analog format.

Russell Durnell

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SilverNeedle Hospitality has appointed Russell Durnell as general manager of NEXT Hotel Brisbane. Durnell has extensive expertise in the pre-opening, opening and managing of award-winning hotels and resorts, as well as 20 years of experience in operations, brand and marketing, industry engagement, sales and corporate relations. He joins from Palazzo Versace on the Gold Coast.

Racing against the clock

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Organising an overseas incentive in six weeks isn’t as daunting when there is good ground support to ensure things run smoothly. By S Puvaneswary

Event brief

This April, the Asia-Pacific branch of global organisation Honeywell Building Solutions (HBS) organised the 2015 Circle of Excellence, an overseas incentive trip to Langkawi for its overachieving employees, who were picked from over 10 countries.

Asian Overland Services Tours & Travel (AOS) successfully bid to be the ground handler in Langkawi and helped with the meet and greet at the airport, as well as organised sightseeing tours and dinner functions.

Challenges

The first challenge was the short lead time to organise the event. Pia Harries, executive assistant at HBS, was the sole person organising and had only six weeks to put things together.

She said: “Short lead times have become typical for Honeywell, partly due to internal processes. I have organised numerous events outside of Australia in the past, so I knew the importance of roping in Malaysia Convention & Exhibition Bureau (MyCEB) as well as getting a reliable ground handler.”

Harries’ plans for the delegates to travel on the former Malaysia Airlines (MAS) had to be scrapped after two MAS tragedies, as half the delegates felt more comfortable flying on SilkAir.

She said: “This was a bit of a blow to the event timeline and budget as it meant an additional two nights hotel stay and meals in Langkawi because SilkAir only flies from Langkawi to Singapore

on Wednesday, Friday and Sunday. This change meant for the first time in over five years of running events, I had to request a budget increase. Fortunately, my senior managers understood the circumstances and were fully supportive of the change to SilkAir.”

For the pre-dinner entertainment on the third day, Harries wanted to create a ‘wow’ experience. The previous year’s incentive event in Thailand had been a real spectacle and she needed to match or exceed that. For the fire and water-themed performance by the infinity pool at Westin Langkawi Resort & Spa, she had to source for 2m-high transparent balls and look for talents who could perform inside these balls that would be floating on water. This was the first time that Wong Kee Yen, AOS’s project manager, was putting this act together and her challenge was to ensure that it went well.

Solutions

Despite the late hotel bookings, Harries described the rates she received as “very good”, attributing it to the slowing MICE market.

She added: “With my budget blown on extra room nights, MyCEB’s provision of room drop gifts, Malay dancers, Batik painting and partial sponsorship of the dinner was a great help. I could relax knowing that the entertainment on welcome night was going to be good.”

Wong said the balls had to be brought from the capital city while three synchronised swimmers, together with a coach, were brought in from Penang a day earlier to rehearse performing inside a ball. The balls were pumped with oxygen to sustain the performers within.

Key takeaways

Looking back, Harries said: “MyCEB was efficient and easy to deal with. Their reminders and timelines were of great help.”

On advice to readers, she said: “If you have any control over timelines, try and have more than six weeks to organise!”

Recalling the performances at the gala dinner, Wong said: “We never used the entertainers before. So we took extra care to check their background and references before engaging them. It was also important to have a rehearsal prior to this event.”

What a smooth operator

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Hiring a professional conference organiser to deal with an event’s nitty-gritty is one way to ensure an effortless experience from start to finish. By Prudence Lui

Event brief

In 2010, Taiwan won the bid to host NI 2014 at the Nursing Informatics Special Interest Group’s General Assembly Meeting held at Medinfo2010 in South Africa.Staging the first-ever 12th International Congress on Nursing Informatics (NI 2014) required much preparation from the 60-member organising team. Initially a triennial occurrence, it was converted into a biennial event in 2012.

The NI 2014 programme comprised a pre-conference, conference and post-conference. A three-day think-tank forum targeted at the future development of mobile health was also included.

Challenges

The 60-member organising committee was made up of volunteers from hospitals, universities and organisations. They were nurses and were too busy to concentrate on this level of organisation.

Also, conference rooms needed to be changed merely a few months before the event to accommodate the number of people registered, which in turn, affected the budget.

But according to NI 2014’s organising committee chairman, Chang Po-lun, it was a well-planned event and there was no major challenge. The only glitch was the unexpected heavy rain which happened when the international VIPs were invited to ride the metro from the conference site to the gala dinner at Huashan Creative Park.

Chang pointed out the one regret the team had: “It (was) the heavy rain! We deployed some volunteers to guide the VIPs to the dinner venue once they stepped out of the metro station. However, (the) heavy rain made everything very difficult (and) everybody got very, very wet!”

Solutions

After asking for recommendations from the Taiwan Nursing Association which had experience in organising international conferences, the committee decided to hire Elite Professional Conference Organiser (Elite PCO) to help meet conference goals and share the workload. This way, committee members could also focus on their own work.

Since the committee didn’t know how to obtain the necessary budget, Elite PCO connected the committee with some sponsors. Around 30 per cent of the budget was sourced by Elite PCO and most of it came from the Taiwan government.

Key takeaways

It’s vital to engage a professional conference organiser as their expertise ensured a smooth running of the event from preparation to implementation.

CVBs must safeguard interest of event owners: Grimmer

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CVBs need to start seeing themselves as customer representatives instead of being “official mouthpieces” lest they start losing their credibility, said Gary Grimmer, CEO of convention industry consultancy GainingEdge.

Speaking to TTGmice e-Weekly on the sidelines of the ASEAN MICE Forum on Monday, Grimmer who is the former chairman of the board of the International Association of Convention & Visitors Bureau and former chairman of the Business Events Council of Australia, said: “I think a key (credibility) issue is that most CVBs are structured to be a representative (of their destination and suppliers). When CVBs represent the suppliers, they will always be protecting the supplier’s reputation regardless of the quality of service delivery.”

Providing an example of how CVBs can embrace the role of a customer representative, Grimmer said: “If I were representing a bureau, I would encourage people to visit my website and critique the supplier’s service level. It is only then will CVBs be seen as being more transparent and credible.”

He added: “Suppliers are going to get angry when they receive bad reviews but that is the only way to force them to improve their services, or risk going out of business.”

Hugo Slimbrouck, director of strategic partnerships with Ovation Global DMC, also lamented that CVBs were “not working sufficiently together” with the DMC community which he said were the real experts on the ground.

Sharing this opinion during the opening panel session of the ASEAN MICE Forum, Slimbrouck said: “Very often CVBs would have the whole event plan drawn up on their own, then approach the DMC for sponsorship or to be part of the programme.

“But I do not wait for the CVBs (to come to me); I do the opposite. I would organise the event and then go to the CVB and tell them to do something with what I have.”

Nevertheless, Grimmer underlined the importance of CVBs, saying that “they are vital as they are our hope to developing government support”.

Citing Singapore as an example of a country with a strong CVB, he added: “I like Singapore because it is an example of a modern nation with barely any natural resources. Singapore more than anybody else understands how vitally important it is to have conventions and exhibitions (contributing to its) economy.

“Singapore in general has a reputation for great service and (the Singapore Tourism Board) can continue to encourage radical transparency and move towards engaging communication with consumers beyond providing services to meeting planners.”

Additional reporting by Mimi Hudoyo

Malaysia stands to lose Indian events with MAS’ service cuts

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MALAYSIA Airlines’ decision to halve frequencies of air services between Kuala Lumpur and Delhi to daily flights since September 1 had resulted in a loss of MICE business to Malaysia, said agents interviewed.

Suneet Goenka, group managing director of Red Apple Travel in Kuala Lumpur, declared the reduced frequencies “a disaster”.

He elaborated: “It is going to be very difficult to get MICE business from northern India where companies place great value on connectivity and pricing. Many Indian companies book last minute – three to four weeks in advance – and a hybrid carrier like Malindo Air will not give airfares in advance for large groups.”

Goenka revealed that some Indian companies had already removed Malaysia from their list of preferred destinations.

He also warned that reduced capacity on scheduled airlines would lead to higher airfares on the India-Malaysia sector.

Also impacted by Malaysia Airlines’ service reduction is Hidden Asia Travel & Tours in Kuala Lumpur. Its managing director, Nanda Kumar, said: “Many corporate companies in India want their staff to arrive on the same day. Due to this requirement which cannot be fulfilled through reduced frequency, we have lost a number of potential MICE businesses to other destinations.”

However, an agent from Delhi, Rajendra Dhumma, director of Classic Travels & Tours, has downplayed the effect, saying that the weakened ringgit is enough to keep Indian clients interested in Malaysia.

He said that “Malaysia (is) an even more attractive destination” due to the currency exchange in India’s favour.

“(Moreover) many companies in India have also cut spending and will opt to send employees on (cheaper) airlines like Malindo Air,” he added.

Amit Singla, managing director of Scotch & Water Innovations, Bangalore, disagreed. “Organisers who can pay for scheduled carriers will want a direct connection for their groups. The distance from Delhi to Kuala Lumpur is too short for one stop. The suspension of the morning departures from Delhi to Kuala Lumpur will also affect onward connections from Kuala Lumpur for business travellers from India.”

Dilip Masrani, managing director of Favourite Tours & Forex Gujarat, remarked: “Malaysia will lose out to other destinations once Twentieth Century Fox World Malaysia opens in 2016. This will be a very big attraction for the Indian market and will appeal to Indian business event delegates who often travel with their spouses.

“If organisers fail to secure enough seats to Malaysia for their groups, they will simply choose another destination that can offer better connectivity and airfares.”

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