Asia/Singapore Saturday, 4th April 2026
Page 954

Air Canada’s direct New Delhi service to aid incentive traffic

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INDIA-BOUND incentive movement from Canada is expected to get boost from Air Canada’s new direct service to New Delhi from November 2.

The four weekly service from Toronto will be served by Boeing 787-9 series aircraft, offering three cabin options and the airline’s next generation lie-flat seat in international business class.

Flights are timed for convenient connections both within Air Canada’s North American network and in India on its Star Alliance partner Air India to cities like Mumbai, Chennai and Hyderabad.

Jennifer Glynn, managing partner of Canada based Meeting Encore, welcome the new link. She said: “At present the traffic from Canada to India is mainly corporate with little incentive travel. One of the prime reasons that has turned incentive groups away from India is the long flight. This new direct connection will reduce travelling time to about 14 hours, and we can promote India for incentive travel.”

Amaresh Tiwari, managing director, Seasons & Vacations Travels, added: “As of now not much Canadian incentive travel is happening in India, although we have been attracting conference delegates in fields like agriculture. With Air Canada’s direct flights we expect that the incentive market to flourish.”

SITE adds Jordon chapter, looks to grow representation in Asia

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THE 30th SITE chapter will soon open in Jordon as part of the association’s efforts to boost global membership.

Rajeev Kohli, SITE’s president-elect, told TTGmice e-Weekly that membership in Jordon is now 30-head strong, and a president will be elected once the chapter is formed in the next few weeks.

“Jordon has been receiving incentive groups from across the world. The SITE chapter in Jordon will help us to attract even more business,” commented Ghada I Najjar, managing director of Jordon based Karma House Travel.

After the UAE, the Jordon chapter will be SITE’s second presence in the Middle East.

Kohli noted that the profile of SITE members is evolving. “We used to see half of the membership from the Americas and the rest from other parts of the world. But this is changing and SITE sees a great opportunity in reaching out to different parts of the world.”

He expressed interest in doubling SITE’s Asian membership by the end of 2016 through the establishment of chapters in markets like Singapore, Hong Kong and Thailand.

“We have only 120 members in Asia, 80 per cent of which are in China and India,” he remarked.

Indian incentive players look beyond Europe for business

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THE softening European economies and resulting dip in incentive business from the region are forcing Indian incentive houses to turn their attention to other source markets.

Incentive specialists who spoke to TTGmice e-Weekly at last week’s SITE Global Conference 2015 revealed that average spend had also declined.

“Europe has been a major source of incentives to India for the last few years but the number of such events has gone down and the average group spend has fallen 10 to 20 per cent. So that’s why we are trying now to open new markets like the US (and Australia),” said Anup Nair, managing director of Incentive Destinations.

Several Indian DMC opined that it is important for new markets to be sought especially since the inbound incentive market for the country is relatively small, with about 40 to 50 groups annually.

“Inbound incentive volume isn’t high and the market has not grown the way we wanted,” said Amaresh Tiwari, managing director of Seasons & Vacations, adding that Latin American markets are now on his radar.

Indian incentive specialists are hopeful that New Delhi’s hosting of the SITE Global Conference 2015 will help draw global attention to India and kick-start business growth.

“The conference is going to be a big advantage for India. The US economy is improving (and US) participation at the event made up about half of the total attendance. We are looking at this conference to open up more avenues for the incentive business into India,” commented Nair.

Kadambini Mittal, regional director, global sales, India & Subcontinent of Marriott Hotels India, agrees. “Domestic market has been a major source of incentive business for us, but we expect the conference to increase our international business,” she said.

Tiwari expects India to benefit from a 20 per cent growth in inbound incentives next year as a result of global exposure through the conference.

Angsana Xi’an Lintong demonstrates MICE capability through public events

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THE year-old Angsana Xi’an Lintong hotel has conducted several public events, from symphony concerts to festival celebrations, to raise its profile and showcase its event capability to MICE planners.

Since its opening in October 2014, the 400-key luxury hotel in the Lintong district of Xi’an has hosted a poolside Valentine’s Day party, a Mid-Autumn celebration that saw 80 hotel guests releasing sky lanterns in the courtyard, and a symphony orchestra concert for 300 hotel guests – also in the courtyard – in celebration of China’s National Day.

The events were marketed as a room and/or dinner package.

Angsana Xi’an Lintong’s general manager, Jerry Mong, told TTGmice that the events were an effective way of demonstrating the hotel’s MICE ability.

“Our hotel sits on a large piece of land and has many beautiful open spaces, such as the courtyard. Our internal events utilise these spaces and they show the variety of activities that can be done here,” said Mong, adding that the events were captured on film which are used as part of the hotel’s marketing activities.

Besides a ballroom for up to 800 guests and seven meeting rooms with spacious foyers, Angsana Xi’an Lintong also offers several outdoor venues such as landscaped gardens, indoor and outdoor pool decks, and a courtyard that can accommodate up to 1,000 pax for welcome receptions, gala dinners and teambuilding games.

The hotel, whose architecture and layout are a modern interpretation of a Tang Dynasty court, was also the venue of the 2015 Banyan Tree General Manager Operation Review, an event in July that was attended by 200 general managers and directors of sales and marketing from the company’s properties worldwide. The delegation was welcomed by a royal procession that recalled the grandeur of the Tang Dynasty’s heyday, executed by 200 actors dressed in ancient garb and armed with elaborate props.

“We planned that opening ceremony on our own, and it is proof that the hotel can facilitate strong welcome receptions for our clients,” Mong remarked.

To celebrate the hotel’s first anniversary, a Halloween party has been planned for 300 hotel guests, trade partners and the media on October 31. It will be held at the soon-to-open Angsana Hot Spring Xi’an Lintong which sits next to the hotel. The two-storey complex features an indoor pool, 25 outdoor hot springs and private cabanas, among other facilities.

AIME welcomes Ian Wainwright as new event director

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GLOBAL events marketing specialist, Ian Wainwright, has been appointed event director for the Asia-Pacific Incentives and Meetings Expo (AIME).

Armed with over 13 years of experience, Wainwright possesses a vast understanding of the industry and is capable of offering rich perspectives to AIME. He will lead the AIME team in preparing for the trade show from February 23 to 24, 2016 at the Melbourne Convention & Exhibition Centre.

“With strong relationships with numerous industry stakeholders, including convention bureaux and tourism, government and private bodies, Ian is well positioned to drive Asia-Pacific’s leading business events trade show,” said Sally Coventry, ibtm events portfolio director, Reed Travel Exhibitions.

Freeman completes acquisition of Staging Connections Group

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BRAND experience specialist Freeman has acquired global event services company Staging Connections Group Limited (SCGL), giving it an immediate presence across Asia-Pacific through the latter’s network of 15 offices.

SCGL is now part of Freeman’s audiovisual division and will retain its brand.

“As our clients are expanding globally, they want the same level of Freeman quality, service, technology and support in markets around the world. This acquisition provides us with an immediate presence in ANZPAC and connects us with an organisation and team that shares our values and our design-driven, customer-centric approach to business,” said Joe Popolo, CEO of Freeman, in a press release.

“There are tremendous growth opportunities by combining these two great companies. (SCGL) has strong relationships with the leading brands in ANZPAC and a reputation for superior production design. Together, we will continue to deliver an unparalleled suite of services to our clients around the world,” continued Popolo.

SCGL, which has offices in Australia, New Zealand, China, Singapore and Fiji, is aligned with Freeman’s value system and culture, and brings a customer-centric approach focused on innovation, partnerships, employee development and customer success, noted the press release.

Tony Chamberlain, SCGL managing director, commented:  “There are a lot of synergies between the (SCGL) culture and that of Freeman, particularly our customer-centric approach to event delivery. We’re confident that we will fit together seamlessly.”

New teambuilding facility to open in Adelaide this November

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AUSTRALIA’S first aerial playground, MegaAdventure Aerial Park, has its eyes firmly set on the local and international MICE market ahead of opening in November.

Located in Adelaide, MegaAdventure is the second park under the MegaAdventure Group umbrella, which also owns and operates MegaZip Adventure Park on Sentosa Island in Singapore and a mobile adventure attractions business in South-east Asia.

MegaAdventure’s main attraction will be the SkyMate – a purpose-built, 26-metre-high structure crafted by the company’s subsidiary, Touch Cloud Global, which specialises in adventure constructions. The SkyMate will launch with 50 ‘crossings’ comprising of scramble nets, rope bridges, beams, swings, log steps, aerial surfboards and even Adelaide wine barrel steps.

“No one can bring a team together like MegaAdventure,” according to CEO and founder Alex Blyth, who is also a former instructor of the British Army who used aerial assault courses to train recruits.

“We provide a range of teambuilding and bonding activities that enable organisations to come together for the benefit of the individual, their workplace and the group.”

MegaAdventure have employed former Australian netballer, Jane Altschwager, to attract corporate groups from the local market.

“She has a great understanding of how businesses can achieve new heights with a strong and dynamic team,” said Blyth, “She is spending a lot of time talking to different companies about the way MegaAdventure can help build their company through teamwork.”

MegaAdventure is now taking bookings for corporate groups.

ICESAP rolls out educational and accreditation initiatives

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THE Incentive, Conference & Event Society Asia-Pacific (ICESAP) has formed a joint-venture partnership with Angliss International Singapore, part of William Angliss Australia, to offer professional development courses.

ICESAP president Nigel Gaunt said the programmes will start in December with a six-part online introductory course and followed by intermediate courses in 2016.

Gaunt added: “The majority of content will be delivered online and in late-2017 ICESAP will offer a degree course in IC&E management.

“ICESAP is further committed to growing the IC&E sector by implementing a universal accreditation scheme for the intermediary agency businesses operating in the sector across Asia-Pacific.”

Established in January 2014 and headquartered in Hong Kong, ICESAP is still the only association in the region to represent the IC&E segments.

Gaunt said: “Being by nature a cross-border industry there needs to be a consistent approach in key areas, such as industry standards, education and accreditation.”

Gaunt also said there were many customer examples where all incentive, conference and event components, and not just one, were required to meet different business needs.

He gave the example of Tupperware where several thousands of top achievers were rewarded with an incentive to Macau, and where a conference and an exhibition were also organised.

In 2014, the estimated IC&E sector in Asia-Pacific was valued at over US$120 billion, Gaunt said, adding: “Eighty per cent of this spend came from within Asia-Pacific. Despite the scale of the industry there has been no peak body until the formation of ICESAP.

To professionalise and “up-skill” practitioners in the industry, ICESAP will form an accreditation scheme early 2016. Applicants must abide by a code of conduct, demonstrate financial security and participate in a guarantee fund to “de-risk” customers and suppliers.

Although accreditation cannot be mandated, Gaunt said the scheme will be made attractive and be a “game changer” for the industry.

Compliance, employee experience take centrestage in driving corporate travel savings: ACTE study

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A JOINT study by ACTE and American Express Global Business Travel has found a majority of travel managers intending to tackle traveller behaviour to achieve savings.

The Evolution of Travel Policy: A Global View on the Future, which surveyed 350 corporate travel managers around the world, reported that 52 per cent of respondents said savings was the primary driver of their managed travel programme over the last one to two years, followed by duty of care (23 per cent) and traveller service (16 per cent).

However, the balance between savings and service is expected to change as corporate travel managers are looking to traveller behaviour, rather than supplier cost reductions, to drive savings.

Eighty-four per cent of respondents said savings would be achieved through demand management and compliance in the next one to two years. Yet, communications tools to drive compliance were often missing: 44 per cent of respondents have no formal systems for gathering traveller feedback.

While 75 per cent of respondents see improved traveller service as a route to savings, few organisations have measures to justify these improvements to procurement or finance leaders.  Twenty-one per cent of them use traveller productivity metrics, nine per cent use work-life balance metrics and just five per cent use stress reduction metrics.

However, 12 per cent of corporate travel managers plan to introduce stress reduction metrics in the next one to two years.

Commenting on the findings, Caroline Strachan, vice president of global business consulting at American Express Global Business Travel, said: “Demand management is the bedrock of a strong managed programme so it’s significant to see that travel managers are embracing the traveller and traveller service. Clearly, they understand the future’s going to be traveller-centric. What’s less clear, is whether travel managers feel they have the right technology and tools needed to deliver this future.

“Communication is critical for building relationships, engagement and compliance. The research suggests there’s scope for travel managers to upgrade their communications systems and practice.”

Greeley Koch, ACTE executive director, said, “The report’s findings are consistent with ACTE’s Traveller Centricity education pillar, which puts the traveller and the traveller’s needs at the heart of policy.”

Koch pointed out that influencing traveller behavior and supporting the traveller in the field is far more conducive to meeting the primary objective – raising corporate revenue – than savings alone. “While savings remain a key driver, profitability is the objective of business travel.”

A copy of the study is available at www.amexglobalbusinesstravel.com/acte.

Prizes to be won from KTO for MICE feedbacks

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KOREA Tourism Organisation (KTO) is offering international meeting professionals a chance to win a trip to South Korea and other prizes through participation in the Mega Survey Of Korea’s Top Attractions online event.

The survey, which invites participants to choose preferred South Korean travel destinations and activities, as well as rank Asia’s premier MICE countries, is designed to give the KTO valuable insights into global perceptions of the country’s attractiveness as an events destination.

To participate, entrants need to visit the official event page and fill out a short survey and select in order of preference, two South Korean cities and the activities they would like to enjoy there.

A total of eleven South Korean cities are available to choose from, while examples of activities include sightseeing, cultural experiences and tours of popular local attractions.

Entrants are also asked to rank in order of preference their favourite Asian countries for business events and choose from among the prices offered.

The prizes include one round trip ticket to korea and a five-star hotel voucher in Incheon (three days & two nights)(one winner), two five-star hotel vouchers in Seoul (twin, three days & two nights)(two winners), and US$20 Amazon.com gift cards (50 winners).

The event runs until December 4, 2015 and a total of 53 winners will be announced on December 11. 2015 at the official Korea MICE Bureau homepage.

Winners will be determined by random draws and only one entry per person will be accepted.

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