The Perth Convention Bureau has produced a Perth Product video to showcase the new infrastructure developments in the destination, following years of rapid expansion in the city.
Featured on the video are the highly anticipated projects, Elizabeth Quay and Perth City Link. The Elizabeth Quay development will open its public spaces at the end of 2015. A development closely watched by MICE players, Elizabeth Quay also houses the upcoming Ritz Carlton (2018) and the nearby DoubleTree by Hilton Perth Waterfront (2017), and sits minutes away from the Perth Convention and Exhibition Centre.
In addition, Crown Perth has transformed into a fully-integrated resort with two hotels while work is progressing on the six-star, 500-room Crown Towers, due to open early 2017.
Hotel solutions provider HRS has launched a mobile app for its corporate clients, allowing users to search for hotels based on pre-set locations, and access information such as maps, negotiated rates and room availability.
New features will also soon be added to the HRS Corporate App, such as a payment function with company-specific options, including pre-defined payment and billing methods. Hotel bookings can also be entered into the mobile device calendar.
Todd Arthur, managing director, HRS Singapore, said: “Mobile channels are a great help, especially on business trips, because last-minute changes to the schedule often call for new travel planning to take place. With the HRS Corporate App featuring pre-stored information and specific corporate rates of importance for the business traveller, we make mobile bookings a lot easier for our customers.”
The app is available for iOS and Android smartphone devices. – Paige Lee Pei Qi
Luxury serviced residence provider klapsons has opened in Bangkok with a stronger pitch for the long-term travel market.
Klapsons The River Residences Bangkok contains 77 spacious rooms and suites, spread between one and three-bedroom units, on the 23rd to 31st floors of The River Condominium along the Chao Phraya River.
Amenities include a riverfront infinity pool, two outdoor lap pools, two multi-purpose outdoor courts and a sky garden.
The property is targeting expats relocating to Bangkok and expatriated Thais returning home. Key markets are MNCs and financial institutions, said managing director, Alex Loh.
The sales team is also approaching various embassies and governments. – Michael Mackey
Quezon City in the Philippines welcomed the Novotel Manila Araneta Centre last month.
The 24-storey hotel, located 15km away from Ninoy Aquino International Airport and sited within the Araneta Centre lifestyle complex, features 401 rooms and suites, the largest number in a single property in Quezon City.
The hotel boasts six meeting rooms, a boardroom and a state-of-the-art pillarless grand ballroom, which can accommodate up to 1,200 guests. A 2,500m2 landscaped outdoor garden area is also available for cocktail events, soirees and fashion shows.
Amenities include the In Balance Wellness Centre, which houses a gym, spa and swimming pool; the Gymboree Kids Area, which caters to young guests; and the executive sky-lounge, which offers a 360-degree view of the city.
For dining options, there is the Food Exchange Manila, a 208-seat restaurant serving an array of international cuisine at live cooking stations, and the Gourmet Bar, which serves signature drinks and freshly-brewed coffee, with a focus on using organic produce grown and harvested from a farm in San Mateo, Rizal.
Hyatt Regency Kinabalu has launched a stylish multifunctional event venue centred around a show kitchen, called The Residence. It can accommodate up to 160 guests, is furnished with state-of-the-art audio-visual technology, and complements the renovated Tanjung Ria Kitchen, The Lounge and The Poolside Bar.
The multipurpose layout of The Residence enables event organisers to use the facility for various purposes, ranging from small parties to VIP dinners. The venue can also be combined with Tanjung Ria Kitchen for larger gatherings of up to 300 people.
Bennett Peter, director of sales and marketing, said the new offering was necessary because “the hotel customer of today needs, demands and expects flexibility and versatility in experiences and service”.
Arifin Darmawan, general manager of the Hyatt Regency Kinabalu, said: “The new facility exudes an aura of elegance and relaxation with its contemporary yet classic décor, complemented by natural daylight window panels. With show kitchens and multiple rooms, the focus is on one-on-one guest engagement and personalising the entire hotel experience.”
The five-star Keio Plaza Hotel Tokyo has unveiled its new event facilities on the 47th floor, following a month-long renovation that cost 300 million yen (US$2.5 million).
The five banquet rooms on the level were updated with new interiors, while Akane room was expanded from 45m2 to 65m2 and Aozora room was fitted with improved lighting systems. Works were also done to the foyer, karaoke room entrance and restrooms on the 47th floor, as well as the banquet rooms on the lower levels which now offers wireless and local area network facilities.
Beside function rooms on the the top floor, the hotel has multipurpose venues on the fourth and fifth floors.
Hotel spokesperson, Sunaho Nakatani, told TTGmice that the renovations were made to improve the hotel’s product for events and maintain the high quality of venues and experiences the hotel is known for.
“Our banquet and event facilities are very popular and our largest venue, the Concord Ballroom, enjoys a high occupancy of 90 per cent throughout the year,” added Junko Saito, deputy director of marketing and PR.
The hotel hosts some 80 academic and international conventions a year and is regarded as either the first or second top hotel venue for events in Japan, with its closest rival being a property in Kansai, according to Saito.
Saito said: “Our hotel is among the best in Shinjuku and Tokyo, and despite our room rates rising every year, we’ve been able to enjoy a healthy average occupancy rate of 89 to 90 per cent. Our rooms aren’t cheap, so we work hard to make sure experiences and service standards are excellent. Our marketing efforts now are aimed at strengthening the hotel’s branding.” – Karen Yue
Keen on improving the way banquet services are offered to event planners, Suntec Singapore Convention & Exhibition Centre is rolling out today an extensive collection of customisable dinner menus that offer clients 168 dishes to choose from.
Twenty-one eight-course Chinese menus across seven series have been created, with the cheapest priced at S$788++ (US$554++) per table. Each series will offer two Halal menu options, while one will cater for vegetarians.
Event planners are able to swap dishes from menus in the same series at no extra cost, while changes made between menus from different series will come with “a little bit more money”, said Suntec Singapore’s CEO, Arun Madhok.
Describing the new banquet programme as a revolutionary one in the MICE business, Madhok said: “Venues in the market today typically offer only two or three set menus with fixed items. We see the opportunity to do things differently and better by giving price-sensitive clients who appreciate good food the chance to provide their delegates with a great dining experience at Suntec Singapore, but without breaking the bank.”
“Industry colleagues have told me that my new banquet programme is suicidal for business; how could the kitchen manage so many dining options for multiple large-scale events, they asked.
“But this is not an issue for us, as our kitchen operations have been computerised and optimised with new processes,” he said.
He elaborated: “Take for instance our new induction ovens which can cook many dishes at once but are safe and use less heat, which also brings down electricity usage as our air cooling system will no longer need to work as hard. We have also reduced the number of suppliers, keeping only the top quality ones and employing a Just In Time delivery system to keep produce fresh and use less storage space.”
To spread demand away from the popular Friday and Saturday evenings, Suntec Singapore is offering a discount of S$50++ per table for banquets hosted on Sundays to Thursdays.
All menus come with free-flow soft drinks and Chinese tea, fresh flower centrepieces, one VIP table service per 50 tables booked, and other perks. Terms apply. – Karen Yue
Creating Singapore’s next F&B institution is Aura, located in an institution itself, the newly-minted National Gallery which was formerly the City Hall and Supreme Court.
While The National Gallery will open November 24, Aura has lifted its curtains on a four-in-one dining destination, giving event planners a new venue to salivate over. It is the only F&B outlet in the commanding building, whose grand, historic architecture, especially when lit at night, will wow clients even before they even so much as step into the place.
We made an impromptu visit for drinks at the Aura Sky Lounge at around 10.30pm recently and, take our word for it, the all-embracing, magical views of the Padang and Marina Bay skyline from the outdoor terrace on this rooftop (Level 6) alone makes this a must for any planner who wants to give his or her group an uplifting vision of what this tiny country, which is celebrating its 50th anniversary this year, has achieved. The outdoor space reminds us of the likes of a crowded SEVVA in Hong Kong – it’s so ‘in’, so exhilarating, so trendy.
The whole Sky Lounge can easily seat 300pax. You can hire the whole space; if not, it holds three potential areas to fit groups or parties of all sizes and all occasions: Raw Bar (11.30-14.30 daily), which offers a free flow buffet of Mediterranean food for only S$18++ (US$13++)per pax; Tea Lounge (14.30-17:00 daily), which offers classic European hi-tea; and Lounge Bar (17:00 to 01:00 daily), which offers after-work drinks and deluxe bar grub.
On Level 5 is Aura Restaurant, a 90-seat Italian restaurant led by Beppi de Vito, who has also just opened ilLido Bali and Osteria Art Singapore. A quick glimpse at Aura Restaurant shows a beautiful venue. Alas, we did not eat there that night and could not vouch for its taste, however from what we know of de Vito’s outlets, expect reasonable prices and homely recipes in a world-class venue.
A press release said every dish in unique only to Aura (and not de Vito’s other restaurants) and guests are encouraged to share dishes in a casual family style so typical of Singapore eating-out. There is also a wine list of over 500 different labels, old world wines and arguably one of the city’s best collection of Italian heavyweights.
Aura Restaurant is opened daily from 12:00-14:30 and from 18:30-22.30. A four-course dinner set menu is priced at S$68++ per person, just to give an idea of pricing.
For reservations, call (65) 6866-1977 or email: book@aura.sg. Aura is also on www.facebook.com/aura.nationalgallery.
Freddie Ravel a motivational speaker at the IBM Analyticys Sales Academy 2015
Event brief The IBM analytics sales, technical sales team, and its business partners were looking to come together for a four-day academy programme that would involve a total of 1,202 delegates from Asia-Pacific, Greater China, the Middle East, Africa and Japan.
Challenges IBM needed a venue that could accommodate the large delegation, yet at the same time provide intimate meeting spaces that were customisable for breakout sessions.
Freddie Ravel a motivational speaker at the IBM Analyticys Sales Academy 2015
Due to the sheer magnitude of people, there was a need to ensure that none of the delegates would be neglected. The event organisers needed a solution to ensure every delegate was well taken care of.
Solutions The 3,896-room Sheraton Macao Hotel’s extensive meeting facilities easily met the requirements as the hotel’s pillarless grand ballroom could accommodate 5,000 guests in theatre-style – more than enough for IBM’s delegation. Moreover, the hotel had six junior ballrooms in addition to 96 breakout rooms.
Nathan Nyvall, one of the event organisers from IBM, said: “The strengths of Sheraton Macao as a venue is that it is big enough to accommodate our group, the meeting space is nicely laid out and compact enough so that it is very easy to find the rooms. The digital signs (placed by the hotel) were also a great help when navigating our way around the property.”
Nyvall added: “It’s not easy to find hotels that are able to accommodate and run a world-class event for such a large number
of people.”
Keeping in mind IBM’s concern about meeting the expectations of the delegates promptly, Sherwin Lucas, assistant director of event services, Sheraton Macao Hotel, Cotai Central, said they helped to customise a StarGroups booking system for this event. This ensured “seamless and open lines of communication” with the organisers, meeting planners, delegates and various internal teams.
Lucas said: “This system allowed delegates to manage their room bookings, have access to event details and look up destination specific information about Macau through this one-stop web platform.
“It also enabled individual delegates to self-manage their preferences during their stay with us, their schedules and room arrangements as well as (submit) specific requests,” he explained.
Key takeaways Emphasising the importance of relationships, Lucas said: “It pays to build synergistic relationships and trust with meeting planners and event managers early in the game so that during the event, everyone is on the same page.
“We must also keep communication lines open among meeting planners, delegates and the hotel throughout the event to ensure quick response time to issues and unexpected requests. (That way), everyone is kept in the loop at all times,” he added.
Event brief The 128th International Olympic Committee (IOC) Session saw over 700 delegates gathering at Kuala Lumpur Convention Centre to discuss and decide on key policy issues under its authority. Decisions made during this conference included the election of the host cities for the 2022 Olympic Winter Games and 2020 Youth Olympic Winter Games.
Challenges Kuala Lumpur Convention Centre learnt from its failure in 2009 when they first tried to secure the bid for the 125th IOC Session. This time, it used the experience to further enhance the bid submission in 2012 by working closely with Team Malaysia partners (Tourism Malaysia, Malaysia Convention & Exhibition Bureau, Malaysia Airlines, Malaysia Airports Holdings and Kuala Lumpur City Council) to offer a very attractive conference package.
Alan Pryor, general manager of the venue, said: “It was also essential for the proceedings to be streamed and broadcasted live to the Olympic House in Switzerland. However, during initial test runs, the connection to Switzerland had delays, intermittent pauses and line cuts.
“We (also) anticipated there would be organisational and coordination challenges and we knew preparations had to start early in order to ensure this event ran smoothly.”
Solutions To cope with the organisational and coordination challenges, Kuala Lumpur Convention Centre began preparations in late 2012.
There were numerous teleconferences and meetings with the Olympic Council of Malaysia and the International Olympic Committee. Internally, countless interdepartmental meetings were held to go over details. Many detailed briefings and site visits took place in advance, as well as brainstorming sessions to anticipate and plan for last minute requests and changes.
To cope with technological challenges, the centre’s IT team sourced for an additional Internet Service Provider to handle the increased bandwidth demand to ensure a stable and seamless connection from Kuala Lumpur to Switzerland. This ultimately enabled the organiser to record, encode and transmit the proceedings in real time without interruption.
During the conference, the operations and security teams worked in tandem to ensure that VIP guests, including several heads of state, government heads and royalty, were appropriately hosted and attended to.
Key takeaways Early preparations are crucial to minimise challenges and avoid setbacks during the conference. Also important is an enthusiastic and energetic team that has the patience to do relentless follow-ups, revealed Pryor.
He added: “We discovered that we needed to ensure that all equipment, cables and supporting technical infrastructure provided by third-party vendors were prepared in advance and tested before being set-up. This will help lessen the chances of event-day problems and avoid issues like sourcing additional bandwidth at the last minute.”
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