Asia/Singapore Thursday, 25th December 2025
Page 991

2013 International Dragon Award Annual Conference

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Kuala Lumpur Convention Centre overcomes myriad challenges to successfully host China’s largest insurance and financial meeting. By S Puvaneswary

It was during the ICCA Asia Pacific Business Leads Exchange Workshop in March 2011 when the wheels were set in motion to bid for the 2013 edition of the International Dragon Award (IDA) Annual Conference – an event said to be the largest annual meeting of China’s insurance and financial services industry.

Kuala Lumpur Convention Centre and the Malaysia Convention & Exhibition Bureau (MyCEB) submitted a full bid proposal a week later and conducted an official site visit in mid-June.

In order to understand the requirements of the event, representatives from the Centre and MyCEB attended IDA 2011.

Recalling the early stages of the bid, Richard Wu, 2013 IDA Annual Meeting chairman, said: “Zulkefli Sharif, the CEO of MyCEB, (said) we would get government support if we held the event in Malaysia. He promised assistance in inviting government officials.”

Indeed, MyCEB helped arrange for local VIPs to attend the opening ceremony, namely Malaysia prime minister, Najib Abdul Razak; minister of tourism and culture, Mohamed Nazri Abdul Aziz; and Kuala Lumpur mayor, Ahmad Phesal Talib. It also helped in the coordination of the official opening by Najib, presentation of awards to speakers by Mohamed Nazri and a welcome dinner for top CEOs, hosted by Ahmad Phesal.

The Centre’s general manager, Alan Pryor, revealed that the technical requirements for the event were complex and the client had insisted on having all participants altogether in one venue. “This meant multiple revisions to the floor plan to ensure everyone (in the audience) could view the proceedings. For example, to house the opening ceremony, Exhibition Halls 1 and 2 were combined into one massive space with three stages coming together in the centre to form a T-shape,” he explained.

Besides an 11.6m main screen on the main stage, 10 additional hanging screens measuring six to eight metres in width were strategically placed across the 167m-wide hall to ensure clear sight lines for all delegates. Wide rectangular seating blocks were configured at different angles so information projected on the various screens remained visible to all.

Another challenge was to create menus that satisfied the palates of delegates from more than 16 countries.

Pryor said: “The culinary team researched the delegates’ profile to determine where they were from and what they would probably like to eat.”

Based on the results, the team came up with a catering solution that enabled delegates to choose from a variety of food kiosks. Pop-up public catering outlets were also conveniently located in Exhibition Hall 4 to offer more food choices and snacks on the go.

The culinary team also came up with popular breakfast and lunch items and updated the menu daily.

Meticulous attention went into F&B planning to avoid food waste, and consumption patterns were monitored daily to manage food quantities and choices.

To cater to the massive audience, the 2,245m2 Exhibition Hall 4 was also converted for the first time into a catering facility to provide delegates with easy access to F&B. The space featured a unique set-up of food kiosks and a dining area that resembled a local street food bazaar. A free Wi-Fi Zone was also carved out in Exhibition Hall 4.

As Mandarin was the primary language of the client and a large number of delegates, the Centre chose to have all correspondence and documentation with the client in Mandarin, equip the laision team with a staff fluent in the language, provide more Mandarin-speaking ambassadors and catering staff, and have all materials such as signage and menus in both English and Mandarin.

Herbalife Extravaganza Asia Pacific

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Herbalife pulls off one of the largest corporate meetings ever to be held in Singapore with an attendance of more than 22,000 delegates. By Paige Lee Pei Qi

When Herbalife International decided to throw its largest ever Extravaganza in Singapore in May earlier this year, it needed a space that could accommodate 22,000 delegates from more than 10 countries.

The global multi-level marketing company eventually chose the Singapore EXPO Convention and Exhibition Centre.

Explaining the choice, Shobie King, vice president of Herbalife APAC sales, marketing & distributor services, said: “Due to the sheer number of attendees we were expecting this year, Singapore EXPO was a natural choice of venue.

“Not only because of its ability to accommodate the large group, but also the efficient service that the venue has consistently been providing.”

Organised by the Singapore division of Herbalife International, the event’s space requirement included a large coach area to support transportation for the large number of attendees.

According to James Ong, senior manager marketing & communications of SingEx Holdings, which manages the venue in Singapore’s east, the coach area had to be large enough to hold more than 100 buses at one time.

To address this need, Singapore EXPO converted one of its carparks into a pick-up and drop-off point for coaches.

A last minute challenge came when attendee registration for Herbalife Fit Hour surged from an expected 1,000 pax to a whopping 3,000 two days before the event was due to take place. As the event was a new segment at Herbalife Extravaganza Asia Pacific, the organiser wanted to “get it right” and not turn away the excess participants, revealed Ong.

With only a quarter of a hall catered initially for Herbalife Fit Hour, staff at Singapore EXPO had to scramble to expand the space. It posed an operational challenge too, due to the last minute change in drape and stage orientation. Still, the team was able to make the change in time, said Ong.

“Fortunately the exhibition halls were large enough to cope with this crisis,” Ong added.

In addition, the massive Herbalife Extravaganza Asia Pacific was supported by MAX Atria’s 32 Wi-Fi-enabled meeting rooms which allowed for multiple breakout sessions, seminars and meetings. MAX Atria’s spaces also served as dining halls for delegates to have their meals in.

As MAX Atria is physically linked to the Singapore EXPO, delegates were able to move seamlessly from one activity to another.

Herbalife Extravaganza Asia Pacific’s programme also included an exclusive party for all delegates. The venue was fully decorated and participants came in their traditional costumes, a move that reflected the cultural diversity of the global company.

Adding more flavour to the party was an array of attractive food stalls that served up local favourites.

Destination Asia Indonesia welcomes new senior MICE manager

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DESTINATION Asia Indonesia has named Alysia Gilligan senior MICE manager, who will assist in all areas of MICE operation.

The Australian national will be based out of Bali.

Gilligan has spent the last decade in the Middle East conceptualising and coordinating regional and international level projects, conferences, VIP events, incentives, gala dinners and press launches with multinational companies as clients.

Sponsorship woes

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Securing event sponsorship is becoming increasingly tough for event organisers, but industry players say maintaining a strong content and offering customised sponsorship deals can ease the process. By Karen Yue

Time may have placed several years between the global financial crisis of 2008 and today, but the impact of the world’s worst economic downturn since the Great Depression of the 1930s has changed the way companies conduct their business and regard expenditure.

For business event organisers, securing sponsorship has become a challenge as major companies are more selective about what they want – and can afford – to support. And when they do fork out sponsorship dollars, they demand clear reports on their investment.

Nancy Tan, managing director of Ace:Daytons Direct (International), a Singapore-based conference, exhibition and events organiser which has major congresses such as the 7th World Congress of Endoscopic Surgery and the 21st Congress of the Asia-Pacific Academy of Ophthalmology under its belt, told TTGmice: “It has been increasingly tough to secure sponsorships for trade and association events, as money is hard to come by due to the economic climate. Moreover, companies are paying even greater attention to returns on their investments.”

Shirlena Soh, director of operations with the Human Genome Organisation International, recalled how her convention in Geneva this year had a “difficult sponsorship situation” because “companies were cutting back on their expenditure”.

The challenge of securing event sponsorship is exacerbated by the presence of companies that do not quite understand how such marketing investments work.

Tan said: “There are companies that expect immediate ROI, in the form of sales returns, from a sponsorship investment, and that may not be possible at times. Unfortunately, not all companies understand the true value of sponsorship.

“Naturally, we find that multinational companies tend to be more aware of what event sponsorship can deliver, as they have experience in such activities and have the money for it. That said, more small, local firms are starting to appreciate what event sponsorship can do for them and some have ventured into sponsoring something at trade and association events.”

Although Oakwood Worldwide is no stranger to event sponsorship, having participated in over 55 global events in 2013 alone, its Asia Pacific managing director, Craig Ryan, admitted that returns on event sponsorship investment can be tricky to determine. “There are, however, a variety of factors we look at to determine the benefit from a sponsor’s point of view. Leads generated, amount of traffic flow, brand impressions of our logo and the amount of media exposure generated are examples of some of the metrics we evaluate to measure ROI from an event,” said Ryan.

Medical considerations

For medical and pharmaceutical associations, stricter laws regarding international healthcare meetings and education seminars add further hurdles to their quest for event sponsorship. These regulations include prohibition on the use of luxury hotels during such gatherings, a cap on the value of hosted delegate meals and limitations on event sponsorship by healthcare firms.

Roger Lijnen, executive director of the International Society for Fibrinolysis and Proteolysis, lamented: “In the past, we could go to big pharmaceutical companies and tell them that we are hosting an opening dinner for our congress, for instance, and they would say, ‘do it and just send us the bill’. Now, not anymore.”

Richard Holmes, international director of meetings with the International League against Epilepsy, has also faced difficulties. “In the field of epilepsy, many drugs have come off patent, resulting in more generics being made available. Hence, main companies are less keen on sponsoring meetings,” said Holmes, who added that companies are sponsoring fewer delegates to attend congresses, cutting back on hosting social events, and withdrawing from sponsoring congress bags or lunches.

Big sponsors – a thing of the past?

Lijnen and Tan believe that gone are the days when a single major sponsor would come in and pay for multiple aspects of an event. Tan said: “With corporate expenditure being watched so closely, organisers today will find it easier to convince a company to sponsor one relevant item, such as a lunch symposium or a particular education session. It is common now for events to have the support of several small – but still very important – sponsors.”

While the International Feng Shui Association – Australia Chapter has no “shortage” of event sponsors, president Janene Laird said: “We’ve found that rather than rely on a few big sponsors, we get better results from asking for modest amounts from several smaller ones.”

However, Leah Maureen Jurado, sponsorship & exhibition specialist with Kenes Asia, thinks that events today still stand a chance at scoring one or two major sponsors. “It all depends on the event. Some therapeutic areas in the medical field would have new trials and research, which translate to companies having new drugs in the pipeline and would therefore require a huge presence at medical conferences,” she explained.

Impact on events

Lijnen finds that social events during congresses are most affected by the decline in event sponsorship. He said: “We have cut down on the scale and lavishness of social functions over the last two years.”

The society has also raised congress registration fees to cope with the “new reality”.

Although fewer five-star hotels are used now, Lijnen said the move is in reaction to stricter laws on healthcare events.

“We do not avoid pricey destinations. What we do is to focus on local associations that are very committed to bringing the congress to their country. Because they are hungry for this hosting right, they would do their utmost to attract local attendees and that means more income for the society,” he added.

While Soh noted that the cost of speakers, venue hire and F&B catering make up the bulk of an event’s expenditure, she said these were components the association would never cut back on.

“Other things like gift production and programme print-outs are items that we will look into when restructuring our costs,” she said, adding that her society has always taken a prudent approach to event budgeting which allows conferences to still be held even when sponsorship dollars are down.

For Holmes, the reduction in delegate sponsorship “means that those who come to the congress at their own expense (are serious about it) and will attend sessions”. He added: “It is now easier to predict the size of session rooms needed.”

Should event sponsorship continue to dwindle, Holmes thinks that medical associations may have to eventually “hold smaller meetings on a regional basis”.

Keep the money coming

Association executives and conference organisers agree that event content is key to attracting sponsors. Events with strong content will naturally draw quality attendees – the very people sponsors love.

And in an environment where sponsorship is hard to come by, organisers must never compromise the quality of the programme to suit a key sponsor, warned Tan. “For example, skewing the programme towards the messages of the key sponsor is a no-no. That is not fair to attendees and other sponsors,” she said.

When asked for qualities an event must possess in order to qualify for Oakwood Worldwide’s sponsorship dollars, Ryan said the event must offer an educational aspect, be held in a good location so as to enable the company to reach clients in the area and build new relationships in the market, have a good reputation and strong attendance, offer reach to an audience of decision-makers, and be led by a proactive partner who keeps sponsors regularly updated and ensures sponsor benefits are fulfilled.

Citing an example of a successful sponsorship exercise, Ryan said: “The Worldwide ERC Global Mobility Summit in Shanghai this March allowed us to promote the Oakwood Worldwide brand and solutions to mobility professionals. The event enhanced our competitive position as a serviced accommodation provider. Most importantly, it allowed us to connect with potential clients and existing partners, and expand our market share. We achieved good qualified leads from the event.”

Deals that are customised to the needs of individual sponsors help too, and more are demanding such tailored packages.

Oakwood Worldwide believes in event sponsorship and will this year be one of the silver sponsors of TTG Asia Media’s Corporate Travel World in Bangkok, Thailand

Ryan said: “In view of leaner budgets and greater emphasis on event ROIs, organisers need to be more flexible in terms of offering sponsorship packages. Not every standard package caters to every potential sponsor. We look for (partners) that are able to offer flexibility, opportunities for customisation and delivers forward-thinking, innovative ways for us to participate in events.”

Saint Pierre

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A reconstructed Saint Pierre is very good news for corporate planners, says Raini Hamdi

French fine-dining minus the stiffness, lower pricing than before, resort location in Singapore, corporate-friendly – a reconstructed Saint Pierre has made the restaurant more relevant to MICE planners.

Since moving to Sentosa Cove from its previous location in Central Mall, Saint Pierre has dropped its classic, brooding, romantic ambience, for a more approachable, relaxed, open look-and-feel that is more amenable to groups and befits the resort location.

Excellent French food – the pillar which made chef/owner Emmanuel Stroobant a household name among Singapore’s gourmands – has not changed one bit. There are also more group seating options and menus to suit corporate needs and budgets.

MICE application

Because of its modular, open layout, various configurations for a group dinner are possible, from as small as 28 pax, to 58 pax with a chef demonstration table or a dance floor/display space and DJ console. It has even hosted a 120 pax dinner although restaurant manager David Bregere advised this is a bit of a stretch for the client and kitchen/service staff. A good maximum is around 80 pax, he said.

There are also private rooms that can accommodate six, eight or 14 pax.

I love the middle section as it showcases the kitchen and it’s fun watching a famous chef and his team at work.

In another occasion, during Relais & Chateau’s anniversary celebration, I saw the first section of the restaurant transformed into a cocktail area accommodating around 60 pax. At around 18:30, the views of the quayside were simply marvellous – you might want to start dinner earlier to enjoy the sunset, although Bregere said most corporates usually start dinner at 19.30 due to their time constraints.

The location is a bit far for me, although arguably nowhere in Singapore is too far. It’s right in front of W Singapore – Sentosa Cove, so it is especially ideal if the group is staying at W or any of the hotels in Sentosa and wants something outside a hotel environment. The restaurant will arrange for a Sentosa entry fee of S$2 (US$1.60) per person (S$3 on weekends) to be paid in advance if the application is made at least five days before the event.

F&B concept

The F&B concept is modern French and chef Emmanuel’s creativity and skills turn out exquisite dishes that make it worthwhile to travel all the way to Sentosa for. His modern French is Escoffier with a dash of today’s marvellous ingredients – think Angus beef with Japanese bean barigoule or black cod with white miso. Both are flavourful, melt-in-the-mouth dishes that I savour slowly and make every bite count – when food is this good, eat just the way the French do! His chocolate cake with earl grey ice cream alone is a reason for me to come back.

Planners can choose one of two prepared menus, priced at S$85++ and S$100++ (minimum 20 pax and must be taken by the entire group). At one look, both feature high-quality ingredients.

Planners can tailor their own menu if these do not suit their needs.

Service

Attentive and charming.

Contacts
31 Ocean Way #01-05 Quayside Isle, Singapore Tel: (65) 6438-0887
Email: info@saintpierre.com.sg
Opening hours
Tue-Sun/PH: 17:30 to 21.30 (last order)
Sat-Sun brunch/PH: 11:30 to 14.30 (last order)

Soi 60, where the party is

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Singapore’s chic riverside dining enclave, Robertson Quay, has just welcomed a new addition that will work perfectly for corporate gatherings bent on having a quality feast.

Helmed by award-winning chef Martin Boetz, formerly of Sydney’s Longrain restaurant, Soi 60 specialises in contemporary Thai cuisine. Dishes such as grilled prawns with caramelised coconut on betel leaves, Panaeng beef rib curry with peanuts and Thai basil, and BBQ grass-fed sirloin steak salad come highly recommended.

Soi 60’s relaxed urban atmosphere is complemented by upbeat lounge music at the bar where patrons can look forward to a Soi 60 Thai-inspired cocktail or two.

Event planners can book Soi 60 partially or entirely for private parties. For full venue hire in the evenings, a minimum spend of S$10,000 (US$8,021) applies.

The restaurant will also tailor a menu to suit the taste and needs of individual events.

Revamped Grand Hyatt Taipei scores more bookings

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The 853-room Grand Hyatt Taipei has completed phase one of its US$100 million makeover, with rooms in the West and East wings now sporting fresher, modern interiors.

Remaining works to the grand lobby, restaurants and exterior lighting are expected to finish by the start of 2015.

The makeover follows the hotel’s refurbishment of its Grand Ballroom in 2000 and Grand Residence meetings area in 2006, as well as other updates to various facilities throughout the years since its opening in September 1990.

Liling Chu, Grand Hyatt Taipei’s director of events, said the renovation has helped to generate increased business, especially from new clients who are attracted to new facilities in the hotel.

“Business has been thriving,” Chu said, adding that the Grand Ballroom enjoys an average occupancy rate of 70 to 80 per cent.

According to Chu, domestic bookings make up 55 to 60 per cent of the hotel’s event business, and these functions are usually weddings and social gatherings. Conference and meeting packages offered by the hotel are mostly consumed by international companies with offices in Taiwan.

Although the hotel is now armed with updated hardware, Chu gave no indication that room rates and venue rental fees would be adjusted upwards. – Karen Yue

Hilton Phuket Arcadia unveils new event space

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Hilton Phuket Arcadia Resort & Spa has added a new events space to its MICE inventory in a bid to win more regional business.

The 180m² Andaman Room, which can be divided in two, seats up to 130 people in theatre setting and includes an adjoining 66m2 sheltered outdoor area.

General manager David Prince said: “With the addition of the Andaman Room, the Hilton Phuket Arcadia Resort & Spa is one of the most comprehensive MICE venues in South-east Asia.”

Jens Frank-Mikkelsen, director of business development, told TTGmice the property was targeting a range of source markets including the US, Australia, Europe, China, Singapore and Hong Kong. Key sectors include banking and finance, healthcare, transportation, logistics, industry associations and international government agencies.

“The hotel is now a part of Hilton Worldwide’s Connect+ website, a service which provides industry-leading tools for meeting planners and allows customers to connect with Hilton event experts and sales representatives,” Frank-Mikkelsen said. “We also have a special meeting package that is valid from June 1 to December 30, 2014.” – Greg Lowe

SilkAir now flies to Hangzhou

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Singapore-based SilkAir kicked off its first flights to Hangzhou in late-June, marking the beginning of services to the carrier’s eighth destination in China.

The four-times-weekly service operates every Monday, Wednesday, Friday and Sunday on Airbus A320 aircraft in a two-class configuration.

Flights depart Singapore at 10.00 to arrive at 15.20 in Hangzhou, while return flights take off from the capital of Zhejiang province at 16.20 to reach the Lion City at 21.25.

SilkAir chief executive, Leslie Thng, said: “SilkAir will be the only full-service carrier connecting Hangzhou directly to Singapore. We are confident that this service will see strong demand from the different market segments flying into and out of Hangzhou to our combined SilkAir and Singapore Airlines network.”

Leifeng Pagoda, Hangzhou Picture by shanin/123RF.com

Bengaluru welcomes second Aloft hotel

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Starwood Hotels & Resorts Worldwide has opened its second Aloft property in Bengaluru, India. Siting within the city’s high-tech hub, the 191-key Aloft Bengaluru Cessna Business Park shows off a stylish urban design and offers spacious loft inspired guestrooms, a selection of dining outlets such as Re:fuel by Aloft and Nook, an outdoor pool and a gym, among other facilities.

For business event planners, the hotel offers eight meeting venues including a 411m2 banquet hall and Backyard, an outdoor terrace perfect for creative business meetings or social gatherings.

“Aloft Bengaluru Cessna Business Park is a significant addition to the brand’s portfolio in India and will energise the hotel market by meeting the pent-up demand for stylish, lifestyle hotel brands,” said Dilip Puri, managing director India and regional vice president South Asia of Starwood Hotels and Resorts.

“This new generation Aloft hotel underscores the strength of Starwood’s network and the power of the Aloft brand. We expect the new Aloft to become a local hotspot, attracting both savvy travellers and tech professionals in the area,” he added.

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