AMEX GBT’s Neo gets consumer-inspired interface

The consumer

American Express Global Business Travel (GBT) has changed the way it displays airfares – to an easier-to-scan consumer-inspired format – within its corporate travel and expense software, Neo.

Earlier February 9, GBT launched its New Fare Display (NFD) for all clients using Neo to book travel, making it the first TMC in the industry to display a complete set of fare attributes in a corporate booking tool.

The consumer-like interface reflects how travellers prefer to shop for airfares

NFD presents airfares in an easy-to-scan format with a view of all fare bundles offered in side-by-side cards, similar to the way they are presented on airline websites. Each card shows the amenities included within that fare including ticket features. Users can shop a complete set of attributes and see all the value a fare includes such as seat selection, priority check-in and boarding.

This includes the airline’s public offers as well as corporate negotiated, or GBT Preferred Extra air content.

This feature was developed to keep Neo in step with the way travellers prefer to shop for airfares as airline retailing evolves. To drive more adoption, Neo developers took inspiration from popular airline booking tools.

GBT’s strategy is to help travel managers improve compliance through a more consumer-like air booking experiences in Neo. This will also ultimately support all the goals of managed travel programmes, including savings and duty of care.

Currently, the Neo NFD feature includes fares from nearly 30 airlines around the world. More airlines will be added as they adopt the necessary technology standards. A similar feature for hotel content in Neo is in the works.

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