Flight Centre Travel Group, FCM’s parent company, has fully acquired Shep, a Texas-based software company that provides a browser-extension based communication platform for multinational corporations.
The Shep browser tool will enable FCM to customise content and enhance the user experience on third party websites and online booking tools that corporate customers use, either as part of the FCM platform’s flexible offering or when booking or searching outside of a company’s recommended booking tools.
There are also tangible benefits for customers in the areas of health, safety, sustainability and policy guidance, which the Shep product will enable FCM to integrate into these systems when the products don’t offer them themselves.
As such, customers can expect greater consistency across the globe, while also delivering better control, duty of care, sustainability and communications benefits – a priority in today’s evolving travel landscape.
Shep’s integration comes as the company gears up for the global rollout of its new omnichannel, proprietary platform to service a multinational client base across 100 countries.
Alongside Shep, FCM will continue to leverage the significant technology investments its parent company has made in recent years to improve customer experience. These include the acquisitions of booking technology specialist WhereTo, mobile chatbot platform Sam, and equity investment in air content aggregator TPConnects.
