BCD Travel is expanding its partnership with Oversee to integrate agentic AI across its operations, following a successful pilot automating email-based service requests.
The collaboration positions BCD to blend technology and talent, enhancing service delivery and operational resilience.
Oversee’s agentic AI automates repetitive tasks for travel agents, such as booking requests and exchanges, freeing them for complex service needs. The pilot showed improved agent workflows and SLA adherence.
The agentic AI solution supports TMC workflows, proving AI can enhance – not replace – the human side of travel management, stated Aviel Siman-Tov, CEO and co-founder of Oversee.
