Asia/Singapore Tuesday, 5th May 2026
Page 150

WTTC report projects spike in business travel to reach record US$1.5 trillion this year

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Responses point to strong traditional travel risk management practices but reveal shortcomings in support for future work trends

A new report from the World Travel & Tourism Council (WTTC) has revealed that business travel is set to surpass pre-pandemic levels this year, faster than previously predicted, to reach a record US$1.5 trillion.

The rise of remote working during the pandemic had a disproportionate effect on corporate travel, compared to leisure travel, with virtual platforms replacing face-to-face meetings.

Global business travel will hit a record US$1.5 trillion by the end of 2024

Last year, leisure travel was just 2.9 per cent behind the 2019 peak, while business travel continued to struggle, remaining 5.4 per cent behind.

However, as business leaders re-emphasised the importance of face-to-face interaction, business travel is now back and is set to exceed 2019 levels by an impressive 6.2 per cent to reach the new US$1.5 trillion record.

According to WTTC’s 2024 Economic Impact Trends Report, business travel spending in the US, which accounted for 30 per cent of the global total in 2019, is expected to reach US$472 billion this year – 13.4 per cent above the country’s 2019 record.

In China, the world’s second largest market for business travel, spending is forecast to grow 13.1 per cent above 2019 to reach almost US$211 billion.

Business travel spend in Germany, the third largest, is set to reach US$87.5 billion, just under one per cent above the 2019 peak, while business travel in the UK and France is expected to inject a record-breaking US$84.1 billion and US$42.1 billion respectively into their respective economies.

Speaking at the WTTC 24th Global Summit in Perth, Western Australia, this week, Julia Simpson, WTTC president & CEO, said: “After a challenging few years, business travel is not only back on track, but it is recovering much faster than expected, highlighting the importance of international travel for businesses around the world.

“Many business powerhouses such as the US, China and Germany are expected to reach record numbers this year. While virtual meetings played a crucial role during the pandemic, keeping people and businesses connected, today’s report shows that business is better face to face.”

Paul Abbott, American Express Global Business CEO, said: “Companies around the world value travel and in-person connections more than ever, since people movement was restricted during the pandemic.

“We always said travel was a force for good, driving economic and societal progress. But when travel stopped, GDP plummeted, unemployment soared, mental health issues escalated, and the world became a less tolerant place. The benefits of travel are now no longer in doubt. Companies around the world – many for the first time – are investing in managed business travel to grow their businesses and create winning cultures.”

According to the same report, other factors have also contributed to the resurgence of business travel. Among them, more businesses are reallocating funds towards corporate travel, the growth of blended travel or bleisure, and the strong resumption of business events after a long period of cancellations and postponements.

Two Meliá hotels lean into AI to tackle food waste

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Meliá Koh Samui in Thailand and Meliá Ho Tram in Vietnam have taken huge strides in their food waste reduction with the help of AI technology provided through the Lumitics Insight system.

Meliá Koh Samui implemented the Lumitics Insight system in June 2024, allowing it to track all food waste created by F&B operations. From a baseline, adjustments were made and the hotel has now seen a 40 per cent reduction in leftovers.

Meliá Koh Samui has achieved a 40 per cent reduction in leftovers since June this year

The team is now monitoring its buffet and making adjustments according to data. For example, when the guest base is heavily European, the hotel lightens Asian dishes in the buffet. Where possible, repurposing food has also been an important part of food waste management efforts.

The culinary team at Meliá Ho Tram has recently established a baseline and is now working on an action plan to emulate the success at Meliá Koh Samui. The Insight device has been implemented at Sasa restaurant, with the intention to track leftovers from the breakfast buffet.

“The implementation of this new food waste system is one of a number of tools our properties are using to ensure food waste is kept to a minimum,” said Igancio Martin, managing director for Melia Hotels International in the Asia-Pacific region.

Hong Kong to welcome global aviation community in 2025

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Bahrain International Airport, host of Routes World 2024, hands over the hosting responsibilities of the event to Hong Kong International Airport for the 2025 edition

Routes World, which brings together decision-makers from airlines, airports and destinations to define the world’s air route networks, is heading to Hong Kong from September 24 to 26, 2025. It will be hosted by the Hong Kong International Airport (HKIA), with the support of the Hong Kong Tourism Board, and held at AsiaWorld-Expo.

Routes World’s host city choice is timely, as HKIA has witnessed strong passenger growth in 2024. In August, the hub handled 4.92 million passengers and 31,605 flight movements, representing year-on-year increases of 23 per cent and 26.1 per cent, respectively.

Bahrain International Airport, host of Routes World 2024, hands over the hosting responsibilities of the event to Hong Kong International Airport for the 2025 edition

Significant infrastructure investments will see the airport handle over 120 million passengers annually by 2035.

HKIA is one of the world’s busiest aviation hubs, boasting an extensive global network. Over 120 airlines connect HKIA to approximately 220 destinations worldwide, including around 50 destinations in China. Since 2010, HKIA has also held the title of being the world’s busiest cargo airport.

It is also transforming into an Airport City through extensive development across core passenger and cargo services, multimodal regional connectivity, retail, hospitality, conference and exhibitions, entertainment, marina, and office facilities.

Steven Small, director of Routes, said: “With half the world’s population within a five-hour flight, Hong Kong is where East-meets-West. To strengthen Hong Kong’s status as an international aviation hub, and to cater for the city’s long-term air traffic demand, HKIA is developing into a three-runway system which is due to be completed at the end of this year. Routes World 2025 will be the perfect platform for HKIA to showcase this investment.”

Vivian Cheung, acting CEO of Airport Authority Hong Kong, said: “Routes World 2025 will provide unparalleled opportunities for industry professionals to come together, witness firsthand the various advancements at HKIA, and experience the unique blend of Eastern and Western cultures that define our city.”

IT&CM Asia and CTW Asia-Pacific score high level participation and praises

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The 32nd IT&CM Asia and 27th CTW Asia-Pacific 2024 have successfully concluded, with participants stating productive meetings and interactions during their time at the three-day double-bill event in Bangkok, Thailand last month.

Through post-event feedback, organiser TTG Events found that sellers and buyers took full advantage of the many procurement and networking opportunities on offer.

32nd IT&CM Asia and 27th CTW Asia-Pacific 2024 welcomed over 300 new and returning sellers and more than 300 buyers from over 50 countries and territories

Defining the success of both events, Lynette Tey, event manager with TTG Events, a business unit of TTG Asia Media, said: “The high level of participation from delegates, exhibitors, buyers, and media, as well as the meaningful interactions and connections made during the event, are strong indicators of its success. Another key measure is the feedback from exhibitors and buyers, particularly in terms of securing leads and building partnerships, as well as the anticipated return on investment from their participation. Ultimately, a successful event is one that meets or exceeds the expectations of its stakeholders, delivers strategic value, and contributes to the growth and development of the industry.”

While TTG Events consistently scrutinises the quality of buyers accepted into both IT&CM Asia and CTW Asia-Pacific, Tey said “strategic investments and rigorous processes” were deployed for the 2024 edition.

“This year, a comprehensive multi-stage screening system was implemented where the team meticulously ensured that buyers met specific participation criteria. This included verifying their purchasing authority, industry relevance, and past procurement history, thereby ensuring only decision-makers and influential stakeholders were selected.

“Additionally, the team has consistently invested in targeted outreach to key markets and sectors within the MICE and corporate travel industries, focusing on buyers who are actively seeking new partnerships and solutions.

“Our acquisition strategy was also shaped by the outcome of numerous brainstorming sessions with stakeholders, partners, and subject matter experts to ensure that we not only keep up with current trends but are also positioned to take into account market forces,” she elaborated.

Delegates were treated to cultural performances, handicraft and arts workshops, and refreshment breaks featuring popular local dishes throughout the show days

TTG Events’ efforts in redesigning the layout and zones at this year’s trade show also paid off – a festive and entertaining mood was sustained throughout event days and encouraged participants to socialise at ease while learning about interesting aspects of featured destinations and suppliers.

Tey said: “New and enhanced zones, including themed pavilions, exhibitor showcases, and dedicated networking areas, were tailored to MICE and corporate travel sectors.”

“We also encouraged exhibitors to contribute to the lively atmosphere by incorporating interactive features, such as live demonstrations, cultural performances, and engaging booths,” she said.

Exhibitors responded well to the call, with many offering tasty snacks and refreshing beverages to get visitors to stick around for a longer time.

Delegates were able to dine their way through milk tea and egg waffles at the Hong Kong Pavilion, Portugese egg tarts and refreshing sangria at the Macao Pavilion, and local snacks at the Taiwan Pavilion. Over at the IHG Hotels & Resorts booth, visitors were welcomed all day to sit and enjoy a coffee perk.

There were also cultural and artistic showcases, such as destination ambassadors dressed in elaborate traditional costumes at the Jakarta booth as well as drum dance, Muay Thai demonstrations, and craft workshops at the Thailand Pavilion.

Gamification was woven into the programme this year. In collaboration with Asia Ability, the hall was turned into a dynamic game floor, where delegates checked in at multiple checkpoints and tackled exciting tasks to gain points and win prizes.

Commenting on the delivery of the 32nd IT&CM Asia and 27th CTW Asia-Pacific 2024, Pierre Quek, publisher and head of TTG Events, said exhibitors, sponsors and partners also benefitted from the collaborative stance taken by sister business units TTG Travel Trade Publishing and TTG Events.

“Our events are always well supported by the editorial team, which meant exhibitors, sponsors and partners were able to convey information about their latest initiatives, products and services to buyers via the TTG Show Daily as well as our extended global readership via TTGmice and TTGassociations,” he said.

When asked how IT&CMA and CTW APAC would contribute to Asia-Pacific’s business events industry’s performance in the new year, Darren Ng, managing director of TTG Asia Media, said: “The value of face-to-face events continue to be underscored this year, which is evident in the amount of potential business being discussed during the IT&CMA 2024 exhibition. These are events looking to happen in the remaining months of 2024 and through 2025.

“While we can be sure of continued demand for meetings and events, we have to be watchful of macro conditions in the new year ahead. Business owners will have to watch their expenses even more closely. They will seek solid partnerships to bring their necessary meetings and events to life even on a tight budget. We know that IT&CMA and CTW APAC 2024 will provide a valuable platform for buyers to build a trusted network of partners. Both events have always done so throughout their existence, and will continue to deliver on their promise.”

Shangri-la Singapore appoints new VP operations and GM

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Shangri-La Singapore has named Stephan Kapek as its new vice president operations and general manager.

He brings over 30 years of international experience in the luxury hospitality to his new role, where he will oversee all aspects of the hotel’s operations, including Shangri-La Apartments and Residences.

Kapek has spent nearly 20 years in leadership roles within the group, managing hotels and resorts across multiple destinations. He was most recently vice president operations at Shangri-La’s China World Trade Center hotels.

A buzzing success

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Congratulations on the successful organisation of Insects to Feed the World 2024 (IFW) earlier this year. I heard it is the first-of-its-kind conference in the region, how did Singapore come to host the event?
The Asian Food and Feed Insect Association members were the ones who created a local committee to bid for and host the 2024 event in Singapore.

We believe that IFW 2024 was a strategically important event, and are pleased with the results achieved. This edition saw the highest participation to date, and we worked closely with the Singapore Food Agency to ensure the proper importation and preparation of insects, which were specially approved to be served in separate buffet lines. Delegates had the opportunity to enjoy dishes prepared by renowned chef Joseph Yoon, one of the event’s guest stars. We also received strong support from the Singapore Tourism Board, and the congress generated notable interest, receiving extensive media coverage.

How did Triumph International come into the picture?
We were approached by the General Chair of the congress, who was initially seeking a PCO in May 2023 to provide greater assurance and become a partner in the project after they had started organising the event.

By chance, our client came across the official website for the World Congress of Dermatology, which we had built from the ground up. They were impressed by the layout, the attention to detail in the graphics, and the overall structure, which led them to reach out to us.

After our first meeting, it was a perfect match – we all became passionate about the project and worked wonderfully together.

The congress is a biennial event, and the next edition will be held in 2026 in Turin, Italy. We had the pleasure of meeting the committee, who attended IFW as guests, and we wish them the best of luck.

Could you highlight the potential of this new industry and what it means for Singapore?
One of the most significant outcomes of the congress is its contribution to Singapore’s recent decision to approve 16 insect species for human consumption. We are eager to see how this industry evolves and are proud to have played a role in its growth through this event.

It is exciting to uncover an intriguing and emerging industry. Insect farming industry aligns perfectly with Singapore’s needs and its agenda to become more resilient by producing 30 per cent of the food consumed within its borders by 2030. Insect farms provide a significantly higher amount of protein per square metre compared to traditional farming, making this an industry with significant growth potential.

The community of researchers and industry professionals we encountered during IFW 2024 is dedicated to raising awareness of this niche sector, which is often surrounded by misconceptions that can make many people hesitant or uncomfortable.

I understand Triumph International is relatively new to this region, and was set up just before the pandemic. How did the company survive the pandemic?
In 2019, Triumph Group’s decision to establish an office in Singapore was driven by our long-term vision of making the Lion City a strategic hub for events.

From day one, our team here was involved in a large-scale project – organising the World Congress of Dermatology scheduled for 2023. This provided us with a clear goal, as we knew pulling out was not an option. Our commitment to long-term objectives, combined with nearly 40 years of experience, helped us weather the pandemic’s impact.

We also took this time to transform, including rebranding as a benefit company and acquiring a digital market company (Twist by Triumph). This acquisition not only reinforced our stability but also opened up new revenue streams. By pivoting our strategies and viewing the challenges as opportunities for growth, we emerged from the pandemic as a more resilient and adaptive organisation.

What are Triumph’s plans for expansion in region?
Triumph Group is here to stay, and we plan to continue growing in the region. Our commitment to Singapore as a strategic hub remains strong, and we have built a team with extensive expertise across corporate events, congresses, and incentive programmes. We are actively exploring opportunities to expand our offerings.

As our clients in the region expand their presence in South-east Asia, we are planning to follow suit by extending our footprint across key markets. Our goal is to ensure that Triumph Group not only supports our clients wherever they go, but also establish a stronger presence in the region.

To tell the business events sector that we are firmly rooted in Singapore, we are rolling out targeted digital campaigns, forming more strategic partnerships, and participating in key industry events. We are excited about the future and committed to growing alongside our clients in this dynamic region.

Could you tell us more about how Triumph International came to be?
Triumph Group has a nearly 40-year history, having been founded in Rome in 1986, where our headquarters are still located. Over the years, we have expanded globally, and today we have offices across Europe, the Middle East, and Asia. We have been present in Asia for 20 years, starting with our first office in Shanghai.

To give you an idea of the events we organise, while we were managing IFW 2024, our headquarters was simultaneously organising the G7 Summit in Puglia.

In addition to our strength in institutional events, we are also highly regarded in the corporate sector, where we manage global events for seven multinational companies under framework agreements. Our core business has always included congresses, particularly in the medical field, which has been a key focus since the early days of the company.

We also have extensive expertise in luxury events, and are excited to be launching our new division for private events, called Trend by Triumph. Beyond this, we handle special projects, such as the opening ceremony of the 2021 FIS Alpine World Ski Championships in Cortina, which we successfully organised during the pandemic.

It is good to know that Asia-Pacific features prominently in Triumph International’s plans. What is your opinion of the region’s business events sector then?
I believe the business events sector in the Asia-Pacific region is incredibly promising, with excellent growth prospects. However, it is important to recognise that many other regions around the world are also emerging as strong contenders in the industry, and will soon become fierce competitors.

One of the keys to maintaining an edge in this competitive landscape will be staying at the forefront of current and future trends, such as sustainability and AI. Another crucial way we plan to stand out is to keep prices competitive while enhancing the attractiveness of events for delegates by offering increasingly customised and immersive experiences.

These experiences should not only be unique, but also allow delegates to fully immerse themselves in the rich history and traditions of the local cultures. By doing so, the Asia-Pacific region can continue to grow and thrive as a leading destination in the global business events market.

FCM gets strong backing for global relaunch of Meetings & Events business unit

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Flight Centre Travel Group has tasked FCM with the revitalisation and relaunch of the FCM Meetings & Events subdivision globally, with the order accompanied by a kick-start fund of A$20 million (US$13.5 million).

Simone Seiler, global general manager of FCM Meetings & Events at Flight Centre Travel Group, told TTGmice that this decision came off the back of a “really exciting journey over the last couple of years”, as pandemic woes tapered off and demand for meetings and events as well as appetite for flights returned.

Seiler: technology utilisation in meetings and events will be balanced with personalised human support

The relaunch of FCM Meetings & Events was unveiled towards the end of the FCM Singapore Summit yesterday, a full-day conference at Raffles Hotel Singapore where sessions dissected the role and impact of AI on the business travel industry.

Seiler said: “Our globalisation journey is around our people and structure, and is about building our operating model and the integration of technology between the meetings and events products and services and the FCM technology suite.”

She described meetings and events as “a tale of two cities”, where on one side lies “personal and emotive experiences” and on the other side the focus on “procurement, consolidation, data and process, efficiency, visibility, transparency, and compliance”.

“We call it the left and right brain, and we want to bring both aspects together and show our clients how we add value through our people, experience and technology,” Seiler added.

While technology utilisation would be a big part of FCM Meetings & Events’ new journey forward, Seiler said innovation would not come at the cost of personalisation and the human touch.

Seiler pointed to the FCM Venue Finder as one of the tools newly offered to improve the customer experience. Launched in April this year, the FCM Venue Finder is an online booking tool that allows clients to source venues for themselves. Produced in partnership with Hubli, the FCM Venue Finder is equipped with powerful filters and intuitive search, and lists over 250,000 venues of all types and sizes across the world. Bookers can communicate directly with the venue via the tool.

“This tool is for meeting planners, executive assistants and personal assistants who enjoy the process of sourcing for and planning meetings; it gives them control over the process while satisfying the reporting and visibility needs of the procurement and finance teams,” she said, adding that FCM Venue Finder would be especially useful for smaller-scale meetings and events without complex arrangements.

Coming up soon by June 2025, FCM Meetings & Events will unveil the Global AI Reporting Suite, a “key project” for the business unit. This Suite will integrate corporate and meeting and event data onto a single FCM platform.

In terms of target markets, the revitalised FCM Meetings & Events will pursue existing and prospective FCM clients.

“FCM Meetings & Events is in 17 countries across four regions today. It obviously does not have as large a footprint as FCM. So, we will be looking to expand FCM Meetings & Events in the EMEA (Europe, the Middle East and Africa) region and Asia,” she shared.

Here, her plan is to work more closely with the company’s partner network in countries such as Malaysia, Indonesia, Vietnam, and Thailand – areas where FCM is not represented at the moment.

She said: “Today, in Asia, we exist operationally only in Singapore, India, China and Japan. We hub out of these offices. The Singapore office, for example, is a hub for many parts of South-east Asia.”

Seiler expressed enthusiasm for the “strong three- to five-year plans and goals” that FCM Meetings & Events would be working towards.

Travel policies must reflect the diverse workforce today, say corporate travel professionals

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As the workforce becomes more diverse, so will the needs and preferences of business travellers. To ensure that all employees feel supported and included, travel managers must rethink and adapt their travel programmes to better reflect and respect this growing diversity in the workplace.

This approach not only fosters inclusivity but also addresses the unique requirements of business travellers from various backgrounds and health conditions, according to experts speaking at IT&CM Asia’s Corporate Travel Exchange session on Making Travel Policies More Inclusive.

SAP Concur’s Aneesh Batra (far left) leads a discussion on how travel policies can be more inclusive

Suriyaporn Tatirat, country director for Thailand at American Express Global Business Travel, emphasised that inclusive travel policies must account for employees with special needs, while also considering the safety and security concerns of solo female travellers and LGBTQ+ employees traveling abroad.

She highlighted that some multinational companies have implemented Employee Assistance Programmes as part of their duty of care. These programmes not only provide employees with direct access to call centres for support during medical emergencies but also to address mental health issues, both in the office and while on business trips.

Jamon Ngoencharee, medical director for Thailand and Laos at International SOS, echoed the importance of recognising mental health as a critical component of business travel support.

He noted that most travel insurance policies do not cover mental health issues, despite the fact that business travel can often exacerbate such concerns. This is especially true in the wake of the stress and isolation caused by the Covid-19 lockdowns and the challenges of navigating cultural differences in foreign countries.

He said companies should provide round-the-clock access to counselling and medical services for their traveling employees as part of their duty of care, which can ultimately safeguard employee well-being and improve job satisfaction and retention.

Catty Yun, founder and chairman of Sourcing China, shared that multinational companies based in the US with offices in China could foster greater inclusivity by offering corporate travel booking tools and services in Chinese, alongside English. Providing Chinese-language call centre support and resources ensures that non-English-speaking Chinese employees have equal access to essential services, promoting a more inclusive and supportive work environment.

The session was moderated by Aneesh Batra, head of customer success – India & SEA, SAP Concur.

Three finalists to compete for the BestCities, ICCA Incredible Impacts award

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BestCities Global Alliance and ICCA have unveiled three finalists of the 2024 Incredible Impacts Programme – International Hip Preservation Society (ISHA), European Academy of Childhood Disability (EACD), and World Association of News Publishers (WAN-IFRA). The three will compete for a US$20,000 grant at the upcoming ICCA Congress in Abu Dhabi this month.

Following a presentation of their entry, the three associations will await voting by Congress attendees. Voting results and the final score evenly weighted between jury and audience will determine the winner.

The three finalists share a common goal of achieving equity for people everywhere

In a press release introducing the finalists, BestCities and ICCA said all three share a common goal of achieving equity for people everywhere.

ISHA’s 2023 Annual Scientific Meeting served as a catalyst for its expansion across Africa, with a key objective of building hip preservation hubs that are accessible to patients across the continent – regardless of class, age or gender.

EACD developed the EACD+ programme to improve quality of life for people with a childhood-onset disability by expanding their access to sports, culture and technology. Following the success of EACD2024 in Bruges, Belgium, EACD sought to expand the programme to future host destinations, and created an Impact Creation Task Force that raises awareness of the needs and rights of people with childhood-onset disabilities and advocates for more inclusive policy making throughout Europe.

WAN-IFRA initiated the Copenhagen Criteria project in 2024 to identify news values that will help news organisations better appeal to younger audiences. The association intends to advance the Copenhagen Criteria at the World News Media Congress in Krakow, Poland in 2025, including other marginalised groups, such as women and immigrants, to ensure diverse voices contribute to the conversation about news consumption.

The Incredible Impacts Programme celebrates the value of international association meetings by rewarding innovative thinking and creativity across the industry. Programme finalists demonstrate proven impact in shaping a better world, inspiring others to incorporate their own legacy initiatives into future events.

Udon Thani receives infrastructure upgrades ahead of Horticultural Expo 2026

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Udon Thani is positioning itself as a future regional hub for business events, thanks to significant infrastructure developments ahead of the Udon Thani International Horticultural Expo 2026. The expo, which will run across five months under the theme, Diversity of Life: Connecting People, Water & Plants for Sustainable Living, is set to attract millions of visitors.

At the 164.8-hectare expo site, a large exhibition area is being constructed. It consists of a main hall and convention centre. The site also features an Isan local life display zone with an Isan village and Isan cultural centre to showcase local edible plants.

Infrastructure development to support the Udon Thani International Horticultural Expo 2026 will result in useful facilities for the local people

Expansive garden areas are being developed, featuring a commemorative building, themed and agricultural gardens, an international garden, and a glasshouse with indoor displays.

In the 85-hectare eastern zone, a wetland conservation forest, restoration garden, and wetland learning centre focused on carbon offsetting will be established.

According to Sakda Katwkaew, deputy CEO of the Udon Thani Provincial Administrative Organization, the province is set to benefit from several of these structures well beyond the expo.

“The three main buildings are part of the legacy plan – the main hall will become a convention centre and the commemorative building will be transformed into the GMS Museum and Royal Museum. The Isan cultural centre and wetland learning centre will also remain, while the rest of the area will be transformed into public parking,” he said.

Complementing the expo’s development, Udon Thani has opened Thailand’s first MICE Electrician Testing Center at the Udonthani Vocational College. The centre recently launched the country’s inaugural MICE Electrician Certification Exam, marking a milestone for Thailand’s business events industry. This initiative is expected to boost the number of skilled, internationally certified Thai electricians, enhancing the country’s ability to attract more global events.

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