Asia/Singapore Monday, 4th May 2026
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Time scarcity, experiences, and tech will push planners to rethink engagement

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From left: TTG Asia Media’s Karen Yue; Tourism Promotions Board Philippines’ Arnold T Gonzales; GainingEdge Asia’s Jane Vong-Holmes; and FCM Meetings & Events’ Jingwen Wong at IT&CM Asia and CTW APAC 2024

The rise of Return on Time (RoT), experience-driven programming, and the growing role of technology are three trends that will shape the meetings industry moving forward, according to panellists on the Future of Events fireside chat at IT&CM Asia and CTW APAC 2024.

Jingwen Wong, meetings & events leader for South-east Asia and China at FCM Meetings & Events, explained how businesses now prioritise time efficiency, which has resulted in a shift from Return on Investment (ROI) to RoT.

From left: TTG Asia Media’s Karen Yue; Tourism Promotions Board Philippines’ Arnold T Gonzales; GainingEdge Asia’s Jane Vong-Holmes; and FCM Meetings & Events’ Jingwen Wong at IT&CM Asia and CTW APAC 2024

“Corporates are selecting events that truly deliver impactful outcomes. It’s no longer about the number of events but about their ability to deliver value in a short span,” Wong elaborated.

Jane Vong Holmes, senior manager for Asia at GainingEdge, further emphasised that RoT is particularly important for association meetings.

“Content is king – make it so compelling that people cannot afford to miss it,” Holmes said, urging organisers to ensure that the time delegates spend at business events is worthwhile.

Another major trend is the rising demand for experiential, immersive events.

Arnold T Gonzales, acting head of the MICE department at the Philippines’ Tourism Promotions Board, said storytelling and personalisation are employed to create outstanding marketing messages and impressions.

“Integrating storytelling and local culture into our events not only serves to forge a deeper connection with the destination for attendees, it also makes the experience more memorable,” he added.

Wong joined in: “It’s no longer enough to gather in a hotel ballroom for a series of PowerPoint presentations. Attendees want to be part of the action, and are looking for active participation.”

The role of technology in events was discussed. Wong pointed out that AI, virtual reality, and digital tools have become essential in delivering seamless, personalised experiences.

“Today’s attendees expect everything at their fingertips – from the agenda to networking opportunities,” she said.

Holmes also recalled how generative AI was deployed at ICCA Congress 2024 to collect feedback from hundreds of delegates about key business considerations and generate discussion topics and actions for future editions of the event.

However, while technology enhances event efficiency, Gonzales stressed that it cannot replace the human touch and there needs to be a balance. “No matter how advanced technology becomes, the service and connection that people offer remain irreplaceable,” he added.

The panel also addressed the need to upskill the workforce in the events sector, especially as the talent crunch continues to bug the industry.

Gonzales highlighted the Philippines’ efforts to train local communities: “We’re investing heavily in training programmes for the next generation of professionals, ensuring they can deliver the personalised, tech-enabled experiences that clients now expect.”

MICE industry urged to prioritise DEIBA for inclusive events

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From left: Stream Events Asia Krisanee Srisatin; Bhiraj Buri Group’s Pitiphar Buri; C9 Hotelworks’ Viona Zhang; and GainingEdge’s Jane Vong Holmes at IT&CM Asia and CTW APAC 2024

The business events industry must prioritise diversity, equity, inclusion, belonging, and accessibility (DEIBA) to create truly inclusive and impactful events, said panellists on the Advancing DEIBA in the MICE Industry session at IT&CM Asia and CTW APAC 2024 last Wednesday.

Pitiphatr Buri, CEO of Bhiraj Buri Group, emphasised the importance of getting out there, and experiencing inclusive practices rather than only theorising about what is needed.

From left: Stream Events Asia Krisanee Srisatin; Bhiraj Buri Group’s Pitiphar Buri; C9 Hotelworks’ Viona Zhang; and GainingEdge’s Jane Vong Holmes at IT&CM Asia and CTW APAC 2024

Some of the Group’s most inclusive practices have come about as staff experience what persons with disabilities go through. For example, staff modified its wheelchair ramps when they realised users had to take a 200-metre detour just to go up four metres.

“It is these small adjustments that make the journey more seamless for attendees, especially those with disabilities. (But) accessibility also goes beyond physical access. It’s about larger signs for the silver generation, or even spaces that accommodate pets,” he remarked.

Krisanee Srisatin, founder and managing director, Stream Events Asia, addressed the cultural and dietary aspects of inclusivity.

“By promoting local festivals and community activities, we can attract tourists from around the world to celebrate cultural diversity. This fosters a sense of belonging and encourages feedback. Cultural sensitivity from multiple perspectives is what will enhance the success of the MICE sector.”

Krisanee stressed that to ensure inclusivity, event planners must work with accommodating partners and have a deep understanding of their clients’ needs. This includes being aware of dietary restrictions and choosing suitable venues.

Meanwhile, Viona Zhang, deputy managing director of C9 Hotelworks, noted that women are underrepresented in leadership roles in the hospitality industry, citing a study showing only 32 per cent of leadership positions are held by women. She argued that this lack of diversity limits perspectives and hinders effective decision-making.

Senior manager at GainingEdge, and panel moderator, Jane Vong Holmes, noted: “DEI has been in the headlines recently due to social injustices – however, we haven’t seen a real push for accessibility and people with disabilities. The MICE industry is at a pivotal moment where inclusivity isn’t just a checkbox, but a strategy that impacts the very core of our events and the communities they serve.”

“We have to design with inclusion from the ground up, not as an afterthought. This is not just about meeting legal requirements but about truly welcoming all,” Pitiphatr concluded.

IT&CM Asia connects next-gen leaders with industry veterans

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Singapore Expo’s Eileen Quek presenting to students

In a first for IT&CM Asia, the NextGen Leadership Exchange workshop last Wednesday brought hospitality and events students together with industry practitioners to discuss real issues impacting the industry and work together on the task of preparing for a simulated site inspection.

Student participants worked as a team to understand the bid document put up by the International Council for Traditional Music, which is planning for a 2025 world conference.

Singapore Expo’s Eileen Quek presenting to students

Each team was assigned different roles, such as the CVB, PCO, the local host committee/city government, and international host. With their assigned role in mind, the team had to develop ideas for a creative destination showcase and prepare a presentation to convince the association to meet in their city.

The event was led by ICCA, with four industry professionals stepping up as mentors for the case activity.

They were Eileen Quek, assistant director, sales (international), Singapore Expo; Kate Sarasin, MICE coach and adjunct lecturer at Kasetsart University; Patranuch Sudasna, Thailand Incentive and Convention Association committee member and director of CDM – Conference & Destination Management; and Supanich Thiansing, director of meetings and incentives department, Thailand Convention and Exhibition Bureau. The workshop was moderated by Waikin Wong, regional director Asia Pacific, ICCA.

Mentors shared real-life considerations when building a site inspection and shared past failures that provided valuable lessons.

Korean Air strengthens presence in Indonesia

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With September marking Korean Air’s 35th year of flying to Indonesia, the airline has expressed intentions to deepen its presence in the market. Starting next month, Korean Air will boost its services between South Korea and Indonesia.

Its direct Seoul Incheon-Denpasar Bali service will be increased from 11 times a week to twice daily starting October 20. Operating throughout the winter season, which ends March 25, 2025, the service will be flown on the new Boeing 787-10 Dreamliner. The aircraft will replace the current B777-300ER and B787-9 on this route, allowing Korean Air to boost seat capacity by 45 per cent.

Korean Air celebrates its 35th year of flying to Indonesia this month

Speaking at a media roundtable in Jakarta last week, Tae Seok Lee, Korean Air’s Indonesian country manager, said: “Increasing our Bali service and bringing in our newest wide-body aircraft shows our commitment towards growing demand and staying competitive on this important route.”

Latest Statistics Indonesia data shows that South Korea is Bali’s fifth largest international inbound tourism market.

Lee said South Korean travellers valued Bali’s strong appeal.

“The island’s unique blend of centuries-old cultural traditions and world-class leisure facilities attracts a diverse range of visitors, from cultural enthusiasts to vacationing families,” he remarked.

“We see great potential in Bali’s continued growth as one of the top destinations for South Korean travellers.”

Passengers on the new B787-10 will have both Economy (289 seats) and Prestige Class (36 seats) to choose from. It is also the first aircraft to offer the airline’s new business class product.

The B787-10 Prestige Class, known as Prestige Suites 2.0, features lie-flat seats with a 46-inch (117cm) pitch and a width of 21 inches, 23.8-inch personal 4K monitors for inflight entertainment, as well as wireless charging pads and powerful 60W USB-C charging ports.

The one-two-one configuration provides easy aisle access for all Prestige-Class passengers.

Besides Bali, Korean Air also flies daily to Jakarta from Seoul Incheon International Airport, operated on Boeing 777-300ER.

Lee added that travellers from Indonesia often flew onwards to other destinations from the airline’s hub at Seoul Incheon Terminal 2.

Meanwhile, Lee said details for the 2025 summer season would be finalised at a later date.

TTG Asia Media blows out 50 candles at birthday bash in Bangkok

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The celebratory mood at TTG Asia Media has flowed on to Bangkok where the company hosted a cake-cutting ceremony for its Golden Anniversary during its 33rd TTG Travel Awards gala dinner.

The occasion was graced by Chen Hong, major shareholder and chairman of TTG Asia Media, who acknowledged the company’s accomplishment in the travel and tourism industry under the leadership of managing director Darren Ng.

TTG Asia Media’s major shareholder and chairman Chen Hong (second from left) is joined by the company’s heads of department Chimmy Tsui (first from left), Darren Ng, Karen Yue and Pierre Quek

“TTG achieving 50 years is a remarkable achievement and demonstrates the company’s commitment to our partners and the industry as a whole,” said Chen.

Addressing Ng, Chen said: “Your leadership and dedication has been instrumental in bringing TTG to where it is today. In your decades at TTG, you have led the company to great success even through challenging periods.”

Chen also expressed gratitude towards the company’s staff. “Your efforts have helped TTG Asia Media become a leader in the travel trade media and events industry. Without your hard work and dedication, this success would not have been possible,” he said.

Chen, who had earlier visited TTG Asia Media’s IT&CM Asia and CTW Asia-Pacific double-bill trade event at the Bangkok Convention Centre CentralWorld last week, said he was “pleased to see that this exhibition has grown through the years, once again proving that everyone is working as one, overcoming difficulties and paving the way to the future”.

Chen concluded his encouraging speech with a vision of the future, where he sees TTG Asia Media remaining humble, continuing to work collaboratively with its peers, and staying focused.

Birthday wishes have also streamed in from readers and industry colleagues following that evening.

Soon-hwa Wong, CEO for Asia Tourism and PATA ambassador for Greater China, expressed on social media: “Congrats team TTG Asia Media for 50 glorious years of sharing travel news and insights to keep all of us updated and informed.”

Eileen Quek, assistant director, sales (international) with Constellar, wrote: “What a fabulous milestone and achievement! To many more amazing years of growth, success and partnership!”

Hobart hosts major marine science conference

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There are more marine scientists per capita in Tasmania than anywhere else in Australia; Hobart pictured

The joint Australian Marine Sciences Association (AMSA) and New Zealand Marine Sciences (NZMSS) conference, held in Hobart, Tasmania, earlier this month, showcased the city’s ability to host large-scale events.

Attracting over 900 attendees from around the world, the conference highlighted Tasmania’s thriving marine industry and its position as a global leader in marine science research. Of the 900 marine scientists, students, and government officials, there were more than 150 international attendees from 10 different countries.

There are more marine scientists per capita in Tasmania than anywhere else in Australia; Hobart pictured

Held at the Hotel Grand Chancellor, the 2024 conference theme was Navigating Uncertainty for a Future Sustainable Ocean.

Tasmania is home to CSIRO Marine and Atmospheric Research, the Australian Antarctic Division, the United Nations Commission for the Conservation of Antarctic Marine Living Resources and the Integrated Marine Observing System.

Hobart is also the home port for several blue-water research vessels, including the RV Investigator and RSV Nuyina.

Tourism Expo Japan kicks off to a great start

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Tourism Expo Japan 2024 commenced on September 26, welcoming representatives from 80 countries and regions to Tokyo to the country’s largest showcase for domestic and international travel.

Organised by the Japan Travel and Tourism Association (JTTA) Japan Association of Travel Agents (JATA) and Japan National Tourism Organization (JNTO), the country’s annual flagship travel event is expected to attract 180,000 visitors through September 29 as well as tourism professionals for business meetings and seminars.

Tourism Expo Japan 2024 kicked off with representatives of the JTTA, JNTO and Japan Tourism Agency

Masanobu Komoda, chairman and CEO of JTTA, opened the event with optimism.

“Japan’s inbound tourism recovery has been remarkable,” he said, adding his hope that growth of the travel industry continues with Osaka’s hosting of Expo 2025.

Prime minister Fumio Kishida said Japan is on course this year to welcome 35 million overseas tourists who are expected to spend eight trillion yen (US$55.3 billion), setting new records for the country’s inbound tourism.

“Tourism is a pillar of Japan’s growth strategy and a game-changer for regional revitalisation,” he stated.

However, there is a need to tackle overtourism and ensure responsible growth of the industry, he explained, noting the government’s aim “to create sustainable tourist destinations and communities that are good for living, good for visiting and good for hosting”.

Atsumi Gamo, president of JNTO, said event organisers would be doing their part to promote less-well-known destinations by hosting 50 buyers on familiarisation trips in Tohoku and Hokkaido after the expo. Participants will experience rafting, cycling and making traditional crafts as part of their adventure tours.

Another theme in 2024 is boosting outbound travel, which has recovered to only 60 per cent of pre-pandemic levels. With 40 per cent of the 1,384 companies and organisations represented at the expo this year from overseas, expectations are high for full recovery soon, said Komoda.

More than 4,000 students were provided with free tickets to this year’s event to help inspire greater interest in overseas travel among young people, added Hiroyuki Takahashi, chairman of JATA.

TTG Awards honours 106 Asia-Pacific entities

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Best BT-MICE Destination award went to Singapore, collected by Kornpiput Cheskhun

This year’s TTG Travel Awards honoured 106 travel and tourism entities across Asia-Pacific, of which 86 were award recipients, and 20 were inducted into the TTG Travel Hall of Fame.

The 33rd edition featured an expansion in categories, with new titles introduced in the Hotel – Individual Properties and BT-MICE segments to recognise more winners from Thailand and across the Asia-Pacific region.

Best BT-MICE Destination award went to Singapore, collected by Kornpiput Cheskhun

The winners of the Outstanding Achievement Awards category – the only non-voting segment of the awards – were personally handpicked by TTG’s editorial team for their contributions to the industry. Thailand was recognised as the Destination of the Year; Hong Kong Tourism Board received the Best Travel Marketing Effort award; and The Travel Corporation was named the Most Sustainable Travel Company.

Several awardees continued their streak of success with notable wins this year: Pan Pacific Hotels Group (Best Regional Hotel Chain), Centara Grand & Bangkok Convention Centre at CentralWorld (Best Meetings & Conventions Hotel) and Dao By Dorsett AMTD Singapore (Best Serviced Residence – Property Level).

Veterans such as Scoot (Best Low-Cost Carrier) and Frasers Hospitality (Best Serviced Residence Operator) also celebrated consecutive wins.

Coinciding with TTG Asia Media’s 50th anniversary, the evening also celebrated the milestone with an anniversary cake-cutting ceremony.

The gala event was held at Centara Grand at CentralWorld in Bangkok, Thailand, and coincided with IT&CM Asia and CTW APAC 2024.

NH Bangkok Sukhumvit Boulevard appoints new GM

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Naowarat Arunkong has been named as the general manager of the upcoming NH Bangkok Sukhumvit Boulevard, the first NH Hotels & Resorts property in Bangkok.

Her expertise in hotel pre-opening, rebranding and repositioning will be instrumental in successfully transitioning Boulevard Hotel Bangkok to NH Bangkok Sukhumvit Boulevard.

Having been with Minor Hotels since 1999, she most recently served as cluster general manager for Anantara Hua Hin Resort and Avani+ Hua Hin Resort.

Into the groove

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Tãmaki Makaurau Auckland, New Zealand’s economic centre, is poised to solidify its position as a major player in the global conference scene with the forthcoming completion of the New Zealand International Convention Centre (NZICC) come mid-2025.

Ken Pereira, head business events, Auckland Convention Bureau (ACB), shared with TTGmice during Meetings 2024: “We’re not waiting for the building to be in operation to start thinking about strategy, and are already helping NZICC build a strategic pipeline, as a lot of these international bids happen five years out.”

Wynyard Quarter, Auckland’s newest waterfront neighbourhood

NZICC can cater for up to 4,000 people, including a theatre capacity of 2,850, and will be directly connected to a hotel and the SkyCity entertainment precinct. Aside from the large-scale venue coming online, another 17,000 hotel rooms will be built in the city over the next few years.

Ahead of its opening, the NZICC has already confirmed 11 international conferences, such as the World Indigenous Peoples Conference on Education 2025, with an expected turnout of 3,000 delegates, showcasing New Mãori culture and education sector.

Science will take centrestage at the International Symposium on Microbial Ecology in 2026 for 1,800 delegates, while sustainability and the environment will be forefront for the International Coral Reef Symposium. Both the symposium, and the Federation of Asian and Oceania Pest Managers Associations Conference, are expected to welcome more than 2,500 delegates in 2026.

Other focus sectors include agritech, construction, manufacturing, and F&B, which Pereira described are “big growth driving sectors for the city”. Between 2024 and 2029 as of press time, Auckland has secured 83 association events forecasted to attract 44,000 delegates and deliver approximately NZ$76 million (US$47.9 million) in economic impact.

To align its priority sectors, ACB works closely with Tourism New Zealand.

Pereira elaborated: “We’re working on understanding where opportunities exist for Auckland. We are also conducting some research with Deloitte at the moment, that looks into the city’s economic development priorities to find overlaps where business events can enable Auckland to meet its economic development aspirations.”

Attracting business events is only one piece of the puzzle, as ACB also has to ensure that the events will also foster knowledge exchange and create long-term impact.

Auckland’s skyline

“Legacy conversations begin at the bidding stages, during discussions with the local hosts, (where we aim to) understand what their long-term aspirations are, and how we can help achieve them,” he said.

One example Pereira related was the 2035 Agri-Food-Tech Oceania Summit. Held in Auckland last October, the event fostered a vibrant exchange of knowledge between New Zealand and international partners, in particular a large North American delegation.

This two-way learning experience allowed both sides to share expertise in sustainable agriculture and innovative technologies, as well as served as a platform for inter-governmental knowledge exchange among smaller nations across Asia Pacific.

Taking a holistic approach, ACB runs two parallel programmes, the Auckland Advocate Alliance, made up of over 50 advocates such as professors from high-calibre universities; and an international advisory group comprising of key stakeholders that head global event agencies.

Smaller domestic activations, participation at international tradeshows such as IMEX Frankfurt, as well as roadshows in conjunction with Tourism New Zealand are also part of ACB’s outreach.

The bureau also leverages Auckland Airport’s connectivity and relationship with airlines. With around 75 per cent of international travellers entering New Zealand through Auckland, the airport is “at the very forefront of understanding destination impact and conducting activations”.

A rendering of the New Zealand International Convention Centre

Pereira reiterated: “Again, it’s about aligning our priorities and market development activities. For associations, we receive many European and North American contingents; we’re actually one of the most connected destinations in this part of the world to North America. China is also another opportunity, but that’s more incentive travel.”

However, he is well aware that beyond the boost from NZICC’s opening, ACB would have to reassess and develop another long-term strategy in a few years.

“That is why the Deloitte research is important, it’ll help us make sure NZICC and the city continues to be relevant and successful, while informing our international bidding strategy,” he stated.

To stay ahead, Auckland embraces innovation with wide-open arms.

“Innovation is something we talk about all the time, and is part of our thought processes.

“We use innovation at our tradeshows like Meetings 2024, such as the creation of an edible chocolate wall, and bringing Jeff (a creation of the team at Weta Workshop and is from Weta Workshop Unleashed, a movie-making tour experience in Auckland’s Sky City precinct) to welcome visitors to our stand,” Pereira said.

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