Asia/Singapore Monday, 15th June 2026
Page 195

Embark on a restorative journey with Wai Ariki Hot Springs

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Standing on the shores of Lake Rotorua, New Zealand, is the brand-new, Māori owned-and-operated Wai Ariki Hot Springs and Spa.

The purpose-built spa and bathing facility is built on the legacy of Ngāti Whakaue (local Māori tribe) culture, healing practices and manaakitanga – the centuries-old and internationally renowned Ngāti Whakaue concept of welcoming manuhiri (visitors). Wai Ariki means chiefly waters in Māori.

At this cultural wellness destination, groups can relax their body, mind, and soul by paying a visit to the Sanctuary, which offers a range of facials and massages; or indulge in a two-hour-long Restorative Journey through Rotorua’s geothermal waters.

The two-hour-long Restorative Journey begins with a series of waterfall showers, before proceeding into three saunas of differing heat levels, interspersed with wades in an ice-cold pool, and capping off with an ice cold bucket dunk. These fire and ice caves gives visitors a series of hot and cold, wet and dry experiences to invigorate the body and soul to provide transformative well-being.

Guests are then invited to soak up the healing properties of the spa’s geothermal waters in five pools ranging from an ice plunge pool at 12°C to the hottest pool that caps out at 41°C, all of which open out to a panoramic view of Lake Rotorua.

After which, visitors are then invited to slather themselves in mud and lay on lounges to rejuvenate and nourish the skin, and connect with the land as the Ngāti Whakaue have done for hundreds of years.

The final leg of the journey is the steam cave, where guests should allow the mud to soften while lying on a heated platform, before cleansing themselves with a shower.

Aside from its wellness offerings, Wai Ariki Hot Springs and Spa is open to host private corporate buyouts. The Sanctuary portion alone is good for up to 40 pax, while the Restorative Journey concourse is good for 150 pax. Both can be combined to accommodate around 200 pax.

Fairmont Singapore & Swissôtel The Stamford welcome new director of culinary operations

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Fairmont Singapore and Swissôtel The Stamford has appointed local industry veteran chef Vijay Shanmugam as director of culinary operations.

In this role, Vijay oversees strategic planning and operational execution across the complex’s 12 restaurants and bars such as two-Michelin-star JAAN by Kirk Westaway, and Prego. Catering for events at the Raffles City Convention Centre is also under his purview.

Over almost 30 years, Vijay has scaled the ranks of the regional luxury hotel landscape, both home and away, across multiple prestigious hospitality brands including Hilton, Conrad, Parkroyal, Intercontinental, Shangri-La, and Raffles.

Onyx Hospitality Group launches Shama Hub

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New CEO takes reins of The Lux Collective

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The Lux Collective has named Olivier Chavy as its next chief executive officer.

Hailing from France, he will be responsible for the overall strategic direction and performance of The Lux Collective while pursuing its expansion in high potential markets. He will work alongside the board of directors, key executives, general managers and staff of the resorts, to innovate and craft distinctive experiences that will further set the iconic hotel group apart.

During his career, Chavy has held leadership positions with groups such as Travel+Leisure, Mövenpick, and Hilton.

Herman Kemp joins Park Hyatt Kuala Lumpur as GM

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Park Hyatt Kuala Lumpur has appointed Herman Kemp as its general manager.

Having served the industry for more than 20 years, Kemp’s tenure with Hyatt Hotels Corporation began almost a decade ago.

He has held key positions in some of the group’s most prestigious properties during his tenure.

The Sanchaya names Ricky Yu as DOSM

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The Sanchaya in Bintan has appointed Ricky Yu as its director of sales and marketing.

He brings with him 15 years of experience in the luxury hospitality industry, and will helm sales and marketing initiatives at The Sanchaya in his new role.

He joins The Sanchaya from his previous tenure as director of sales – Asia at the Mandarin Oriental Hotel Group in Bangkok.

TCEB charts course for Thailand’s MI sector

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TCEB’s Supanich Thiansing presenting the strategy at TIME 2024

The Thailand Convention and Exhibition Bureau (TCEB) has unveiled a strategic roadmap for its meetings and incentives sector for the 2024-2025 fiscal year.

TCEB’s strategy centres on four key pillars: maximising opportunities for Thai business events stakeholders; bolstering support measures to influence buyer decisions; elevating both online and offline platforms for showcasing Thailand’s offerings; and fostering industry knowledge advancement to keep Thai stakeholders at the forefront of the sector and global trends.

TCEB’s Supanich Thiansing presenting the strategy at TIME 2024

Supanich Thiansing, director of meetings and incentives at TCEB, also addressed the growing significance of safety and security during the Thailand Innovative Meetings Exchange 2024 (TIME 2024) held on June 17, 2024, in Bangkok, Thailand.

Political stability and health security have also become paramount concerns for event planners and attendees. Additionally, the global economic landscape presents additional challenges, with inflation fuelled by rising costs due to supply chain disruptions, energy price hikes, and increasing food prices.

“Geopolitical tensions can disrupt travel, impacting accessibility and attendee patterns. Safety and security now outweigh other considerations, even budgets,” Thiansing remarked.

She elaborated: “Inflation caused by supply chain issues, energy price hikes, and rising food costs are also a concern in many countries. This could lead to higher event costs and potentially lower hotel and entertainment spending within the MICE industry.”

In response, TCEB is committed to cost optimisation, offering flexible pricing models, and enhancing the overall value proposition of hosting events in Thailand.

Other strategies include developing airline partnerships, where the focus will be on unlocking more opportunities in the Middle East – a burgeoning market for Thailand – and fam trips to second-tier business events cities across the country for key source markets like Singapore, Vietnam, and China.

“Penetrating the Middle East market is crucial for next year, given its strategic location and booming economy. We plan to achieve this through partnerships and network expansion,” Thiansing added.

DDNZ connects delegates with regional New Zealand

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From left: Destination West Coast's Patrick Dault, and DDNZ's Ali Smith

Delegates Discover New Zealand (DDNZ) is a new online booking platform that simplifies travel planning for conference attendees, offering pre-packaged itineraries seamlessly integrated with major conferences, allowing delegates to explore destinations around New Zealand before or after their business commitments.

DDNZ currently offers 10 3D2N regional itineraries. All land transport and rail journeys are included in the packaged deal, except flights. From Auckland, delegates can choose to explore the Bay of Islands or Rotorua, while from Christchurch, they can opt for Kaikoura or Franz Josef Glacier.

From left: Destination West Coast’s Patrick Dault, and DDNZ’s Ali Smith. Photo: Rachel AJ Lee

“We soft-launched in February this year and started with three itineraries. By the end of July, we aim to have 20 itineraries ready to go from Christchurch, Auckland and Wellington,” Ali Smith, head of product & innovation of DDNZ, and respected veteran in the New Zealand business events industry, told TTGmice at the Meetings 2024 tradeshow in Rotorua last week.

Most of the itineraries are 3D2N, but delegates can also opt for longer itineraries if they have more time. These itineraries were created by Mitchell Corp, a marketing company that represents 500 hotels, and derived from FIT programmes.

“For the time-poor delegate, such as doctors who need to attend conferences as part of their accreditation and choose to fly to New Zealand for it, DDNZ encourages them to stay on to explore the country while saving them research time. DDNZ is part of the conference code so it’s easy to book, and itineraries are specifically designed for these professionals,” Smith elaborated.

Aside from enhancing a delegate’s experience, DDNZ also serves as a revenue-generating tool for PCOs. The tours will also generate tourism dollars during the off-peak season, as the off-peak travel season in New Zealand is mainly supported by business events. Moreover, PCOs will be able to tailor the itineraries to the topic of the conference or association meeting.

“For example, for a fishing conference, PCOs can build itineraries around visiting fishing spots in New Zealand,” Smith elaborated.

Smith shared that DDNZ is currently “live at nine conferences”, and reception from PCOs has been “excellent”, so much so she keeps getting constantly “stopped during the show”.

One of DDNZ’s partners from the get-go is Development West Coast, the regional economic development agency for the West Coast region on South Island.

Development West Coast’s destination and tourism manager, Patrick Dault, told TTGmice: “We don’t have a CVB, so we need to work with companies like DDNZ to connect with conference delegates.”

Prior to Covid, the West Coast received 2.8 million visitors. This year, with the help of DDNZ, Dault is aiming to welcome three million visitors.

He added that DDNZ also helps event organisers “focus on delivering the content of the conference, and finding the right speakers, accommodation, and venues”, and not having to provide recommendations on what to do pre- or post-trip to delegates.

Dault pointed out: “We find that one of the main drivers of conference delegates to New Zealand is because the country is a bucket list destination. DDNZ is how we can fully tap into this market.”

NRF 2024: Asia Pacific debuts with more than 7,000 trade visitors

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The SAP booth. Photo: Gerardine Donough-Tan

The NRF 2024: Retail’s Big Show Asia Pacific, organised by the National Retail Federation (NRF) of the US and Comexposium, saw a good turnout for a new business event.

Held at Sands Expo and Convention Centre in Singapore from June 11-13, the event drew more than 7,000 registered trade visitors and 238 exhibitors from 52 countries.

The SAP booth. Photo: Gerardine Donough-Tan

“The energy and enthusiasm from participants have been incredible, underscoring the dynamic and evolving nature of the retail industry in the region. We are proud to provide a platform for knowledge exchange, networking and innovation that drives the industry forward,” said Ryf Quail, managing director, NRF 2024: Retail’s Big Show Asia Pacific, Comexposium.

The exhibition – customised for Asia – covered three halls, and showcased the newest trends and solutions for both brick-and-mortar stores and e-commerce businesses. Technology was a major focus, with themes spanning its applications throughout the retail journey, from procurement, logistics, point-of-sale, and payments, to manpower, customer service and retail analytics. There was also a heavy emphasis on digital, AI, RFID and AR/VR at many stands, especially in the Innovation Lab section.

Conference sessions were well-attended. Talks, panel discussions and presentations were helmed by top speakers from global and regional brands such as 7-Eleven, Coca-Cola, Moët Hennessy, Dell, Amazon, Lotte Retail, and Don Don Donki. Big tech like Google and Intel and retail enablers such as SAP, SAS Retail Services, and Mastercard also stood out at the conference and showfloor.

Meanwhile, off-site retail store visits included Luzerne ceramics’ flagship store, BHG department store (Bugis), and Escentials at ION Orchard.

Dan Hodges, founder and CEO of Retail Store Tours, said the show was an inspiration to him and participants.

“We ran the Expo Tour programme and interacted with at least 30 retailers and exhibitors over the three days. The retailers were intensely interested in exhibitors’ content and expertise. The event was a true marketplace of case studies, demonstrations and ideas.”

“There’s a very bright future for the NRF in Asia,” he enthused.

In fact, exhibitors have already placed bookings for next year’s show from June 3-5, 2025, with the organisers promising “even more visionary speakers, pioneering technologies and unparalleled networking opportunities”.

CANSO launches new APAC-focused airspace exhibition

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CANSO is hosting Airspace Asia Pacific 2025, an event for regional members to reunite, review progress, and collaborate on the industry's future; AsiaWorld-Expo pictured

The Civil Air Navigation Services Organisation (CANSO) has unveiled Airspace Asia Pacific, a brand new exhibition and conference dedicated to airspace and unmanned traffic management (UTM) in the region.

Set to take place at AsiaWorld-Expo in Hong Kong from December 9-11, 2025, the inaugural event will bring together senior leaders in the air traffic management (ATM) and UTM industries to foster innovation and collaboration.

CANSO is hosting Airspace Asia Pacific 2025, an event for regional members to reunite, review progress, and collaborate on the industry’s future; AsiaWorld-Expo pictured

Simon Hocquard, director general of CANSO, expressed: “… This event represents our commitment to fostering a stronger ATM and UTM community in the Asia Pacific region by leveraging digitalisation, virtualisation, and other cutting-edge technologies.”

Hong Kong Tourism Board’s general manager of MICE and Cruise, Kenneth Wong, highlighted Hong Kong’s successful bid to host Airspace Asia Pacific 2025 as a sign of the city’s status as a leading aviation hub. He expressed the Board’s pleasure in welcoming industry professionals, citing collaboration with the Civil Aviation Department and AsiaWorld-Expo.

Wong further emphasised Hong Kong’s strong aviation background and role as a key connection point between Mainland China and the global market, making it an ideal location for discussions on global aviation development.

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