Asia/Singapore Sunday, 26th April 2026
Page 199

APG Network’s landmark AGM in Kuala Lumpur highlights APAC influence

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Burgess: APG Network is committed to diversifying its event locations across the globe

The 2024 Annual General Meeting (AGM) of the APG Network was hosted at the Grand Hyatt Kuala Lumpur from April 23-25, 2024, marking a significant milestone as it is the first time the AGM convened in the Asia Pacific region.

APG is the world’s largest airline representation network, boasting over 100 offices globally and partnerships with over 200 airline clients worldwide.

Burgess: APG Network is committed to diversifying its event locations across the globe

Over 100 delegates representing Europe, the Americas, the Middle East, Africa, and the Asia Pacific, were present

Explaining the choice of Kuala Lumpur for the 31st AGM, Richard Burgess, president of the APG Network, highlighted the strategic importance of the Asia Pacific region, particularly due to the network’s close collaborations with airlines from the region, which included Malaysia Airlines and Batik Air Malaysia, both of which have hubs in Kuala Lumpur.

Geographically, Kuala Lumpur’s central location and excellent airline connectivity also made it an ideal choice. Additionally, the presence of Tunku Iskandar, APG Network’s APAC regional vice president based in Malaysia, further facilitated the decision, noted Burgess.

During the AGM, attendees were informed that 2023 was a highly successful year for the APG Network, surpassing profitability results from 2019. Moreover, roughly 25 per cent of APG Network’s income turnover is derived from the Asia Pacific region, showcasing the region’s substantial contribution to the network’s overall financial performance.

A notable aspect of this year’s AGM was the thematic mini forum – a new concept, indicated Burgess – titled Aviation & Tourism: The Intrinsic Link, hosted by Tourism Malaysia.

The forum commenced following the opening speech by Malaysia’s Deputy minister of tourism, arts & culture, Khairul Firdaus Akbar Khan. Presentations during the forum were delivered by Shahrin Mokhtar, director of strategic planning at Tourism Malaysia; Mayur Patel, head of Asia at OAG Aviation; and Nigel Wong, president of the Malaysian Association of Tour & Travel Agents.

Hyatt Centric Zhongshan Park Shanghai opens for business

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Plaza Premium Group names new GM

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Plaza Premium Group (PPG) has appointed John Girard as general manager operations for Hong Kong, where he will oversee PPG’s operations at its hometown, Hong Kong International Airport, in his new role.

A veteran global hotel executive with deep experience in Hong Kong, Girard has an extensive hospitality career, including over three decades in leadership positions at Hong Kong hotels, most recently as area general manager and vice president of development at Regal Hotels International where he managed the 1,200-room Regal Airport Hotel.

Singapore destination expert World Express presents new brand, positioning

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From left: Darren Tan, Tara Tan, and Tan Chee Chye of World Express

One of Singapore’s longest-standing DMCs, World Express, has unveiled a brand refresh as it celebrates 55 years in the business. It now sports a modernised logo – a geometric sequence of five rectangles forming an abstract W – and positioning as The Local Insider to reflect its commitment to offering guests authentic and immersive experiences curated by local experts.

Aligned with the brand refresh, the company’s website has also taken on a new look and streamlined navigation across its core leisure, cruise and business events services.

From left: Darren Tan, Tara Tan, and Tan Chee Chye of World Express

The rebranding exercise is a culmination of efforts to review its business focus following the pandemic disruption, which included consolidating internal processes and the closure of two companies within the group – Sita World Travel and Singapore Sightseeing.

Darren Tan, managing director of World Express, told TTGmice that coming out of the pandemic, the management had asked themselves several “soul-searching” questions, like “what is it we really do, what our focus is, and how we can crystallise our focus”.

“Moving ahead, we want to focus on our DMC services forte,” he said.

He shared that the brand refresh campaign was initiated by his eldest daughter, Tara Tan, who curated and led the communications efforts. With Tara’s involvement, the DMC now has third-generation hands on deck.

World Express was founded in 1969 by Darren’s father, Tan Chee Chye, who now holds the chairman position.

Darren pointed out that World Express is going from strength to strength, having boosted its team post-lockdown with “new people who are true veterans in the business”.

Kathryn Loh, who previously held leadership positions at Safe2Travel, SingExpress Travel, and Tour East Singapore, is now director of MICE and corporate development at World Express; Valencia Ang, who has more than 20 years of experience in tourism, is now director of cruise; and Eunice Chua, previously regional director of MICE at Tour East Singapore, is now an advisor at World Express.

“We also enjoyed incredibly busy years after the pandemic, and soon we will be bringing into Singapore a 3,500-pax incentive travel event,” said Darren.

Looking ahead, World Express will step up its commitment to sustainability through deeper understanding of clients’ expectations and identifying and working with suppliers that offer sustainable products.

Uniworld sees potential in Asian market, launches themed charters

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Uniworld S.S.Victoria's Royal Suite

River cruising has a lot more potential to grow among Asian travellers, said Henry Yu, managing director, Asia, Uniworld Boutique River Cruises.

In an interview with TTGmice, he added that there was increasing awareness of river cruising and the Uniworld brand.

Uniworld S.S.Victoria’s Royal Suite

“If they travel with us this year, 70 per cent of our customers will return within the next three years, and bring more customers back,” he said.

He observed that customers were also making bookings earlier. Meanwhile, its Rhine and Danube river cruises remain the most popular cruises, although there is growing interest in its southern France and Bordeaux itineraries.

This year, Uniworld’s new Super Ship, the S.S. Victoria, set sail in March, starting from Amsterdam on an eight-day Holland & Belgium at Tulip Time cruise, then on to an eight-day Castles Along the Rhine trip from Basel to Amsterdam, before cruising along the Magnificent Moselle and Rhine itinerary for 10 days.

The ship, with 55 suites and staterooms, can accommodate up to 110 guests. The biggest Royal Suite is a sizeable 47m2, while the suites range from 22m2 to 23.5m2.

Launching in 2025 will be the S.S. Elisabeth, the sister ship to S.S. Victoria, which boasts two Royal Suites at 47m2 that can be combined with an adjoining suite next door to create an even bigger 70.5m2.

Uniworld has also launched new themed cruises this year, which includes sailing with Michelin-star celebrity chefs, Robert van Rijsbergen, Uniworld’s culinary director, and Taiwanese chef Thomas Chien.

There is also a Pearl Wedding Anniversary sailing with Chinese news anchor, Ho Rong, in November on an eight-day Enchanting Danube itinerary from Budapest to Passau.

Holiday season cruises are also open for booking, with seven itineraries on the Rhine and Danube rivers, taking passengers to various Christmas markets across Western and Central Europe.

Yu emphasised that Uniworld can provide all the necessary logistical arrangements, including transfers, food and beverage, and activities for charters.

For corporate charters, venues and function rooms are also available, with places such as the lounge, bar, restaurant and sun deck that can be utilised as meeting venues.

Opening of Axi Plaza tips MICE fortunes in Cam Ranh’s favour

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Axi Plaza facade

Axi Plaza – a four-storey building with F&B, shopping, and business events facilities built by Ho Chi Minh City-headquartered The Anam Group – opened yesterday in Cam Ranh, a city in Khanh Hoa Province, on the south central coast of Vietnam.

“Axi Plaza is a gamechanger for Cam Ranh, where the (multipurpose space) will help support local tourism through MICE. Moreover, MICE business is not limited to The Anam Cam Ranh, and instead, serves the wider community and other five-star hotels nearby that do not have facilities to host large corporate groups,” said Pham Van Hien, chairman of The Anam Group.

Sporting a design inspired by the country’s ubiquitous coracle boat, Axi Plaza’s indoor space is a 1,197m2 conference hall on the third floor good for 1,000 pax in theatre-setting, or 500 pax for gala dinners. The hall features a high ceiling with timber beams fashioned in a fan formation, a cutting-edge 75m2 LED screen, as well as floor-to-ceiling windows that let in an abundance of natural light and offer a 180-degree view of the ocean.

The 1,077m2 rooftop on the fifth floor – with an unblocked 360-degree view – will also work as an event space in the late afternoons to evenings, added Martin Koerner, group commercial director, The Anam Group. Other outdoor spaces include a grass lawn on the beachfront, accompanied by three swimming pools.

“We want to bring MICE groups as close as possible to the ocean. The beach is our biggest draw here in Cam Ranh,” Koerner added.

Various company events and a forum in cooperation with the local tourism department have already been planned at Axi Plaza this year. The Anam Group will also attend IMEX Frankfurt next month to market Axi Plaza to more international business events groups.

Aside from its event offerings, Koerner shared that Axi Plaza will also boast a 200m2 Axi Plaza Lounge, as well as dedicate 10,000m2 to more than 40 shopping and dining outlets. “The lounge will be helpful for travellers who need to check out of their hotels at noon and have hours (to kill before their) evening flights. The airport is only 15 minutes away (from Axi Plaza).”

When asked why the building held its opening ceremony without any tenants yet present, Laurent Myter, group general manager, The Anam Group, explained: “We’ve had 51 international and local brands come this week to look into the feasibility of setting up shop. The event space is already open, and the plan is to launch the shopping and F&B over the next three to six months.

“This is because we need to have the pull factor of international brands, and the right tenant mix, which is why we did not want to commit earlier even though we’ve had several interested parties.”

Most importantly, Myter pointed out that the services offered at Axi Plaza need to serve tourists, including a money exchange, pharmacy, grocery shop, and an entertainment zone for children. The Anam Group is also toying with the idea of an overnight tailoring shop, as it is very popular in Vietnam.

The largest multipurpose convention centre in the region, Axi Plaza marks The Anam Group’s third major development, following the launch of resorts The Anam Cam Ranh and The Anam Mui Ne in 2017 and 2023 respectively. Although the parent company is the same, Axi Plaza will have its own team, kitchen, and management.

Gel Gomez joins Anchor Land as GM

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Zürich works to show off its fun side for incentive travel

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Long regarded as the financial and business heart of Switzerland, Zürich is now determined to remind business event planners that it has a playful side that will charm incentive travel groups.

Anita Berardi, market manager for South-east Asia, Korea and global accounts at Zürich Tourism, told TTGmice: “Zürich has a lot of things to do, but visitors don’t really know about them. So, we are now trying to remind visitors that Zürich is a destination of its own.”

South-east Asian event planners explore Zürich ahead of the 9th Asia Trophy

In hosting a three-day pre-tour leading up to last week’s 9th Asia Trophy, an annual destination showcase organised by the Switzerland Convention & Incentive Bureau, Zürich Tourism was able to make its point.

A select group of event planners from Singapore, Malaysia, Indonesia, Vietnam and Thailand were brought to tour Mühlerama, an industrial mill and a museum of food culture, where they also learnt to bake their own bread; enjoyed a scenic boat ride between Zürich and Kilchberg, which has private charter opportunities; explored the sprawling Lindt Home of Chocolate, where they learnt about chocolate evolution and production while sampling chocolate products; and partook in a guided tour of the Kunsthaus Zürich, renowned as the largest museum of fine arts in the country that houses more than 800 years of art history.

The programme also featured attractive dining locations such as Restaurant Adlisberg, a former cow shed and now a charming venue serving Swiss home classics made with seasonal local produce.

The group was accommodated at The Dolder Grand, a luxurious resort specialising in wellness. According to Fabian Gruetter, director of revenue, reservations groups, the property is already a hit with corporate groups, as it offers a plethora of activities on site, such as free-to-use e-bikes, ice-rinks (in winter) and spa facilities as well as paid ones like the nine-hole golf course. All five restaurants on property also boast customised dining arrangements for private events, while groups can take their pick of 15 function rooms.

Berardi shared that incentive travel groups can now plan their time in the city with ease, thanks to the newly-launched Zürich City Guide app, which captures activities, restaurants, and main attractions across the city. Planners can also purchase the Zürich Card, which allows users to access public transportation services as well as museums, activities, and various benefits.

When asked if Zürich’s position as the smartest city in the world, ranked five years in a row by IMD Smart City Index, had any impact on its business events ambitions, Berardi said the reputation certainly sparked curiosity about how life was like there.

“Delegates will realise that a smart city is not only about technology, but it’s also about a great public transportation system, an advanced waste management system, a human-centric political view, and more. There is government intention to make the city better for citizens, which also benefits visitors and business travellers,” she said.

Presently, Zürich Tourism is keen to attract more Asian incentive travel groups by leveraging on easy air access.

“Zürich is a big hub within Europe, with many flights from Asia coming directly or via other hubs,” said Berardi, adding that it was common for Asian groups to make Zürich their first stop in the country.

“As the largest city in Switzerland, it has the highest number of hotels and is a very good centre to start off day excursions around the country. Within one hour or 90 minutes, travellers can reach the mountains, for instance,” she explained.

Boracay MICE Alliance hosts inaugural networking event in Manila

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The Boracay MICE Alliance is the brainchild of Cleofe Albiso, managing director of Megaworld Hotels and Resorts.

Boracay MICE Alliance (BMA), a collaboration of hospitality stakeholders formed three years ago, held its first-ever Networking and Business Exchange in Manila on Monday to convey to the world that the island is ready to welcome business events.

They are positioning the island as a sustainable tropical paradise for business events, with the tagline Choose Boracay.

The Boracay MICE Alliance is the brainchild of Cleofe Albiso, managing director of Megaworld Hotels and Resorts.

“We really need everyone’s support. A lot of destination marketing efforts have been put up among regions in the Philippines and among our Asian neighbours. We want a piece of business not just for leisure but also for MICE,” said Cleofe Albiso, BMA chair and managing director of Megaworld Hotels and Resorts.

Currently, Boracay’s business events capabilities include 14,730 keys across 430 hotels and resorts accredited by the Department of Tourism (DoT); three convention centres; and meetings and event spaces for a total of 4,500 pax. More hotels are expected to come online in the future.

This year, the DoT is targeting 2.1 million tourists for Boracay, of which 800,000 are foreigners. Although there were 2.1 million arrivals in 2023, there were only 422,201 foreigners, the rest of whom were domestic tourists or Filipino workers based overseas.

Maia Israel, BMA president and general manager of Belmont Hotel Boracay, noted that in 1Q2024, the island received more than 503,000 visitors from the National Capital Region and Western Visayas, “which means there is still room to develop (tourism from) other Philippine regions”.

During the same period, the top two foreign inbound markets were from South Korea and China with 50,329 and 22,324 pax, respectively.

In an effort to cultivate new source markets, Boracay and the newly-formed Global Tourism Business Association held a business forum on April 18-20, 2024, which was attended by nine Asian ambassadors.

Bhutan waives Sustainable Development Fee for MICE groups

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Bhutan aims to position itself as a business events hotspot in the region

The Department of Tourism (DoT) Bhutan is demonstrating its support for its fledging business events sector by waiving the country’s daily Sustainable Development Fee (SDF) for eligible events.

Organisers of business events can apply for an SDF waiver under several conditions, such as requiring a minimum of seven participants excluding organisers, speakers or hosts.

Bhutan aims to position itself as a business events hotspot in the region

SDF waivers are available for up to four nights per event excluding travel days, and applications must be submitted at least one month prior to the event. The event must be organised by a DoT-certified Bhutanese tour operator or hotel.

The SDF waiver applies exclusively to the participants. Accompanying partners, children, and friends are not eligible. Participants can also opt to extend their stay in Bhutan as tourists by paying the applicable SDF.

The SDF serves as a daily contribution by tourists towards the nation’s development. All tourists must pay an SDF of US$100 per night (US$50 for children between the ages of six to 12 years) and a non-refundable, one-off visa application fee of US$40.

A comprehensive report, including the event’s outcomes and photographs, must also be provided to the DoT within one month after the guests’ departure.

“The MICE market is one of the highest revenue contributors to the global tourism industry. Recognising the significant economic advantages that MICE business can bring into Bhutan, we feel it is very important to provide incentives to attract more group business Bhutan. As such, we are pleased to waive the daily SDF for MICE events,” said Dorji Dhradhul, the director general of Bhutan’s DoT.

In 2019, Bhutan welcomed 904 business events travellers, predominantly from Japan, the UK, Germany, and India.

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