New Zealand wants to make it easy for organisers to promote their event and attract as many delegates as possible
Tourism New Zealand has launched a Delegate Marketing Hub, featuring more than 150 assets to help conference and event organisers promote their upcoming events in New Zealand.
The library of free marketing tools includes videos, eDM headers and footers, social media tiles, postcards, factsheets, maps, sample itineraries, pre-written copy, and website design tips. White label promotional material can be downloaded and customised with the logo and information for a specific event.
New Zealand wants to make it easy for organisers to promote their event and attract as many delegates as possible
The platform also offers a suite of new and refreshed Toolkits to support conference organisers. These offer advice, timelines, and strategies for the conference planning process.
The toolkits include Your Guide to the Conference Hosting Journey – a PCO-approved timeline of what to do when; The Art of Maximising Attendance – a best practice guide for marketing an event; Incorporating Māori Culture into your Conference – advice on how to authentically include Māori culture in an event, from content to experiences; Sustainability Toolkit – of key considerations to reduce the footprint of an event; and Conference Impact Aotearoa – a new legacy framework to ensure the conference creates positive benefits.
Marketing materials will be organised by Asset Type and Region/City, and the hub also includes a filter tool for easy use. A guide is available to make the most of the resources.
Tourism New Zealand’s general manager NZ & business events, Bjoern Spreitzer, said: “We know the opportunity to explore New Zealand plays an important part in enticing delegates to attend conferences hosted here. We want to make it easy for organisers to promote their event and New Zealand to attract as many registrations as possible and ensure the success of their event.
“The how-to guides not only support organisers on their conference hosting journey, but ensure the events held here enrich New Zealand beyond the economic impact, by providing meaningful connections with our culture, people, and environment.”
Awareness of Perth (pictured) and Western Australia is strong in Malaysia, but challenges abound due to the weakened ringgit
The ringgit weakened to RM4.77 per US dollar on April 18, 2024, nearing its February 21 low of 4.8, marking its weakest position since January 1998.
This has made it challenging to promote destinations like Perth and Western Australia to business event groups in Malaysia, despite airlift having returned to pre-pandemic levels.
Awareness of Perth (pictured) and Western Australia is strong in Malaysia, but challenges abound due to the weakened ringgit
Alex Ng, director of business development – corporate & incentive for Business Events Perth, said: “Awareness of the destination is strong. What we need to address is the cost factor. We are collaborating with ground operators to showcase Perth and Western Australia as a value-for-money destination.”
In light of the depreciating ringgit, Ng pointed out that Business Events Perth is “engaging in discussions with corporate clients and agents to tailor offerings and provide support” to continue to attract outbound Malaysian business events.
One way to save costs, Ng suggested, was to provide delegates with more free and easy time to visit beaches and parks as these experiences are cost-free.
He remains buoyant about the sector, adding that Business Events Perth is proceeding with plans for a B2B roadshow to be held in 2H2024 in Malaysia, in collaboration with Tourism Western Australia in 2H2024.
Another way to reduce overhead costs is to explore accommodation beyond Perth’s CBD, or opt for local branded hotels, suggested Saini Vermeulen, executive director, Within Earth Holidays. Fortunately, clients are increasingly open these days.
Vermeulen further emphasised Western Australia’s allure for Malaysian groups, given the state’s easy accessibility, favourable weather conditions, diverse range of experiences, and abundant flight options from Kuala Lumpur.
ICCA’s Senthil Gopinath (pictured) indicated that the Global Advocacy Alliance is a key part of ICCA's commitment to advocacy
ICCA has partnered with The Business of Events to introduce the Global Advocacy Alliance, an initiative to effectively champion the interests of the event sector and facilitate its growth and recognition.
Scheduled to run during the ICCA Plenary at IMEX Frankfurt on May 13, 2024, this session will convene 200 industry leaders to foster dialogue and share best practices in advocating for the event sector to governmental bodies at local, regional, and national levels.
ICCA’s Senthil Gopinath (pictured) indicated that the Global Advocacy Alliance is a key part of ICCA’s commitment to advocacy
Supported by Gevme, the session will feature insights from industry leaders from politics, destinations, consortiums, convention bureaus, and venues.
The alliance will address key areas including:
Educating on Advocacy: Providing resources and guidance on the significance of advocacy for the business events sector, emphasising its role in economic development, community engagement, and cultural promotion.
Highlighting Economic Impact: Showcasing data and case studies demonstrating the economic value of business events, including revenue generation, job creation, and support for local businesses.
Emphasising Social Impact: Illustrating how business events contribute to social development, such as improving community infrastructure, supporting local causes, and enhancing the quality of life for residents.
Stressing Cultural Significance: Outlining how business events serve as platforms to showcase and celebrate the cultural heritage of destinations, fostering cross-cultural exchange and understanding.
Encouraging Corporate Engagement: Providing strategies for engaging corporate brands in utilising events as effective communication and marketing tools, emphasising the unique value of live events in audience engagement.
Facilitating Government Advocacy: Offering guidance on engaging with governmental bodies to advocate for policies and initiatives supportive of the business events sector, beyond mere lobbying efforts.
Promoting Soft Power Initiatives: Highlighting the role of business events in driving trade, investment, and soft power initiatives for destinations, leveraging events to enhance global perception and attract inward investment.
The culmination of this initiative will be a comprehensive toolkit designed to aid stakeholders in advocating effectively to governments.
ICCA’s CEO, Senthil Gopinath, said: “We’re thrilled to be able to offer members the opportunity to learn how to more effectively communicate with key stakeholders to advocate for their respective sectors to governments and policymakers. By advocating for the best interests of our industry, we contribute to the collective growth and upward trajectory of our community as a whole.”
Martin Fullard, director of The Business of Events, who will be chairing the event, remarked: “Advocacy is one of the biggest challenges our industry faces and is globally recognised as imperative. The idea behind this event is to bring together industry leaders to share best practices and create a toolkit for everyone involved to utilise in their advocacy efforts.
“Through this new advocacy alliance, we aim to empower convention bureaus and other stakeholders with the templates and tools they need to effectively engage with policymakers.”
Event brief
The event, co-organised by Thai Department of International Trade Promotion (DITP), Thai Chamber of Commerce (TCC), and Koelnmesse, took place in Bangkok Thailand in March 2024.
The event came about as organisers recognised the dominance of the HoReCa sector in the Asia Pacific region within the global economy, attributing it to increasing disposable income, urbanisation, and evolving consumer preferences. According to Market Research Future, the global HoReCa market was valued at approximately US$3.6 billion in 2023 and is projected to reach US$6.5 billion over the next decade.
Event highlights
Themed Shaping The Future of HoReCa, the tradeshow saw a notable emphasis on sustainability, including energy-efficient appliances and food waste management. Digitalisation was also a key focus, with attention placed on enhancing guest experiences and implementing contactless services. Spotlight was also shone on plant-based menus and wellness, featuring alternative milks and fitness equipment.
In total, there were 359 exhibiting companies from 23 countries, alongside 391 hosted buyers from 24 countries and regions, where 1,636 meetings were held.
Organisers also wanted THAIFEX-HOREC Asia to transcend being just a product showcase, and sought to establish it as a platform for innovation. This led to the development of the HOREC Xperiential Zone and its 60 exhibits. Notable innovations included HOBART’s cutlery polishing dishwasher feature, Scentible barista training scents, and a prototype of the Elmeco self-serve slush machine by the inventor of granita machines.
All three of these solutions were winners in the inaugural THAIFEX – HOREC Innovation Awards (which saw more than 350 entries), which recognised exhibitors who are pioneers and trendsetters who are improving HoReCa operations with their innovations.
Over the course of three days, the THAIFEX – HOREC Academy also saw a comprehensive programme delivered by 69 industry experts, who conducted 36 live sessions and 13 live demos to highlight the sector’s trends and best practices.
Meanwhile, the ASEAN Barista Team Championship saw 20 participating teams, while the Thailand Ultimate Housekeeping Challenge saw almost 100 participants.
Challenges
After 20 years of growth, THAIFEX – Anuga Asia reached maximum exhibition space at IMPACT Muang Thong Thani. To address this, organisers decided to spin off at least one of the tradeshows featured at THAIFEX – Anuga Asia into its own event, which led to the creation of THAIFEX – HOREC Asia.
Recognising the broader opportunities within the HoReCa sector beyond food service, organisers the opportunity to showcase new categories such as furniture and technology. The aim was to target the recovering hospitality industry in South-east Asia, especially in Thailand and Indochina. The timing was opportune, as businesses sought to invest and upgrade post-pandemic. For exhibitors, this expansion meant access to a fresh set of buyers.
Additionally, to distinguish this regional event, organisers also presented practical solutions for businesses to enhance efficiency and reduce costs. This was accomplished by showcasing products that minimised resource and manpower requirements, which could in turn address industry demands for competitiveness.
Event THAIFEX – HOREC Asia 2024 Organisers The Department of International Trade Promotion, Thai Chamber of Commerce, and Koelnmesse Venue IMPACT Exhibition and Convention Center Date March 6-8, 2024 Attendance 15,851 trade attendees from 68 countries
Established by feted chefs Matthew Orlando and Will Goldfarb, and entrepreneur Ronald Akili, AIR is sprawled over a 3,700m2 two-storey campus in Dempsey Hill, Singapore.
AIR – which stands for Awareness, Impact and Responsibility – is a restaurant, circular campus and cooking club, a multi-hyphenated space, where the founders’ purpose is to inspire thought about food.
AIR CCC. Photo credit: Kris Provoost
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The restaurant is helmed by Orlando, founder of Amass in Copenhagen, renowned as one of the most sustainable restaurants in the world. The menu here ranges from light bites like grilled Squid Salad with shaved vegetables and charred coconut to hearty mains such as a Roselle Glazed Duck Breast, grilled over charcoal, lacquered with a sticky roselle glaze, and served with cashew cream and smoked chilli oil.
There is also a Re-Incarnated “Chocolate” dessert made from the byproducts of three common processes: cocoa husks, which results from processing cocoa beans; cascara, the fruit that’s discarded in the process of making coffee; and coconut flesh, which is often discarded in the commercial use of coconuts. This trio of by-products is roasted and ground with cocoa butter and sugar to yield chocolate bars.
Sharing menu prices start from S$70++ (US$51.50) per head for lunch, up to S$300++ per head for a sit-down dinner. A vegan menu is also possible, and dietary requirements will be taken into consideration.
All the fixtures and furnishings in the restaurant were designed by Spanish product designer Andreu Carulla exclusively for AIR using recycled timber and plastic bottles (HDPE) sourced from a former art installation, as well as Styrofoam.
Aside from seating space, a portion of the second floor is dedicated to research, and visitors are welcome to wander around. Also held on the second floor is AIR’s Cooking Club. For a start, the space will host talks by farmers and producers who are telling their stories through food. Cooking classes and programmes will follow in the coming months.
Teambuilding activities facilitated by external companies, as well as dessert or cooking demonstrations can be arranged for second-floor buyouts.
To date, Air CCC has hosted several corporate groups which includes a second-floor buyout by a luxury lifestyle brand for 40 pax, and a whole space buyout by a tech brand for 300 guests.
In total, the first and second floors can take up to 100 seated guests, while the whole restaurant, including the deck and outdoor lawn, is good for 350 guests.
Minimum spend starts from S$4,000++ for a three-hour block on a weekday morning for the second-floor space buyout, and up to S$62,000++ for a 10-hour block on a weekend for the whole restaurant and outdoor area buyout.
Additionally, lining the outer perimeter of AIR, the Garden – run by an urban farming social enterprise City Sprouts – is where guests can learn about how food grows, taste what grows out of the earth, and realise their effects on the final dishes. Among the plant species are lantern chillies, starfruit, rambutan, bananas, wormwood, turmeric, moringa, belimbing, and even buah keluak.
Trip.Biz provides an extensive range of content from hotels, flights, car services, and more
Digital travel management company Trip.Biz has released a new app that aims to help businesses easily handle travel arrangements.
From the booking perspective, the app offers employees flight and hotel bookings, with options to modify, cancel, or request refunds. It can be used to book point-to-point, round-trip, or multi-point journeys, and the interface allows for easy management of itineraries.
Trip.Biz provides an extensive range of content from hotels, flights, car services, and more
On the management side, the app allows for personalised approval processes. This means approvals can be managed centrally, across different countries and cost centres, helping to streamline the workflow for managers.
Alongside the app’s debut, Trip.Biz has also unveiled a new logo, a symbol of its commitment to meeting corporate travel needs. The logo embodies the company’s core values: people, technology plus inventory, and sustainability, represented by orange, blue, and green, respectively.
Trip.Biz provides an array of international flights that cover 147 countries. Additionally, its network of business travel hotels spans 230 countries and regions, as well as partnerships with around two million hotels worldwide. Its international ride-hailing services are available in over 60 countries and over 600 cities.
M Social Phuket has appointed Pjey Mayandi as its general manager.
He brings more than 18 years of expertise to the hotel and was most recently at Soneva Fushi resort in the Maldives.
He first joined Millennium Hotels & Resorts in 2014 and played a pivotal role in the development and curation of the M Social brand – he also served as general manager of M Social Singapore, its inaugural global hotel.
Attendees at the 28th Asian Seed Congress at Te Pae Christchurch Convention Centre
The month of May is shaping up to be a busy time for many local businesses in Christchurch, typically a quiet period for tourism, thanks to a series of back-to-back conferences.
Te Pae Christchurch Convention Centre will be hosting 8,255 delegates next month, with 2,650 of them international visitors for events such as the Royal Australasian College of Surgeons Annual Scientific Congress 2024, the Institute of Directors NZ Conference, and the MotorSport NZ Conference.
Attendees at the 28th Asian Seed Congress at Te Pae Christchurch Convention Centre
The economic and social benefits that flow into the local community from these events are highly valuable.
Te Pae Christchurch alone works with 222 suppliers from the Canterbury region and 85 per cent of its purchases are from local suppliers. In 2023, Te Pae Christchurch staged 240 conferences and events for over 94,000 delegates who consumed 2.2 tonnes of locally grown broccoli, 1.4 tonnes of salmon, 3.4 tonnes of lamb, two tonnes of apples, 3,500 cucumbers, and 3,700 loaves of bread.
Meanwhile, Venues Ōtautahi, managers of Christchurch Town Hall and Wolfbrook Arena, will welcome almost 29,000 people through its doors for 22 business-related events in May. These range from large public exhibitions like the Careers Expo and the New Zealand Motorhome, Caravan and Leisure Show, to conferences and meetings including the Tactical Medicine New Zealand conference, and the Carbon and Energy Professionals conference.
Conferencing is often counter-cyclical to leisure tourism and seasonality which means March to November are the high months of activity, sustaining local businesses throughout the year.
This is reflected in the city’s full hotel rooms during this off-season. Global accommodation benchmarking company STR data published in Tourism Ticker shows that in comparison to April 2-8, 2023, Christchurch recorded an occupancy rise of 14.5 to 70.6 per cent for the week of March 31 to April 6, 2024.
All of the country’s major hotel markets have been sliding since the summer peak, as expected, but only Christchurch and Queenstown have consistently tracked above the same period last year.
Reinier Eulink, general manager of Crowne Plaza Christchurch, the city’s largest hotel and located next to Te Pae Christchurch, said the hotel’s occupancy levels during these shoulder months are well supported by domestic and international business events taking place.
“With the convention centre open, we now see certain weeks in April and May performing as strongly as our peak summer periods used to. From what we see first-hand, these new conference visitors also spend their time outside the hotel experiencing the city’s shops, cafes, restaurants and bars,” he elaborated.
General manager at AccorHotels (which has five hotels in Christchurch), Bradley Conder, added: “The opening of Te Pae Christchurch has led to a more consistent level of demand over the year, addressing our winter periods with obvious flow-on effects to even out the boom-and-bust cycle of years past and drive confidence for the market to increase investment into the city. As well as the economic boost, conferences bring social, cultural and environmental benefits to the city too.”
In addition to generating significant economic activity for the city, ChristchurchNZ’s head of business events, Megan Crum, pointed out: “Christchurch is proving to be a living classroom for conference goers, with a wealth of expertise and experience to share in sectors like agri-tech, health-tech, aerospace and geotechnical with international researchers and practitioners in these fields.”
“When a conference comes to Christchurch, it brings global leaders in that field into our community. For example, Christchurch recently became the major seed trading hub for the Asia Pacific region when it hosted the 28th Asian Seed Congress at Te Pae Christchurch Convention Centre. The event attracted 1,100 people from more than 45 countries to meet and trade seeds and discuss the future development of the industry.”
From left: Marina Bay Sands' Genevieve Lim, and Bank of America’s Deborah Caldwell at the Advancing Women in the Business Events Industry session. Photo credit: Rachel AJ Lee
Maintaining visibility and cultivating several relationships with sponsors within an organisation and wider industry is necessary for women in the business events industry, as this can lead to opportunities such as board positions or significant career advancement.
This, along with tips on choosing an appropriate sponsor, was shared at the Advancing Women in the Business Events Industry session, held on day two of PCMA’s The Business of Events conference at Marina Bay Sands last week.
From left: Marina Bay Sands’ Genevieve Lim, and Bank of America’s Deborah Caldwell at the Advancing Women in the Business Events Industry session. Photo credit: Rachel AJ Lee
On the difference between a sponsor and mentor, Deborah Caldwell, senior vice president, Asia Pacific head of events, Bank of America, shared: “A sponsor is someone that usually sits on a more senior level or has a lot of influence. A sponsor will advocate for you in some shape or form, put their reputation on the line for your career growth, and advocate for you.
“Meanwhile, a mentor is more of a private relationship. They do not have to be someone senior or has influence, but will share knowledge, offer feedback, and help with development. They (usually will) possess skills and experience relevant to the mentee’s area of interest.”
This is because women usually struggle with articulating their achievements and advocating for themselves, making the role of sponsors even more crucial in career progression, speakers observed.
Culturally, some nationalities, especially in Asia Pacific, can also be shy in articulating what exactly they want during their career planning.
“It shouldn’t be uncomfortable to think about the job that you want. There are certain key people you have to tell, so that they can help you. Even if you’re introverted, or from a culture where it feels uncomfortable, you would have to at some point, tell someone exactly what you want,” shared Caldwell.
In any relationship, it takes two hands to clap, and it is no different when looking for a sponsor.
“Sponsor relationship is reciprocal, as your sponsor will be taking on a lot of responsibility in wanting to advocate for you. Hence, you also have to think about your role, and what you can contribute as well,” added Genevieve Lim, executive director of MICE management, Marina Bay Sands.
As to identifying potential sponsors, Caldwell advised: “When thinking about potential sponsors, think about what you are trying to achieve (in this career path). It does not need to be directly related to your current job, it could be something that you want to become the CEO of (in the future), or something that will add to your particular journey or development.”
Caldwell added that “lateral movement”, defined as moving to another destination to work under a different boss within the same organisation, can also be considered a form career advancement.
As such, it is important to understand where one wants to go, so that they can be strategic about it, and put themselves in the relevant situation.
Caldwell stressed: “It’s about visibility. You need other people sitting in the broader organisation to know who you are, other than your manager. So turn up at meetings, ask a question, say a statement, or join a committee. Just be vocal, because that’s all you have to do to be in the mix.”
Swiss International Air Lines (SWISS) will connect Switzerland with its fourth-largest Asian trading partner, South Korea, through thrice-weekly non-stop services between Zurich and Seoul from May 7 this year.
The move not only emphasises the importance of this route for business travel and facilitation between the two countries, it also strengthens SWISS’s presence both in the west and the east. The airline, which is part of the larger Lufthansa Group Airlines, earlier announced new intercontinental destinations like Washington, the US and Toronto, Canada.
The direct flights between Zurich and Seoul will be a boon for the business events industry
“By adding Seoul to its longhaul network, SWISS demonstrates its commitment to expanding its global reach,” Leo Tonidandel, general manager Korea, Lufthansa Group Airlines, told TTGmice.
The flights will be operated with an Airbus A340 equipped with First, Business, Premium Economy and Economy Class. The eastbound flight LX122 will leave Zurich at 13:40 on Tuesdays, Fridays and Sundays, landing in Seoul at 08.25 the following day. The westbound LX123 service will depart from Seoul on Mondays, Wednesdays, and Saturdays at 09.55, arriving in Zurich at 16.50.
Tonidandel shared that event planners were “keenly aware of the potential benefits this enhanced connectivity brings”.
“The prospects of direct flights have sparked enthusiasm for organising events, conferences, and business gatherings in both cities,” he added.
The airline offers customised group rates for incentive travel that are tailored to the specific needs and size of the group. Groups booked through the BookaGroup tool can benefit from cost savings and preferential rates, while a SWISS account manager will assist with all queries, subject to the size of the group.
Incentive travel planners can also work with SWISS to seat all delegates from the same group together, subject to availability, and to arrange for dedicated counters for group check-ins at the airport.
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