Asia/Singapore Sunday, 26th April 2026
Page 205

Gold Coast launches video series targeted at international groups

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A screenshot from the newly-released video depicting SkyPoint Climb

Experience Gold Coast has released the first of three videos designed to attract international meetings, conferences and incentive travel programmes to the city.

The first video takes the viewer into the imagination of a meeting planner who pictures a destination with an extensive range of business event infrastructure and experiences, framed by a spectacular coastline and tropical rainforest, just like the Gold Coast.

A screenshot from the newly-released video depicting SkyPoint Climb

The first of three business event videos is now available with an additional two videos – focused on the association and incentive travel markets – to be released in the coming weeks.

Experience Gold Coast’s head of business events Brooke Campbell said: “Although we know one in two business events held in Queensland meet on the Gold Coast, it’s a fiercely competitive market and we need to continue pushing the city and the growing range of venues, accommodations and experiences on offer for business events.”

The project is supported by Tourism Australia’s Business Events Advance Program designed to increase the number and value of international business events for Australia.

Campbell added that Experience Gold Coast has received a strong level of interest, where 105 business events worth an estimated A$196 million (US$129 million) have been secured between now and 2030. Of the 105 total events secured, 20 are international business events which is expected to inject A$40 million into the city.

“Our most recent international win is the 28th IEEE International Conference on Intelligent Transportation Systems 2025 which will see 1,000 delegates inject A$2.5 million alone into the economy,” she said.

CWT expands central payment solution in China to cover hotel bookings

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Hotels join CWT's suite of offerings; CWT already offers central payments for air and rail bookings in China

CWT has introduced a new end-to-end central payment solution for hotel bookings in China, developed in partnership with corporate payments specialist AirPlus.

Integrated into the myCWT platform, this solution covers all types of hotel content including CWT business rates and client negotiated rates, in addition to non-GDS content sourced via aggregators and CWT’s direct API connections with hotels. It works for both self-service bookings made using the myCWT web and mobile apps, and for travel counsellor-assisted bookings.

Hotels join CWT’s suite of offerings; CWT already offers central payments for air and rail bookings in China

When a traveller books a hotel, their company’s payment information is captured at the time of booking to cover the room rate and deposit. The traveller is not required to provide a credit card at check-in, make any payment at check-out, or keep track of invoices from their stay to get reimbursed by their company. The company receives a consolidated monthly statement for all their travellers’ bookings, with a single, itemised invoice that facilitates VAT reclaim and expense management.

“This new solution will address several major pain points for our customers,” said Albert Zhong, general manager, China, CWT. “The adoption of corporate credit cards and virtual cards in China is relatively low compared to many other markets around the world. Business travellers here usually first pay for travel expenses out of their own pocket, and then submit tax invoices for all these expenses to get reimbursed.

“A central payments solution not only creates a much better experience for travellers, it can also help companies gain greater control over their spend, increase policy compliance, improve hotel attachment rates, reduce the risk of fraudulent transactions, and streamline invoice reconciliation.”

An energy company and another company from the life sciences sector have become the first customers that have signed up to use central payments for their hotel bookings. In the three months since making the switch, they have already seen their hotel attachment rates improve by 50-60 percentage points, while usage of their corporate negotiated hotel rates has climbed by around 20 percentage points.

Grand Millennium Auckland reveals ballroom transformation

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Grand Millennium Auckland Ballroom

Grand Millennium Auckland has unveiled its ballroom transformation following an extensive makeover that features a custom-designed lighting sculpture by James Russ Studio, an 11.5m LED wall, and updated interiors.

Adorning the entire ballroom ceiling, The Sky Garden lighting sculpture handcrafted by James Russ Studio features over a million hand-assembled LED lights.

Grand Millennium Auckland Ballroom

Drawing inspiration from spring blossoms of pink, purple and white wisteria flowers, the lighting sculpture embraces viewers in an immersive experience, adaptable across three dimmable settings.

The carpet design is inspired by the Wai o Horotiu stream that charts its course under the city and flows to Te Waitematā harbour. Changing colour tones reflect a widening of the river connecting to a sense of place and grounding the ballroom’s interior and experience to the past, and the city’s future.

The Grand Ballroom is one of the largest ballrooms in Auckland ideal for catering to a 1,000-guest cocktail function, 800 delegates for a theatre-style conference or a 550-guest banquet. The 830m2 space can be separated into four sections for smaller events that are all accessible via the pre-function area with views of Auckland city.

To celebrate the new-look ballroom, Grand Millennium Auckland is offering complimentary usage of the LED wall for gala dinners with 300+ people booked and held in 2024.

The Grand Ballroom refresh forms part of Grand Millennium Auckland’s extensive NZ$30 million (US$18 million) makeover across its F&B venues, meetings and events spaces and guestrooms.

PCMA APAC debuts Business of Events conference this month

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The event will be an opportunity for the business events community to forge meaningful connections, and engage in peer-to-peer learning

The Business of Events, powered by PCMA APAC (Professional Conventions Management Association Asia Pacific), will be held on April 15-16, 2024, at Marina Bay Sands, Singapore.

The theme for April 15 is Unlearn, where PCMA will offer three plenary sessions – The Future Thinkers; The Future of Middle Managers; and The Future of Risk-Driven Leadership.

The event will be an opportunity for the business events community to forge meaningful connections, and engage in peer-to-peer learning

In partnership with Ovations! International, Sally Foley-Lewis, an accomplished author and multi-award-winning expert in the field, will be the keynote speaker for The Future of Middle Managers.

Another speaker is Scott Bales, who will delve into The Future of Risk-Driven Leadership, highlighting C-Suite leaders’ unlearning journey and how they embrace calculated risks in today’s volatile economy. Bales is a consultant, speaker, and author, and has worked with brands such as Microsoft, Google, Deloitte, Amazon, and Visa.

Meanwhile, seasoned digital marketing and the founder & CEO of Kobe Global Technologies, Evangeline Leong, will present The Future Thinkers, a topic aimed at unlocking the potential of the modern workforce and cultivating a dynamic, innovative environment.

After lunch, delegates will be able to choose from four concurrent breakout sessions led by industry luminaries.

The following day’s theme will be Relearn, where PCMA will activate multiple 90-minute workshops and put new knowledge into action.

Themed Relearn, the day will kick off with a Connecting The Dots session, led by Dominic Thurbon, partner, climate change and sustainability services, at multidisciplinary professional services organisation EY.

Drawing insights from the first day, Thurbon will help participants embark on a journey of discovery, readying their minds for the immersive experience of Relearning across the 14 concurrent PCMA APAC Labs. Workshop topics include The Future of Events, Advancing Women in the Business Events Industry, and AI + Future Tech.

Registrations are now open here.

The Calile Hotel welcomes new GM

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Chris Kemlo has been appointed as general manager of The Calile Hotel in Brisbane.

In his new role, Kemlo will be taking a guest approach, people approach and a business approach to further enhance the guest experience at The Calile.

With more than 18 years’ experience in the industry, he previously held leadership positions with Crown Resorts in Melbourne and, more recently, with Crown Towers Sydney.

David Roberts joins Fusion Hotel Group as COO

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Audra Arul helms as cluster DOS for Kandima, Nova Maldives

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Kandima Maldives has appointed Audra Arul as cluster director of sales for its Dhaalu Atoll property, and Nova Maldives.

With over a decade of experience in the hospitality industry, she will leverage her strategic vision and market knowledge to elevate the sales performance and strengthen the position of the resorts.

Sri Lanka takes proactive steps to court China’s MICE market

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Sri Lanka wants to highlight destinations beyond Colombo; Jaffna Clock Tower pictured

Recognising China as the second-largest market for inbound business events after India, the Sri Lanka Convention Bureau (SLCB) is focused on enhancing its offerings to attract more Chinese business events travellers.

Thisum Jayasuriya, chairman of SLCB shared that the bureau organised a MICE Expo in Jaffna in November 2023 to showcase products from the northern province to 50 Chinese and international buyers. Come May 2024, the bureau will organise another B2B MICE Expo in Bentota followed by a fam trip for its key international markets.

Sri Lanka wants to highlight destinations beyond Colombo; Jaffna Clock Tower pictured

“Through these MICE expos, we wish to showcase the southern parts of Sri Lanka such as Bentota and Weligama, Kandy in the central region, and Jaffna in the northern part as new destinations which can hold small- and medium-sized business events of up to 400 delegates. All this time, international business events have been predominantly held in Colombo,” explained Thisum.

This strategy is also being used for the incentive travel market, where SLCB is working to attract luxury corporates from China to move beyond Colombo.

However, air capacity between China and Sri Lanka is a significant challenge, but authorities are actively engaging in discussions with various Chinese airlines to find a solution. Currently, SriLankan Airlines operates four weekly flights to each of the three Chinese destinations: Beijing, Shanghai, and Guangzhou.

Mark Shen, senior passenger sales manager, SriLankan Airlines shared with the Daily that there are plans to introduce direct flights from Chengdu to Colombo next year. Additionally, the airline is actively working on plans to boost flight frequencies from its existing Chinese destinations.

ICC Sydney leads the way with new Disability Inclusion Action Plan

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ICC Sydney continues to challenge biases and perceptions to create an inclusive environment through its first Disability Inclusion Action Plan

International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has strengthened its commitment to creating an inclusive and accessible venue with the launch of its inaugural Disability Inclusion Action Plan (DIAP) on World Autism Awareness Day.

The Disability Inclusion Action Plan covers four key pillars that were developed in consultation with Get Skilled Access through a lengthy discovery process, and includes outcomes across Culture, Built and Digital Environment, Employment, and Systems and Processes areas.

ICC Sydney continues to challenge biases and perceptions to create an inclusive environment through its first Disability Inclusion Action Plan

Consultant at Get Skilled Access, Bridie McKim said the venue’s Disability Inclusion Action Plan included initiatives that will support ICC Sydney’s event attendees and its workforce alike via their new commitments.

“Our mission at ICC Sydney is to make a difference for greater Sydney and for New South Wales residents, visitors and businesses and this means ensuring our services are as welcoming, inclusive and accessible as possible for everyone that arrives through our doors.

“Together with Get Skilled Access, we undertook consultation with our team to more deeply understand where our strengths are and where there is an opportunity to improve the overall accessibility of our venue services – from content presented across our digital channels to implementing training for our team to best support people with hidden disabilities, our new Disability Inclusion Action Plan is a blueprint for enhancing our services so that every visitor feels a sense of belonging and inclusion.

“In step with attendee expectations for accessible events outlined in our RESPECT: Shaping Events for Success report, we are cognisant of ensuring that every aspect of our visitors’ journey is considered, and appropriate adjustments are made to remove any barriers to a positive experience,” ICC Sydney CEO and group director – convention centres, ASM Global (APAC), Geoff Donaghy, elaborated.

Australia’s largest disability-related event is the Sydney Disability Connection Expo. Its founder River Night applauded ICC Sydney’s “commitment to inclusion”, and noted that it was “gratifying to see” the venue have a formal Disability Inclusion Action Plan to guide their practices from accessible and inclusive event management services to logistics and exhibitor services.

In 2023, ICC Sydney was the first Australian convention centre to develop an Accessible and Inclusive Events Guide for event organisers, and this next phase of work continues to build on the venue’s resources and plans to ensure it is readily accessible and welcoming to people with a disability.

Singapore adds NRF 2024: Retail’s Big Show Asia Pacific to event calendar

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From left: Comexposium’s Ryf Quail; STB's Poh Chi Chuan; and Mastercard’s David Mann

The National Retail Federation (NRF) in the US, and global event organiser Comexposium, will be bringing NRF 2024: Retail’s Big Show Asia Pacific to Singapore this June 11-13, 2024 at the Sands Expo and Convention Centre.

Retail’s Big Show is the signature global retail event held in New York City annually, and has been ranked one of the top 200 events in North America and one of the 50 fastest-growing trade events internationally.

From left: Comexposium’s Ryf Quail; STB’s Poh Chi Chuan; and Mastercard’s David Mann

With support from the Singapore Tourism Board (STB), the Asia Pacific (APAC) edition of Retail’s Big Show will be held in Singapore for the first time this year. Singapore’s strategic location and its long-established status as a regional business centre provide an optimal stage for NRF to launch the first-ever APAC version of Retail’s Big Show, aiming to integrate leaders and organisations across the retail industry to collaborate at a pan-regional level.

Themed “Fast Track Your Success”, NRF APAC 2024 will feature conference programmes, an exhibition, and retail store tours across the three-day event. These include the latest technology and innovations, best practices and thought leadership spanning the entire retail industry, such as AI and machine learning, supply chain, loss prevention and asset protection, merchandising and immersive technologies.

The event is expected to attract more than 300 exhibitors and some 5,000 retail leaders from the region and across the world.

Enterprise Singapore, the government agency championing enterprise development, is supporting the Singapore Retailers Association to curate unique retail store tour experiences for show delegates and also bring together Singapore retail technology players to showcase at the national pavilion.

Home to 60 per cent of the world’s population, APAC is an immense market for retail that has been experiencing unprecedented growth, fuelled by the region’s vast population, increasing urbanisation and the rapid rise of megacities, as well as consumers’ savviness in using advanced technology to access products and services. These trends have called for a new retail concept that is poised to revolutionise consumer experiences in APAC both online and in-store.

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