Dorsett Hospitality has made appointment changes to two of its hotels in Malaysia.
Peggy Tan has moved from Dorsett Hartamas to Dorsett Kuala Lumpur, where she helms the property as general manager.
From left: Peggy Tan; and Sophia Natasha Malik
Previously, Tan was the pre-opening general manager of Dorsett Hartamas. Prior to joining the group, she was the hotel manager of Quincy Hotel by Far East Hospitality in Singapore. She was also previously the area director of sales & marketing for Banyan Tree Hotels & Resorts Singapore.
Taking over at Dorsett Hartamas as its new general manager is Sophia Natasha Malik. She was previously the general manager of Damas Suites and Residences Kuala Lumpur and Regalia Hotel Kuala Lumpur, where both properties are affiliated properties of Dorsett Hospitality International.
In her 23-year career, Malik has worked with international hotels such as the Renaissance Kuala Lumpur, Pangkor Island Beach Resort, PARKROYAL Serviced Suites Kuala Lumpur, and MiCasa All Suites Hotel.
Australia-headquartered The Arinex Group has officially unveiled Arinex Live, which specialises in event management software, technical event direction, on-site production and experience, and post-event engagement.
At the heart of Arinex Live’s technology is the Arinex One platform. Designed by event managers for event managers, the Arinex One platform provides a range of functionalities that save organisers time and improve the delegate experience throughout the event life cycle.
Arinex Live in action
In July, The Arinex Group – comprising Arinex event management services and Arinex Live technology services – delivered three in-person, multi-day conferences across three states and industry sectors in one week.
Arinex One efficiently streamlined the programme design for 45th International Conference of the IEEE Engineering and Medicine and Biology Society, resulting in significant time savings. The platform allowed for seamless session allocation for the four-day programme, easily managing over 700 speakers across 18 concurrent rooms, ensuring zero scheduling clashes.
All three events were also enhanced by the Arinex One event app, customised to meet the unique requirements of each conference.
For example, during the Australian and New Zealand College of Veterinary Scientists Science Week 2023, attendees harnessed the app’s capabilities to navigate through the event’s programme. They also enjoyed the convenience of accessing a dynamic newsfeed that provided real-time notifications. Furthermore, delegates actively engaged in interactive Q&A sessions, constructed personalised schedules, and seamlessly exchanged contact information with fellow delegates using scannable QR codes. This process also proved beneficial for exhibitors, facilitating efficient lead capture.
Beyond receiving lead information via email, exhibitors could instantly download comprehensive lead reports. This innovative feature extends to fostering engagement by introducing point-based incentives and leaderboards. This gamification approach encourages interaction and engagement between attendees and exhibitors.
Similarly, at the Dieticians Australia 2023 Conference, Arinex Live provided comprehensive support to speakers, offering technical direction and on-site production assistance to ensure they had all the necessary resources for their presentations.
In addition to speaker support, The Arinex Group’s team ensured the overall success of the conferences with a physical presence at all stages. The dedicated on-site teams also played a crucial role in managing self-service registration kiosks and streamlining the registration process for thousands of attendees.
Centara Hotels & Resorts, has made several leadership changes within the organisation.
Robert Maurer-Loeffler, general manager of Centara Grand & Bangkok Convention Centre at Central World, has been promoted to vice president of operations for Centara Grand properties in Thailand.
David Martens has been promoted to senior director of operations for Centara properties, and also assumes the position of general manager of Centara Karon Resort Phuket.
Wuthisak Pichayagan, general manager of Centara Grand at Central Plaza Ladprao Bangkok, takes on additional responsibilities as director of operations for all Central Pattana hotel properties in Thailand.
Sebastien Scheeg, general manager of Centara Mirage Beach Resort Dubai, expands his scope with promotion to director of operations for all Middle East and Maldives properties.
In addition, Chaiphun Thongsuthum has been appointed general manager of Centara Grand Mirage Beach Resort Pattaya, while Bernd Rudigier has been appointed as general manager of Centara Grand Beach Resort Phuket.
The former Parkroyal on Kitchener Road will adopt the Novotel brand from November 1, 2023, as Accor and Worldwide Hotels Group sign on a new partnership. This follows Worldwide Hotels Group’s acquisition of the property in July 2023.
The 543-key Novotel Singapore on Kitchener, located in the Little India cultural enclave, will begin its rebranding exercise on October 31, 2023.
Accor and Worldwide Hotels Group expand on their partnership with a new Novotel signed for Singapore
Accor has an existing strong partnership with Worldwide Hotels Group, as evidenced by the latter’s successful management of ibis Styles Brisbane in Australia and ibis Budget Osaka Umeda in Japan. Carolyn Choo, CEO of Worldwide Hotels Group, said: “This acquisition aligns with our growth strategy and allows us to expand our commitment to delivering exceptional guest experiences and thoughtful customer service in strategic locations.”
The hotel had previously undergone a full-scale refurbishment in 2020, presenting now updated décor and interior design. It is ideal for both leisure and business travellers, with facilities ranging from all-day dining restaurant, hospitality lounges, and retail shops.
“We are delighted to introduce Novotel Singapore on Kitchener as a milestone achievement in our ongoing partnership with Worldwide Hotels Group, a property that emphasises our shared commitment to exceptional guest experiences,” said Garth Simmons, CEO for Accor’s Premium, Midscale & Economy Division in Asia.
“This signing is a significant step for Accor as we continue to elevate hospitality standards to provide our guests with genuine hospitality and premium comfort.”
Qantas Group’s current CEO Alan Joyce will bring forward his retirement by two months to help the company accelerate its renewal, paving the way for CEO designate Vanessa Hudson to assume the role of managing director and group CEO effective September 6, 2023.
Joyce said: “In the last few weeks, the focus on Qantas and events of the past make it clear to me that the company needs to move ahead with its renewal as a priority.
Vanessa Hudson will assume the role of managing director and group CEO effective September 6, 2023
“The best thing I can do under these circumstances is to bring forward my retirement and hand over to Vanessa and the new management team now, knowing they will do an excellent job.”
In a press statement, Qantas chairman Richard Goyder noted that Joyce “always had the best interests of Qantas front and centre”, and thanked him for his leadership “through some enormous challenges”.
Goyder said: “This transition comes at what is obviously a challenging time for Qantas and its people. We have an important job to do in restoring the public’s confidence in the kind of company we are, and that’s what the Board is focused on, and what the management under Vanessa’s leadership will do.”
As planned, shareholders will formally vote on the appointment of Vanessa Hudson as managing director at Qantas’ Annual General Meeting in November.
With Joyce’s advanced retirement, one of the executive changes announced in June this year will also be accelerated, namely the appointment of Rob Marcolina as the group’s chief financial officer and Hudson’s transition to the group CEO role.
JNTO Incentive Travel Business Meetings in session last Thursday. Photo credit: Rachel AJ Lee
Lesser-known destinations around Japan were out in full force at JNTO (Japan National Tourism Organization) Incentive Travel Business Meetings last Thursday (August 31) in Singapore, meeting with Singapore-based incentive companies to attract more groups through various subventions and marketing support.
Participating bureaus included the Shizuoka Convention Bureau (Suruga Marketing & Tourism Bureau), Fukui Prefectural Tourism Federation, MICE Promotion Council of Ibaraki, and Chiba Convention Bureau. Suppliers such as domestic chain Oriental Hotels & Resorts, Tokyu Hotels & Resorts, and VMG Hotels & Unique Venues were also in attendance.
JNTO Incentive Travel Business Meetings in session last Thursday. Photo credit: Rachel AJ Lee
A JNTO spokesperson said: “One of Japan’s strengths is that there are many cities other than Tokyo that have sufficient capacity to conduct MICE. According to the ICCA statistics for 2022, 17 Japanese cities were ranked within the top 100 cities for number of in-person meetings in the Asia-Pacific region.”
The spokesperson added: “Japanese suppliers have a growing desire to attract more incentive tours, which tend to have higher spending than general leisure tours. Almost every month, there are incentive trips to Japan from Singapore, while incentive groups from other South-east Asian countries like Malaysia and Indonesia are also steadily increasing.”
As such, JNTO’s Incentive Travel Business Meeting event will be held in a total of seven cities – Seoul, Singapore, Manila, Kuala Lumpur, Hanoi, Taipei, and Bangkok – from now until January 2024.
JNTO will also be exhibiting as ITB Asia in October 2023 in Singapore, as well as AIME in February 2024 in Melbourne. Also upcoming is the Visit Japan MICE Mart in Osaka in October, where 13 companies from South-east Asia have been invited to participate. In January 2024, JNTO will also be conducting a fam trip for travel agencies in South Korea and Taiwan.
Although the push to move visitors out from Japan’s main cities is evident, buyers at the event shared various challenges when planning for corporate events to other locations.
Theresa Lee, director, M+i Journeys, told TTGmice: “My programmes last about four to five days, so it’s difficult to visit more than two cities. We’ve tried a few times to propose places further afield, but we still fall back to places like Lake Kawaguchiko, which is within a two-hour radius from Tokyo.”
Budgets are also a factor, and with rising costs, price points in the more popular outskirts like Hakone can be more expensive compared to Tokyo, where there is a lot of competition. There also needs to be enough activities to entice clients.
“I actually proposed Ibaraki Prefecture to one of my clients, but they rejected it as they did not want to travel an extra 90 minutes (from Tokyo airport). Another reason for the rejection was that Ibaraki lacks in night-time activities, as compared to neighbouring Tokyo,” she elaborated.
Clients that would resonate well with secondary cities, Lee opined, would be the younger, repeat visitors with larger budgets, and are travelling in a group size of no more than 30.
Felicia Teng, general manager of The Meeting Lab, agreed: “Secondary cities in Japan have a lot of MICE potential, and I would recommend it for groups numbering no more than 50 people.”
Teng added that corporate trips – because of their short timeframe – are usually only able to offer a brief taste of the destination, and most times, her clients will opt to revisit on their own leisure trip in the future.
When asked if the travelling time is off-putting to her clients, Teng noted: “In terms of the total number of travelling hours, travelling time from Singapore to Nagasaki is almost the same as travelling from Singapore to downtown Tokyo. I just have to ensure I can show this to my clients as a reason to take them out of Tokyo. There is also a great disparity (in terms of costs), and I can use the savings to beef up the programme instead.”
Further to the successful completion of the 3rd JCtrans Global Freight Forwarders Expo and International Air Transport Association (IATA) Aviation Day at AsiaWorld-Expo (AWE), the world of logistics and aviation is looking to Hong Kong to spearhead industry exchanges and new growth opportunities.
On top of the home-grown Asian Logistics, Maritime and Aviation Conference to be held from November 21-22, 2023, IATA World Cargo Symposium 2024 (March 12-14), Aero-Engines Asia-Pacific 2024 (April 24-25) and Super Terminal Expo 2024 (November 5-7) will all be staged in Hong Kong for the first time.
Hong Kong International Airport
Kenneth Wong, general manager, MICE & Cruise of the Hong Kong Tourism Board (HKTB), said: “We are thrilled that Hong Kong has become the destination of choice for multiple aviation and logistic events! The city’s status as an aviation hub with a globally connected transportation network, a future-proof Airport City development, top-notch convention venues and a gateway to the GBA (Greater Bay Area) makes it a strategic choice in the region to host major industry events. ”
Located in the heart of Asia, Hong Kong is within five hours flight of half of the world’s population. It is frequently ranked among the world’s busiest international passenger airports as it hosts some 120 airlines; it is also the busiest cargo airport in the world, with cargo throughput of 4.2 million tonnes in 2022.
Hong Kong International Airport is also transforming itself from a city airport to an Airport City.
A robust expansion strategy is in place, which includes a Three-runway System that will increase capacity by 50 per cent, to be able to serve 120 million passengers and 10 million tonnes of cargo annually. Plans are in hand to strengthen the multimodal network with GBA cities through state-of-the-art cross-boundary infrastructure, Hong Kong-Zhuhai-Macao Bridge to ensure seamless travel via Hong Kong, which helps to facilitate more multi-destination exchange and excursions within the region.
As part of the Airport City development, AWE, which is located right next to the international airport, is also undergoing expansion to house the city’s largest indoor arena with over 20,000 seats, thus attracting more large-scale events to Hong Kong.
In a game-changer for the local exhibition industry, where exclusive ‘preferred partner” arrangements are common, Informa Markets Singapore and leading exhibition contractors are collaborating to reduce waste and better manage recycling.
The seven-member Singapore Sustainability Alliance, launched in October 2022, is working on sustainability targets for the identified pilot event, Informa’s FHA-F&B 2024, though initial measures had already been tried at FHA – HoReCa last September and FHA-F&B earlier in April.
The Finland Pavilion at FHA-F&B 2023
Janice Lee, event director for FHA, shared with TTGmice the various sustainability actions taken at FHA-F&B 2023.
“As wood is the largest source of waste in exhibitions, FHA collaborated with LHT Holdings to pilot the recycling of wood from booth structures, platforms and furniture that would otherwise go to landfill,” she said.
Additionally, carpets in Hall 5 of the Singapore EXPO were reused for other purposes, and e-badges were introduced to do away with plastic holders and lanyards.
Recycling stations were also set up in every hall, with items made of paper, aluminium and glass sorted and recycled. Informa also worked with Alpha Biofuel to recycle the 300kg of used cooking oil collected into bio-diesel fuel.
The tradeshow was powered by renewable electricity through the use of energy attributes certificates, helping in the journey to becoming carbon neutral.
During the event itself, Informa and the Singapore Tourism Board partnered with MiniWiz to deliver an innovative and zero-waste exhibition booth that drew much interest.
The PEO also recognised exhibitors who demonstrated their commitment to sustainable exhibiting, and certificates were awarded to the Finland, France, Germany, and Tindle pavilions.
“Our Better Stands programme looks for great examples of sustainable booths on the showfloor and celebrates the commitment of our exhibitors to sustainable construction,” noted Lee.
On challenges, alliance partner Kingsmen Exhibits executive director, Sarah Chew, said: “While we have been using reusable system components to build booths in the last four decades, exhibitors typically like to stand out in a crowded exhibition. We must continually create innovative and captivating experiences with sustainability in mind, while also considering increasing costs and competition from neighbouring countries.”
Thanks to its efforts, Informa Markets won the Sustainability Initiative of the Year award at the inaugural Singapore MICE Awards 2023. Acknowledging supply chain partners, Sukumar Verma, Informa’s managing director, said: “We look forward to continuing our collaborative efforts with the wider industry in this journey.”
International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has reported that it has attracted over one million visitors and delivered A$600 million (US$387.5 million) in visitor expenditure across 500 events, following the release of its 2022/23 Annual Performance Review.
This is up from 470,000 visitors and an economic contribution of A$190 million in FY2021/22, and ICC Sydney is on its way to delivering A$1 billion in economic contribution within the next five years.
An event at ICC Sydney. Photo credit: ICC Sydney
ICC Sydney CEO and ASM Global (APAC) group director of convention centres, Geoff Donaghy said the efforts of the team to build its ranks, partner with organisers on successful events and prioritise social impacts were recognised by event planners, the business events industry and community alike.
“Despite the headwinds we faced to scale and train our delivery teams to match business demand, we are proud to have reported 99 per cent client satisfaction, 96 per cent delegate satisfaction and 83 per cent team member engagement during the period,” Donaghy said.
Over the year, ICC Sydney hosted a healthy calendar of domestic and consumer events and a rising number of international events including 18 international conventions, 106 national conventions, 54 exhibitions, and 84 live entertainment events helping the venue team to exceed its revenue and profit targets for FY2023 – all while supporting a range of social causes and community programmes.
Overall, international event bookings and international delegate attendance is expected to take another two to three years for all markets to fully stabilise.
Recently, ICC Sydney also launched its Accessible and Inclusive Events Guide, providing guidance and resources for event planners to help organise events that are able to cater to everyone.
“We are also on track to deliver all of the objectives of our second Reconciliation Action Plan and our Legacy Program, which aims to build opportunities for local First Nations, creative industries, entrepreneurial businesses as well as students – and reduce and report on the carbon footprint of our clients’ events at ICC Sydney,” Donaghy added.
The new financial year will see ICC Sydney hosting international events such as the FDI World Dental Congress in September, World Organisation of Family Doctors conference in October, and the 23rd World Congress on Safety and Health at Work in November.
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.
The five-star property excels in backing its expansive facilities with seamless service and personalised attention, setting the benchmark for luxury in Bangkok.
Australia-headquartered The Arinex Group has officially unveiled Arinex Live, which specialises in event management software, technical event direction, on-site production and experience, and post-event engagement.
At the heart of Arinex Live’s technology is the Arinex One platform. Designed by event managers for event managers, the Arinex One platform provides a range of functionalities that save organisers time and improve the delegate experience throughout the event life cycle.
In July, The Arinex Group – comprising Arinex event management services and Arinex Live technology services – delivered three in-person, multi-day conferences across three states and industry sectors in one week.
Arinex One efficiently streamlined the programme design for 45th International Conference of the IEEE Engineering and Medicine and Biology Society, resulting in significant time savings. The platform allowed for seamless session allocation for the four-day programme, easily managing over 700 speakers across 18 concurrent rooms, ensuring zero scheduling clashes.
All three events were also enhanced by the Arinex One event app, customised to meet the unique requirements of each conference.
For example, during the Australian and New Zealand College of Veterinary Scientists Science Week 2023, attendees harnessed the app’s capabilities to navigate through the event’s programme. They also enjoyed the convenience of accessing a dynamic newsfeed that provided real-time notifications. Furthermore, delegates actively engaged in interactive Q&A sessions, constructed personalised schedules, and seamlessly exchanged contact information with fellow delegates using scannable QR codes. This process also proved beneficial for exhibitors, facilitating efficient lead capture.
Beyond receiving lead information via email, exhibitors could instantly download comprehensive lead reports. This innovative feature extends to fostering engagement by introducing point-based incentives and leaderboards. This gamification approach encourages interaction and engagement between attendees and exhibitors.
Similarly, at the Dieticians Australia 2023 Conference, Arinex Live provided comprehensive support to speakers, offering technical direction and on-site production assistance to ensure they had all the necessary resources for their presentations.
In addition to speaker support, The Arinex Group’s team ensured the overall success of the conferences with a physical presence at all stages. The dedicated on-site teams also played a crucial role in managing self-service registration kiosks and streamlining the registration process for thousands of attendees.