Asia/Singapore Tuesday, 23rd December 2025
Page 265

Element expands business intelligence toolkit with ChatGPT

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Element adds business intelligence tools to its portfolio of software aimed at growing TMCs and their clients

TMC technology provider Element has expanded its reselling agreement with cloud computing software company Zoho to include a data preparation service powered by ChatGPT.

Zoho recently announced the integration of ChatGPT into its Business Intelligence Platform, where the latest AI addition can provide TMCs with deeper augmented analytics, improved data visualisation and analysis to create actionable business insights.

Element adds business intelligence tools to its portfolio of software aimed at growing TMCs and their clients

TMCs and their clients will also have access to public data to run comparisons and set benchmarks that will help them gain business insights to improve their travel spend.

The AI-powered tools will also allow users to request data or information and set KPIs by using natural language, eliminating the need for complex SQL formulas. Advanced features include formula generation from chat, the creation of new data sets and data customisation.

Zoho draws from more than 250 data sources – including Zendesk, HubSpot, Microsoft, Mailchimp, Stripe and Google – allowing businesses to integrate and analyse data sourced from diverse third-party systems.

Gavin Smith, director of Element, said: “With the addition of Zoho Analytics and Dataprep to our portfolio of business software we can now help TMCs and/or corporate travel teams consolidate, normalise and automate their various categories of spend, no matter who their suppliers are…”

Smith added: “Zoho’s advanced business intelligence and data preparation tools make travel-related data consolidation, normalisation and processing much easier. Zoho helps businesses build data pipelines across various siloed data storage systems. So marketing, sales, support and finance get insights with KPI dashboards and reports blending across all business functions.”

ICC Sydney invests in its workforce

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The promotions support ICC Sydney’s commitment to invest in its workforce

‌International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has made 30 team member promotions from January to April 2023, as it continues to deliver a packed calendar of events moving forward.

The promotions were in various departments, and included F&B supervisor, security supervisor and audiovisual floor manager roles. The venue also supported the recruitment of casual hires.

The promotions support ICC Sydney’s commitment to investing in its workforce

Geoff Donaghy, CEO and group director of convention centres at ICC Sydney (ASM Global APAC), commented: “These promotions recognise how important it is to acknowledge, reward, and invest in the development of great talent. This is particularly important as the event industry goes from strength to strength, and as ICC Sydney continues to experience strong demand for events in 2023 and beyond.”

ICC Sydney is set to host thousands of local, interstate and international visitors in 2H2023, including the 45th International Engineering in Medicine and Biology Conference (July 2023), SXSW Sydney (October 2023) and Impact X Summit (November 2023).

Luke Fleming, director of human resources at ICC Sydney, added: “At ICC Sydney we create careers, not just jobs, investing in our people to help them achieve their goals and build lifelong professional pathways.”

“We’re proud of our award-winning training and development programs. In FY22 alone, the venue engaged in over 2,147 internal and external training courses and invested in 3,441 training hours for its diverse team of events professionals. For anyone looking for a great career opportunity, the events industry is a dynamic field with strong growth.”

One example is Stephanie Risteski, who undertook ICC Sydney’s paid Progressional Growth Traineeship Program alongside her Events Management studies through TAFE NSW. Once complete, Ms Risteski secured a full-time position as a receptionist at ICC Sydney, before being promoted to Event Planning Coordinator.

She said: “Participating in the Progressional Growth Traineeship Program, I was lucky to be exposed to different teams, services, and departments at ICC Sydney, which opened my eyes to the opportunities available at the venue.”

SACEOS presents 44th Executive Committee

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On May 18, 2023, the Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS) elected its 44th Executive Committee (2023-2024) at its 43rd Annual General Meeting.

At the helm of SACEOS’ 44th Executive Committee is Richard Ireland, president, who will be supported by Executive Committee members from diverse backgrounds in the business events industry.

Richard Ireland, president, SACEOS, said: “Together with the SACEOS 44th Executive Committee, we are humbled and privileged to be given the trust to lead the Association and MICE industry into an exciting new chapter of growth. The industry has made a strong comeback since its reopening and is on track to recover to pre-pandemic levels over the next few years. Therefore, as the voice and champion of MICE, the role of SACEOS has never been more important during this important phase of growth for the industry.

“While the outlook for the industry is very positive, there remain challenges such as manpower, talent and sustainability. And SACEOS is committed to collaborating with our members, industry players and the government in addressing the challenges so as to advance the industry’s growth and strengthen Singapore’s position as a leading global MICE destination.”

6 ways to build stronger teams through incentive travel

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Brought to you by Destination Gold Coast Business Events

As with all MICE programs, good planning starts and ends with choosing the right destination. There’s the all-important practical considerations, including accessibility, facilities, time of year and weather. You should also consider if a location offers a wide breadth of exciting experiences, whether the individuals in your team are adventure seekers, foodies or culture enthusiasts.

If your goal is to foster team building, the real key is to integrate activities that create a sense of shared purpose and camaraderie.

Here are 6 team building strategies and itinerary ideas from Destination Gold Coast’s business event experts.

1. Improve team communication
Look to include a group activity where effective communication leads to increased overall performance, such as a sailing lesson or a sea tour with double kayaks. Besides being a lot of fun, these activities will naturally improve communication skills among team members as they interact with each other in new and different ways.

2. Build trust
Incentive trips are a great way to build trust among team members as they rely on each other to navigate new environments and experiences – especially the more daring ones! During a Gold Coast incentive trip, we encourage teams to conquer the SkyPoint Climb; an awe-inspiring, open-air climb atop one of Queensland’s most iconic landmarks. Despite the full-body harness and safety rail, at 270 metres above sea level the climb can feel quite daunting for some. Tackling the activity as a team fosters a more supportive and trusting team culture, which can lead to better collaboration back home in the office.

3. Inspire creativity
Exposing team members to new cultures and ideas can help break down barriers and promote innovative thinking, which in turn leads to new ideas and approaches to work problems. You can do this through a group cooking class or pottery workshop, or by learning about a local Indigenous culture. A guided beachside rainforest walk along the magical Jellurgal mountain, led by a local Indigenous elder, allows for team members to gain a deeper understanding and appreciation of different cultures. It’s amazing how many lessons from traditional practices and the connection to land embraced by this Aboriginal tribe for thousands of years can actually inspire modern ideas and innovation.

4. Enhance problem-solving skills
By working together to overcome challenges and obstacles, you’re helping your team to be more agile and adaptable to changing circumstances. Choose activities like our TreeTop Challenge, which includes adventurous activities such as ziplines, suspended bridges and flying foxes. It’s such a fun, thrilling way to get your team to support one another.

5. Encourage understanding and appreciation of others
The beauty of teamwork is that every individual brings their own unique set of skills, traits and talents. Incorporating a wide range of activities into your itinerary allows different people to shine at different times. Consider a group surfing lesson, trapping crabs on the mighty Tweed river or seeing a performance at HOTA, Home of the Arts. Having such a diverse range of activities in your itinerary helps your team learn about each other’s preferences and personalities and promotes understanding.

6. Strengthen team bonds
The ideal incentive trip should quite literally be the trip of a lifetime. This means including unforgettable experiences such as cuddling a koala, seeing whales, hot air ballooning at sunrise or having cocktails amongst the dolphins at sunset. Having such incredible shared moments builds a sense of camaraderie among your team, strengthening working relationships back home.

When there’s so many great activities on offer, it’s easy to forget that it’s important to schedule in some downtime too. Remember to let your team enjoy some salty, sandy goodness at the beach, a spa treatment or perhaps a mindful yoga class. With the right planning and execution, you can build a program that helps employees to relax, feel appreciated and valued, while at the same time creating a much stronger team and work culture back home.

We can help you deliver a Gold Coast incentive trip guaranteed to shine as bright as your high achievers. Book a free consultation with one of our experienced Business Events team to create a unique itinerary of your own.

Cairns Convention Centre gets ready to open expansion doors

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Brought to you by The Cairns Convention Centre

The Cairns Convention Centre is set to open its doors to the new 10,500-square-metre expansion. The new spaces will include a 400-seat plenary that can be divided into two, an exhibition space for 30 booths, three large meeting rooms that can be configured into multiple options, a new third level with a banquet room that can host 500 people, and an outdoor terrace with stunning views over the Trinity Outlet.

The new façade is inspired by the Wet Tropics Rainforest, and the contemporary light interiors highlight the region’s beauty. The Centre has also been fitted with state-of-the-art technology throughout.

The expansion will allow the Centre to comfortably host up to 2,500 delegates and multiple events at the same time, but this isn’t the only noteworthy change happening at this world class facility. With the additional meeting space also comes upgrades to the Centre’s audiovisual capabilities.

All meeting spaces are now outfitted with cameras offering pan tilt zoom control features perfect for hybrid events, while presenters will find digital lecterns with AV controls and built-in preview monitors for easy reference to presentation notes. State-of-the-art laser projectors in all meeting spaces also ensure that any visual aids are shown in sharp, high resolution. The level of AV integration within the venue rooms is outstanding and provides a high level of flexibility to meet the most demanding technology needs.

Overall, the Cairns Convention Centre is set to offer a brand-new experience for delegates, with its stunning expansion, high-tech equipment, and seamless integration between new and existing spaces.

Eco-conscious meeting planners will also find that Cairns & Great Barrier Reef’s new Reforest program makes carbon offsetting easy. The tool calculates the high-level carbon footprint of an event then determines how event organizers can offset this through local tree planting and revegetation programs, like the endangered Mabi rainforest which is the home of the Lumholtz tree kangaroo on the Atherton Tablelands.

Managed by global venue management company, ASM Global, the Cairns Convention Centre is everything you would expect from an international-standard convention venue located in one of the world’s most desirable destinations.

Visit the Cairns Convention Centre new expansion
https://www.cairnsconvention.com.au/about/expansion/

or contact us

Wayne Smith
Business Development Director
wsmith@cairnsconvention.com.au

Ascott appoints new VPs of business development

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The Ascott Limited has appointed Ryan Chen and Dulaphan Amatyakul as vice presidents of business development, who will both report to Serena Lim, chief growth officer at Ascott.

Joining Ascott from Far East Hospitality, Chen will support Ascott’s business development strategies to grow the group’s current portfolio in both existing and new markets, with a focus on Japan, South Korea, the Philippines, Middle East, Africa, Turkey and India.

From left: Ryan Chen and Dulaphan Amatyakul

Based in Bangkok, Amatyakul will focus on the development of Ascott’s business strategies to drive growth in Thailand, Vietnam, Myanmar, Laos and Cambodia. He brings with him more than 15 years of experience and was previously senior vice president, investment & business development at Conduit House Holdings (Thailand).

Langham Hospitality Group welcomes new CEO

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Bob van den Oord has been named CEO for Langham Hospitality Group, stepping up from his current role as regional vice president – Europe, Middle East and North America from September 1.

Having served as a senior business leader at Langham Hospitality Group for the last 20 years, he will lead the company’s growth, enhance operational efficiencies and develop the guest experience through new partnerships and digital innovations in his new role.

Exceptional days

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1. Be one with the All Blacks
The All Blacks Experience in Auckland is an immersive journey powered by storytelling that celebrates the legacy of New Zealand’s national rugby team. From interactive exhibits to behind-the-scenes tours, visitors will experience what it feels like to face the team performing the Haka and simulate walking onto the playing field.

2. Films and fantasies
One of Auckland’s premier attractions, Weta Workshop Unleashed is a high-sensory experience for fans of New Zealand’s famous fantasy films. The 90-minute guided tour takes you through a hands-on world of special effects, animatronics and creature design.

3. Chocolatey goodness
Chocolate enthusiasts will love bringing their dream creations to life using locally sourced ingredients and packaged with artwork by New Zealand artists. Chocolate making at the Wellington Chocolate Factory adopts artisan methods from the 18th century, is sustainable, and is made ethically to support cocoa growers.

4. Sustainable stays
Period undies and fragrant shower bombs that clean the water drain at the same time? Five-star boutique hotel Sudima Christchurch City is not only brand new and bold, but it is also blending sustainability with style like few of its competitors. It has great apartment options too.

5. Auckland Bridge adventures
Climb your way to breathtaking panoramic views of the city skyline and traffic whizzing past and below, while learning about the history of the Auckland Bridge. The bridge also offers the Bungy Pod for next-level adventure.

6. Dine like a Maori
Dinner at Hiakai Restaurant in Wellington is unforgettable with sophisticated boundary-pushing cuisine celebrating Maori ingredients and traditional ways of cooking. Guests leave with a newfound appreciation for New Zealand’s culinary heritage, thanks to celebrated Mãori-Samoan chef Monique Fiso.

Espire Hospitality Group names new directors

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Espire Hospitality Group has appointed Sanjay Kumar as director of operations and Kunal Sabharwal as director of sales.

With over 15 years of experience in operations management, Kumar will play a crucial role in optimising operations, streamlining processes, and driving overall efficiency within the organisation.

From left: Sanjay Kumar and Kunal Sabharwal

Sabharwal will be responsible for developing and executing strategic sales initiatives and driving revenue growth in his new role.

Amassing over two decades of experience in the hospitality industry, he has worked with India’s leading hospitality brands including Accor, Hilton, ITC, Ananta Hotels & Resorts and Radisson.

Mandarin Oriental announces senior leadership appointments

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Mandarin Oriental has named Amanda Hyndman as its new chief people officer, and promoted Francesco Cefalú to the role of chief development officer.

Having been with Mandarin Oriental since 2007, Hyndman will oversee the development of human resources strategies that support the growth of the brand and colleague career development in her new role.

Cefalú, who joined the company in 2016 as regional development director for EMEA, will oversee the development of the group’s pipeline of hotels and residences worldwide.

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