Centara Hotels & Resorts, has made several leadership changes within the organisation.
Robert Maurer-Loeffler, general manager of Centara Grand & Bangkok Convention Centre at Central World, has been promoted to vice president of operations for Centara Grand properties in Thailand.
David Martens has been promoted to senior director of operations for Centara properties, and also assumes the position of general manager of Centara Karon Resort Phuket.
Wuthisak Pichayagan, general manager of Centara Grand at Central Plaza Ladprao Bangkok, takes on additional responsibilities as director of operations for all Central Pattana hotel properties in Thailand.
Sebastien Scheeg, general manager of Centara Mirage Beach Resort Dubai, expands his scope with promotion to director of operations for all Middle East and Maldives properties.
In addition, Chaiphun Thongsuthum has been appointed general manager of Centara Grand Mirage Beach Resort Pattaya, while Bernd Rudigier has been appointed as general manager of Centara Grand Beach Resort Phuket.
The former Parkroyal on Kitchener Road will adopt the Novotel brand from November 1, 2023, as Accor and Worldwide Hotels Group sign on a new partnership. This follows Worldwide Hotels Group’s acquisition of the property in July 2023.
The 543-key Novotel Singapore on Kitchener, located in the Little India cultural enclave, will begin its rebranding exercise on October 31, 2023.
Accor and Worldwide Hotels Group expand on their partnership with a new Novotel signed for Singapore
Accor has an existing strong partnership with Worldwide Hotels Group, as evidenced by the latter’s successful management of ibis Styles Brisbane in Australia and ibis Budget Osaka Umeda in Japan. Carolyn Choo, CEO of Worldwide Hotels Group, said: “This acquisition aligns with our growth strategy and allows us to expand our commitment to delivering exceptional guest experiences and thoughtful customer service in strategic locations.”
The hotel had previously undergone a full-scale refurbishment in 2020, presenting now updated décor and interior design. It is ideal for both leisure and business travellers, with facilities ranging from all-day dining restaurant, hospitality lounges, and retail shops.
“We are delighted to introduce Novotel Singapore on Kitchener as a milestone achievement in our ongoing partnership with Worldwide Hotels Group, a property that emphasises our shared commitment to exceptional guest experiences,” said Garth Simmons, CEO for Accor’s Premium, Midscale & Economy Division in Asia.
“This signing is a significant step for Accor as we continue to elevate hospitality standards to provide our guests with genuine hospitality and premium comfort.”
Qantas Group’s current CEO Alan Joyce will bring forward his retirement by two months to help the company accelerate its renewal, paving the way for CEO designate Vanessa Hudson to assume the role of managing director and group CEO effective September 6, 2023.
Joyce said: “In the last few weeks, the focus on Qantas and events of the past make it clear to me that the company needs to move ahead with its renewal as a priority.
Vanessa Hudson will assume the role of managing director and group CEO effective September 6, 2023
“The best thing I can do under these circumstances is to bring forward my retirement and hand over to Vanessa and the new management team now, knowing they will do an excellent job.”
In a press statement, Qantas chairman Richard Goyder noted that Joyce “always had the best interests of Qantas front and centre”, and thanked him for his leadership “through some enormous challenges”.
Goyder said: “This transition comes at what is obviously a challenging time for Qantas and its people. We have an important job to do in restoring the public’s confidence in the kind of company we are, and that’s what the Board is focused on, and what the management under Vanessa’s leadership will do.”
As planned, shareholders will formally vote on the appointment of Vanessa Hudson as managing director at Qantas’ Annual General Meeting in November.
With Joyce’s advanced retirement, one of the executive changes announced in June this year will also be accelerated, namely the appointment of Rob Marcolina as the group’s chief financial officer and Hudson’s transition to the group CEO role.
JNTO Incentive Travel Business Meetings in session last Thursday. Photo credit: Rachel AJ Lee
Lesser-known destinations around Japan were out in full force at JNTO (Japan National Tourism Organization) Incentive Travel Business Meetings last Thursday (August 31) in Singapore, meeting with Singapore-based incentive companies to attract more groups through various subventions and marketing support.
Participating bureaus included the Shizuoka Convention Bureau (Suruga Marketing & Tourism Bureau), Fukui Prefectural Tourism Federation, MICE Promotion Council of Ibaraki, and Chiba Convention Bureau. Suppliers such as domestic chain Oriental Hotels & Resorts, Tokyu Hotels & Resorts, and VMG Hotels & Unique Venues were also in attendance.
JNTO Incentive Travel Business Meetings in session last Thursday. Photo credit: Rachel AJ Lee
A JNTO spokesperson said: “One of Japan’s strengths is that there are many cities other than Tokyo that have sufficient capacity to conduct MICE. According to the ICCA statistics for 2022, 17 Japanese cities were ranked within the top 100 cities for number of in-person meetings in the Asia-Pacific region.”
The spokesperson added: “Japanese suppliers have a growing desire to attract more incentive tours, which tend to have higher spending than general leisure tours. Almost every month, there are incentive trips to Japan from Singapore, while incentive groups from other South-east Asian countries like Malaysia and Indonesia are also steadily increasing.”
As such, JNTO’s Incentive Travel Business Meeting event will be held in a total of seven cities – Seoul, Singapore, Manila, Kuala Lumpur, Hanoi, Taipei, and Bangkok – from now until January 2024.
JNTO will also be exhibiting as ITB Asia in October 2023 in Singapore, as well as AIME in February 2024 in Melbourne. Also upcoming is the Visit Japan MICE Mart in Osaka in October, where 13 companies from South-east Asia have been invited to participate. In January 2024, JNTO will also be conducting a fam trip for travel agencies in South Korea and Taiwan.
Although the push to move visitors out from Japan’s main cities is evident, buyers at the event shared various challenges when planning for corporate events to other locations.
Theresa Lee, director, M+i Journeys, told TTGmice: “My programmes last about four to five days, so it’s difficult to visit more than two cities. We’ve tried a few times to propose places further afield, but we still fall back to places like Lake Kawaguchiko, which is within a two-hour radius from Tokyo.”
Budgets are also a factor, and with rising costs, price points in the more popular outskirts like Hakone can be more expensive compared to Tokyo, where there is a lot of competition. There also needs to be enough activities to entice clients.
“I actually proposed Ibaraki Prefecture to one of my clients, but they rejected it as they did not want to travel an extra 90 minutes (from Tokyo airport). Another reason for the rejection was that Ibaraki lacks in night-time activities, as compared to neighbouring Tokyo,” she elaborated.
Clients that would resonate well with secondary cities, Lee opined, would be the younger, repeat visitors with larger budgets, and are travelling in a group size of no more than 30.
Felicia Teng, general manager of The Meeting Lab, agreed: “Secondary cities in Japan have a lot of MICE potential, and I would recommend it for groups numbering no more than 50 people.”
Teng added that corporate trips – because of their short timeframe – are usually only able to offer a brief taste of the destination, and most times, her clients will opt to revisit on their own leisure trip in the future.
When asked if the travelling time is off-putting to her clients, Teng noted: “In terms of the total number of travelling hours, travelling time from Singapore to Nagasaki is almost the same as travelling from Singapore to downtown Tokyo. I just have to ensure I can show this to my clients as a reason to take them out of Tokyo. There is also a great disparity (in terms of costs), and I can use the savings to beef up the programme instead.”
Further to the successful completion of the 3rd JCtrans Global Freight Forwarders Expo and International Air Transport Association (IATA) Aviation Day at AsiaWorld-Expo (AWE), the world of logistics and aviation is looking to Hong Kong to spearhead industry exchanges and new growth opportunities.
On top of the home-grown Asian Logistics, Maritime and Aviation Conference to be held from November 21-22, 2023, IATA World Cargo Symposium 2024 (March 12-14), Aero-Engines Asia-Pacific 2024 (April 24-25) and Super Terminal Expo 2024 (November 5-7) will all be staged in Hong Kong for the first time.
Hong Kong International Airport
Kenneth Wong, general manager, MICE & Cruise of the Hong Kong Tourism Board (HKTB), said: “We are thrilled that Hong Kong has become the destination of choice for multiple aviation and logistic events! The city’s status as an aviation hub with a globally connected transportation network, a future-proof Airport City development, top-notch convention venues and a gateway to the GBA (Greater Bay Area) makes it a strategic choice in the region to host major industry events. ”
Located in the heart of Asia, Hong Kong is within five hours flight of half of the world’s population. It is frequently ranked among the world’s busiest international passenger airports as it hosts some 120 airlines; it is also the busiest cargo airport in the world, with cargo throughput of 4.2 million tonnes in 2022.
Hong Kong International Airport is also transforming itself from a city airport to an Airport City.
A robust expansion strategy is in place, which includes a Three-runway System that will increase capacity by 50 per cent, to be able to serve 120 million passengers and 10 million tonnes of cargo annually. Plans are in hand to strengthen the multimodal network with GBA cities through state-of-the-art cross-boundary infrastructure, Hong Kong-Zhuhai-Macao Bridge to ensure seamless travel via Hong Kong, which helps to facilitate more multi-destination exchange and excursions within the region.
As part of the Airport City development, AWE, which is located right next to the international airport, is also undergoing expansion to house the city’s largest indoor arena with over 20,000 seats, thus attracting more large-scale events to Hong Kong.
In a game-changer for the local exhibition industry, where exclusive ‘preferred partner” arrangements are common, Informa Markets Singapore and leading exhibition contractors are collaborating to reduce waste and better manage recycling.
The seven-member Singapore Sustainability Alliance, launched in October 2022, is working on sustainability targets for the identified pilot event, Informa’s FHA-F&B 2024, though initial measures had already been tried at FHA – HoReCa last September and FHA-F&B earlier in April.
The Finland Pavilion at FHA-F&B 2023
Janice Lee, event director for FHA, shared with TTGmice the various sustainability actions taken at FHA-F&B 2023.
“As wood is the largest source of waste in exhibitions, FHA collaborated with LHT Holdings to pilot the recycling of wood from booth structures, platforms and furniture that would otherwise go to landfill,” she said.
Additionally, carpets in Hall 5 of the Singapore EXPO were reused for other purposes, and e-badges were introduced to do away with plastic holders and lanyards.
Recycling stations were also set up in every hall, with items made of paper, aluminium and glass sorted and recycled. Informa also worked with Alpha Biofuel to recycle the 300kg of used cooking oil collected into bio-diesel fuel.
The tradeshow was powered by renewable electricity through the use of energy attributes certificates, helping in the journey to becoming carbon neutral.
During the event itself, Informa and the Singapore Tourism Board partnered with MiniWiz to deliver an innovative and zero-waste exhibition booth that drew much interest.
The PEO also recognised exhibitors who demonstrated their commitment to sustainable exhibiting, and certificates were awarded to the Finland, France, Germany, and Tindle pavilions.
“Our Better Stands programme looks for great examples of sustainable booths on the showfloor and celebrates the commitment of our exhibitors to sustainable construction,” noted Lee.
On challenges, alliance partner Kingsmen Exhibits executive director, Sarah Chew, said: “While we have been using reusable system components to build booths in the last four decades, exhibitors typically like to stand out in a crowded exhibition. We must continually create innovative and captivating experiences with sustainability in mind, while also considering increasing costs and competition from neighbouring countries.”
Thanks to its efforts, Informa Markets won the Sustainability Initiative of the Year award at the inaugural Singapore MICE Awards 2023. Acknowledging supply chain partners, Sukumar Verma, Informa’s managing director, said: “We look forward to continuing our collaborative efforts with the wider industry in this journey.”
International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has reported that it has attracted over one million visitors and delivered A$600 million (US$387.5 million) in visitor expenditure across 500 events, following the release of its 2022/23 Annual Performance Review.
This is up from 470,000 visitors and an economic contribution of A$190 million in FY2021/22, and ICC Sydney is on its way to delivering A$1 billion in economic contribution within the next five years.
An event at ICC Sydney. Photo credit: ICC Sydney
ICC Sydney CEO and ASM Global (APAC) group director of convention centres, Geoff Donaghy said the efforts of the team to build its ranks, partner with organisers on successful events and prioritise social impacts were recognised by event planners, the business events industry and community alike.
“Despite the headwinds we faced to scale and train our delivery teams to match business demand, we are proud to have reported 99 per cent client satisfaction, 96 per cent delegate satisfaction and 83 per cent team member engagement during the period,” Donaghy said.
Over the year, ICC Sydney hosted a healthy calendar of domestic and consumer events and a rising number of international events including 18 international conventions, 106 national conventions, 54 exhibitions, and 84 live entertainment events helping the venue team to exceed its revenue and profit targets for FY2023 – all while supporting a range of social causes and community programmes.
Overall, international event bookings and international delegate attendance is expected to take another two to three years for all markets to fully stabilise.
Recently, ICC Sydney also launched its Accessible and Inclusive Events Guide, providing guidance and resources for event planners to help organise events that are able to cater to everyone.
“We are also on track to deliver all of the objectives of our second Reconciliation Action Plan and our Legacy Program, which aims to build opportunities for local First Nations, creative industries, entrepreneurial businesses as well as students – and reduce and report on the carbon footprint of our clients’ events at ICC Sydney,” Donaghy added.
The new financial year will see ICC Sydney hosting international events such as the FDI World Dental Congress in September, World Organisation of Family Doctors conference in October, and the 23rd World Congress on Safety and Health at Work in November.
The Business of Events will curate the Impact Stage Destinations stream at IBTM World
The Business of Events, an independent Think Tank for the UK events sector, has announced IBTM World as its latest partner.
As part of the agreement, The Business of Events will take on a key role in coordinating the Destinations stream on the Impact Stage at IBTM World’s Barcelona event, set to take place from November 28-30, 2023.
The Business of Events will curate the Impact Stage Destinations stream at IBTM World
The stage will feature thought-provoking discussions, insightful panels, and engaging presentations led by industry experts, all contributing to the collective effort to enhance the impact of events on destinations worldwide.
Destinations and convention bureaux are actively encouraged to submit their content proposals for consideration on the Impact Stage.
Vasyl Zhygalo, RX portfolio director, IBTM World, said: “The partnership between The Business of Events and IBTM World is a key collaboration aimed at further enriching the event management landscape. The Business of Events, known for its commitment to advancing and advocating the significance of events as a powerful economic driver, aligns seamlessly with IBTM World’s mission to inspire and empower event professionals.”
Martin Fullard, director, news & content, The Business of Events, added: “By combining our expertise and resources, both organisations will elevate the understanding of the influence of events on economies, cultures, and societies. This partnership underscores a shared commitment to fostering innovation, driving economic growth, and creating memorable event experiences that resonate far beyond the event itself.”
A meeting room with natural light at Sofitel Singapore Resort & Spa
The Sofitel Singapore Sentosa & Spa has recently launched a Green Meeting Package.
Priced at S$125++ per person for half a day (US$92.30++), or S$150++ per person for a full day, both packages include the use of one main meeting room, morning and afternoon coffee breaks, lunch, stationary, lunch, a flipchart, and the usage of a built-in LCD projector and screen. The prices are subject to 10 per cent service charge and prevailing GST.
A meeting room with natural light at Sofitel Singapore Resort & Spa
As part of its Green Meeting Package, the Resort offers three coffee break menus, made with ingredients sourced from local farms as well as produce grown locally on the Resort.
Some of these dishes include Portuguese Egg Tart with locally farmed eggs, Chia Seed Pudding garnished with locally farmed mint and Vegetable Wrap with Sweet Chilli and Local Basil, made with mushrooms and basil that are both locally farmed.
Besides locally farmed produce, the Resort also offers more environmentally friendly ingredients, such as Impossible Meat. The plant-based patty is used in a slider and topped with locally farmed lettuce.
Outside of the meeting rooms, participants can engage in team-bonding activities that have a sustainable element, such as a mixology workshop at LeBar, where they can learn how to make the Sentosa Sling, using lemon leaves harvested from the Resort’s lemon garden.
Participants can also indulge in sustainable cocktails at LeBar such as The Urban Decay and Carbon Eclipse. These two cocktails are made using ecoSPIRITS, a closed-loop distribution system that nearly eliminates packing waste in the premium spirits supply chain.
Carbon Eclipse is made using ecoSPIRITS Rosemary Stem Tequila, Pineapple Core, Mango Juice and Egg White, while The Urban Decay is made using ecoSPIRITS Jackfruit Seed-infused Gin, Orange Skin and Black Lemons. Each cocktail saves 150g of carbon emissions.
A Green Mark-certified building, green features at the Sofitel Singapore Sentosa Resort & Spa include the installation of LED lights throughout the property which help reduce energy consumption and improve energy savings. In addition, water-efficient fittings have been implemented throughout the Resort, leading to better water efficiency.
The Straits Ballroom and Saffron Ballroom at the Celebrations and Events Centre, as well as a majority of the meeting rooms feature floor-to-ceiling glass doors, that allow plenty of natural light to fill the space. On sunny days, meetings can be held comfortably without the need for artificial lighting, thereby reducing energy consumption.
ALL Meeting Planner members get to enjoy five per cent off their next booking for Meetings & Celebrations packages. They can also enjoy double Reward points on any meetings and events they book, hold and pay by December 31, 2023. Reward points earned can be redeemed for complimentary resort stays, or to offset future meetings and celebrations.
The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike
Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.
The former Parkroyal on Kitchener Road will adopt the Novotel brand from November 1, 2023, as Accor and Worldwide Hotels Group sign on a new partnership. This follows Worldwide Hotels Group’s acquisition of the property in July 2023.
The 543-key Novotel Singapore on Kitchener, located in the Little India cultural enclave, will begin its rebranding exercise on October 31, 2023.
Accor has an existing strong partnership with Worldwide Hotels Group, as evidenced by the latter’s successful management of ibis Styles Brisbane in Australia and ibis Budget Osaka Umeda in Japan. Carolyn Choo, CEO of Worldwide Hotels Group, said: “This acquisition aligns with our growth strategy and allows us to expand our commitment to delivering exceptional guest experiences and thoughtful customer service in strategic locations.”
The hotel had previously undergone a full-scale refurbishment in 2020, presenting now updated décor and interior design. It is ideal for both leisure and business travellers, with facilities ranging from all-day dining restaurant, hospitality lounges, and retail shops.
“We are delighted to introduce Novotel Singapore on Kitchener as a milestone achievement in our ongoing partnership with Worldwide Hotels Group, a property that emphasises our shared commitment to exceptional guest experiences,” said Garth Simmons, CEO for Accor’s Premium, Midscale & Economy Division in Asia.
“This signing is a significant step for Accor as we continue to elevate hospitality standards to provide our guests with genuine hospitality and premium comfort.”