Hans Lagerweij has returned to Albatros Expeditions as chief executive officer with immediate effect.
After exploring other career opportunities for the past year and a half, Lagerweij brings his extensive expertise and passion back to Albatros Expeditions, and will collaborate with the team to further the company’s growth and innovation.
Country Inn Premier – The Prominence, Dehradun, which opens in August, has appointed Sarthak Mathur as its operations manager.
With over 13 years of experience in the hospitality industry, he brings a wealth of expertise to the hotel. He will be responsible for all aspects of hotel operations.
He previously worked with Marriott International and Radisson Hotel Group.
An earlier image taken in the countdown to the 2026 Commonwealth Games. Photo credit: commonwealthsport.com
Victoria’s events industry is now focused on preservation and damage control following the shock announcement that the 2026 Commonwealth Games has been cancelled.
The decision, blamed on a cost blowout, was announced on Tuesday, sending reverberations throughout the state. Victoria prides itself in hosting large-scale and significant events, especially in the realm of sports.
An earlier image that was taken in the countdown to the 2026 Commonwealth Games. Photo credit: commonwealthsport.com
The initial budget was projected to be A$2.6 billion (US$1.8 million), with the Games held across five locations over 12 days in regional Victoria. The multi-city model would’ve been a first for the Commonwealth Games and thrust regional Victoria into the international spotlight, which was aimed at enhancing its tourism reputation, creating thousands of jobs and leaving a legacy for its future.
That was until the state government received a revised cost estimate of more than twice the original quote.
“We were pleased to be asked to host the 2026 Commonwealth Games, but not at any price. I think all Victorians would agree that more than A$6 billion is just too much,” Victoria’s premier Daniel Andrews said.
Within the events sector, initial shock and disbelief at the decision is giving way to regret and consolidation.
“I think (on Tuesday) there was this whole mix of emotions (ranging from) shock to frustration and disappointment. It felt like we went through the five stages of grief all in one day,” said Felicia Mariani, CEO of Victoria Tourism Industry Council.
“The decision has already been made to withdraw from hosting the game so our key concern (at this point) is that Victoria works very hard to protect its very precious reputation as a preferred destination for hosting major international events here in Australia.
“We need to work in collaboration as much as we can, with the International Organising Committee to ensure a smooth transition to the next city for this event,” she shared with TTGmice.
At press time, no city has been announced to take over the 2026 Games, but the eventual host will have less than three years to prepare, compared to four to six years for previous host cities.
But while the cancellation has upset Commonwealth Games organisers and caused some embarrassment within the events sector, the news has not entirely surprised Chris Porter, executive officer of Business Events Victoria.
“While it came as a shock, as an organisation we weren’t entirely caught off guard. We were aware of the challenges they were facing in hosting the Games across five regional centres, including the complexities and costs of building necessary infrastructure in today’s climate, plus accommodation supply problems,” he said.
“But the reputation issues are probably where we’re most concerned, especially on the international scene. With this cancellation as a backdrop now, would larger events start to reconsider where they will host their (future) international business events?” Porter stated.
“We hope that the reputation is carefully managed over the next six months or so to ensure that we don’t lose the ground we have formed over many years to successfully deliver great business and major events,” he added.
Porter also noted that while some of regional Victoria’s key destinations that were to host the Games “will be greatly impacted” by the cancellation, the effects will be mitigated by government support measures. A government funding package of A$2 billion has been announced, including a A$150 million Regional Tourism and Events Fund.
Meetings & Events Australia (MEA) has also released a statement stating that it is “dismayed and disappointed” about the cancellation of the 2026 Commonwealth Games, calling it a “blow for the Victorian events industry”, as many operators are still in the recovery phase.
Calling it a “significant missed opportunity for the regional Victoria events sector”, MEA members also expressed concern that the cancellation could potentially damage the state’s and nation’s reputation, which could lead to the loss of future event bids.
Meantime, Peter King, chair of the newly formed peak events body the Australian Business Events Association, provided a conciliatory position on the issue.
“As part of the events industry we understand the blow this decision would be to the army of people who were working on the comprehensive design and delivery of this complex event, as well as the athletes, community, and fans. There are major long-term economic, social, industry and tourism benefits to hosting events, especially ones that would be watched by the world,” he said.
“We want to see governments continue to invest in events as a vehicle for economic and social prosperity. We will continue to work with governments to invest and attract business events, and support the workforce skills and capability to provide a solid base for the future, to ensure Australia retains its position as a leader in delivering major events,” King added.
1. Deeper understanding of a traveller’s journey
Personalisation has benefited the travel industry for over a decade. Travellers crave tailored content and recommendations, as well as control over their itineraries. Various technologies, such as voice search, mobile apps, and chatbots, have been utilised by airlines, hotels, restaurants, and other in-destination services to meet these evolving needs.
Contextualisation provides that unique humanised understanding of a travelle’s journey and takes personalisation to a new level by using (near) real-time information from multiple sources to provide options based on a traveller’s location, special needs, travel companions, and desired activities. This approach provides industry players with a complete view of a traveller’s end-to-end trip and allows for real-time adjustments.
2. Data collaboration
Contextualising a trip involves analysing a whole host of data to unlock its value. According to the Amadeus and Microsoft report, Delivering traveler value: Inspiring, understanding and fulfilling expectations throughout the travel experience and beyond, travellers face limitations in their search process, with 39 per cent reporting frustration with a limited budget search, and 38 per cent with a limited date search. Travellers want more flexibility to search by budget, location, date, and transport options. However, they require transparency on the security of the data they share and how it is being used.
The travel industry can provide a seamless experience through integration, but transparency and security issues must be addressed. Travellers need assurance that their data will be handled appropriately and right now, all they want is improvement measures from the industry.
3. World of search
Planning a trip can be a time-consuming process that involves comparing prices across multiple websites for transportation, accommodation, food, and activities. For business travel, this becomes even more complicated as companies take on a duty of care for their employees. However, a contextualised search can minimise input required from the traveller and draw on data to understand the context of the trip before the search begins.
ChatGPT, which uses artificial intelligence (AI) to create patterns based on conversations with the user, is an example of this approach. Currently, the travel industry operates in silos with different systems, limiting data accessibility to a select few. To deliver more value, data must be collated and combined so that travel providers can develop a single, optimal proposal and distribute it across the most relevant channels to support the traveller’s needs.
4. On the road
Travel planning involves search parameters, but the real excitement lies in the journey. Contextualisation allows travel providers to learn a traveller’s preferences and adjust their journey. Imagine being on a business trip whereby digital payments by the company are enabled across the last mile of the trip. From restaurants to taxis to receipt filing, everything is optimising to help the business traveller do what they do best, get that next big deal.
For example, Cytric Easy offers a glimpse of the future. The tool allows users to search, book, pay and expense for business travel within the Microsoft 365 productivity tools they use every day, like Microsoft Teams.
5. Toward a purposeful trip
According to the Amadeus and Microsoft report, 56 per cent of business travellers value a stress-free and frictionless journey. To deliver more value to travellers, the travel industry must collaborate and share customer insights to suggest personalised ancillary services and generate new revenue streams.
By contextualising each trip and utilising technologies like AI, and biometrics, the travel experience can become more humanised and personalised, resulting in meaningful and inspiring journeys.
Destinations in Thailand like Bangkok (pictured) remain popular with incentive groups
The days of companies splurging on longhaul incentive trips post-lockdown are winding down, with companies increasingly more cost-conscious and rewarding their winners with destinations in Asia-Pacific instead.
Petrina Goh, regional commercial director, South-east Asia & Hong Kong, CWT Meetings & Events, told TTGmice that Thailand, Vietnam and Indonesia are popular incentive choices “given the prevailing economic uncertainty”.
Destinations in Thailand like Bangkok (pictured) remain popular with incentive groups
“The proximity of these countries means lower travel costs for APAC-based groups compared to travelling further out, and they also offer excellent value for money in terms of accommodation, catering, and activities. These destinations are also rich in culture and diverse in their offsite activity offerings such as tours, unique dinner venues and entertainment acts for the social elements of an event programme,” she elaborated.
Goh has also noticed that there is a shift away from major cities like Bangkok, Hanoi, and Bali, and a “growing interest in less-explored secondary cities” like Pattaya, Koh Samui, Phu Quoc, Nha Trang and Yogyakarta, where the “crowds are smaller, and there’s a greater sense of novelty”.
She added: “As flight schedules slowly build up to these cities, airfare costs are becoming more manageable as well.”
Group sizes, Goh noticed, have also scaled down to around 100 to 250 participants on average, which is a “perfect group size for the current MICE infrastructure in secondary cities”.
Corporate groups numbering in the thousands as well as companies without deep pockets are also looking towards Asia-Pacific destinations for their events.
Theresa Teo, sales manager group sales, Singapore, Miki Travel (HK) Limited, has noticed that “big groups gravitate towards Asian destinations like South Korea and Thailand”, where there are large-scale venues and more direct flights.
Barbara Sew, senior reservation and groups executive, The Travel Corporation, agreed: “Companies with not very high budgets will opt for South Korea and Japan. For these destinations, we can build a programme itinerary for groups from a few hundred to the thousands.”
Patrick Kam, director of MICE Maestro, noted that Bangkok and Bali remain popular destinations for large groups of more than 3,000. Some of his clients have also opted to head to Vietnam and Cambodia.
Regardless of whether the destination is in Asia-Pacific or farther afield, Sew encourages corporates to plan ahead to “book at least six months in advance”, because logistics post-lockdown “can be really challenging”.
Goh added that organisations have also been “more demanding in their expectations around pricing in order to meet budgets”, but pointed out that instead of splurging on an extravagant firework display for example, “smaller, personal touches” such as a welcome message will also go a long way in creating an amazing attendee experience.
Tāmaki Makaurau Auckland will welcome medical leaders from across Australasia when it hosts The Royal Australasian College of Medical Administrators (RACMA) Conference from October 11-13, 2023.
The three-day event will be held at the Cordis Auckland is expected to attract 250 specialist medical administrators and clinical leaders from across Australasia, including Aotearoa New Zealand, Australia, Hong Kong and India.
A delegate in Auckland
The conference is estimated to deliver 750 room nights and an economic impact of NZ$335,000 (US$210,000) for Auckland. It is supported by Auckland Convention Bureau, a division of Tātaki Auckland Unlimited.
RACMA’s conference committee co-chair, Andrew Simpson, said: “This is the first time the event has been held in New Zealand since 2015. The theme for the conference reflects the challenges and innovations in medical leadership that New Zealand is currently experiencing.
“Speakers will present on issues including Equity in Action, Digital in Action and Change in Action. Workshops will focus on Cultural Safety, Restorative Health Systems, The Rural Medical Workforce and Advancing Women in Leadership.”
Simpson added that delegates will get to experience presenters with expertise in various fields, with a particularly strong emphasis on Equity from the New Zealand contingent.
RACMA is a specialist medical college that provides education, training, knowledge and advice in medical leadership and management and is recognised by the Australian and New Zealand Medical Councils. Its members occupy a range of roles including chief executives, chief medical officers, director of medical services, heads of departments, as well as working in the university and defence sectors.
A Q&A panel in session at the Exhibitions in Focus event
International Convention Centre Sydney (ICC Sydney), managed by ASM Global, recently held an Exhibitions in Focus event to share information and resources that optimise the streamlined planning of trade and consumer exhibitions at the venue.
An initiative led by ICC Sydney’s director of event services, Malu Barrios, alongside senior manager, business development – international & exhibitions, Helen Mantellato, and senior manager, event operations, Jimmy Kadwa, the knowledge exchange and networking event explored content ranging from employment law (Respect@Work reforms), risk and safety to technology, logistics, customer experience services and included sustainability, marketing and precinct updates.
A Q&A panel in session at the Exhibitions in Focus event
ICC Sydney CEO and group director – convention centres, ASM Global (APAC), Geoff Donaghy said exhibitions were an extremely important market segment for Sydney that accelerated productivity, networking and provided a platform for entrepreneurship. He added that the Exhibitions in Focus event provided an opportunity to meet with the industry to continue to constantly improve services, and deliver the very best experiences for exhibition organisers and their stakeholders.
While hosting its Exhibitions in Focus initiative, ICC Sydney welcomed Talk2 Media and Event’s largest-ever Good Food and Wine Show last month. Four of the venue’s exhibition halls were home to 305 exhibiting food and beverage suppliers as they interacted with 31,300 attendees.
Talk2 Media and Events’ CEO, Matt Pearce, said the venue’s initiative Exhibitions in Focus supported knowledge exchange, partnership and forward planning of events.
Having returned to ICC Sydney to deliver the Naturally Good Expo in June, Diversified Communications Australia head of delivery, Lisa Meehan, said the Exhibitions in Focus event marked an important milestone for exhibition organisers to best enhance their planning and delivery of shows at the venue.
Tim Collett from Specialised Events, which runs Foodservice Australia and the Franchising Expo, said the ICC Sydney’s initiative demonstrated the venue team’s commitment to service excellence.
“Food events can be complex from an operations perspective. That is why we value the openness and professionalism of the team. Getting together to discuss how we can make exhibiting easier, more sustainable and more inclusive is really valuable,” Collett said.
Donaghy continued: “Opportunities that drive trade, investment and innovation are made possible through exhibitions and the business connections that are sparked on the expo floor. The economic and social impacts of these shows and the audiences they attract, are enjoyed by our Sydney community as well as regional economies.”
Dubai’s stature as a global business events destination continues to soar, with the city registering a strong year-on-year growth of 44 per cent in business event bid wins in 1H2023.
Dubai Business Events (DBE), the city’s official convention bureau and part of the Department of Economy and Tourism, worked with partners and stakeholders to win 143 conferences, congresses, meetings and incentives in the first six months of 2023.
The Dubai booth at IMEX Frankfurt 2023
The events captured include 24 association conferences, congresses and meetings, which are set to contribute to driving Dubai’s knowledge economy forward. Renewed growth from China alongside ongoing momentum from India contributed to 84 incentives won by the city.
Association events set to be held in Dubai over the coming years include IATA AGM 2024, World Library and Information Congress 2024, Critical Communication World 2024, Million Dollar Round Table Global Conference 2024, and International Trademark Association’s Annual Meeting 2026.
Meanwhile, corporate meetings and incentives coming to Dubai are Cardano Summit 2023, Perfect China Incentive 2023, WCAworld Annual Conference 2024, Brand Experience World 2024, and Nu Skin Global Team Elite Incentive 2024.
These events – which will take place over the coming years – are expected to bring over 94,000 additional visitors to the city, including global experts and leaders in their respective fields.
Announced earlier this year, the Dubai Economic Agenda D33 has outlined a series of ambitious targets to grow trade, develop key sectors and boost innovation and sustainability across the economy. With the aim of cementing Dubai’s status as one of the world’s top three cities, business events are set to play a key role at the intersection of business and knowledge development, in addition to contributing to incremental growth in visitation. Key D33 objectives also include boosting innovation, making Dubai a global hub for higher education and increasing FDI inflows.
Event brief The International Association of Amusement Park and Attractions (IAAPA) brought IEA, the largest premier trade show for the attractions industry in Asia, back to Singapore after a pandemic-induced hiatus.
Highlights According to Jakob Wahl, IAAPA president and CEO, the show pillars this year focused on technology, innovations and solutions, sustainability and diversity. Featuring a wide range of exhibitors, educational tours and sessions, and valuable networking opportunities, the expo provided a platform for industry professionals to showcase and discover the latest products, services and technologies and forge new business opportunities.
Key highlights included the opening reception at Universal Studios Singapore, where participants experienced South-east Asia’s first and only Universal Studios theme park during an exclusive EDUTour held in the evening.
They went behind the scenes of select attractions and entertainment offerings for an in-depth look at how Universal Studios Singapore makes safety a priority for guests and team members while delivering epic thrills.
The Leadership Breakfast on day two featured keynote speaker Tom Mehrmann, president and chief operating officer, Universal Destinations and Experiences, Pacific Rim, a premier networking event for senior attractions industry professionals.
A new segment of this year’s show was CEO Talk, where four of today’s most influential leaders in the attractions business shared insights on what it takes to have a successful career in the industry of fun and how to maintain focus on priorities while building a company culture that lasts.
Moderated by Wahl, the panellists were Darrell Metzger, an industry innovator; Wuthichai Luangamornlert, managing director of Siam Park Bangkok; Jim Pattison Jr, president of Ripley Entertainment and chairman of the 2023 IAAPA Board of Directors; and Massimiliano Freddi, founder and CEO of Wonderwood.
Challenges Deciding on the location for IEA 2023 was challenging as Asia-Pacific is a huge region, and Singapore was eventually chosen due to its global air hub status.
Logistics posed a challenge as the event grew in size and required a venue capable of accommodating a wide range of displays, attractions, and even rides from exhibitors. Singapore once again, emerged as the ideal choice, given the successful hosting of the event at Sands Convention and Expo Centre in 2017.
Wahl said working in Singapore was operationally easy, with the MBS events team knowledgeable and responsive to questions and needs. The only real challenge this year was the move-in schedule, which required building management to understand IAAPA’s procedures.
The attractions industry is experiencing a staged recovery globally, Wahl noted, with Asia-Pacific lagging behind Europe and North America. Several key markets in Asia-Pacific have not yet fully recovered to pre-Covid attendance levels, posing a challenge for industry trade shows like IEA.
Wahl continued: “Changes in guest behaviour have resulted in the emergence of new types of attractions, such as sports parks, FECs (family entertainment centres), and immersive dining experiences, which are smaller in size.
“There was a need to find services and products that fit regional markets, which IAAPA as a show organiser keeps up with and represents.”
Event IAAPA Expo Asia 2023 Organiser International Association of Amusement Park and Attractions Venue Sands Expo and Convention Centre Dates June 13-16, 2023 Attendees 5,330
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