Asia/Singapore Wednesday, 29th April 2026
Page 329

Utah woos India with new training platform

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Bremer: travel agents here are ready to expand beyond East and West Coast of the US

Utah Office of Tourism has stepped up its trade and consumer efforts in India by organising its first standalone tourism missions in the market from January 16-20, 2023, covering the cities of Mumbai and New Delhi.

With the pandemic situation improved, the tourism body aims to engage with Indian travel trade and media, as well as create awareness about the destination.

Bremer: travel agents here are ready to expand beyond East and West Coast of the US

Plans for the market include working with social media influencers, strengthening digital presence with OTAs, hosting fam trips for travel agents, and launching B2B as well as B2C marketing campaigns.

Rachel Bremer, global markets director, Utah Office of Tourism, shared: “Our interactions with travel agents have been positive. Travel agents here are ready to expand beyond East and West Coast of the US and sell more immersive and outdoor products, like Utah.”

In February, it will also introduce a new training platform, Utah Specialist Academy, for Indian travel agents, giving them an opportunity to be certified as Utah specialists and promote experiences like road trips, skiing and national parks to the Indian market.

Apart from leisure, luxury, and visiting friends and relatives, it is also targeting the Indian business events segment.

“We are looking to host incentive groups of 50 to 100 pax in strength. We have some interesting lodges that can host archery or horse riding for team-building activities. Incentive groups can also enjoy hiking in our national parks,” added Bremer.

Kagoshima’s Wagyu Olympics win stimulates interest in wagyu-related business events

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Kagoshima’s victory in the Wagyu Olympics has elevated the city's profile

Kagoshima Prefecture is preparing to welcome more gourmet-related business events groups this year, following its exemplary performance at the latest national wagyu beef competition, held in October 2022.

The southern Kyushu prefecture took first place in six of the nine divisions in the National Japanese Beef Ability Expo, making it the best-performing prefecture in Japan.

Kagoshima’s victory in the Wagyu Olympics has elevated the city’s profile

Wagyu farmers from 41 of Japan’s 47 prefectures entered the expo, also dubbed the Wagyu Olympics as it occurs every five years, making it the most competitive contest since its launch in 1966.

Kagoshima was named top for best breeding bull and took gold in the Breeders’ Division, considered the most significant as it judges cattle’s breeding ability throughout three generations, prompting Prefectural Governor Koichi Shiota to say: “Kagoshima has, without question, the best wagyu beef in Japan.”

The recognition has placed Kagoshima firmly on the radar of foodies both at home and abroad. As such, the local business events industry is seeing a rise in related inquiries and bookings, particularly from incentive groups keen to try Kagoshima wagyu (also known as Kagoshima kuroushi) and culinary professionals interested in learning how and why Kagoshima wagyu has become so renowned.

“We believe that Kagoshima’s victory in the Wagyu Olympics has increased its attractiveness as a tourist destination,” a Japan Convention Bureau spokesperson told TTGmice.

The prefecture’s other culinary offerings are also expected to benefit, including “food-making experiences which are educational and apt for team-building”, she said.

In Kagoshima, business events groups can also join tours of bonito flake production facilities or be guided in making their own bonito broth.

“Dashi (stock) is considered one of the essential ingredients in Japanese cuisine, and Kagoshima is famous for producing about half of all domestically produced dried bonito flakes, which are a popular ingredient for dashi,” the spokesperson continued.

Dubai achieves 232 bid wins in 2022

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Dubai booth at IMEX 2022

Dubai Business Events (DBE), part of the Department of Economy and Tourism, has announced that 232 bids for business events were won in 2022, twice as many as the previous year.

Set to be held over the coming years, the flagship conferences, corporate meetings, and international associations will bring in an additional 135,000 visitors including scientists, thought leaders and business executives to Dubai.

Dubai booth at IMEX 2022

These include a record 57 association conferences won in a calendar year, the highest achieved by DBE. Major association events captured include the International Federation of Clinical Chemistry and Laboratory Medicine WorldLab Congress 2024, International Congress of Endocrinology 2024, World Sports Medicine Congress 2024, World Congress of the International Society of Radiographers and Radiological Technologies 2026, and International Symposium on Dental Hygiene 2028.

Meanwhile, the corporate meetings and incentive travel programmes that Dubai won bids for include IBM India and Europe Incentives 2023, Terpel Convention 2023, Envista EMEA Summit 2023 and Mary Kay Mexico Incentive 2024.

The strong performance in 2022 represented a 95 per cent growth in the number of successful bids from 2021 and a 92 per cent increase in the number of delegates added to the pipeline.

These successful event bids were won in collaboration with a range of stakeholders for the successful event bids including Al Safeer Congress Ambassadors and the public and private sector entities they represent, industry partners including Dubai World Trade Centre and Emirates, and hotels and professional congress organisers (PCOs) across the city.

These successful event bids also contribute to the goal of the Dubai Economic Agenda D33.

Ahmed Al Khaja, CEO of Dubai Festivals and Retail Establishment, said: “Inspired by the Dubai leadership’s economic vision, our goal has not only been to grow the business events sector and drive further visitation to the city, but also to ensure it can feed into the development of key sectors and professions.

“Dubai’s success in capturing business events in 2022, especially international association conferences, will play a vital role in further propelling innovation, professional development and knowledge exchange in their respective sectors and industries, and elevate Dubai’s standing within them. As we work to further advance the objectives of the D33 agenda for the next decade, the collaborative approach taken with public and private sector entities across the city will be more important than ever before.

“Combined with Dubai’s own homegrown trade shows and conferences, as well as other meetings being brought to the city, the business events sector continues to form an important pillar of Dubai’s destination offering and tourism growth.”

Centara Mirage Resort Mui Ne appoints new GM

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Tom Pieter Van Tuijl is the new general manager of Centara Mirage Resort Mui Ne.

With over 20 years of extensive experience in the luxury hotel management industry, he will be responsible for the strategic management and operation of the resort.

Prior to joining Centara Hotels & Resorts, he was general manager of FLC Hotels & Resorts, where he was responsible for FLC SamSon Beach & Golf Resort and FLC Halong Bay Golf Club & Luxury Resort.

The green way forward

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Associations are taking their sustainability commitment further up a notch, and are taking collective action to form partnerships with other organisations, while ensuring that their members are also practicing it in their chosen professions.

ESGs are equally important
Antonio Ongsiako, liaison officer and director, Financial Executives Institute of the Philippines (FINEX) reiterated at the 10th Associations Summit of the Philippine Council for Associations and Association Executives (PCAAE) that sustainability is not just a byword, but a practice.

Ongsiako added that these days, lenders also evaluate the Environmental, Social and Governance (ESG) standards of a borrowing company, and investors tend to avoid putting their money in companies that do not have ESG rating.

As sustainability practices are increasingly being demanded by the market and required by regulatory agencies, ESG is the way to go, said Ramon Isberto, auditor of the board of trustees of International Association of Business Communicators Philippines.

“If you are not yet on sustainability goals, you are already behind,” Isberto warned, adding that sustainability is “already a market thing, and not just an advocacy”.

Combining resources
As for the Association of Development Financing Institutions in Asia and the Pacific (ADFIAP), the association is ahead of its time, having published a sustainability report back in 2008. Currently, ADFIAP has several UN SDGs in place, one of which is number 17, Partnership For The Goals.

ADFIAP secretary-general Enrique Florencio explained that sometimes associations do not have the resources to pursue sustainability hence, it is important to forge partnerships, be it bilateral, multilateral or talks with like-minded institutions and associations.

Ongsiako further asserted that sustainability is a whole ecosystem, where people and organisations are all working together for the greater good.

PCAAE founder and CEO, Octavio Peralta, agreed: “Associations and other membership organisations wield an influence on their industry sectors, professions, communities and stakeholder groups. They are conduits for addressing sustainability issues via a whole sector and profession approach rather than acting individually”.

Associations that have been active in the sustainability sphere include the UN Global Compact (UNGC), the world’s largest sustainability initiative with more than 12,000 companies and 3,000 non-business signatories in over 160 countries and with 69 local networks around the world.

UNGC’s local networks are association-like entities that help members align their strategies and operations with the UNGC Ten Principles including those on human rights, and the environment. The association also takes strategic actions to advance broader societal gaols such as the SDGs.

Peralta, who is also the executive director of Global Compact Network Philippines, shared that another example of associations banding together for sustainability is the UK-based Climate Action for Associations, which is aligned to the SDGs, the Paris Agreement and a global accelerator for the UN-backed Race to Zero.

Another collective initiative is Pacific Asia Travel Association’s (PATA) efforts through its various chapters. It is an influencer “because the World Tourism Organization pays attention to PATA’s advocacies,” said Bob Zozobrado, chairman of PATA Philippines Chapter.

A new lens
Overall, there is still need to drive home the message that associations are key drivers to sustainability action.

Jane Vong Holmes, GainingEdge senior manager Asia, advised that associations “can, and should, include clauses that will address these sustainability issues in their RFPs for their conventions”.

The first step is for the associations to review their existing RFPs and see if there are gaps that require attention.

“Besides climate change and environmental issues, DEI – Diversity, Equality and Inclusion – are also important goals that associations, as communities, can push through their meetings and conventions,” Holmes pointed out.

She said every organisation and community has the power to make changes, including destinations, host venues, and business events suppliers.

“Associations should also factor in anticipated impacts from their conventions that will contribute SDG goals. If they do not, then savvy destinations should offer convention legacies leading to the achievement of SDGs as part of their bidding strategy,” she noted.

Vong Holmes pointed out that the Covid-19 crisis has helped “hit the reset button”, hence there is no better time for associations to look at how they can contribute to the achievement of SDGs.

She further encouraged associations to think about the new “definition of success” of a conference, instead of focusing on the traditional measurement of success through attendee numbers.

Air New Zealand doubles down on automation

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Air New Zealand is heavily investing in technology for its future

Air New Zealand has revealed it is on a mission to automate as many of its processes as possible to gain a competitive edge for its long-term future.

In an ambitious but necessary plan to drastically reduce costs, boost efficiency and enable greater customisation for clients, the Kiwi airline is investing heavily in the digital future of its operations. This includes the use of artificial intelligence (AI), machine learning algorithms, process mining, chatbots and other robots.

Air New Zealand is heavily investing in technology to ensure its future

“During the pandemic, automation played a huge role in ensuring we were able to respond quickly and efficiently to the ever-changing requirements from both operational and regulatory standpoints,” Michelle Hannan-Brown, senior manager RPA CoE, Air New Zealand told TTGmice.

“Prior to that, airlines around the world had already been integrating process automation to drive higher operation efficiencies in airports and flights (in areas such as) digital custom clearance, biometric touchpoints, and self-service kiosks. This has carried on post-pandemic, as passengers are not just seeking convenience, but are increasingly expecting airlines to offer touchless digital experiences to ensure pristine hygiene and safety standards.”

The airline’s use of SS&C Blue Prism’s Robotic Process Automation (RPA) for example, eases manual and repetitive tasks such as handling passenger re-accommodations, reviewing passenger requests and ensuring the accuracy of data across platforms.

“This can eliminate some of the customers’ pain points associated with air travel, as well as alleviate our ground staff’s processes when it comes to juggling multiple tasks within a day. It’s particularly useful when routine activities are impacted by spikes in demand,” Hannan-Brown explained.

She also added that the airline has already seen positive impacts from the adoption of this technology, including increased engagement from employees and improved customer satisfaction. On the back end, automation has also enabled them to maximise their cargo business to improve their bottom line.

Air New Zealand’s decision to focus on digital enhancements and automation began after “intensive research” in the first six months of 2019 of its business landscape and operations.

While declining to disclose the size of its investment, the airline believes automation technology will be a key differentiator in the marketplace and has paired its RPA team with its Data & AI area, enabling collaboration between data scientists, data engineers and reporting specialists.

“We are just at the beginning of this journey. When you start to pair AI with RPA, a whole world of endless, exciting possibilities unfolds. What excites me the most about where we are at (is that it’s) no longer just the RPA team who are telling the stories of the impacts we have had, but our stakeholders are now too.”

Club Med appoints new VP of marketing (ESAP)

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Emirates to restore daily Singapore-Melbourne service

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Emirates will relaunch its daily direct flight between Singapore and Melbourne from March 26.

For the period March 26 to April 1, Emirates’ flight EK404 will take off at 10.25 from Singapore, and touch down in Melbourne at 20.35. The return service EK405 will depart Melbourne at 03.25, and arrive in Singapore at 08.15.

Starting from April 2, Emirates’ flight EK404 will land in Melbourne at 19.35, while return flight EK405 will take off from Melbourne at 02.25.

W Goa appoints new culinary director

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W Hotels has selected chef Sunil Dutt as the new culinary director at W Goa, where he will oversee the hotel’s five vibrant dining venues and spearhead its various culinary concepts.

With over 24 years of culinary expertise in kitchens across India, China, the Philippines, Seychelles & Maldives, Dutt has exceptional skills in handling multiple clientele and expertise across purchasing, receiving and preparing culinary products with strong knowledge of Western, Asian, Japanese, Arabic, Indian, Italian, Mexican & pastry.

He joins W Goa from Waldorf Astoria Lusail, Doha, where he served as the executive sous chef. Prior to that, he had successful stints at international luxury hotel chains such as Marriott International, Hyatt Hotels & Resorts, Raffles Hotels & Resorts, The Leela Palaces, Hotels & Resorts and the Shangri-La Group.

Eric Lau helms as GM of Connexus Travel

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Connexus Travel Limited has appointed Eric Lau as its new general manager.

In his new role, he will lead the team to drive the business forward and further strengthen the company’s strategic development to achieve long-term, sustainable success.

With over 18 years of experience in the travel and aviation industry, Lau joins Connexus from Travelport where he served as general manager, agency commerce for its Greater China operation since 2018.

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