Asia/Singapore Tuesday, 12th May 2026
Page 358

EIC study reveals widespread DEI dissatisfaction

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CAPTION: While there is an ever-growing awareness and commitment toward equity, survey scores indicate DEI efforts are largely in principle, but not in practice

There is widespread Diversity, Equity and Inclusion (DEI) dissatisfaction among event professionals, minority groups and women, according to Events Industry Council’s (EIC) 2022 Equity Benchmarking Study.

The study was done in partnership with its global EIC Equity Task Force which was appointed in 2020 to address systemic racism and all forms of discrimination in the business events and hospitality industry.

While there is an ever-growing awareness and commitment toward equity, survey scores indicate DEI efforts are largely in principle, but not in practice

The Equity Benchmarking Study included a series of EIC leadership focus group discussions and an AI-based chatbot survey of 1,404 event professionals across the industry.

To produce an objective assessment, the current DEI experience in the events industry was measured across four dimensions: Ownership, Accountability and Power of Influence, Delivering Change, and Sustaining Change. The global survey was conducted by Tharoor Associates and Culturelytics from September 2021 to January 2022.

It found that:

  • Employed event professionals (83% of all survey respondents) are significantly more dissatisfied with DEI in the industry than those who are self-employed or have alternative employment types.
  • 61% of all surveyed event professionals identified as White and are predominant across all job grades, with minimal representation from other ethnicities, especially in senior management (15% Black) and board (6% Black) positions.
  • Respondents who identify as Black (16%) rated their DEI experience 11% lower across all four dimensions than respondents who identified as White.
  • More than 75% of respondents identified as female, and they are well represented in managerial and senior roles. Six out of 10 (61%) female respondents are in ‘Senior Management’ and ‘Board’ job grades, yet they rated their DEI experience significantly lower than male respondents (21%).

“It’s crucial that we champion inclusivity in our sector as a means to drive economic and social progress,” said Amy Calvert, EIC’s CEO. “DEI needs to be embraced by organisational leadership to be effective. Results from our 2022 Equity Benchmarking Study underscore we have a significant way to go, particularly in advancing ethnic diversity, gender inclusivity, and equity in leadership and influential positions. EIC’s Equity Acceleration Plan will enable us to measure progress as well as improve our ability to deliver impact and sustain change.”

The benchmarking study is Phase One of EIC’s Equity Acceleration Plan. Phase Two includes a leadership workshop to review the study and shape resources and deliverables for the benefit of EIC membership.

“Dismal Black and Brown representation within the events industry presents barriers to diversity and inclusion in leadership and influential positions needed to impact change,” said Jason Dunn, Sr., EIC Equity Task Force co-chair and past chairman of the National Coalition of Black Meeting Professionals.

“Dispersed power and greater ownership of roles at all levels are rooted in an authentic DEI strategy, which in turn strengthens our industry’s infrastructure and positions us to compete on a global scale. Bottom line, the events industry propels the global economy, through thoughtful high-impact events. It’s time for us to apply the same commitment, resources and metrics at an accelerated pace to intertwine DEI principles in all that we do.”

The full study can be found here.

Thailand clinches 94 leads at IT&CM Asia

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TCEB staff and Thai suppliers at IT&CM Asia

Thai exhibitors have achieved 94 leads at the recently-concluded IT&CM Asia in September, which will bring an estimated 10,360 overseas attendees to Thailand, and generate around 683 million baht (US$17.9 million baht) in revenue.

The leads are from India, Singapore, US, Czech Republic, Germany, Poland and Belgium, and the industries represented include pharmaceutical, IT, automotive and insurance.

TCEB staff and Thai suppliers at IT&CM Asia

The hybrid event took place in person at the Centara Grand & Bangkok Convention Centre at CentralWorld in Bangkok from September 20-22, and was extended online for an additional six days. In total, there were around 1,000 participants on-site, and 224 buyers that joined virtually.

This year, the Thailand Convention & Exhibition Bureau-supported Thailand Pavilion housed a representative from the Thailand Incentive and Convention Association (TICA) and a total of 34 exhibitors from Bangkok, Chiang Mai, Pattaya, Phuket, Hua Hin and Khao Lak, consisting of 26 hotels, four convention centres and four DMCs.

Three MICE Cities from the north-eastern region of Thailand also participated as part of an Isan booth, and featured suppliers from Khon Kaen, Udon Thani and Nakhon Ratchasima.

At this year’s TTG Travel Awards, TCEB was also voted the Best Convention and Exhibition Bureau by readers of TTG Asia, TTG China, TTG India, TTGmice, TTG-BTmice China, TTGassociations, and TTG Asia Luxury.

TCEB president, Chiruit Isarangkun Na Ayuthaya, said: “The fact that Thailand was able to secure 94 leads during IT&CM Asia this year shows that the world is very keen to return to Thailand for MICE. Thailand remains a strong choice for overseas clients.

“The three MICE cities in the north-east are (also) expected to attract around 60 groups by the end of next year. It is proof that TCEB is on the right track in developing destinations in a different cultural and geographical region, offering more locations and generating revenue for more regions of the country”.

Pico X sharpens event performance measurements

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Cassumbhoy:

Pico X, the innovation unit of Pico Group, has expanded its data services into analytics, machine-learning and applied artificial intelligence with the release of a proprietary ExQ Experience Analytics platform to close the gap in how events and experiences are measured.

“Covid-19 (brought about more virtual events which) highlighted the urgency of understanding event performance and answering important questions about event ROI and the value of virtual versus physical events. The industry needed a more scientific approach to measuring and optimising event success to harness marketing return on investment,” stated Pico Group’s group chief digital officer, Fareeda Cassumbhoy.

Cassumbhoy: event organisers should be asking more business-critical questions on a granular level

When asked how ExQ Experience Analytics is different from its competitors, she said: “The data organisers review after their events is often a short, topline summary, sometimes in the form of survey findings conducted by a research company, or by asking people their opinions of the event.

“It is no longer enough to review such topline summaries post-event. With the metaverse and Web3 coming into the mainstream, the MICE industry needs to quickly learn how cater to the changing expectations and demands of consumers. Hence, it is important to use experience analytics as a benchmarking tool to measure the multi-layer performance.”

Beyond basic statistics and totals, such as number of attendees and which tracks were popular, ExQ Experience Analytics offers insights on the ‘whys’ and ‘hows’ of event performance. The platform uses first-party data and a proprietary algorithm to show organisers who attended their event, what content was the most engaging, and how to optimise their next event.

For Pico X, its headstart on digital transformation meant that teams had already been offering virtual and hybrid events through Virtuosity, its suite of virtual event solutions, when the pandemic hit.

But with many businesses in recovery mode, one of the challenges Cassumbhoy posits in getting organisers to take this up is “making new technology easy to adopt and profitable”, as the business events industry has entrenched business ecosystems and ways of working.

She explained: “For instance, many organisers and exhibitors are used to submitting paper forms for applications, or picking up the phone. Introducing more efficient ways of moving into exhibition halls, making and tracking online payments and status updates, means we need to establish the value that each step, feature, or proposal brings to our clients, and how it can help their businesses.

“We also find that these entrenched cultures are often the biggest hurdle to adopting new technologies, especially when it comes to measurement and evaluation. The willingness to take a hard look at the performance of marketing experiences is not something every marketer is ready to do.”

A sample of how the ExQ dashboard can look like

However, this does not deter Pico X’s determination to roll out ExQ Experience Analytics to more markets around the globe, and demonstrate its application to more event types.

Pico X has more technology products up its sleeves, and will soon introduce “a new platform with the potential to transform the exhibitor and organiser experience into something more efficient and effective than ever before”, revealed Cassumbhoy.

There are also plans to collaborate with existing digital platforms to offer data analytics as a service.

“The events industry has been and always will be crucial to doing any sort of business, because it’s about experiences. When we think about the industry as a traditional one, it’s often at our own peril. In fact, the events industry is one of the most exciting drivers of innovation, because it is the meeting point between businesses, brands and consumers, and will surely see constant change and disruption,” she concluded.

Amazon selects CWT’s RoomIt as hotel category management partner

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A screenshot from the RoomIt website

CWT’s global hotel division RoomIt has been selected by Amazon to provide comprehensive hotel category services support.

This includes sourcing, booking and rate reshopping, while helping to increase compliance to hotel policy and optimise Amazon traveller satisfaction.

A screenshot from the RoomIt website

This win means that CWT will further expand its longstanding business travel partnership with Amazon, which also encompasses global air, rail, and meetings & events solutions.

Launched in 2017, RoomIt offers more than 800,000 properties across 73,000 destinations worldwide, offering some of the best exclusively negotiated room rates across the industry.

Centara appoints new executive vice president of human resources

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Centara Hotels & Resorts has named Siriwan Wangthamrong as executive vice president of human resources.

She brings 30 years of experience to Centara, where she will oversee the company’s entire human resources efforts to support more than 6,000 staff members across Asia and the Middle East.

She was most recently director – human resources and administration for G4S Security Services (Thailand), overseeing a total headcount of 20,000 employees.

MCEC reveals new chief

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Natalie O’Brien has been appointed chief executive of the Melbourne Convention and Exhibition Centre (MCEC), a role she will step into on January 9, 2023.

She takes over the reins from Peter King, who departs MCEC after 11 years.

As CEO of MCEC, O’Brien will be responsible for the overall management, business plan delivery and future strategic direction of MCEC and the operational planning for the new Geelong Convention and Exhibition Centre.

“When I start the role in early 2023, I will focus on leaning in and listening. I want to understand from our team and stakeholders what the current business opportunities and challenges are in this new operating environment. This will be a time to listen, gather insights and harness the experience and working knowledge of the organisation, its people, customers, and partners,” she told TTGmice.

“Integrating the needs of future audiences is front of mind for me. Our forward planning will consider changed consumer behaviours looking for deeper experiences, a hybrid business environment, acceleration of technology, increasing digitisation, AI, and its integration with the workforce. I’m also looking forward to understanding MCEC’s sustainability and community programmes. The organisation has been a leader in this space and it’s a focus that all organisations must continue to grow.”

O’Brien brings a wealth of leadership experience in the tourism and events industry. She is the former CEO of Food and Wine Victoria, producers of Australia’s Melbourne Food & Wine Festival.

She currently manages her own strategy consultancy, while operating as the CEO for Wine Victoria, and previously interim CEO for Ballarat Regional Tourism, where she led the co-design of Visitor Economy Recovery Plans.

Tākina Events appoints new director

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Tākina Events appointed Jake Downing as director museum and commercial services.

In his new role, Downing will also be in charge of the operational team for the new convention centre Tākina, scheduled to open in mid-2023.

He was previously the head of tourism at Wētā Workshop, a position he has occupied since 2014. Before joining Wētā, Downing was commercial channel manager at Te Papa Atawhai Department of Conservation, where he created and implemented a national strategy for DOC’s 23 visitor centres, among other responsibilities.

With a career in tourism dating back to the late 1990s, he also currently holds positions with the TIA (Tourism Industry Aotearoa) board, Business Events Industry Aotearoa, and the Tourism Export Council.

Destination Gold Coast Patricia O’Callaghan to join Tourism and Events Queensland

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Destination Gold Coast’s CEO Patricia O’Callaghan has resigned after two years of service and will join Tourism and Events Queensland as CEO in 2023.

O’Callaghan will continue in her current role until November 30.

As an advocate and strong supporter of Gold Coast’s tourism industry, O’Callaghan will continue to promote the destination and the wider Queensland tourism economy in her new role.

Bringing back the magic

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Renowned for its picture-perfect backdrops, the South Island of New Zealand is ready to put on a show with new products, experiences, destinations, and a tourism experience that promises to go deeper, having had more than two years to rethink its tourism offering.

“What we’re now saying is that there’s actually a lot more to New Zealand,” Lisa Hopkins, chief executive of Business Events Industry Aotearoa, told TTGmice.

Marlborough (pictured) offers a blend of wine discoveries and adventure

“There’s a lot that’s new but there’s also a greater level of authenticity to the offer and it will be more connected to who we are as a country,” she said.

One of the South Island’s “new” regions is the re-birth of Christchurch, a destination that disappeared from the business events map after the major earthquake of 2011 devastated much of the city’s prized infrastructure, including the Christchurch Convention Centre, and pausing its domination of the conferencing market.

With an international airport just 20 minutes from the city, Christchurch held almost a quarter of the country’s market share prior to the earthquake, and 40 per cent of all Australians coming from “across the ditch” held their conferences in Christchurch.

Christchurch’s post-earthquake transformation has given the city a trendy and vibrant vibe

The rebuild has been slow but as visiting delegates to Meetings in Christchurch in June can attest, the city has left its ruinous landscape well in the dust to showcase a vibrant, redesigned destination complete with the stunning new Te Pae Christchurch Convention Centre.

“What we launched at Meetings is a business events positioning that aligns with the reset that people have been experiencing in the way that we live and work, and also how we meet,” said Megan Crum, ChristchurchNZ’s head of business events.

“Otautahi Christchurch is about finding your space – not just a physical space to hold your meeting but a space to think, reconnect, imagine and create,” she added.

Christchurch now offers hot thermal pools that sit on the edge of the ocean, whale watching and acrobatic dolphins nearby in Kaikoura, and the world’s largest international dark sky reserve at Aoraki Mackenzie that provides perfect conditions for stargazing.

There is also a gondola that sits on the volcanic rim of the city, surrounded by the spectacular scenery one would expect from the South Island, as well as mountain biking and hiking within 10 minutes from the city centre, and almost 30 golf courses to choose from.

The city centre itself has a completely new vibe that is distinct from its pre-earthquake character.

“We now have a range of incredible little secret laneways and boutique shopping and things that, dare I say, echo Melbourne with an international flavour that we never had before the earthquake,” said Crum.

“Also, our Riverside Market, where the whole paddock to plate philosophy is incredibly important and is a wonderful experience for cocktail parties of 1,000 people, is just two minutes’ walk from Te Pae,” she continued.

While Christchurch is rich with opportunities for event activations, it also invites delegates to explore the rest of the island.

Most people would head south towards Queenstown, but another gem of an events destination sits north of Christchurch. Laying claim to one of the country’s highest sunshine areas, Marlborough has been on the radar for many Australian event planners but is often overshadowed by its bigger and more popular city cousins.

Yet, to explore Marlborough is to discover some of New Zealand’s best, especially if delegates are a fan of New Zealand wines. Some 90 per cent of the country’s wines are produced here and there is a plethora of opportunities for meetings on beautiful wine farms.

“We’ve probably been overlooked because lesser people know about us, but we’ve got the greatest ingredients for a small conference or incentive programme,” said Wendy Desiles, business development manager at Business Events Marlborough.

“Anything from four-wheel drives and helicopter tours, to hunting and horse trekking up in the Marlborough high country. You can swim with dolphins and there are some great corporate responsibility opportunities too,” she added.

Marlborough has been hard at work developing its incentive offering, which can include experiences like a private tasting at Louis Vuitton’s Cloudy Bay vineyard or a stay at the secluded Bay of Many Coves resort in Queen Charlotte Sound.

History aficionados will love Peter Jackson’s private collection of aircraft and memorabilia from the first and second world wars at the Omaka Aviation Heritage Centre, perfect for immersive aviation or golden-era-themed dinners. Bolder delegates can even go on a “mild to wild” ride in one of the best WW2 fighters called Full Noise.

Noted Desiles: “There’s been a sentiment post-Covid of wanting to support tourism and events in smaller regions and communities. We have ways to focus and tailor the experience to different tastes and cultures, and we have an advantage because there’s such a variety.”

Meliá Ho Tram Beach Resort announces new GM

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Alvaro Berton has been appointed as the new general manager of Meliá Ho Tram Beach Resort.

The Spanish-born has worked in management roles for Meliá Hotels International for more than eight years. He was previously the general manager of Meliá Purosani Yogyakarta in Indonesia for more than two years.

In his new role, Berton will oversee operations and strategies for business development and implementation of the new phase concept.

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