Asia/Singapore Monday, 27th April 2026
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Let the games begin

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Event brief
Gamescom asia, the region’s first satellite event of the world’s largest computer and videogames festival, gamescom, successfully wrapped its inaugural event in Singapore.

The event’s first-ever consumer and hybrid trade convention took place from October 14-17 2021, both onsite at Suntec Singapore Convention & Exhibition Centre and across digital platforms.

Gamescom asia 2021 is a premier platform for game developers in Asia to explore partnerships globally, and acts as a hub for international publishers who are looking for the next big thing in games. Divided between the Trade and Entertainment Zones, the event covers the entire diversity of the games culture and is a prelude to the full-scale physical event to take place in 2022.

To pave the way for the safe and calibrated resumption of MICE events, Koelnmesse Singapore was given the green light to trial new protocols and innovations at gamescom asia 2021.

As one of the selected MICE pilot events, gamescom asia 2021 was given approval by the Singapore Tourism Board (STB) and the Ministry of Trade and Industry to organise a large-scale event – within the government stipulated cap of 1,000 attendees – with less restrictive zoning requirements and arrangements for selected international attendees to enter Singapore.

With the health and safety of all event participants a top priority, the necessary Safe Management Measures implemented onsite ensured that all delegates could network and interact in a safe environment.

Event highlights
The in-person event, hosted at Suntec Singapore was graced by Alvin Tan, Minister of State for Ministry for Trade and Industry and Ministry for Culture, Community and Youth, who shared his insights on gaming.

The exhibition saw delegates and industry leaders network and interact with one another within the parameters of the safety restrictions in place. The environment brought back a glimpse of the pre-Covid era and attendees were elated to be a part of the revival of gaming events in Singapore.

The addition of the Singapore pavilion housed 11 homegrown gaming studios and developers, providing attendees with the opportunity to experience games and products first-hand. Delegates onsite were also able to interact virtually with online attendees, set up meetings, and catch the conference sessions simultaneously broadcast live both ways.

Across the hybrid offering, more than 80 regional and global industry experts came together to cover the breadths of Games and Mobile Gaming. The 44 sessions have been watched more than 3,900 times live and on-demand, with the online Trade Zone reaching a record high of 41,000 points of interactions between attendees, sponsors and exhibitors.

The all-digital Entertainment Zone (powered by AMD) drew international fans across six platforms, reaching over four million online viewers. The event was also launched and livestreamed on the official Discord and TikTok channels, as well as on partnering media channels like eGG Network and UnGeek and partnering with gaming ambassadors to engage their fans.

Challenges
The biggest challenge was organising an event with full offerings (exhibition, conference, networking, F&B) within a short few months, coupled with the hybrid elements of also making the live event available online to delegates around the world to interact simultaneously.

With the evolving health situation in Singapore, organisers and the various bodies had to be extremely cautious and vigilant towards the operational flow and human movements within the event. Organisers had to be flexible in pivoting and recalibrating to changing government rules and regulations.

Another key challenge faced was ensuring that all attendees coming down to the physical event had fulfilled the necessary safety requirements framed out by STB.

This included having full vaccination status, doing SafeEntry Check-Ins and health declarations upon arrival at the venue, before registration and before entering the conference venue, taking the PET Lucira test on-site and ensuring that safe distancing of at least one metre was maintained.

Foreign delegates flying in for the event were also required to send in their confirmations prior to attending the event and were also expected to adhere to the same regulations. Crew members, exhibitors as well all industry leaders attending the physical conference also had to produce a negative Pre-event Test result on a daily basis.

For the Trade Zone, organisers made use of virtual event platform, Hubilo, to provide online attendees with a similar networking experience as the physical attendees. In-person exhibitors and attendees could also set meetings online through their virtual booths within the digital expo to bridge the hybrid element.

Another production challenge was the coordination between conference speakers present in Singapore and those who had to be beamed live from overseas. Organisers had to think outside the box in displaying mixed panels onstage at Suntec Singapore while streaming them online. We also deployed a few tools to facilitate the Q&A sessions to be able to take questions from onsite and online attendees in real-time.

For the fully digital Entertainment Zone, we had a multi-channel communication setup between the team to ensure that all streams across our entire streaming offerings were broadcasting smoothly and any issues could be addressed immediately.

Event gamescom asia 2021
Organiser Koelnmesse
Venue Suntec Singapore Convention & Exhibition Centre, and online at gamescom.asia
Date October 14-17, 2021
Attendees 2,217 attendees (in total, in-person and online)

CTM rolls out new technology suite

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A screenshot of CTM Approve in action

Corporate Travel Management (CTM) has enhanced its global technology suite to include a new global approval tool, CTM Approve, which will be available to CTM customers in early 2022.

Built entirely on CTM’s proprietary technology, the suite of tools includes a new global approval system, CTM Approve, and enhanced global portal and profile tools. The suite captures global PNR data from multiple sources to feed CTM’s risk management systems, allowing for duty of care no matter where their travellers are.

A screenshot of CTM Approve in action

“We know that having visibility into travel in one place will be vital for our customers to meet duty of care requirements in a post-Covid environment,” said Mike Kubasik, CTM’s global chief technology officer. “It extends CTM’s global capabilities and client solutions in response to that environment, and – as international travel begins to increase – creates a targeted solution for travel managers in need of a global view.”

A recent CTM business travel survey found the top priority for travel programmes in 2022 is travel risk, safety, and wellbeing, with nearly 80 per cent of respondents choosing it as their top focus.

CTM’s technology suite can source global PNR data anywhere in CTM’s 100+ markets within minutes. The suite also covers multiple countries.

“As an example, with a large global client we are sourcing and leveraging data from 25+ countries to enable a standardised and globally consistent approval process,” Kubasik shared.

Because of CTM’s proprietary tech stack and global development hubs, the global technology suite works “out of the box” for global companies with travellers booking or flying from anywhere in the world. Owning the end-to-end process of the entire technology suite also means that CTM isn’t reliant on third parties to deliver ongoing feature upgrades, enhancements, and fixes.

Launching in early 2022, the new CTM Approve is the pre-trip approval system for global travel managers who want multi-layered approval control. Within CTM Approve, CTM collects PNR data, runs it through a single approval instance, and sends out approval notifications to a client’s selected employees. CTM Approve provides a single global view of all approvals anywhere in CTM’s 100+ countries, including the Americas, Europe, Asia, and Australia/New Zealand.

CTM Approve shows a holistic view of the approval workflow process from booking to final verdict (approved/denied) with relevant statistical information for each category.

Additionally, CTM’s global profile system integrates global HR feeds for centralised client access to all employee profiles in one tool. The tool can also integrate with the online booking tool (OBT) of choice for the client, including CTM’s own Lightning OBT. The profile system also works for both online and offline bookings, keeping all booking types in one place.

With CTM’s global portal, global travel managers can log in to and use a single global portal across all regions. Risk management information is presented on a global interactive map. CTM’s global portal is available to clients using CTM wholly-owned locations globally.

“These solutions are part of a larger global strategy and an ongoing commitment to build proprietary technology for our customers, and in response to more multinational customers looking to work with us across multiple regions,” noted Kubasik.

A breath of fresh air

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Angkor Archaeological Park, Cambodia
Hold a memorable gala dinner inside the Angkor Archaeological Park, with the ruins of either Prasat Kravan or Wat Thommanon as a stunning backdrop. A traditional Khmer feast can be prepared for a party of no more than 120 people. Complete the Cambodian experience with cultural Apsara dance performances, which utilise the vibrantly illuminated ruins as an enchanting backdrop.
marketing@asiantrails.org

Angkor Archaeological Park. Photo credit Jaya Catering

Gili Rooftop at Taronga Zoo, Australia
Set against a stunning backdrop of Sydney Harbour and the city skyline, including the famous Sydney Harbour Bridge, Gili Rooftop at Taronga Zoo is the ultimate showstopper for a business event.

Gili Rooftop has space for 90 guests for a banquet or 100 cocktail-style, and serves up sustainably-sourced and locally-produced dishes. After the day’s activities, groups have the option of wandering back to one of the 62 suites at the Wildlife Retreat at Taronga, and fall asleep to the sounds of nature on their doorstep.
tarongacentre@epicure.com.au

Angkor Archaeological Park. Photo credit Jaya Catering

Halong Bay, Vietnam
Sail away in UNESCO-listed Halong Bay, and take in the natural landscape of towering limestone islands and calm, emerald waters before making landfall on a private beach for a seafood barbecue dinner.

Entertainment can be provided via a liveband or DJ, and the setting would be perfect for a 200-pax themed corporate party – think fearsome pirates or tropical mood.
marketing@asiantrails.org

Halong Bay, Photo credit: Asian Trails

Hobbiton Movie Set, New Zealand
An event at Hobbiton Movie Set in Matamata, New Zealand is an experience to tantalise visitors’ senses, as guests find themselves engulfed in the sights, smells, sounds and tastes of The Shire, as featured in The Lord of the Rings and The Hobbit trilogies.

The Marketplace makes a spectacular venue for special events, transporting 1,000 guests to the bustling markets of Middle-earth, while The Party Marquee is a fully-themed space with an outdoor garden bar – good for 350 pax – overlooking Hobbiton. Catering is available, and covers everything from canapés to a banquet feast fit for a Hobbit.
events@hobbitontours.com

Hobbiton Movie Set

Ngãraratuatara Marquee, Te Puia, New Zealand
Enjoy the unique taste of Mãori cuisine at Te Puia Geyser in Rotorua. Guests can gather at the Ngãraratuatara Marquee, and watch as fresh New Zealand mussels, whole king prawns, corn and vegetables are placed in flax woven baskets and poached in the geothermal spring. A maximum capacity of 30 is allowed here at any point in time, but Te Puia also has five other function spaces available for hire.
www.tepuia.com/contact-us

Te Puia Geyser, Rotorua

Palawan Green, Singapore
Meet on a green turf along Palawan Beach in Sentosa, which comes with a sea view to boot. Located next to the Beach Station monorail, the lush space is able to take a 500-pax banquet or 1,000 in a standing reception.

An event here can also be combined with a teambuilding or water-bonding activity at Tanjong Beach. For larger gatherings, the New Mempari Site – also on Palawan Beach – can incorporate a barbecue dinner under the stars, or planners can go luxe with butler-passed canapés.
www.sentosa.com.sg/en/contact-us

Palawan Green. Photo credit: Sentosa Development Corporation

The Habitat Penang Hill, Malaysia
Imagine hosting a sunset cocktail function or a gala dinner in the heart of a 130 million years old rainforest, and getting serenaded by the sounds of nature.

That dream is brought to life at The Habitat Penang Hill, which offers event organisers three multipurpose, outdoor event spaces that can adhere to social distancing requirements. Curtis Crest can safely accommodate groups of 150 pax, while the Andaman Tent and Retail Rooftop can take in 100 pax and 25 pax respectively.
inquiry@thehabitat.my

The Habitat Penang Hill

The Timber Yard, Australia
Built on a philosophy of recycling and upcycling, The Timber Yard in the Port Melbourne industrial precinct is a restored timber storage and fabrication facility that has been transformed into a gorgeous event venue.

Designed to bring the flavour and personality of the country into the city, The Timber Yard is an customisable urban sanctuary spanning 1,000m2 of turfed area. Space hire comes complete with food and drinks, with the option for organisers to hire food trucks and play up a festival vibe.
www.thetimberyard.com.au

The Timber Yard

Xiengkeo Palace, Laos
Standing on an idyllic location on the banks of the Mekong River and framed by mountains, Xiengkeo Palace was once the royal residence of the Lao prime minister, Prince Phetsarath. Today, it is home to the Grand Luang Prabang Hotel and Resort. The 70-key property offers a full resort buyout for 150 delegates, with the main outdoor event space ideal for dining under the stars. Folk dances by ethnic minorities, Laotian performances or a Baci Ceremony (well-wishing ceremony) can be arranged.
marketing@asiantrails.org

Xiengkeo Palace. Photo credit: The Grand Luang Prabang

AMEX GBT adds Neo expense management to mobile app

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AMEX GBT offers a mobile travel solution with trip management, booking and expense management, all in one app

American Express Global Business Travel (GBT) has expanded the functionality of its mobile app to include expense management for clients using the Neo travel and expense management suite.

With this enhancement, travellers no longer need to sort through expenses and organise paper receipts after a trip. As long as their company uses the Neo integrated travel and expense management solution, they can now use the Amex GBT Mobile app to capture and report expenses on the go. Travellers can even finalise and submit expense reports before getting back to their desk, saving time, increasing productivity and getting reimbursed faster.

AMEX GBT offers a mobile travel solution with trip management, booking and expense management, all in one app

The app combines optical character recognition (OCR) and machine learning to scan photos of receipts for data to complete expense reports and automatically link them to the trip in progress. The app can also scan PDF receipts imported from emails.

This enhancement to the Amex GBT Mobile app is the latest step in expanding the integration of the Neo platform with the GBT technology suite.

The full Neo solution is available for GBT customers in countries around the world, including the US and Canada.

BCD Travel introduces BCD Alert app

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The app facilitates round-the-clock risk management and response

In response to the heightened focus on traveller risk as global travel volumes increase, BCD Travel has introduced BCD Alert to its suite of traveller security solutions.

The mobile app, developed specifically for travel and security managers, provides 24/7 coverage of active travellers against destination risk and incidents, allowing managers to monitor and respond remotely.

The app facilitates round-the-clock risk management and response

BCD Alert tracks caution, warning and emergency level alerts against traveller bookings. The app delivers emergency level alerts via push notification to the home screen of the mobile device, prompting a list of impacted travellers.

Travel and security managers can contact affected travellers directly from the app via SMS, email or click-to-call. Clients who have enabled emergency response capabilities in the TripSource traveller app also has the added value of seeing who has checked-in as safe so they can focus on the remaining travellers.

The app is the newest addition to BCD Travel’s suite of traveller security solutions, which includes the COVID-19 Information Hub, DecisionSource security map and risk reports, TripSource risk alerts and check-in capabilities, and the Traveler Security Program Assessment.

BCD Alert is globally available to BCD clients with a DecisionSource login via the App Store and Google Play.

FHA-Food & Beverage and ProWine Singapore confirm September 2022 show

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A previous edition of the FHA-Food & Beverage

FHA-Food & Beverage, organised by Informa Markets, will be moving from March 2022 to September 5-8, 2022, with the Singapore Expo remaining as the venue for the event.

Featuring a line-up of global pavilions and individual brands, FHA-Food & Beverage is a major event where industry professionals in Asia can source new F&B ingredients from the world in one place.

A pre-pandemic edition of the FHA-Food & Beverage

In addition to the physical showfloor, FHA-Food & Beverage 2022 will be accessible in the digital space on FHA Match (powered by Saladplate), a virtual business matching platform launched by Informa Markets in 2021 to bring suppliers and buyers a space where they can continue to connect and do business year-round.

By combining the live events with FHA Match, participants will be able to connect and prearrange meetings on the virtual platform to ensure both their time and investment at the physical shows are optimised.

ProWine Singapore, jointly organised by Informa Markets and Messe Düsseldorf Asia, will move from May 2022 to join FHA-Food & Beverage on the same dates in September 2022.

This will provide an opportunity for the region’s F&B and hospitality sectors to intersect with producers, importers, distributors and retailers of wine and spirits.

FHA-Food & Beverage’s sister show, FHA-HoReCa will also be moving from its original date. Currently scheduled to be held in May 2022, the event’s new date will be announced soon.

CWT makes two executive leadership team appointments

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From left: Nick Vournakis; and Derek Sharp

CWT has appointed Nick Vournakis as executive vice president and chief customer officer, and Derek Sharp as executive vice president and chief traveller experience officer, effective December 1, 2021.

Both will report to Michelle McKinney Frymire, CEO of CWT and serve as members of the company’s Executive Leadership Team.

From left: Nick Vournakis; and Derek Sharp

Prior to this appointment, Vournakis was managing director, global customer development, before which he was president, US military & government. He joined CWT in January 2000 and his other senior roles in the company have included responsibility for North American Air Solutions, and managing CWT’s Canadian operations. He also spent four years with EY Global Consulting services.

Sharp was chief operating officer for RoomIt, CWT’s global hotel platform, and prior to this appointment, ran CWT Meetings & Events. He spent eight years at Travelport in various senior management, strategy and consulting positions, as he had with HP Enterprise Services, EDS, UPS and Bain & Company.

Western Australia reluctant to open until higher vaccination rates are met

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The Western Australian government wants to vaccinate 90 per cent of its population before reopening, the state's capital Perth pictured

Western Australia (WA) will be the last Australian state to open for business events travel while the rest of the country relaxes their borders and prepares to resume corporate events, much to the frustration of local event planners.

Most Australian states are moving towards an endemic Covid-19 policy as vaccination rates have hit 80 per cent. This comes as Covid cases are still rising, evident that the Covid-zero policy adopted since the pandemic started would be unsustainable.

The Western Australian government wants to vaccinate 90 per cent of its population before reopening, the state’s capital Perth pictured

On November 1, 2021, Sydney and Melbourne opened their borders to Australian citizens and permanent residents overseas, and no longer required inbound travellers to quarantine for two weeks on arrival. Australian prime minister Scott Morrison has also signalled that the country will likely welcome international tourists by the end of the year.

But the state government of WA has insisted on keeping its borders shut for as long as possible in an attempt to keep its residents “safe”.

“Our premier has made it pretty clear that we’re not going to be having a Christmas with masks, which means that as a business, working towards end January is when we anticipate us opening up to the rest of the country. But it’s personally disappointing for us as well,” Renee Bennet, managing director of Encanta, told TTGmice.

“Obviously, we’ve got events taking place to connect with our counterparts on the east coast, which is extremely important for us. At the moment, I feel like Western Australia is a bit of a laughing stock in terms of our restrictions,” continued Bennet, who is also a board director at Business Events Perth and a councillor at the Professional Conference Organisers Association.

Bennet also expressed fears that WA’s restrictions could hurt its reputation for business events for years to come, much like its formerly expensive accommodation rates.

Recently, the WA government announced it would transition to dropping its borders when a target of 90 per cent vaccination rates is achieved, which some observers have noted could be too ambitious a goal. The state just reached 65 per cent rates last week.

But WA’s premier Mark McGowan said he would announce a border opening date once 80 per cent of its population aged over 12 are fully vaccinated, putting current estimations for the border change to take effect in late January at the earliest.

The state has earned the nickname “hermit kingdom” for its hardline border policy, which it argues has made the state safer from Covid and allowed its economy to thrive with a A$5.6 billion (US$4.1 million) surplus, the state’s biggest on record.

However, Melbourne-based Kate Smith, managing director at Waldronsmith Management and council member at Business Events Council of Australia, fears the prolonged closure of WA’s borders will have a nationwide impact for the industry.

“My view is that we need to be ready as one country as quickly as possible,” opined Smith. “Most of the national conferences rely on their West Australian delegates to join them and equally, if the conference is being held in Western Australia, the limitations it has placed on the sector within WA is hugely significant. This impacts us all.”

Western Australia has had just 1,112 Covid-19 cases and nine deaths to date, compared to more than 78,000 cases and 611 deaths in New South Wales.

CWT invests US$100 million to beef up travel management offerings

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A screenshot from the CWT website

CWT has revealed it will invest US$100 million in the myCWT travel management platform as it moves forward to implement its recapitalisation plan.

That plan today was approved (“confirmed”) by a court in an expedited legal process with the overwhelming support of CWT’s financial stakeholders.

A screenshot from the CWT website

The recapitalisation plan provides CWT with US$350 million of new equity capital to reinvest in the business, eliminates approximately half of the Company’s US$1.6 billion debt, and provides for all business partners and other providers of goods and services to CWT to be paid in full.

Michelle McKinney Frymire, CWT’s Chief Executive Officer, commented, “Having reached this important milestone, we are now able to move beyond the pandemic and accelerate investments that create innovative programmes and industry-leading experiences, including an enhanced myCWT platform.”

CWT’s initial $100 million investment in myCWT and its product offering, including the further enhancement of its sustainable proposition, will be focused on augmenting CWT’s existing omnichannel experience.

This will include expanding CWT’s breadth and depth of its omnichannel content, travel comparison capabilities, analytical reporting, and choice and availability of sustainable travel solutions to further enhance the point-of-sale experience for travellers and carbon footprint details to enable better-informed decision-making. Additional details about CWT’s inves

Virtual Seoul 2.0 sets a new digital hosting bar

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Virtual Seoul 2.0 at night

Seoul Convention Bureau has unveiled Virtual Seoul 2.0, their 3D business events platform that has gone through an upgrade and given a facelift.

Four new venues and several other exhibition functions have been added to the platform. The Content Management System (CMS) is also new, and allows event planners to customise their events without having to go through IT staff.

Virtual Seoul 2.0 at night

The four new venues in Virtual Seoul 2.0 are Coex, meant for exhibitions; Nodeul Island, Seoul’s unique venue in Hangang river which will serve as an outdoor exhibition area; Seoul City Hall which will serve as an open stage; and Seoul Tourism Plaza will function as a business meeting room.

Virtual Seoul 2.0 will also take into account the time zone of each time zone of the host city, and feature either a day or night setting. A pre-scheduled appointment function between buyers and sellers have also been added, alongside a function which allows the exchange of digital business cards, and booths that can offer promotional videos and brochures.

Meanwhile, the CMS will provide event organisers with the ability to manage functions like the broadcasting of videos, and branding functions to post logos, banners, across the platform. Guided videos for the various business events ranging from corporate meetings to conferences have also been uploaded to help aid event planners in their process.

Event planners will also be able to benefit from the PLUS SEOUL support for online/hybrid events, which means the platform will not cost extra. This, in a way, helps Seoul to expand its destination marketing as well.

Director at Seoul Tourism Organization, Jihyun Kim, said: “The first version of Virtual Seoul received much attention locally and globally as an innovative case of destination marketing while travelling was strictly restricted.

“Since Virtual Seoul 2.0 was designed to cover most event types of the MICE industry it will serve a full function as an event platform capable of earning more hosting. Hybrid events are not a trend anymore but another format settling down in the field with ‘living with COVID’ days. As one of the pioneers in this new field, it is the time to be more active in marketing the platform.”

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