Asia/Singapore Sunday, 14th June 2026
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International SOS partners Salesforce and AOKpass to roll out testing and vaccination solution

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International SOS has teamed up with Salesforce and AOKpass to roll out a digitally integrated testing and vaccination solution which securely manages Covid19 testing, vaccine administration, monitoring and health certification.

This solution is the latest addition to International SOS’ suite of medical services to help organisations manage the current pandemic and safeguard workforce health.

International SOS’ end-to-end offering encompasses information, advisory and planning, on-the-ground delivery and digital certification

The International SOS HealthCloud360 digital platform is built on Salesforce cloud technology and integrates seamlessly with AOKpass, a portable digital certification that enables the secure verification of an employee’s testing and/or vaccination status via blockchain technology.

The platform is both user friendly and scalable across multiple countries and sites. It includes detailed reporting and analysis to give clients comprehensive programme status. Furthermore, it has been developed with the highest standard of security and data privacy in mind; it is fully GDPR compliant and conforms to the required ISO certifications.

Key features include employees’ and dependents’ information management, eligibility management, appointment scheduling, clinical workflow management, vaccines and consumables inventory management, monitoring of testing/vaccination status, patient communication flow, verification of results and issuance of digital certification.

Arnaud Vaissìe, co-founder, chairman and CEO of International SOS, commented: “We have entered a new era of workforce resilience and business continuity where employee health is now a critical pillar. There is no easy way out of the pandemic, however, secure and effective testing and vaccination will be key to sustaining business operations, supporting a safe return to the workplace, travel and events, and to reduce the spread of infection.”

International SOS’ end-to-end offering encompasses information, advisory and planning, on-the-ground delivery and digital certification. It can be delivered through International SOS’ clinics, its medical professionals at client sites, and through its network of over 90,000 credentialed medical providers. Where in-country regulations allow, the solution includes the procurement of Covid-19 vaccines, and the management of local supply chain logistics.

Optimism abounds for M&E sector in 2022: AMEX

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industry professionals signals a return to pre-pandemic numbers in 1-2 years

According to the 2022 Global Meetings and Events Forecast, the 11th annual report produced by American Express Meetings & Events, a division of American Express Global Business Travel (GBT), meeting professionals say they are feeling more confident and well-equipped to plan high-quality meetings and events and adapt to any ongoing uncertainties.

The report’s global survey of meetings and events professionals found that two-thirds (67%) of respondents believe in-person meeting levels will return to their pre-pandemic numbers within one to two years.

Industry professionals believe that meetings will return to pre-pandemic numbers in one to two years

In-person meetings and events are projected to grow in 2022, with 81% of events expected to have an in-person element. Another indicator of industry growth is the 64% of global meetings and events professionals citing increased budgets for next year.

However, the industry is neither expecting nor planning a return to business as usual, and instead, professionals intend to take lessons learned during the pandemic to improve the value, effectiveness and sustainability of future events.

“While we are all eager to see the pent-up demand for meetings and events fully realised, we recognise that recovery will not be a straight line and we can’t get there by simply repeating what we’ve done in the past,” said Gerardo Tejado, GBT’s senior vice president of value development and general manager of meetings & events.

“As we look to 2022, we expect the optimism, resourcefulness and innovation we’ve seen in the sector over the past two years lead to a new era of thoughtful, tech-forward, responsible M&E strategies.”

The Forecast finds the value of internal meetings is increasingly recognised by organizations, with internal and training meetings projected to see the largest growth in 2022. Despite the rise of in-person meetings and events, virtual and hybrid formats will continue to play a key role, according to global survey respondents. Hybrid meeting formats will continue to gain traction as they help expand reach to wider audiences, create a built-in virtual contingency plan, and increase return on investment. An increased number of attendees is expected across all event types and formats.

The environment will be a priority for most meetings and events programs in 2022: 83% of respondents said their organisations take sustainability into account when planning meetings and events. The sustainability practices most cited by respondents were minimising paper usage and applying energy-saving and waste reduction measures for their 2022 meetings.

Meanwhile, meeting professionals in the Asia-Pacific region are fairly positive about the health of the industry in 2022. Nearly two-thirds (64%) said they would rank their optimism level as 8 or higher on a scale of 1-10, and 58% believe their career options are good to excellent. They expect 81% of 2022 events in the region to include an in-person component. And 62% of respondents in the region expect in-person attendee numbers to return to pre-pandemic levels in the next one to two years.

The full forecast can be found here.

Sarawak launches legacy impact initiative

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Sarawak sees convention legacies as one of the key strategies to help achieve PCDS goals; Kuching pictured

Business events and their legacy impact on the destination have received official recognition from the Sarawak state government, in line with the state’s Post Covid-19 Development Strategy 2030 (PCDS) to recalibrate the destination’s economic, social and environmental development.

During a virtual industry session entitled Rising Impact of Business Events – TRIBE, Sarawak’s chief minister, Abang Abdul Rahman Zohari Abang Openg announced the state’s support towards convention legacies as one of the key strategies to help achieve PCDS goals.

Sarawak sees convention legacies as one of the key strategies to help achieve PCDS goals; Kuching, its capital, pictured

The event on November 8 was hosted by Business Events Sarawak in collaboration with the Ministry of Tourism, Arts and Culture Sarawak (MTAC), International Congress & Convention Association (ICCA), The Iceberg – Legacies of Business Events, and GainingEdge.

The session also saw the virtual launch of BESarawak’s Legacy (BESLegacy) Initiative where planners were advised on how to design their conventions and activities to align with desired legacy outcomes, be it sectoral, economic, environmental, community, social and/ or political.

Abang Abdul Rahman described the BESLegacy as an “innovative tool” that balances people, profit, purpose and planet together. “It is the strongest collaboration between the Government and convention planners because of how compelling value creation is.”

In his speech, Sarawak’s minister of tourism, arts and culture, Abdul Karim Rahman Hamzah, added: “Legacy impact is Sarawak’s strategic approach to further develop business events and become an advanced destination by 2030.”

He added that the “BESLegacy Initiative is a joint effort between the Sarawak Government and the business events industry to align conventions with Sarawak’s 13 Key Priority Areas and United Nations’ 17 Sustainable Development Goals.”

A past event, the 55th ICCA Congress 2016 held in Sarawak’s capital, Kuching, served as a case study on the legacy impact pilot project, utilising BESLegacy Initiative to trial run its planning components. The Congress had attained legacy impact in all five key areas.

Amelia Roziman, CEO, BESarawak, shared: “(The outcome is an) increased commitment from the government sector to the industry, leading to the acceptance and long term development of legacy impact as an equal to economic impact. Both of these KPIs are important.”

BESarawak will provide financial and non-financial support to assist convention planners in initiating their legacy visions.

FLAsia returns for its second virtual edition

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This will be FLAsia’s 16th edition and its second virtual edition.

The Franchising & Licensing Asia (FLAsia) virtual event, an international trade event that congregates franchises, licenses, brands, and business concepts from all over the world to Asia, will be held from November 25-26, announced Constellar.

Themed Beyond, Harness the Possibilities, this year’s event will focus on how franchise businesses have survived and thrived through the prolonged disruption brought about by the global pandemic by innovating and transforming their business.

This will be FLAsia’s 16th edition and its second virtual edition

The FLAsia 2021 virtual exhibition will feature 70 international brands from more than 60 companies from countries such as Korea, Japan, Malaysia, and Indonesia. More than 3,000 participants are expected to tune in.

Attendees can look forward to connecting with top players such as multinational convenience store chain 7-Eleven, homegrown lifestyle furniture retailer Commune, food and beverage players Creative Eateries, Jumbo and Tung Lok and, and health and wellness concepts Fight Zone, FitJeff and Gymkraft.

Exhibitors from sectors such as F&B, education, wellness and professional services will offer event attendees new business and investment opportunities, as well as fresh avenues for companies to transform their existing business models and innovate their customer offerings.

FLAsia 2021 will also be introducing two new programme highlights for a more immersive virtual event experience.

The Fresh! Brand showcase, a series of fast-paced five-minute investor-oriented pitches by participating brands, will be broadcast live on FLAsia’s social media channels from 12.00 to 13.00 on both event days. Another new feature, Discovery Days, will allow interested buyers to sign-up for exclusive behind-the-scenes tours of brand concepts.

Event attendees can also look forward to the return of the event’s live response feature which allows for dynamic interactions and instant responses from brand representatives via live text and video chats. This year’s event will also debut business matching services to connect attendees with participating exhibitors via direct or pre-scheduled meetings.

Beyond meeting exhibitors, attendees can look forward to insights from more than 50 expert speakers across 15 keynote and panel sessions spread over the two-day conference.

The line-up includes Joe Canterbury, founder of Chaucer Global; David Chiem, founder, CEO and executive chairman of MindChamps PreSchool; and Nguyen Phi Van, chairwoman of Vietnam Angel Network. They will be sharing their knowledge and success stories in areas of franchising, consumer market outlooks and opportunities in international markets.

Singapore’s minister of state Low Yen Ling, from the Ministry of Culture, Community and Youth & Ministry of Trade and Industry will be delivering the opening address to kickstart the event

The FLAsia 2021 platform will be available until December 31, 2021.

BestCities Global Forum gears up for in-person event

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BestCities Help Cities and Associations Build a More Sustainable Future

The BestCities Global Forum is set to take place from December 2-5, 2021, in Spain, following an 18-month hiatus of in-person meetings.

The event will be rooted in legacy and inclusivity, where partner destinations and associations will be encouraged to commit to a more sustainable and socially equitable future. It will feature sessions centred on legacy and impact, with a discussion of options available for associations to collaborate with social entities and generate a legacy in host cities.

BestCities wants to help cities and associations build a more sustainable future

A central part of the Forum is the Madrid Challenge, a collaborative effort between partner destinations and associations.

On the first day of the Forum, destinations will be invited to sign up for BestCities’ Commitments to a Sustainable Future, a collection of recently revised Alliance standards that strive to make a positive impact in the world. BestCities destinations are audited against the Commitments annually, to ensure accountability and encourage actionable change.

Meanwhile, Associations can participate in the Madrid Movement in several ways, such as incorporating legacy into their RFPs.

Further details and actionable items will be solidified in the lead-up to the Forum, with feedback from associations solicited during events such as IMEX America, where BestCities and International Congress and Convention Association (ICCA) will co-host a legacy workshop.

BestCities has also collaborated with Strategic Thinkers to gain further insights for the challenge components for associations.

In addition to the Madrid Challenge, partners and associations can take immediate steps toward positive change by participating in “Engage for Good”, a Forum activity that raises funds for the Spanish Red Cross.

Delegates will earn points for event engagement, such as logging into the attendee app, posting to the digital EventStream wall, and joining the Madrid Challenge. Points earned will be channelled into financial support for the Spanish Red Cross, and the most engaged participant will be honoured with a special prize.

The Global Forum will also boast group explorations, such as a visit to the Spanish Red Cross; meals at popular eateries such as the Haciendas Club, renowned for its farm-to-table philosophy, and Posada de la Villa, a tapas joint established in 1642; and guided walking tours of Madrid.

Lesley Williams, managing director of BestCities, said: “As we return to meeting our peers face-to-face, BestCities is eager to introduce the Madrid Challenge as a key legacy-building piece for Global Forum and a road towards social and environmental change.

“We’ve designed this year’s Forum with an eye towards offering associations and partner destinations plenty of education, inspiration and motivation to incorporate sustainability and inclusivity into future conference planning. United, we can spur notable change in the meetings industry and beyond.”

Megaworld Hotels and Resorts opens outpost in Manila

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Junior Suite

The Philippines’ largest homegrown hotel chain, Megaworld Hotels and Resorts, has opened its newest property, Kingsford Hotel Manila, at the Entertainment City of Paranaque.

Planners can look at organising meetings and corporate functions at the 340m2 ballroom, which can be divided into four breakout rooms which have been individually equipped with its own projector, motorised screen, and built-in sound system.

Junior Suite

Delegates can also be accommodated in the property’s 529 rooms, and wind down at recreational which include facilities include a fitness centre, steam and sauna, and outdoor pool. There are also three F&B options on-site – the all-day Kingsford Cafe, Zabana Lobby Bar, and Quick-to-Go kiosk.

Kingsford Hotel Manila stands less than a 10-minute drive from Ninoy Aquino International Airport via the expressway.

Cristian Nannucci joins Pan Pacific Hotels Group

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Heading PARKROYAL COLLECTION Kuala Lumpur and Pan Pacific Serviced Suites Kuala Lumpur is Cristian Nannucci, the newly-appointed complex general manager.

A 30-year hospitality veteran, Nannucci has held a number of hospitality positions across three continents in Europe, Asia and Middle East. He specialises in F&B and business restructuring, and possesses a background in rooms operations, and sales and marketing.

He most recently served as general manager of Shangri-La Mactan Resort and Spa in Cebu, the Philippines.

Shangri-La Singapore welcomes new GM

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Shangri-La Hotels and Resorts has appointed John Rice as general manager of Shangri-La Singapore.

Rice will supervise the daily operations of the hotel including Shangri-La Apartments and Residences, and be responsible for driving commercial growth, inspiring service excellence, enhancing guest engagement, strengthening community partnerships and elevating the hotel’s luxury family positioning.

In addition to this new capacity, Rice also holds the position of vice president, operations (Philippines), and will continue to oversee all Shangri-La properties in the Philippines region.

The Australian brings with him extensive knowledge and expertise in the luxury hospitality sector, with senior Shangri-La leadership appointments in Mainland China and the Philippines.

Prior to his arrival in Singapore, Rice led hotel teams across six hotels and resorts in Manila, Cebu and Boracay; and played a pivotal role in leading the teams through the Covid-19 pandemic by identifying new revenue streams, launching new business initiatives and driving commercial results.

He was also responsible for spearheading the opening of Shangri-La The Fort, Manila.

Accor to reflag 8 on Claymore Serviced Residences in Singapore

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8 on Claymore Serviced Residences will be rebranded into an Accor property

Accor is set to operate the group’s first serviced apartment property in Singapore with the signing of 8 on Claymore Serviced Residences located in the city-state’s famous Orchard Road area.

Scheduled to commence operations around the end of this year, the property will operate under the name of 8 on Claymore Singapore managed by Accor, and will undergo a soft refurbishment for all rooms and public areas by mid-2022.

8 on Claymore Serviced Residences will be rebranded into an Accor property

The 85-room property will feature a range of accommodation, from executive studios to two- and three-bedroom apartments, each with living areas, fully equipped kitchens, in-room laundry facilities and bedrooms. Guests will have access to the Club Lounge, which also includes a pool and a 24-hour gym.

Accor’s signing of this conversion project following its rebranding of another two properties in Singapore – Fairmont Singapore and Swissôtel the Stamford. This property will join the group’s network of 28 properties in Singapore including the Raffles, Fairmont, Sofitel, Swissôtel, Novotel, Mercure and ibis brands.

All things fresh and new

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Healthy optimism is building in New Zealand for the return of business events come 2022, with new regional destinations and conferencing venues to choose from. Surviving what has been described as a “topsy turvy year” which saw a 78 per cent drop in business compared to pre-Covid times, the industry is expected to start recovering from March or April next year, beginning with the Australian market.

New Regent Street pedestrian mall, Christchurch

“The nucleus of our plan is a high vaccination rate with the aim of 90 per cent,” Lisa Hopkins, chief executive, Business Events Industry Aotearoa told TTGmice.

With 80 per cent of New Zealanders already receiving their first vaccination, that number of fully vaccinated residents is expected to grow significantly by Christmas.

“(Based on a recent report) developed by the Tourism Export Council of New Zealand, we hope to see conferences and incentives from Asia begin to land at the end of 2Q2022, into 3Q2022. Given Air New Zealand’s position that only vaccinated travellers will be able to fly internationally on their planes, as have other airlines, there will be confidence that the risk is low,” Hopkins continued.

While the impact of restrictions on business has been highly challenging, New Zealand’s regions in particular have been busy producing new offerings for the sector.

Te Pae Christchurch Convention Centre opens in Christchurch in December, with Tãkina Convention and Exhibition Centre in Wellington and the New Zealand International Convention Centre in Auckland to follow.

“New regions have truly made their mark in the business events sector. In future, choosing a destination for an event will be challenging. We expect to see more dual destination programmes developing from beautiful rural landscapes one day, and deep rugged Fiords the next. New Zealand’s position as an aspirational incentive destination, coupled with world-class conference facilities has just been amplified,” she added.

Tourism New Zealand is also offering funding and support to encourage a steady pipeline of conferences and incentives for the future.

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