Asia/Singapore Tuesday, 21st April 2026
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EEAA pilots work health and safety programme

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The EEAA is continually revising its risk and safety management program in light of legislation and COVIDSafe practices, and continues to invest in ongoing education and professional development to further promote safety within the industry.

The Exhibition and Event Association of Australasia (EEAA) has rolled out a pilot programme to provide Risk and Safety training and consultancy services through Beaspoke Safety, a specialist risk and safety consultancy.

The EEAA continues to invest in ongoing education and professional development to better the industry’s safety standards

Provision of services include:

  • Event Management Plans, Venue Plans & Onsite Reviews
  • Exhibition manuals
  • COVIDSafe planning and plans
  • Gap analysis (audit) of existing documentation
  • Risk Assessments and Risk Management Plans
  • Health and Safety Policies and Procedures
  • Safe Work Method Statements
  • Job Safety Analysis
  • Emergency and Evacuation plans
  • Staff and volunteer management; Contractor inductions
  • Training on Risk Management, COVIDSafe protocols and plans, and Manual handling

This is the next step in EEAA’s comprehensive risk and safety management programme, following the release of the Safe Operating Framework in 2020, a national guide for Organisers and Suppliers ensuring the COVIDSafe operation of exhibitions and events.

EEAA chief executive, Claudia Sagripanti said in a press statement: “The EEAA is continually revising its risk and safety management program in light of legislation and COVIDSafe practices, and continues to invest in ongoing education and professional development to further promote safety within the industry. We are delighted to launch this pilot in 2021 with Beaspoke Safety for the provision of WH&S services to EEAA members at a preferential rate, and to maintain the focus on safety and risk management.“

Beaspoke Safety’s director and principal consultant, Bea Tomlin, added: “We are not just about creating a set of documents that sit on a shelf gathering dust, we create true and real documentation that represents an organisation’s work practices that are workable and achievable. Our ultimate goal is for the individual land the team to develop a risk mindset,
so it becomes part of the everyday process of the business.”

EEAA members interested in accessing this service need to contact the EEAA office, and will deal with Beaspoke Safety directly for the provision of services.

Sabre taps Gopass Global to mitigate travel risks

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Sabre Corporation has partnered with travel risk management platform Gopass Global to help deliver its Covid-19 biosecurity risk analytics capabilities to the travel industry.

Gopass Global solutions leverages advanced analytics to deliver a single view of all of the biosecurity risk elements of a trip, thereby boosting traveller confidence.

Gopass Global solutions deliver a single view of all the biosecurity risk elements of a trip

Under the deal, travel agents across the globe now have access to Gopass travel risk management capabilities via the Sabre Developer Partner platform. By integrating with Sabre’s shopping APIs, Gopass populates a quantifiable risk score onto each travel option and displays the information to agents, who are then able to better advise their customers.

Powered by machine learning and artificial intelligence, Gopass Travel Risk Optimizer provides travellers with an end-to-end analysis of all aspects of travel and their risk exposure in the cycle of travel. Gopass Global data also looks at country conditions such as infection rates, government policies and data reliability. Putting this all together, agents can obtain a risk score out of ten per flight itinerary, enabling them to clearly identify the lowest risk rates overall.

“For the travel industry to open up, recover and grow, it is vital that we are able to reduce and mitigate the risk of travel so we can instil renewed confidence in travel for both the leisure and corporate traveller,” said Mark Radford, CEO, Gopass Global.

“It’s clear leisure travellers want to know about potential travel risks so they can avoid or mitigate them. But this is especially critical for corporate travel as we learn to live with this pandemic. Companies need to ensure they are taking their duty of care to employees seriously when it comes to travel. It’s essential, therefore, that travel agents, and ultimately travellers, have all of the critical information they need at their fingertips when planning their trip to make the decisions that are right for them.”

World PCO Alliance elects new officers

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Nancy Tan

The World PCO Alliance has elected officers for the upcoming term at its annual general meeting on May 26, 2021.

Nancy Tan, managing director of Singapore-based Ace:Daytons Direct is the Alliance’s new president, taking over from Noel Mitchell of Keynote PCO.

Nancy Tan

André Vietor, managing director of Spain-based BCO Congresos is the new vice-president, while Sumate Sudasna, managing director of Thailand’s Conference and Destination Management will serve as treasurer. The new officers will serve two-year terms, beginning July 1, 2021.

Kaoru Shibuta, executive managing director, Congrès Inc. was re-appointed as the Alliance’s secretary-general and the secretariat will continue to be managed by the company, based in Japan.

Founded in 2009, the World PCO Alliance provides leadership in meeting management through the delivery of streamlined and effective meetings around the globe. The organisation comprises 20 leading PCOs in the meetings industry from around the world.

Ascott breathes lyf into Fukuoka

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One of a Kind Plus room

CapitaLand’s wholly-owned lodging business unit, The Ascott Limited (Ascott), has opened lyf Tenjin Fukuoka, Ascott’s first lyf-branded property in Japan.

The coliving property offers 131 rooms, ranging from 12m2 to 16m2, and are equipped with high-speed Wi-Fi and a mobile access key. On-site facilities include a social kitchen, cafe, and laundry area, and guests will be able to participate in curated social programmes such as baseball and billiards nights.

One of a Kind Plus room

Lyf Tenjin Fukuoka is located in Tenjin, the major shopping and recreational centre of Fukuoka, and is near the business district as well. It is the first of six lyf properties slated to open this year, and openings to follow include two in Singapore, and one each in the cities of Hangzhou, Shanghai and Xi’an.

Ascott currently has a total of 15 lyf properties with over 3,000 units in 12 cities and eight countries, comprising three properties that have opened and 12 under development. Between 2022 and 2024, seven more lyf properties are slated to open in Beijing, Cebu, Danang, Kuala Lumpur, Manila, Melbourne and Shanghai.

Cindy Kong joins Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore has appointed Cindy Kong as hotel manager.

In her new capacity, Kong will spearhead initiatives to drive operational excellence and ensure high levels of guest satisfaction.

A veteran in the hospitality industry, Kong has amassed over 20 years of experience with Mandarin Oriental Hotel Group, with her most recent role being the hotel manager of The Landmark Mandarin Oriental, Hong Kong.

The Malaysian is no stranger to Mandarin Oriental, Singapore, having worked here in 2000 as a guest services executive, before taking on the role of guest services manager three years into her term.

After her six-year stint in Singapore, Kong moved on to Mandarin Oriental, Kuala Lumpur where she held managerial roles in the Front Office department, and later took the helm of the hotel’s rooms division as director of rooms before joining Mandarin Oriental, Macau in the same capacity.

Hybrid City Alliance welcomes five new members; releases whitepaper

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A screenshot from the recently-launched dedicated website

The Hybrid City Alliance has added five new members to its ranks, released a whitepaper exploring the design, sustainability and risks of hybrid and multi-hub hybrid events, as well as launched a dedicated website.

The five new members are Costa Rica Convention Bureau, Fukuoka Convention & Visitors Bureau (Japan), Liverpool Convention Bureau (UK), Quito Tourism Board (Ecuador), and Tourism Winnipeg (Canada).

These additions bring the total membership to 17 cities from 12 countries across six continents. Meanwhile, Fukuoka Convention & Visitors Bureau joins Seoul Convention Bureau and Business Events Sydney as the only three Asia-Pacific bureaus on the list.

A screenshot from the recently-launched dedicated website

The free whitepaper, entitled Your Ultimate Guide to Multi-City Hybrid Events, was produced from the output of four global workshops in January and February 2021 attended by congress organisers, convention bureaux, and suppliers such as hotels and AV companies.

The whitepaper sets out to:

  • Define what it means to run a multi-city hybrid event – this includes the challenge of seeking a definition of hybrid events and identifying where they sit in the industry’s wider offering and vernacular.
  • Help choose whether or not to organise an in-person, digital or multi-hub hybrid event, including the various challenges and benefits of each.
  • Provide ideas and guidance on the design of a successful multi-hub event with an awareness that this can mean creating separate live, digital and hybrid experiences with content appropriate to each as a stand-alone offering and the wider event as a whole.
  • Consider the sustainability of multi-hub hybrid events, measure their impact on the world and apply appropriate actions to mitigate damage.
  • Identify the risks associated with hybrid events, in particular those areas where risk to an event’s success is increased by a switch to the hybrid and multi-hub formats.
  • Highlight health and safety challenges, particularly in light of an ongoing global pandemic.

Bridget Chisholm, director of conferences at the International Leadership Association, said: “The Hybrid City Alliance is poised to provide invaluable partnerships, making it easier for planners to move forward with hybrid and multi-hub events. This creative alliance offers the opportunity for associations to grow membership not only in areas that have historically not had the resources to travel but also in existing markets keen to stay put.

“When we are able to cast this wider net of participation, the space is created for the advancement of new knowledge, innovative practices, and cutting-edge theory which benefits not only members but also the larger global community.”

ICCA and GDS team up to expand members’ sustainability horizons

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GDS aims to to provide destination marketing and management organisations with high quality, unique and specialised learning and development experiences about regenerative tourism and events

The International Congress and Convention Association (ICCA) has partnered with Global Destination Sustainability (GDS) to support ICCA members as they create and implement sustainability changes.

One immediate benefit of this partnership is that ICCA members can register for GDS Academy – which launched on June 9, 2021 – to earn the GDS – ICCA Certificate in Regenerative Destination Management.

GDS aims to provide destination marketing and management organisations with specialised learning about regenerative tourism and events

By accessing the expertise of GDS, ICCA members worldwide can ensure they meet the increasing demands for sustainable events and develop innovative strategies that will help the industry drive the global sustainability movement.

The GDS-Academy offers education as open-enrollment online classes for professionals, and online/hybrid learning for organisations and destinations. The ultimate goal of the academy is to enable positive social, environmental and economic regeneration through tourism and events based on a refreshed understanding of what it takes for a sector to thrive.

“Sustainability is simply essential for the future of our industry. As such, it is vital that the association meetings community takes an active role in developing and implementing sustainable event strategies that are of the highest standards and fully aligned with the UN’s Sustainable Development Goals,” said ICCA’s CEO Senthil Gopinath.

Business travellers from SMEs eager to resume travel

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SME association leaders are reporting an uptick in managed travel

SME association leaders say their members will be at the front of the line when business travel can resume, but creating a “hybrid business model” and finding a better balance between the use of technology and face-to-face meetings is the way forward.

During the June CAPA Live panel discussion on The SME business travel market is heating up – so, how to win it?, Danny Lau, life honorary chairman, Hong Kong Small and Medium Enterprises, was optimistic small businesses were more “flexible” about meeting overseas clients and would consider “being quarantined for seven days”.

SME association leaders are reporting an uptick in managed travel

Agreeing with Lau on the eagerness of SMEs to travel, Pascal Struyve, president, Belgian Association of Travel Management, said an uptick would have to be based on an “efficient and reliable framework” and an environment where flight schedules, quarantine and vaccination rules do not keep changing, and travel is easy again.

Struyve opined that the industry has to create a new baseline as “2019 levels are not coming back any time soon”.

Calling it a “reset for the economy, how we travel and do business”, Struyve commented there would be “20 per cent to 30 per cent less travel – and some believe it will be more”, adding that more SMEs would probably move to “more managed travel” and professional channels”.

With a high chance of flight cancellations over the last 18 months, Lau noted members were turning to travel agents for help to find direct services, avoiding multiple detours and quarantine information.

Tui McKeown, president, Small Enterprise Association of Australia and New Zealand, pointed out that when airlines change their business model to keep in mind that companies with one headcount, and nano enterprises with a few heads, are seeking “a simple answer”.

She added that more members were turning to their “local travel agents” so that there is somebody they “trust” and can go to when there is a problem.

On the SME hybrid model, Struyve noted that businesses will continue to use digital solutions, move to more managed travel and there will be new demand for “professional channels” to make travel easier.

Consolidation in business travel could become a necessity: GlobalData

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The reduction in traveller demand has resulted in an overcrowded marketplace where business travel agencies may have to fight for survival

The global business travel industry has lost billions in client revenue due to the pandemic, creating an overcrowded marketplace among business travel agencies, and some firms will need to consider mergers and acquisitions (M&A) to consolidate competition, drive revenue, and develop operational efficiency, reports GlobalData, a data and analytics company.

The international sector was by far the worst affected, facing a 75 per cent drop in total trips, while domestic business tourism also suffered, dropping by 56 per cent (a 63 per cent decrease overall in 2020).

The reduction in traveller demand has resulted in an overcrowded marketplace where business travel agencies may have to fight for survival

As a result, GlobalData predicts the industry might see mergers happening between Small and Medium Size Enterprises (SMEs) to give themselves more purchasing power in the industry. Some major players could also look into merging to reduce overheads and increase sales and revenue.

Craig Bradley, associate travel tourism analyst at GlobalData, commented: “Consolidation often occurs so a business can become a leader within an industry. When a company purchases or merges with another company, it reduces the number of competitors and enlarges its client base. However, in the current climate, revenue, efficiency, and cost reduction are the key motivators for M&A. The increase in overall revenue will give merged business travel firms more influence in the industry, allowing them to control pricing, take on niche markets and generate more leverage with its suppliers.”

As organisations have scaled, so have business travel agencies. Corporate clients, once worth millions in revenue, are worth a fraction of the value now. Many industry commentators have argued that this is just a momentary shift. However, many business travel clients have adapted to the pandemic by becoming more efficient and innovative, developing new ways to communicate, likely leading to a reduction in travel demand for the long-term.

Bradley added: “Communication technologies such as Zoom, Microsoft Teams and Citrix have helped companies maintain employee engagement, collaboration, and partnerships throughout the pandemic, resulting in many companies questioning their corporate travel budgets.

“According to a recent GlobalData poll, 43 per cent of respondents said their company’s corporate travel budgets would ‘reduce significantly’ in the next 12 months, suggesting that businesses will continue using communication technologies and carefully consider the necessity of using precious capital for flights and other travel expenses.”

Business Events Perth boosts capability with digital venue tours

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The Perth Convention and Exhibition Centre in its 3D glory

Business Events Perth has unveiled a suite of digital tours of the conference venues available in Western Australia.

The new 3D digital, self-guided tours can be viewed on any device, providing a fully immersive experience of venues such as Crown Perth, the Perth Convention and Exhibition Centre, and Optus Stadium. The virtual tours include capacity charts and a measuring tool for ceiling heights, walls and distances between objects.

The Perth Convention and Exhibition Centre in its 3D glory

Viewers can also view the full scope of the property as a virtual ‘dollhouse’ model. Supported by Business Events Australia’s Boost Program, 15 3D tours of Perth venues are currently available, with more planned to be released later this year.

The venue tours can be found on Business Events Perth’s new website, which is filled with destination marketing content, delegate boosting assets and an upgraded venues and services search.

Business Events Perth chief executive Gareth Martin said this was a strategic investment by the convention bureau in its work to secure national and international business events for Western Australia.

“Having a strong digital presence has never been more important to showcase everything Western Australia has to offer, and we’re thrilled to be launching our new 3D tours of major Perth venues, to further drive interest in Western Australia as a premium destination for business events,” Martin said.

The new 3D tours are a continuation of Business Events Perth’s digital marketing activities, which has so far seen the creation of the Interactive Business Event Planner, and launch of BE Perth’s new website.

Since June 30 last year, Business Events Perth has confirmed more than 60 national and international business events for Western Australia, and has supported more than 175 intrastate business events, bringing together over 80,000 delegates to meet face-to-face.

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