Asia/Singapore Friday, 19th December 2025
Page 532

Stronger corporate governance is need of the hour for GBTA

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To avoid mismanagement, good corporate governance is necessary to enable companies operate more efficiently

Asian corporate travel managers and former members of the Global Business Travel Association (GBTA) – and its previous iteration National Business Travel Association (NBTA) – indicate that stronger corporate governance is needed to get the association back on track.

This and more were brought to light due to the recent exposé on GBTA’s hostile working environment and the management style of CEO Scott Solombrino.

Associations like GBTA should have stronger corporate governance to operate more efficiently and avoid mismanagement

A buyer who received his corporate travel expert certification from NBTA commented that board members’ meeting only once or twice a year would not be scrutinising the association’s operations.

“As a not-for-profit organisation with board members who are volunteers, corporate governance was probably not as strong as it should be,” he said, adding that budget cuts resulting in GBTA’s departure from Asia in late-2019 and its US-centric research and White Papers offered Asian members less value.

Another corporate travel manager, whose GBTA membership lapsed five years ago, observed: “As a not-for-profit association, GBTA became commercial and less relevant for what I wanted, whereas ACTE (Association of Corporate Travel Executives) was more beneficial.”

The travel manager added that GBTA’s annual conventions in the past were “a useful platform for Asian hospitality companies trying to reach US buyers and they could get up to 100 RFPs”.

On the allegations, former GBTA board member Paul Tilstone, commented: “The challenge here is that the issue goes beyond the communications we have witnessed in the press, so any response from the board solely with regards to the CEO is unlikely to satisfy the deeper challenges it faces with industry sentiment.”

Tilstone, who is the managing partner of UK-based travel and meetings management company, Festive Road, added: “The CEO allegations require strong corrective measures but additionally the whole GBTA construct needs change. A not-for-profit driven by profit will continue to make mistakes and be driven by the wrong outcomes.”

“Naturally, every supplier needs to consider its own position based on its own values. From our point of view, before the email, we were already uncomfortable with various GBTA positions so Festive Road withdrew from the convention back in February (pre-Covid-19) as soon as GBTA applied surcharges to exhibitors to pay for the opening reception.

“It wasn’t the cost of the surcharge, but the principle. And it’s this overall attitude that concerns a number of the members,” Tilstone elaborated.

Pullman Bangkok King Power releases hybrid meeting packages

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An example of a hybrid meeting set-up at

Pullman Bangkok King Power has teamed up with B-Concept Media Entertainment Group to launch a Hybrid Meetings package that will be able to meet current market demand and meeting logistics.

There are several full- and half-day options, and included in the package price is the set-up according to social distancing guidelines; stage setting with backdrop wording or logo; stationary; hand sanitizer gel dispenser; audio production; video live-streaming suite; and an on-site production team from B-Concept.

An example of a hybrid meeting set-up at Pullman Bangkok King Power

The hotel will also throw in a one-time entry to Thailand’s highest rooftop on the 78th floor of King Power Mahanakhon for a Welcome or Farewell Party, as well as one complimentary glass of cocktail or soft drink per person. Coffee breaks and lunches are excluded in the price.

Prices start at 170,000 baht (US$5,509) nett for a Micro-Hybrid Meeting for up to 20 people and one camera, up to 320,000 baht nett for a Conference Hybrid Meeting of up to 50 people and four cameras.

This offer is available for new bookings made at Pullman Bangkok King Power and King Power Mahanakhon Bangkok until December 31, 2021. It can also be booked without guestrooms, but cannot be used in conjunction with any other promotion or offers.

Western Australia throws out event capacity limits in July

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Perth pictured

The Western Australian (WA) State Government will remove all venue capacity limits from July 18, as the state moves further down its Covid-19 recovery roadmap.

In phase four, which commences June 27, WA will do away with the existing 100/300 rule, which restricts gatherings to up to 100 people per single undivided space, and no more than 300 people in all, as well as permit all events except for large-scale, multi-stage music festivals.

Optus Stadium and other major venues in Perth may be released from the 50 per cent capacity limit in Phase 5 starting July 18

A 2m2 safe distancing rule will apply to staff at venues that accommodate more than 500 patrons, while WA’s major sport and entertainment venues will be allowed to operate at 50 per cent capacity.

The safe distancing rule will, however, be removed from July 18, when WA moves into Phase 5.

The Exhibition and Event Association of Australasia (EEAA) welcomes the announcement. In a press statement, chief executive Claudia Sagripanti said the news provided momentum towards restarting the business events industry.

“Nigel Keen, EEAA board member and general manager of Perth Convention and Exhibition Centre, has been actively working with the Western Australian Government and minister Paul Papalia to achieve this milestone for Western Australia, and we are delighted that the intensive lobbying work carried out is starting to gain traction,” said Sagripanti.

Sagripanti herself has also been actively working with the state’s chief medical officers and state government ministers to negotiate the return of business events under CovidSafe guidelines in all Australian states.

“Exhibitions and business events are the key to rebuilding economies, so the focus of our lobbying work with the government has been to highlight the sector’s capability to restart the economy – a top priority for business and governments in the current climate,” she added.

Australia’s business events sector contributes more than A$35 billion (US$24.2 billion) to the national GDP, runs over 430,000 events annually, and employs more than 229,000 people, according to EEAA.

Rethinking a postponed event

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Margaret Court Arena is one of the multipurpose facilities under Melbourne & Olympic Parks

As we move into these unprecedented times, supporting businesses and industry has become more important than ever. With the weeks and months that lie ahead, there will be a lot of uncertainty – but what’s for sure, is that we’ll all be tested on how we work together and embrace opportunity.

Margaret Court Arena is one of the multipurpose facilities under Melbourne & Olympic Parks

Here are some ideas on rescheduling events to ultimately support and keep the industry afloat.

1. Contact your event partner, even if you don’t know what the future holds.
Venues, suppliers and partners are all doing it tough, just like you. While you might not know if you can reschedule your event, or if your event at a later date is going to be impacted, contact your partner to discuss your options. Weigh up the possible scenarios – and begin to problem-solve together.

2. Keep moving.
Detail a new timeline, even if only rough. We must remember that venues will re-open and events will happen again soon. With this in mind, begin to map out new timelines, even if only rough. It’s important to keep on top of key dates and update your event partners accordingly. To avoid congestion when everything is back to normal again, don’t be afraid to begin locking in dates. While there are still a lot of unknowns, confirming sooner than later will ensure that you have your top pick for your next event.

3. Be flexible, prepare for the what-if.
Remember a lot of event organisers will be facing the same challenges. Once life returns to normal, demand will be high for venues and event resources – this means dates and availability may be limited and you might not get your first, or second, choice on dates. Use this time to prepare for the what if, and be flexible. Remember, dates can change. It’s the experience your event offers that will be unique to your brand and the point-of-difference. Think about the busy and quieter periods of your industry and the 12-month calendar. You may even find some of your later choices in date pique interest of customers and drive a larger audience attendance.

4. Get planning.
Your event might not be happening next week or month, but that doesn’t mean you can’t continue to refine the experience to make it the best event yet. At Melbourne & Olympic Parks, we have five venues and all venues are busy rescheduling and planning events for when this all blows over. Our business is operating from home, and the team is available to take enquiries, plan rescheduling events or just be there for a chat over a cuppa – and a virtual hug if needed! Ultimately, while it might not feel like business as usual, venues are here and available to continue planning as normal. Most businesses are operating remotely, with the benefit of having the time to really invest on your event. Use this ‘downtime’ as an opportunity to brainstorm how to make your event the best one yet.

5. Think differently and embrace change.
When we emerge from this, the world will have changed and we will have adapted along the way. Embrace the changes and think about how you can incorporate them into your event. Some of your attendees may not be able to travel due to budgets, health or simply because travel won’t be a priority for their business. Work with your event partners on ways to enhance your event experience, such as working with a charity partner, local suppliers, or incorporating the digital space into your event with a live stream.

6. Be empathetic and kind.
We’re all in this together. People may be slower at getting back to you than usual or battling personal and professional challenges on different fronts. Be empathetic and be kind, and remember that our actions now will shape our industry’s future.


Lara Burnes is the general manager of premier events and experiences at Melbourne & Olympic Parks. Currently, she is driving the newest venue Centrepiece at Melbourne Park, scheduled to open late-2021.

No stranger to the events space, Burnes has over a decade’s worth of experience, her most recent role a business development manager with Pan Pacific Hotels Group in Perth.

Wellness to take on larger headspace in event planners’ checklists

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Duneier: believes that

From meditation domes to laughter labs, wellness objectives have been steadily making their way into meeting agendas in recent years. And like most pre-Covid trends, this is expected to intensify in the new normal.

Right now, most event professionals are focused on the physical health and safety protocols needed to kickstart the industry, but even when the face masks come off, the desire to stay safe and well will remain.

Hyatt Hotels has plans to launch specialised wellness packages for meeting and conference attendees. Photo credit: Grand Hyatt Singapore

According to Bill Barnett, managing director at hospitality consultancy, C9 Hotelworks, this will create opportunities to embed ambient wellness into venues and hotels.

“The past few months have allowed us to reflect on what’s really important in life,” he said. “That’s why we believe health and wellness is the new luxury.”

Event planners too will need to consider health-boosting factors such as airflow, natural light, and “bringing the outside in” when designing event spaces.

Duneier: green spaces has numerous benefits that we may not be aware of

A long-time believer in the healing power of nature, Debra Duneier, founder and president of EcoChi, a New York-based interior firm, says “green spaces” can leave people feeling less stressed and more focused.

Evidence-based studies conducted by the Global Wellness Institute also illustrate the health benefits of the natural environment, including mood elevation and lower blood pressure.

“The amazing thing is, when we’re indoors and have a symbol or representation of nature, the same thing happens,” Duneier said. “Loving nature is part of our DNA.”

Focused on purposeful design, Duneier combines classical Feng Shui, environmental psychology and sustainable practices when creating a space – and in a post-Covid world in need of healing, event planners may be required to do the same.

For the 2017 Global Wellness Summit at The Breakers Palm Beach in 2017, Duneier designed meeting spaces that were based on the “sacred geometry” of the site to ensure a balance of energy.

As well as the celebrated “wow” moment, creating space for reflection, meditation and renewal will become increasingly important.

At last year’s Global Wellness Summit at The Grand Hyatt Singapore, breakout rooms housed nightly gong performances to ensure delegates could unwind before bed. Meanwhile, a biophilic design was also used for networking spaces to create a sense of calm and recall Singapore’s Garden City reputation.

Earlier this year, Hyatt Hotels announced a global partnership with Headspace, a leader in mindfulness and meditation, to offer exercises, guided meditations and sleep content to employees and guests. Specialised wellness packages for meeting and conference attendees will be launched later this year.

During Singapore’s Circuit Breaker, The Grand Hyatt Singapore created a #WellnessWednesday campaign on social media, sharing meditative videos and tips. In preparation for the reopening of events, the hotel’s culinary team is also drafting new event menus, where locally-sourced, healthy ingredients are served as individual portions – think rice paper kimchi rolls, house-made ‘instant noodles’, and plant-based sherbet.

The lingering effects of prolonged isolation and social distancing will also shape the future of incentive travel.

When the Hong Kong Tourism Board unveiled its MICE recovery plan in May, general manager, MICE and cruise, Kenneth Wong said a series of wellness-themed incentive itineraries will soon be introduced. These will include agricultural tours on Lantau Island, and guided forest bathing or tea pairing in Taipo.

Droga: Business travellers value wellness more highly now as compared to a few years ago

Katherine Droga, the founder of the Wellness Tourism Summit (scheduled for September 3-4, 2020 in Queensland, Australia), opines that wellness will become a critical decision-making factor when it comes to business travel.

“Based on a recent survey we conducted, 65 per cent of people value wellness as part of their work environment more than they did five years ago,” she said. “Forty per cent of respondents said wellness offerings influence their choice of accommodation when planning a business trip.”

Wellness sabbaticals could also become the new incentive, where work is blended with wellness programming.

Droga added: “The wellness sector is being referred to as a ‘second responder’ to the Covid-19 crisis because the ability to rejuvenate and reconnect will help society heal and move business forward.”

Second virus wave top threat to business continuity in S’pore: International SOS

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Singapore

Eight in 10 respondents in Singapore expect a potential second wave of the pandemic to have the biggest impact on business continuity over the next 12 months, according to an International SOS Return to Work survey.

Other issues that respondents in Singapore indicated were currently affecting the continuity of operations include: country lockdown measures (82%), international border controls (65%), inadequate home-working infrastructure (24%), mental health issues (12%), the lack of robust business continuity planning (10%), and the lack of accurate and timely information (9%).

65% of Singaporean businesses with a pandemic plan in place say they were able to cushion impact from Covid-19; Singapore’s CBD pictured

Of these factors, the risk to mental health is considered the fourth biggest threat to business continuity in the next 12 months, with one-fifth of the respondents in Singapore (20%) fearing that this will have an impact.

David Teo, regional medical director at International SOS, said in a statement: “The links between mental health and business resilience have become ever more pronounced due to the COVID-19 pandemic. In the face of a likely economic downturn, many employees are concerned about job stability. Different working arrangements are also posing further concerns.

“As working from home continues to be the default for Singapore businesses during Phase 2, employees might feel isolated, burdened by the lack of social contact, or struggle with less than conducive home environments. Other employees who have returned to the office might be concerned about their increased risk of infection.”

Teo encouraged organisations to implement ways to support the emotional and mental wellbeing of employees as they adapt to the new normal. Confidential support should also be extended to them, as it will be critical in building workforce resilience.

Meanwhile, the top three priorities for organisations when it comes to ensuring a safe return to work were: updating business continuity plans (68%), implementing Covid-19 compliance monitoring tools (66%); and providing on-the-ground support for colleagues (53%).

Over a third (35%) of respondents in Singapore will also be implementing mental health support measures for employees when they return to work.

The survey also found that the majority of respondents in Singapore (84%) had a pandemic plan in place prior to the Covid-19 pandemic, slightly higher than the global average (80%).

Of these, two-thirds (65%) felt that their pandemic plan and processes were effective in reducing the impact of Covid-19 on their business.

These Singapore-centric results were part of a global survey which highlighted that 70% of companies indicated that their primary business continuity concern is further disruption from a potential second wave of Covid-19.

While there is a keen focus on measures that enable a return to work, over a fifth (21%) of global respondents said they do not have a pandemic plan and process in place. Furthermore, over 20% of companies expect mental health issues to also pose a major threat in the coming year.

The survey, which was conducted from May 11-25, 2020, analysed responses from over 1,000 professionals responsible for supporting the health, safety, security, and wellbeing of employees.

Photo of the day: Taiwan signals readiness to restart MICE sector

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MICE stakeholders present at the press conference

As the Covid-19 situation in Taiwan eases with the loosening of restrictions and reopening of public facilities, the destination is also restarting the business events sector beginning with the domestic market.

The reopening of the domestic business events market, with various new public health regulations in place, was announced on June 11, 2020, during the MICE Restart Press Conference.

MICE stakeholders present at the press conference

The press conference was hosted by the Bureau of Foreign Trade, Ministry of Economic Affairs and Taiwan External Trade Development Council, with Taiwan Exhibition and Convention Association, Taiwan Convention & Exhibition Association, and venue operators in attendance.

An estimated 50 domestic events are expected to take place this and next month, covering a variety of industries. This is a far cry from the Lunar New Year period, where domestic conferences and exhibitions numbered almost zero.

HRS and SGS establish new hygiene protocol for corporates

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HRS

Global corporate lodging platform HRS, and inspection, verification, testing and certification company SGS, have introduced a new cleanliness-focused programme for the hotel industry.

This will provide corporations and hoteliers with a defined standard at a time when property hygiene is the leading factor as corporations plan to send business travellers back on the road.

HRS and SGS aim to help hotels ensure their cleanliness and distancing investments pay off via accurate representation in procurement and shopping channels

Entitled Clean & Safe Protocol, it is based on a comprehensive catalogue of measures that includes recommendations from the World Health Organization the World Travel and Tourism Council, and the Centers for Disease Control and Prevention, as well as guidelines for meetings and groups as defined by the Research Institute for Exhibition and Live-Communication.

Measures include:

  • Improved hygiene services in public areas, guest and meeting rooms
  • Extended infection prevention measures
  • Guaranteed minimum distances
  • Implementation of revised training programmes for employees and suppliers
  • Regular control and monitoring, and
  • Other measures that illustrate consistent, recurring practices that enhance safety

Hotels first have to fill out an online self-assessment form, where hotel groups will be able to bundle forms for affiliated properties. With the necessary requirements fulfilled, the hotel then receives a “Clean & Safe Self Inspected” label on all HRS procurement and booking channels. Hotels can also use these channels to show the steps they are taking to enhance cleanliness and on-property distancing.

Next, HRS and SGS offer hotels the opportunity to have new measures inspected and confirmed via remote digital inspection or onsite by an SGS inspector. Upon passing the inspection, the hotel receives the “Clean & Safe Expert Inspected” label, which can be displayed on the hotel property and website. Hotels that have implemented their own measures and had them validated by an external audit partner will also receive the “Clean & Safe Expert Inspected” label directly with appropriate proof.

HRS will also display this label on its proprietary desktop, mobile and agent booking solutions, as well as on corporate online booking engines such as Concur and Cytric.

In a May survey of HRS’ corporate customers, 86 per cent of companies reported that they will only engage with hotels that have implemented revised specific Covid-19 hygiene measures.

GBTA CEO comes under fire for alleged misconduct

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L-Scott-S-at-GBTA-2. Photo credit LCT Luxury Coach Transportation

Global Business Travel Association’s (GBTA) CEO Scott Solombrino has come under fire, after allegations made over his conduct, misuse of GBTA funds, and racist comments.

This was brought to light in a whistleblower’s email sent to Business Travel News in early June, which accused the CEO of creating a toxic working environment.

An anonymous whistleblower alleges misconduct by Solombrino in his position at GBTA. Photo: LCT Luxury Coach Transportation

The letter, which was signed “current & former GBTA Staff,” pointed to a number of ongoing and specific incidents some described as racist, divisive, and derogatory comments aimed at female staff. The whistleblower also accused Solombrino of enjoying luxurious hotel stays and expensive meals, while denying primary expense reimbursements to GBTA staff.

GBTA has since confirmed Solombrino has been placed on administrative leave, and hired New York-based law firm Polsinelli to conduct an internal investigation.

“We have determined that further investigation is required in this matter,” the board said in its June 20 statement. We have taken this step to affirm that this inquiry has the necessary depth, that the reviewer has sufficient time to consider and corroborate facts and statements and to give any and all concerned parties an opportunity to come forward.

“GBTA senior staff who previously reported to the CEO will now report directly to the executive committee of the board,” the statement said.

Solombrino was promoted to the CEO post in May after having held the post of chief operating officer for one year.

Wyndham adds seven hotels to global portfolio

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Wyndham Grand Awashima

Wyndham Hotels & Resorts has expanded its portfolio with two property conversions in Japan, and the opening of five new hotels in China.

Wyndham Grand Awashima, formerly known as the Awashima Hotel, is a Mediterranean-style resort hotel located on the island of Awashima. The property boasts 60 suites, and facilities include an outdoor onsen, a concert hall for events and several restaurants, one of which specialising in the local cuisine from Shizuoka Prefecture. There are also several banquet halls for events.

Wyndham Garden Nagaizumi, formerly known as Nagaizumi Garden, features 95 Japanese and contemporary style-suites, all equipped with kitchenettes. Situated on the slopes of Mount Ashitaka, guests are surrounded by views of Numazu City and Suruga Bay. Visitors can bathe in the Momozawa natural onsen which contains vanadium from Mount Fuji, while travellers with pets will be delighted to know that the hotel is pet-friendly and even has a dog café, Blue Bird.

Both hotels, which have recently undergone light refurbishments, mark the debut of the brands in the country and make Wyndham the first global hotel company to expand into the emerging destinations of Awashima and Nagaizumi.

Over in China, Wyndham has opened five Ramada by Wyndham-branded hotels.

Located in the centre of Luoyang city, the Ramada by Wyndham Luoyang Downtown offers 142 rooms and suites, alongside amenities such as meeting spaces, a business centre, gym, bar and restaurant. It stands less than 30 minutes by car from Longmen Grottoes, a UNESCO World Heritage site housing some of the finest examples of Chinese Buddhist art.

Situated south-east of Chengdu, the capital of Sichuan province, the Ramada by Wyndham Jianyang is the first international five-star hotel in Jianyang city. The 191-key hotel is just 30 minutes from the new Chengdu Tianfu International Airport and only 18 minutes from Chengdu East Railway Station. Facilities include meeting rooms, fitness centre, indoor pool, restaurant, and a lobby bar.

Looking over Changsha’s Yuhua district, the Ramada by Wyndham Changsha Wuguang offers delegates easy access to the Changsha International Convention & Exhibition Center. There are 140 rooms and suites within, alongside amenities such as meeting facilities, fitness center, and two restaurants.

Over in the capital of Central China’s Hubei province, the Ramada by Wyndham Wuhan Qingshan is situated at the intersection of Jianshe 3rd Road and Fushun Street. The property boasts over 100 keys, as well as convenient access to nearby businesses as well as attractions like East Lake, and the Hubei Provincial Museum. Two restaurants and meeting facilities feature are also available

Lastly, the 179-room Ramada by Wyndham Kunming Yiliang in central Yunnan Province stands 45 minutes from the Jiuxiang Scenic Region and Shilin Stone Forest, a UNESCO World Heritage site. Onsite facilities include two restaurants, meeting facilities, pool, and spa.

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