Asia/Singapore Sunday, 21st December 2025
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Agility, adaptability key to surviving challenging business environment: industry leaders

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From left: TTG Asia Media's Karen Yue;
  • Calendar of mega events indicative of continued business confidence in 2020
  • Business adaptability will enable event players to come up victorious
  • Collaboration is key to survival
From left: TTG Asia Media’s Karen Yue; PCMA’s Antonio Codinach; PICO Group’s Jason Teh; DOC DMC’s Bruno Simoes; and Liberty International India’s Prashant Yadav discussing the outlook for 2020

Asian business event leaders are remaining positive about 2020 despite the global economic slowdown, saying that an ability to adapt quickly to challenges and see opportunities in obstacles will tide businesses through.

These leaders were on a four-person panel session, The Big Picture: Asia Pacific Business Events 2020 & Beyond Outlook, at last week’s BE@Penang annual conference organised by Penang Convention & Exhibition Bureau.

Speaker Antonio Codinach, regional business director Asia Pacific, at Professional Convention Management Association (PCMA), encouraged optimism among his industry peers, saying: “We all in this room should feel honoured and lucky. We are the most agile, fastest-growing region in the world. This is also a region that is the most stable and where opportunities are.”

Codinach said one’s attitude will shape one’s reaction to the projected future. “How our attitude is towards (the future) is important. So, I choose to see the future with positive eyes. We need to be agile and adaptable to changes, and make a commitment to the industry or the destination we represent.”

Also upbeat about the future is Bruno Simões, managing director of DOC DMC Macau & Hong Kong, despite describing his business as being “in a situation” now, hurt by the social unrest in Hong Kong and soft event spend in major market China which is “locked in a trade stand-off with the US”.

His confidence is fuelled by his observation that “most corporate clients are ready for events and many professional associations are ready to grow (in this region)”.

Simões added: “Across the years, Asia’s business events industry has proven to be (strong in the face of technology disruption) and crisis-resilient. In the case of Hong Kong, I’m sure she will recover very quickly, as she has done in previous crises.”

Pointing to the calendar of mega events taking place around the world in 2020 and which Pico Group is involved in, Jason Teh, managing director of Pico Malaysia, also expressed positivity in the year ahead.

“We are also seeing that most of our corporate clients are spending a bit more in the coming months. Business events is part of marketing, which is a business activity that will go on no matter the state of the economy. When business is bad, marketing is even more essential,” explained Teh.

When asked by panel moderator, Karen Yue, group editor of TTG Asia Media and title editor of TTGmice and TTGassociations, how were business leaders planning to ride through the tough times, speakers were unanimous is the belief that the ability to turn a challenge into an opportunity will allow businesses to come up victorious.

Citing an example, Prashant Yadav, CEO, Liberty International India, said his company – which typically delivers outbound Indian events – moved swiftly to support Indian companies that have chosen to keep their events on home ground against a backdrop of a soft Indian economic growth.

“Many business events did not leave the country this year (due to budget constraints) and stayed in India instead. At least five companies that usually do annual incentives for 600 to 1,000 people to longhaul destinations such as Europe, have chosen to stay in the country. We turned the reluctance to leave India into a business opportunity for us and for India,” shared Yadav.

He added that some clients were also quick to capitalise on destinations in turmoil, when tourism products are offered at the best value for money. Yadav said Asians, used to the diverse and dynamic conditions of this region, are masters of adaptability.

For Simões, a business slowdown presents the opportunity to “do things we never had time to do because work in events is intensive”.

“So, now is the time for us to sharpen our weapons. There are constant challenges to business – technology disruption, talent crunch, etc. When you are busy delivering events, you barely have time to stop and think about how to deal with these problems. This is now the best time to stop, look at what competitors and peers are doing, draw up an agenda to take the business forward, and learn,” he elaborated.

Additional reporting by S Puvaneswary

India ramps up bleisure offerings for growing South-east Asia market

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India’s Ministry of Tourism is hedging on the bleisure trend among incoming MICE travellers to promote longer stays and travel to attractions surrounding the primary cities.

“For example, if you’re coming to Mumbai for a business meeting, you could take an hour’s flight to Jodhpur and visit the beautiful palaces,” said Rupinder Brar, additional director general, Ministry of Tourism, Government of India.

Mehrangarh Fort and the Blue City of Jodhpur

However, the primary challenge that the country is grappling with is the lack of awareness of its numerous attractions, opined Brar. She said: “Travellers who want to visit India (tend to) feel at a loss of where to start and where to go. The feedback that we get from a lot of people is that one time is not enough. The challenge is how to strategically pitch the right products for the right customers.”

Local tour operators are well aware though, and are jumping at the opportunity to build up greater awareness in South-east Asian markets, with several joining forces with the tourism ministry to promote lesser-known activities in the destination.

For instance, Swagatam Tours is hawking unique group experiences such as village visits and dining with a local family, and religious tourism specialist Lotus Trans Travel is diversifying into arranging group travel via luxury sleeper trains that traverse India.

To extend their outreach to South-east Asian agencies, these tour operators are participating in an Incredible India roadshow that is making its rounds in Singapore, Kuala Lumpur and Bangkok this month. The roadshow, Brar said, is part of the ministry’s strategy to bring about better destination awareness in South-east Asia.

Brar: lack of awareness about India’s many attractions

Moreover, next year will bring big plans for the destination, with the International Buddhist Conclave in late-September to early-October set to become a ripe bleisure opportunity. Brar revealed that local operators are working to “try some mixing of itineraries” with the event.

This bleisure push is a timely move, after India relaxed its visa requirements for business travellers, explained Brar. She said: “MICE is a growing segment for India, and to encourage more business, the government has introduced electronic visas not only for participants of government conferences, but also private conferences.

India extended its e-visa coverage from 30 days to 60 days in 2017, whereupon e-visas were also subdivided into three categories: tourist, business and medical. The government also reduced its visa registration fees this year; dropping tourist visa fees to US$40 from US$80.

As a result, India’s cities have risen in popularity. In a recent report by UK-based global market research company Euromonitor International that ranked the top 100 cities by tourist arrivals in 2019, Delhi and Mumbai rose by three places and one place to rank eighth and 13th respectively. Five other Indian cities – Agra (18th), Chennai (31st), Jaipur (34th), Kolkata (74th) and Bengaluru (93rd) – also rose in rankings from 2018 to make the 2019 list.

“Goods and services tax rates have also recently been lowered, and we believe that is providing a huge boost given the growing demand for MICE tourism to India,” said Brar.

Asia Pacific Chapter now ICCA’s largest; members draw up laundry list on things to do to take it forward

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From left:

Once said to be too European, the International Congress and Convention Association’s (ICCA) largest global chapter is now in Asia-Pacific, with the region making up 25 per cent of the 1,100-strong worldwide membership pool.

During the opening address at the inaugural ICCA Asia Pacific Summit 2019 in Penang on December 5, Jason Yeh, a member of ICCA Board of Directors and chair of the Asia Pacific Chapter, described his chapter as “a big Asia-Pacific tribe”.

From left: ICCA’s Noor Ahmad Hamid; K&A International’s Kitty Wong; Business Events Sarawak’s Amelia Roziman; PCEB’s Ashwin Gunasekeran; and Anderes Fourdy’s Fu Kei Cheong

Since the birth of ICCA Asia Pacific Chapter in 1995 with 97 members, there are now 291 members from across 16 countries and territories. According to Yeh, numbers are climbing steadily.

To take the ICCA Asia Pacific Chapter forward, the Summit created two sessions for members to discuss how they could work together to leverage their expertise and diversity for business opportunities; how they had benefitted from their membership; and what else they hoped the larger association, as well as the local chapter could do to remain relevant and strong.

Members identified rich networking opportunities, access to meetings experts and congress database, and business development among the many benefits they have enjoyed through their ICCA membership.

At the same time, members have also expressed strong desire to see various structural improvements, such as the creation of a multi-tier membership to suit different industry segments, the appointment of multiple directors to support the large and diverse Asia-Pacific region, and an end to chapters working in silo.

Another popular request was the launch of an ICCA-driven congress management education programme built with regional professionals in mind.

Speaking to TTGmice on the sidelines, Noor Ahmad Hamid, ICCA’s regional director Asia Pacific, said: “With this Summit, a new president, a new CEO and 80 per cent of new faces on the Board, ICCA has a huge opportunity to start new things. The two sessions have given us a long list of things our Asia-Pacific members want. We will have to go back and look very carefully into what we can make happen.”

When asked which items on the wishlist were mostly likely to be fulfilled, Noor said: “Greater collaboration among members, enhancements to our future summit to provide the networking and business development opportunities our members seek, and education.”

Noor revealed that a Board working group has been formed to look into developing an ICCA-led certification programme.

“ICCA has been running many training seminars and workshops, but they are not certification or accreditation programmes. The Board working group is seriously considering the possibility of creating a certification programme, but this isn’t so easily done because we need to create a complete module, identify trainers and then train them so they are ready to teach the programme,” he said.

“ICCA was never an organisation that sells education. Our forte is our database and intelligence but if education is in demand, we will look into it,” he added.

As creating a certification or accreditation programme “is a complex process”, Noor was unable to offer a timeline as to when it would materialise.

PCEB shell-ebrates turtles in inaugural CSR programme

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Delegates at Penang Turtle Conservation & Information Centre. Photo credit: PCEB Facebook

The Penang Convention & Exhibition Bureau (PCEB) carried out its first Corporate Social Responsibility (CSR) programme by donating US$5 of the registration fee collected from every paying participant at the recently-concluded ICCA Asia Pacific Summit and 4th edition of BE@Penang to the Penang Turtle Conservation and Information Centre.

Proceeds will be topped up further by PCEB, and funds will be used to purchase essential items needed by the centre for their turtle conservation efforts in the Malaysian city – home to Green and Olive Ridley Turtles.

Delegates at Penang Turtle Conservation & Information Centre. Photo credit: PCEB Facebook

Earlier in July, PCEB unveiled the Penang Turtle Cares CSR programme in conjunction with its Penang 2020: BE Unfiltered campaign.

MICE organisers interested in holding CSR programmes at the Penang Turtle Conservation and Information Centre on Kerachut Beach can consider a few options. For instance, groups can make contributions in kind; conduct study tours or beach clean-up activities; or participate in the planting of Ambung-ambung trees, which provide shelter for turtles to lay their eggs under.

An officer at the centre shared with TTGmice that most CSR participants to date were from local companies.

Event organisers may also propose CSR activities or programmes they would like to conduct at the centre with PCEB, who will then check with the centre if they are appropriate, said Ashwin Gunasekeran, CEO at PCEB.

Cindy Chiang, assistant manager, MICE department, Asian Trails Malaysia shared that European clients were increasingly showing interest in CSR programmes and due to time limitations, preferred one-day CSR programmes over city tours.

Chiang was among summit delegates and media who visited the Penang Turtle Conservation and Information Centre as part of a post-tour programme organised by PCEB after the ICCA Asia Pacific Summit and BE@Penang event.

Hong Kong’s Travelux joins Travel Leaders Network

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A screenshot from Travelux's website

Hong Kong-headquartered Travelux has joined Travel Leaders Network – North America’s largest travel agency organisation with more than 42,000 travel advisors – as part of the latter’s major international expansion plans.

Travelux is one of the several dozen travel management firms around the world that have signed on as a Travel Leaders Network affiliate. Travelux will remain locally-owned and continue to service existing clients while seeking new growth opportunities internationally.

A screenshot from Travelux’s website

Meanwhile, Travel Leaders’ suite of programmes includes online booking tools, marketing tools, hotel programmes such as SELECT Hotels & Resorts and Worldwide Hotel, an international DMC network, and an array of education and training resources. In addition, an end-to-end technology suite will support both international corporate accounts and local customers, including profile management, online trip authorisation, data consolidation and analytics, meetings technology and customer reporting.

“This expansion allows us to offer a highly-personalised service model to our international travellers with the backing of a leading travel industry company,” said Eddie Tsang, general manager of Travelux. He added that the Travel Leaders Network affiliation “will provide our customers with a proven level of unparalleled travel industry experience and relationships that will further increase the array of travel options available to them”.

Roger E Block, president of Travel Leaders Network, said he is “excited” about the new partnership and “the opportunity to expand its services to travellers in Hong Kong”.

Travel Leaders Network and Travel Leaders Corporate are part of Travel Leaders Group.

FCM is first TMC globally to achieve IATA NDC Level 4

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FCM NDC

FCM Travel Solutions and parent company Flight Centre Travel Group have become the first global TMC to achieve NDC Level 4 certification by the International Air Transport Association (IATA).

Currently the highest level of IATA’s NDC certification programme, Level 4 NDC certification confirms that FCM can provide ‘Full Offer and Order Management’. This means in addition to booking NDC airline content, the company’s travel consultants can also support changes in travellers NDC bookings and flight disruption, which FCM said were “key elements of servicing clients in the corporate sector”.

FCM is first global TMC to achieve IATA NDC Level 4 Certification

Jason Toothman, executive general manager – global air distribution for Flight Centre Travel Group, said in a statement: “This is another significant milestone on our NDC roadmap. We have been able to search and book NDC content with selected partner airlines via our preferred technology aggregators in each of the markets where FCM operates for several months.

“However, the ongoing issue around implementing NDC has been the ability to handle bookings which have been disrupted – this applies not only to FCM, but any other TMC or agency capable of making live NDC bookings. Disruption handling is a key element of corporate travel management and is often time critical; receiving a disruption notification, assessing the suitability or proposed alternates and actioning subsequent changes.”

Nicola Ping, FCM’s manager air content & distribution EMEA, added: “There is still work to be done industry-wide to ensure that NDC standards are completely business travel ready… The industry ecosystem needs to continue to work together to ensure progress, especially in the corporate environment.”

Although several airlines such as United Airlines, American Airlines and Lufthansa have also achieved Level 4 status, to date no other global TMC has reached this level of NDC capability.

Accor launches third dual-branded hotel in Thailand capital

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Mercure Bangkok Sukhumvit 24

Accor has opened two brands under one hotel roof – Mercure & ibis – on Bangkok’s Sukhumvit Soi 24, 100 metres from the BTS SkyTrain Phrom Phong station.

The midscale Mercure Bangkok Sukhumvit 24 will feature 201 rooms and suites, an all-day dining restaurant, rooftop swimming pool, fitness centre and meeting facilities. Guests staying on the executive floor will enjoy access to the Executive Lounge for complimentary refreshments throughout the day.

Meanwhile, economy brand ibis Bangkok Sukhumvit 24 has 300 rooms, and offer the ibis ‘Mission 15’ promise, which provides guests with prompt service and support by the hotel team within 15 minutes at any time during their stay.

Beyond Asia: NEST International Convention Centre; Pan Pacific Toronto; and EACS 2021

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NEST International Convention Centre
NEST International Convention Centre

New event venue opens in Antalya
A new congress and exhibition centre has opened in Antalya, Turkey – the NEST International Convention Centre.

Situated along the Mediterranean coastline, the new-build offers 14,864m2 of indoor meeting space with another 5,017m2 outdoors. Both floors include foyers and main halls, as well as workshops accessible for trucks and heavy machinery. In addition, a 3GB fibre-optic connection runs throughout the building, as well as a kitchen which can serve 5,000 for a sit-down gala dinner.

NEST will also sport 2,973m2 of solar panels on the roof, as a step towards more sustainable meetings.

PPHG goes to Toronto
Pan Pacific Hotels Group (PPHG) has added a Toronto hotel to its list of properties, with the rebranding of The Westin Prince Hotel.

Located in North East Toronto, the hotel offers 409 guestrooms and suites, with many overlooking the six hectares of greenery surrounding the hotel and the cityscape.

Amenities on-site include Katsura Japanese restaurant; Seasons, the all-day diner; an outdoor heated pool; a tennis court; and a fitness centre with a whirlpool.

Pan Pacific Toronto also features more than 2,780m2 of meeting spaces including 18 meeting rooms and a ballroom which can hold up to 700 guests. Events are possible on the greens outdoors.

Pan Pacific Toronto is the fifth hotel for PPHG in North America, joining other hotels in Vancouver, Whistler in British Columbia and Seattle.

AIDS conference to meet in London in 2021
ExCeL London and the London Convention Bureau have announced that London has been selected as the host city for the 2021 European AIDS Conference (EACS).

Organised by the European AIDS Clinical Society, the 18th edition of the event will be held at ExCeL London, October 27-30 .

EACS is the latest medical association to have chosen London and ExCeL for events between 2021 and 2025. Others include the European Society of Cardiology, International Society of Magnetic Resonance in Medicine, and the International Society on Thrombosis and Haemostasis.

Sanjay Bhagani, president-elect of the European AIDS Clinical Society and consultant physician at Royal Free Hospital in London, said: “We are delighted to be hosting the 18th European HIV Conference in London in 2021. The UK has made great progress in achieving and surpassing the UNAIDS targets for the Fast-track strategy for eliminating AIDS as a major Global Health threat by 2030. This will be a unique opportunity to share our experience and advances in science with partners and colleagues across Europe and globally and learn from each other. London will provide a truly multi-cultural experience for all our delegates.”

TTGmice goes on festive break

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TTGmice will be taking a long-awaited break from December 12 after a very fruitful year. We’ll be back on January 7, 2020, and we look forward to continue to bring you the most breaking news in the business events scene.

The entire TTG Asia Media team wishes all readers a Merry Christmas and Happy New Year!

The South-east Asia Special: Indonesia

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Gedung Sate, a historical landmark in Bandung

The business events industry in Indonesia has gone through numerous ups and downs in the last decade, with the biggest obstacle facing stakeholders created by the country’s very own government.

Budi Tirtawisata, chairman of the Indonesia Convention and Exhibition Bureau (INACEB), said: “The root of the problem is the Tourism Law, whereby tourism is identified as a leisure activity, while business events are identified as a type of business and not a market segment.”

Gedung Sate, a historical landmark in Bandung

It resulted in the government focusing its strategy and budget squarely on the development of leisure travel, and neglecting the needs of the business events industry, he lamented.

In 2014, the Ministry of Tourism made a decision to scrap the directorate of MICE, sending shock waves through the country’s business events community.

Hosea Andreas Runkat, chairman of Indonesian Exhibition Companies Association (IECA), recalled feelings of abandonment among his peers. Without government backing, Indonesia lost lost power in bidding for international events. He described the situation as being worse than the crippling 2008 global financial crisis.

Ketut Jaman, managing director of Melali MICE, recalled that the hurt was made more severe when the central government went on to ban government bodies from holding meetings in hotels as part of an austerity drive. Between 2014 and 2016, Melali MICE saw a 50 per cent decline in the number of government business events in Bali.

Instead of wallowing in despair, Indonesia’s business events players took over the reins to steer business back on path as well as they could.

INACEB submitted a letter of recommendation in September with a short-, medium, and long-term plan to the Minister of State Secretary. It sought to ensure that the MICE sector has a proportional position in the government and be allocated a sufficient budget.

“We understand that revising the law will take time. But as the current government is focused on getting more revenue than arrival numbers, (we want to show that) business events is a means to achieve the target,” Budi said.

While the long-term plan is obtaining a revision of the law to classify business events as a market segment, the medium-term plan involved reactivating the Tourism Promotion Board (ITPB) to promote both leisure and business segments. The short-term recommendation, was the call for the Ministry of Tourism to appoint a deputy to be in charge of business events, Budi revealed.

On a positive note, Andreas pointed out that Indonesia’s MICE industry has been able to thrive despite having to face an uphill climb. He said that the emergence of various world-class convention centres and event venues opening across the country – such as Bali Nusa Dua Convention Center in 2011 and Indonesian Convention Exhibition in Tangerang, Banten in 2015 – was living proof of Indonesia’s MICE success.

Another achievement that Andreas indicated was ICCA’s recognition of Indonesia’s new MICE cities such as Bandung, Yogyakarta and Surakarta.

He said: “In the ICCA Statistics Report, these cities were ranked far below Jakarta and Bali. However, it (their inclusion in the report) proves that the MICE industry there has grown.”

Andreas also noted that many foreign PEOs have opened, or are opening, offices in Indonesia, attracted by the country’s trade potential. He believes that their presence will provide learning opportunities for local exhibition players.

“These PEOs will bring what they have in their home countries to Indonesia. I expect them to create new events to inspire us,” he opined.

Despite the lack government support, Susilowani (Susi) Daud, president director of PACTO Convex, said Indonesia’s status as a business events destination is regarded positively in the global marketplace. She credited the country’s economic and political stability as well as safety for this reputation.

Industry players agree that the road ahead remains an arduous one until the government comes around.

They, however, remain optimistic and believe that a better business climate is on the horizon as the government starts to value tourism revenue over tourism arrivals for the next five years.

The positive shift is partly due to the successful hosting of the IMF-World Bank Annual Meeting, which attracted 34,000 participants from 189 countries to Bali last year. The event drew the attention of the central government and allowed it to realise that business events can bring substantial economic impact.

Additional reporting by Alez Kurniawan

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