Asia/Singapore Friday, 10th April 2026
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FCM Travel Solutions partners Grab for ground transportation options

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FCM chose to partner with Grab as it feels many are familiar with the brand in South-east Asia

Global travel management company FCM Travel Solutions has partnered with ride-sharing service Grab, making it easier for business travellers to book ground transportation in South-east Asia.

Through this collaboration, business travellers can now book Grab rides via FCM’s Smart Assistant for Mobile (SAM) app across seven South-east Asian countries including Singapore, Indonesia, Malaysia, Myanmar, Thailand, the Philippines and Vietnam.

FCM chose to partner with Grab as it feels many are familiar with the brand in South-east Asia

“When a traveller arrives at a new destination, Sam will notify them about the traffic situation from their current location to their destination and ask if they would like to ‘request a ride’”, shared Robert Ramos, FCM’s technology lead for Asia.

The hassle-free transportation option save the corporate traveller time from not having to wait in a long line at a taxi stand or hunt down a suitable ride. They can also have ease of mind, knowing that the driver will not be circling round the block, resulting in escalating costs and waste of time.

“Ground transportation is an important aspect of every business trip, and many are familiar with Grab in South-east Asia, so to be able to offer this value proposition to FCM clients through this partnership is significant for us,” added Bertrand Saillet, managing director of Asia, FCM Travel Solutions.

Grab is FCM’s first ride-hailing partner in Asia. FCM has more than 51,000 travellers from close to 1,900 national and multinational companies currently using Sam, and the app has an average of over 20,000 active users per month.

Ascott acquires S$192 million freehold property in Australia

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A rendering of the soon-to-open Citadines Walker North Sydney

The Ascott has acquired a S$192 million (US$139 million) freehold serviced residence in North Sydney through its global fund with Qatar Investment Authority (QIA).

To be named Citadines Walker North Sydney, the serviced residence is part of a 48-storey integrated development which also has office and retail components, and will be the tallest tower in North Sydney upon its completion in 2021.

A rendering of the soon-to-open Citadines Walker North Sydney

Ascott’s chief executive Kevin Goh said the latest acquisition is in line with the strategy of growing the company’s fund management portfolio through private equity funds, joint ventures and listed hospitality trusts.

“We believe in achieving scale in the business, and fund management is central to the active capital management strategy of Ascott as a dominant lodging real estate player,” he added.

Ascott also signed 13 other properties under franchise and management contracts across China, France, Indonesia, Kenya and Vietnam. With these newly secured properties, Ascott has achieved S$10 billion in asset value. Among them are four franchise contracts signed with Aegide Domitys which will mark Ascott’s foray into three new cities in France – Golfe-Juan, Tours and Roanne.

These 14 newly secured properties were announced on September 26 at the grand opening of La Clef Champs-Élysées Paris in France.

A different world

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A former military operations base, Bonifacio Global City (BGC) in Taguig has been transformed into one of the most modern and best-planned business and lifestyle hubs in the Philippines.

Bonifacio Global City signage at the Fort Strip

This upmarket and self-contained community is pulling in a growing number of corporations and hotels while its safe and well-planned environs are a haven for expatriates and upwardly mobile Filipinos.

All that and BGC’s accessibility – not far from Manila’s international airport and a stone’s throw away from the Makat financial district and the metro’s main EDSA thoroughfare – have captured event planners’ attention.

As Colliers (Philippines) International reported, BGC “remains a strong business/corporate as well as MICE destination” buoyed, among other things, by outsourcing and traditional businesses in the area.

JLL Philippines, meanwhile, noted the “robust space demand” in BGC where building rentals tend to be in “the higher end of the spectrum” due to more construction of Grade A developments”.

BGC is just right for a medium-sized convention centre – the SMX Convention Center Aura, which accommodates up to 1,550 pax in a theatre-set up.

Walid Wafik, vice president and general manager, SMX Convention Center, said SMX Aura hosts events mostly from the consultancy and insurance firms and multi-level marketing industries. Meetings are most common at the venue, followed by conventions and exhibitions.

Walid expects business events in BGC to “grow in a couple of months or within the next year….as the demand for premier venues are also increasing with the fast evolving business landscape in the area”.

Where before big corporations complained of the lack of luxury venues for their meetings and conferences, this has been addressed in part by the opening in recent years of hotels designed for this burgeoning market: Shangri-La at The Fort and Grand Hyatt Manila. In addition, Dusit D2 – The Fort Hotel and Serviced Residences is opening soon with 135 keys and 129 serviced residences.

To cater to growing demand, Seda BGC hotel is expanding with a second tower, allowing its ballroom to expand to 300 seats, its room inventory to total 521 suites and serviced residences, and restaurant to seat up to 220 or six times the original.

Seda BGC has “to keep pace with the surging demand for premier accommodations and facilities in the area,” explained Seda Hotels senior group general manager, Andrea Mastellone.

Utravel and Uevents president and CEO, Jong Serrano, shared that there is a growing demand for business events in BGC, lured by the well-organised community, unique venues, culture hubs, and as a new and alternative venue.

Unique venues also include a bookstore, museums and art theatres, as well as a long list of trendy restaurants and bars. Bonifacio High Street Amphitheater is an open-air stage while BGC Arts Center is comprised of the Maybank Performing Arts Theatre with an auditorium, rehearsal halls, exhibit spaces and the sprawling Alveo Central Plaza and open-air Sun Life Amphitheater.

Another advantage BGC boasts is its green community with well-planned, wide pedestrian streets, parks and trees. It is a great destination for event delegates to hang out post-meeting, with a long list of some of the metro’s best restaurants, bars and night clubs to choose from apart from shopping malls, yoga studios and wellness clinics for the chic crowd.

Proceed with utmost care

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Event brief
The World Parkinson Coalition (WPC) organises the WPC every three years to discuss the scientific advances and care initiatives in the fight against the disease. It brings together physicians, movement disorder specialists, neuroscientists, nurses, rehabilitation specialists and people with Parkinson’s disease, along with family members. 

Key themes of the 2019 meeting were advancing science, promoting community and inspiring hope. The previous congress in 2016 was held in Portland, Oregon, and the next one will take place in Barcelona in 2022.

Challenges
Given a number of unique challenges – primarily ensuring the wellbeing of people with Parkinson’s while travelling in Japan – planning for the Kyoto event started three years in advance, said Elizabeth Pollard, executive director of the coalition. 

Broadly, the challenges fell into three categories, she said; ensuring those with Parkinson’s could get the very most out of the event; uniting Japan’s medical experts in this field; and navigating Japan’s cultural norms. 

“Parkinson’s disease itself presents some challenges, regardless of global location,” Pollard told TTGmice. “It creates barriers for some patients due to the physical challenges of moving from one point to another. It’s also a complicated disease that can cause patients to feel depressed, anxious or fatigued, and these symptoms can also prevent participation.

“Also, in many parts of the world where medication is costly, people with Parkinson’s may struggle financially, so attending a global conference would not be possible without travel grants and financial support.”

The WPC’s unique congress model of a congress is designed to bring all the delegates in a fully-integrated meeting, not siloed, which was a new concept in Japan. 

Finally, Pollard knew that the success of the event would rest heavily on establishing relationships well in advance. Hence, the first thing she did was to plan multiple visits to Japan to build strong relationships with local experts they would be working with.

Pollard and her team quickly discovered, however, that companies and organisations in Japan had a habit of transferring staff to different departments every few years, making it difficult to ensure continuity.

Solutions
To assist people with Parkinson’s, junior clinicians and researchers, and health professionals from developing nations who wished to attend the congress, the WPC works with a number of supporters to create a travel grants fund. Grants are based on need, but also require recipients to help educate people upon return home. 

To encourage the participation of Japanese health experts, a local organising committee was set up. “This group of Parkinson’s leaders live across Japan and are highly regarded, both inside and outside Japan for their scientific and clinical knowledge,” Pollard said. “Their support helped elevate awareness and recognition of the WPC.”

To ensure that everyone was prepared for the cultural differences, the organisers kept discussions and training ongoing and speaking with as many people as possible in the run-up to the congress. 

A major part was the Make the City Parkinson’s Ready campaign that has worked well at previous events. The programme trains and prepares all front of house staff who will be coming into contact with people with Parkinson’s, such as convention centre teams, security officers, hotel staff, police, and airport customs officials.

Some examples of things to be aware of when working with PwPs – People with Parkinson’s – is to make sure that there are plenty of places to rest, ensuring that water is readily available and understanding that PwP have a high rate of falls due to their uncertain gait and balance. Local police were briefed that PwP often have soft speech due to muscle weakness in their throats, can appear to be slurring their words and may appear to stumble. That behaviour can be misinterpreted as intoxication.

“While only 25 per cent of our delegates are people with Parkinson’s, ensuring they have a positive experience is important for the success of the congress,” said Pollard. “Education is the key and we take that responsibility seriously. We believe it is part of our legacy and what we leave behind in the host city and country.”

Key takeaways
Given the unique nature of the WPC, it is important to build relationships with local experts – including medical professionals, patients’ organisations and local vendors – well in advance. That helps to increase the level of service and delivers better outcomes for the delegates. 

“Our congress is unusual and unique and it requires a lot of interaction and education ahead of time,” Pollard said.

Event 5th World Parkinson Congress
Organisers The World Parkinson Coalition, Japan Parkinson’s Disease Association, and the Kyoto Visitors and Convention Bureau
Venue Kyoto International
Conference Center
Date June 4-7, 2019
Number of participants 2,777
Challenges Ensuring the wellbeing of people with Parkinson’s who were travelling for the congress; obtaining support grants; and navigating cultural norms

Howard Plaza Hotel Taipei

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Brought to you by Howard Hotels

THE HEART OF SERVICE, THE SPIRIT OF INNOVATION

The Howard Hotels Resorts Suites with 13 properties in Taiwan is the largest national 5-star hotel chain in Taiwan and we are proud to declare this is where Taiwan’s intrinsic hospitality begins…

In Taipei, there are The Howard Plaza Hotel, Taipei, Howard Garden Suite, Howard Green Garden and Howard International House. Others include The Howard Prince Hotel in Taichung, The Howard Plaza Hotel in Kaohsiung and The Howard Plaza Hotel in Hsinchu. And, not forgetting our three fabulous resorts, Howard Beach Resort at Kenting, Howard Lake Resort at Shihmen Dam and Howard Beach Resort at The Pacific Green Bay. We are confident that at our properties, you will be able to experience great hospitality and immerse into the life of the locals that will transform your stay in Taiwan into something memorable.

A member of the WORLDHOTELS, The Howard Plaza Hotel, Taipei, the Group’s flagship 5-star Hotel, is centrally located at the city’s financial and government district. It is within walking distance to the MRT station and shopping & entertainment areas. The 101 Financial Center, Taipei World Trade Center and Taipei International Convention Center are just a 10-minute drive away, making it an ideal choice for any business meetings and events.

Our 606 guestrooms and Rosewood Suites are tastefully furnished with the traditional Chinese Rosewood furniture. Every room is incorporated with the latest technology with self-control air-conditioning and free broadband internet access. Guests can also enjoy TV programmes from local channels or pay movies on LCD TV. We also offer dual line telephones, voice mail, electronic safe deposit box and in-room tea/coffee making facilities.

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As a business hotel, The Howard Plaza Hotel, Taipei understands what it takes to create the right environment for business. The Rosewood Club Lounge has a private meeting room that offers our Rosewood Club Business Suites guests professional and personalized business center services.

The Howard Plaza Hotel, Taipei is also an ideal event venue for both the business and corporate meeting groups. The hotel’s Howard Ballroom is able to accommodate up to 800 guests in a sit-down dining setup. In addition, there are 12 meeting rooms fully equipped with state-of-the-art audio visual equipment and supported by a team of sophisticated and experienced convention service personnel.

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For the active vacationer, the hotel has at your doorstep the Garraud Paris Beauty Center, the Health Center that is equipped with the latest fitness equipment, an aerobic studio, the steam and dry sauna, as well as, a hair beauty salon.

Other highlights at The Howard Plaza Hotel, Taipei include the seven restaurants that offer a wide selection of cuisines ranging from American to Shanghainese, and our very own authentic Taiwanese cuisine with its unique Chinese glamour.

The Howard Plaza Hotel Group English homepage: www.howard-hotels.com.tw/en/our-hotels/

Amari Pattaya – Following its spectacular transformation, this popular and sophisticated beachtown resort, close to the Thai capital, beckons first-time and repeat leisure and business travellers

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Brought to you by Amari Pattaya

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Located on the northern shore of Pattaya Bay, a short 90-minute drive east of Bangkok, Amari Pattaya has fantastic facilities in a garden setting, well suited to holidaymakers as well as meeting groups.

Young and young-at-heart pleasure seekers can relax and rejuvenate, families of all ages can enjoy quality bonding time and fun activities, while event delegates can work hard, then play hard.

Variety is the spice of life and easy access to family-friendly attractions, golf courses, museums, beaches and the new Terminal 21 shopping mall, a short walk away, offers something for everyone.

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Accommodation

Guests have a choice between two distinct wings – the all-new Amari Suites, a great option for families, and a fully-rejuvenated Amari Tower, which houses the signature Amaya Food Gallery, Breeze Spa for refreshing treatments and a 24-hour fitness centre to cater to keep-fit enthusiasts.

Entry-level Tower rooms are spacious, measuring 49m2 with oversized baths, separate showers, double vanities and a balcony.

The 297 stylishly refurbished rooms and suites range from Deluxe Rooms to Executive Club Ocean View Suites, and come with feature panels of subtle orchid motifs and local fabric accents to create a contemporary Thai ambience, complimenting the hotel’s garden setting and beachfront location.

Amari Suites, tucked away in a dedicated low-rise building surrounded by lush landscaping, comprises 49 two- and three-bedroom residential-style suites with a contemporary design. The suites are based on vintage architectural features from traditional Thai homes and offer ocean views.

Food & Beverage

Amaya Food Gallery is inspired by the local food markets of Asia with friendly chefs preparing regional and international culinary highlights and a collection of signature Thai favourites.

Breakfast is when Amaya comes to life with its extensive market-style spread complimented by a kids-only breakfast section supervised by members from the resort’s animation team.

Later on, guests spending time at the water park can enjoy a relaxing meal or cocktail at the poolside Aqua Eatery & Bar.

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Meetings & Functions

With over 40 years of experience hosting large-scale events, coupled with a wide range of indoor meeting rooms, and outdoor options, Amari Pattaya is the perfect venue for corporate events and social gatherings.

The brand-new state-of-the-art pillar-free Grand Ballroom, for example, can accommodate up to 700 guests, and the extensive Beach Lawn is another excellent event space.

Fun & Recreation

The recently unveiled all-new outdoor free-form swimming pool, with a treehouse themed slide and aqua park, sits on the largest gardens of any resort in the area.

Amari Pattaya also treats the little ones as special guests with their own check-in desk and vacation surprises. Children are encouraged to join the resort’s specially curated daily activities with resident mascots, Sky and Rose, endless hours of fun at the supervised outdoor water slides and adjoining Treehouse Kids’ Club, and there is even a treatment room just for them at Breeze Spa. 

Relaxation & Indulgence

Breeze Spa offers a number of spa treatments to soothe the skin, sore muscles and cluttered minds. Among the treatments is the Pattaya Refreshing Package, a signature treatment exclusive to Amari Pattaya. It starts with a jasmine and mint body scrub that naturally moistures and calms the skin, followed by a Thai aromatic massage to relieve strained muscles, and an uplifting crystal clear facial treatment with jade and rose quartz to freshen and rejuvenate.

To find out more about Amari Pattaya and where to go, shop, eat and play in Pattaya, explore Destination Amari at www.amari.com/pattaya.

7th Associations Summit (AS7)

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The future before associations is very much different – a shift in demographics and markets, disruptive technologies, new regulations, and waning volunteerism – making it more difficult for associations to cope. Solutions to these challenges and more will be tackled at the PCAAE’s 7th Associations Summit (AS7).

PCAAE’s two-day learning and networking event, themed ‘Fast to the Future’, will present local and international thought leaders who will share best practices in association governance, leadership and management as well as showcase outstanding association initiatives in “future proofing” their organizations. Join the biggest gathering of associations and association professionals!

Sustainability ranks highly on today’s MICE agenda

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Stakeholders must move with the tides and quickly move towards sustainable events, or risk losing business

As sustainability increasingly becomes a key consideration for corporates, event planners and business hotels must take urgent action to create sustainable events or risk losing business, industry leaders warn.

At the second PHIST (Phuket Hotels for Islands Sustaining Tourism) conference this week, Pat Satkhum, senior manager, MICE capabilities at Thailand Convention and Exhibition Bureau (TCEB), said price and quality were no longer the main factors influencing choice. Instead, sustainability is a vital measure when considering where to host events.

Stakeholders must move with the tides and quickly shift towards sustainable events or risk losing business

Said Satkhum: “Creating sustainable events is the future. It is what corporates want, and it is increasingly what they are demanding for their events.”

Franck Droin, hotel manager at Mandarin Oriental Bangkok, noted sustainability is driving decisions when organising events. He noted a recent shift in corporates who are switching to five-star venues – from four-star hotels – championing green and sustainable meetings.

He said: “Delegates are starting to demand sustainability measures and that will influence their decision when it comes to choosing a hotel for their conference. By putting on green meetings, you can get a long-term return on investment.”

Jeannie Kwok, Hilton’s director of corporate responsibility, shared Conrad Hong Kong had just won a large account with a bank due to its environmental practices. She said: “Green meeting spaces do sell. Banks are now looking at ESG (environmental, social and corporate governance), so this consideration is increasingly coming into play.”

TCEB’s Satkhum further urged event planners to play their part in selling the sustainability ethos. For instance, event venues should keep air-conditioning to a minimum of 25°C, eliminate cut flowers from tables, request whether food waste programmes are in place – or ask for a food donation policy to be introduced – and use local suppliers.

Most importantly, Satkhum hopes venues will develop detailed sustainability reports outlining their initiatives and results. Noted Satkhum: “Corporate clients tend to ask me about water consumption, waste per room and carbon footprint; they want to see these things. If you want to attract more corporate customers then you have to have this in place.”

CLIA projects an even brighter future for cruising

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The cruise market looks poised for greater growth as more travellers get on board with its offerings

The cruising industry holds enormous potential for even further growth as Asian travellers understand its offerings better, and leisure travel players are not the only ones who will benefit from the boom.

Latest statistics from the Cruise Lines International Association (CLIA) revealed that the demand for cruising has grown year-on-year, and it is expected to almost double by this year-end to 30 million passengers, a boom from 17.8 million a decade ago.

The cruise market looks poised for greater growth as more travellers get on board with its offerings

Last year also brought with it the highest number of Asian cruisers at 4.2 million, which represented a 4.6 per cent year-on-year growth over 2017.
All this information and more were shared with delegates in a keynote address from Jiali Wong, regional manager – Asia, CLIA, at the Asian MICE Cruise Conference on Tuesday morning.

Wong further revealed that the average cruiser age in Asia was 45.4 years in 2018, slightly younger than the global average of 46.7 years. These cruisers tended to favour trips “closer to home”, as cost and time saved from fly-cruise holidays were more important.

As lines between business and leisure blur even further, business events specialists are on the lookout for unconventional venues that can offer facilities for both meetings and leisure, which puts cruising in a favourable position.

The number of passengers globally are also expected to reach 40 million in 2028, a significant jump from the 28 million bookings last year. Coupled with more than 120 new CLIA member cruise ships projected to be in operation by 2027 – of which 50 per cent will be mega ships with more than 100,000 gross tonnage, the future of cruising has never looked brighter.

Overall, Asia-Pacific was the third largest source market for cruising last year, holding a 15 per cent market share (5.7 million passengers), and a decade from now, 9.2 per cent of ships are expected to ply the waters in the Asia-Pacific.

Luxury incentive cruising still in infancy in Asia: specialists

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TTG Asia Media’s Xinyi Liang-Pholsena, Silversea Cruises’ Freddy Muller, Norwegian Cruise Line Holdings’s Felix Chan and Crystal International Asia (Sales)’s Nungky

Customisation is a key drawcard for incentive cruises at the top end, but its value proposition remains under-appreciated among Asian incentive planners, according to speakers at the Crazy Rich Cruisers session during Tuesday’s Asian MICE Cruise Conference.

Felix Chan, vice president & general manager, Asia of Norwegian Cruise Line Holdings, said: “On cruises, everything is covered, from dining and entertainment to accommodation and transfers, so organisers like this (all in one) arrangement.”

TTG Asia Media’s Xinyi Liang-Pholsena, Silversea Cruises’ Freddy Muller, Norwegian Cruise Line Holdings’s Felix Chan and Crystal International Asia (Sales)’s Nungky

Freddy Muller, vice president charter & incentive sales, Silversea Cruises, added: “We have dedicated teams to cater to incentive groups from the beginning to the end, so there is a lot of value add. You can have almost about 30 per cent savings (compared to land programmes) when you take into consideration all the inclusions offered on our ships.”

For Crystal Cruises, customisation lies in offering unique, adventurous and authentic experiences to high-end incentives, said Nungky, manager, Crystal International Sales (Asia).

The value proposition of high-end incentive cruises, said Chan, is especially evident in destinations where the cost of accommodation or dining is expensive. He said: “Whether we cruise in Japan, Vietnam or China, the costs are similar.”

Muller agreed, adding that once procurement managers understand the concept of working with cruises, they would enjoy the value such programmes would bring because a lot of the components on board are fixed cost.

Ultimately, it’s a “numbers game” when it comes to customising to the “crazy rich cruisers”, Muller stated, reiterating that luxury incentive programmes are limited only by creativity.

“If you charter a ship at full capacity, we can do exactly what you want, from flower arrangement to carpets or bringing your own entertainment,” said Muller. “The only thing we ask is to give back the ship to us the way we gave it to you.”

Nungky agreed, pointing out how incentive planners can even charter a private jet through Crystal AirCruises to round out an unforgettable experience for incentive groups.

However, Chan thinks the luxury cruise incentives market in Asia is still in its infancy. “Our volume is still small compared to the more mature markets, but there is a lot of potential,” he noted.

Nungky concurred: “Asia is the largest continent but cruise penetration (particularly the luxury segment) is still low. (However), there is indeed a growing awareness of using cruises for business events, so it is slightly easier to sell luxury incentive cruises compared to 10 years back.

“We’ve come up with various programmes to encourage planners to come on board and experience cruises. In 2020, we are bringing Crystal Endeavor to Asia,” she revealed.

Meanwhile, Chan suggested that there is still more the Asian cruise sector can do to grow the market, including greater education and promotion.

Unlike the clear understanding of the brand segmentation between “a Holiday Inn versus a Peninsula”, Chan opined that most incentive planners in Asia still cannot differentiate between the cruise brands.

“Also, luxury can mean different things for different people, so we need to customise (programmes) to meet and exceed their expectations. The number one thing that planners look for is the value of the trip – how much they can get in terms of customer experience,” Chan added.

He gave an example of Hawaii, where one of his groups from Japan is going to Hawaii every year, where hotel and dining are expensive. “We have regular departures to the destination (so it is convenient) and if you compare the cost of different components, having an incentive trip with us is actually competitive.”

Speaking on the growth of the market in Asia, Muller said: “A lot of the Asian travellers go to the Mediterranean, Baltic and Alaska, so the market is growing.”

He opined that for incentive organisers in Asia the first thing that comes to mind is about destination, while the second is budget. So, based on the destination that they pick and the budget that they have, the cruise line will then come up with customised solution.

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