Asia/Singapore Tuesday, 14th April 2026
Page 653

Public, private agencies in Indonesia take firm steps to develop MICE

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Indonesia’s National Development Planning Agency (BAPPENAS) will, for the first time, play an active role in developing the country’s business events sector into one of the key economic contributors in the next five years.

Recognising that this responsibility is not solely of the Ministry of Tourism, BAPPENAS will lead efforts by other government agencies such as Trade, Industry and Investment as well as other stakeholders.

The country’s stakeholders came together earlier this month at the Indonesia Business Forum to see how they can work together to better the MICE industry

According to Leonardo Teguh Sambodo, director of industry for tourism and creative economy at BAPPENAS, a five-year development plans is being drawn out.

For this to happen, the government has asked local business events players to contribute valid data.

Alexander Reyaan, director of Natural and Man-made Tourism Development, Ministry of Tourism, said: “What we need is data on the size of the M, I, C and E components and their contributions to the national economy, so that we know where the development needs to focus on. We need the total number and spend of travellers, as well as breakdown of types and details of visitors who come for business events.”

Hosea Andreas Runkat, chairman of Indonesia Exhibition Companies Association, said events such as his organisation’s Indonesia Business Events Forum can help to collect such critical information from participating members.

Teguh noted that based on the 2018 Global Economic Significance of Business Events, Events Industry Council, Oxford Economics, Indonesia’s business events have a minute direct impact on spending and GDP – under one per cent. Business events’ impact on jobs was also merely one per cent.

Teguh said: “The average spend (by events) was US$296, lower than Singapore and Thailand, although Indonesia welcomes a higher number of participants. This is because the majority of business events here is still domestic ones. We need to push more for the international events.”

The data differed from the estimate offered by the Ministry of Tourism, which suggested that per delegate spend was US$1,900.

To improve Indonesia’s business events industry performance, Teguh said the sector will be part of the national branding, alongside other trade and industrial sectors.

Emphasising the important contributions of business events, he said: “Hosting the IMF-World Bank Annual Meeting in Bali last year not only brought us high direct impact from visitors’ spend, but also development of facilities and infrastructure (in the destination). In other words, business events improve the city, its access and services.”

He added: “With Indonesia hosting MotoGP (2021-2023), the government will go all out to develop infrastructure and facilities. This is something the business events sector can take advantage of later on.”

SACEOS inks two technology partnerships, with another on the way

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From left: Alibaba Cloud's Derek Wang; STB's Melissa Ow; and SACEOS' Aloysius Arlando

The Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS) is walking the technology talk with their latest slate of partnerships that aim to raise the digital quotient of the MICE trade.

At the sidelines of the Singapore MICE Forum 2019 last Thursday, SACEOS inked two MOUs – the first with data intelligence arm Alibaba Cloud, and the second with local trade technology association SGTech. A third agreement is in the works with Chinese technology conglomerate Tencent.

From left: Alibaba Cloud’s Derek Wang; STB’s Melissa Ow; and SACEOS’ Aloysius Arlando

Under the agreement with Alibaba Cloud, both SACEOS and Alibaba will work together to offer training in the fields of artificial intelligence (AI), big data and cloud technology. The two parties will also explore hosting training workshops for SACEOS members to improve technology competencies that can transform their businesses.

On the leisure traveller front, Alibaba Cloud will connect Singapore hospitality industries with the Alibaba ecosystem, and with it millions of potential Chinese customers to drive arrivals and spending. This will benefit hotels and resorts, restaurants and retail companies as they can build and launch mini programmes into Alibaba’s ecosystem. This is in addition to the three-year MoU signed with the Singapore Tourism Board signed in April.

Derek Wang, general manager, Singapore, Alibaba Cloud, shared: “We understand the opportunities technologies can create for the MICE industry. Our partnership with SACEOS is an extension of our partnership with hospitality and tourism sectors of Singapore as a whole.

“We will work closely with SACEOS and its members to demonstrate real world examples on how technology innovations can not only improve the industry’s digital transformation, but also (its) bottom lines.”

Additionally, SACEOS has joined forces with SGTech in a mutually beneficial partnership that will see the two associations organising trade forums to increase cross-industry exchange.

SGTech comprises more than 800 members spanning innovative start-ups, small- and medium-sized enterprises, and multinational corporations that have adopted technological solutions.

SACEOS’ president Aloysius Arlando told TTGmice: “With SGTech having the who’s whos in the IT industry, we are looking at how our members can benefit from each other’s programmes. SGTech has a whole spectrum of solutions and capabilities – and we are the best industry to apply these.

“This will serve as a basis for us to look at how events can be a truly engaging platform that can help to continue conversations beyond events. We will have to look at how physical and digital platforms interplay.”

Brisbane to welcome 4,000 Chinese incentive visitors

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The knock-on effects of securing incentive trips of this nature will be felt for years to come

Two Chinese businesses will be rewarding 4,000 high-performing staff with a trip to Brisbane, Australia, this year.

Liaoning Yiyontang Bio-technology will bring 1,500 staff to Brisbane in August, while Guangzhou Jiadai Biotechnology will bring 2,500 staff in October.

The knock-on effects of securing incentive trips of this nature will be felt for years to come

While in Brisbane, the groups will explore attractions such as the Lone Pine Koala Sanctuary and Sirromet Winery. Guangzhou Jiadai Biotechnology’s itinerary will also include a conference component at the Brisbane Convention & Exhibition Centre.

The groups were secured by the city’s economic development board Brisbane Marketing, in partnership with Tourism Australia, and Tourism and Events Queensland.

Brisbane’s deputy mayor Krista Adams said the two businesses represent the largest incentive-based business events to ever come to Brisbane and will generate over A$10 million (US$6.9 million) for the local economy.

“Securing these groups demonstrates the collaboration between all levels of government and industry to raise Brisbane’s profile as a destination for employee reward trips.

“These wins come shortly after Brisbane was announced as the destination for Flight Centre’s Global Gathering in 2020 – another major coup and a sign that Brisbane’s star is rising in the competitive business events space,” Adams said in a statement.

Tourism Industry development minister Kate Jones concluded: “Hosting these business travellers begins a domino effect of businesses turning their attention towards Queensland and solidifying the state as the best destination in Australia for inventive travel.”

Photo of the day: Five SE-Asia associations sign pact to better the MICE industry

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Photo credit: Caroline Boey

Five South-east Asian MICE associations signed a pledge at the Singapore MICE Forum (SMF) 2019 to develop a sustainable ecosystem for the industry.

Photo credit: Caroline Boey

The associations are: Indonesia’s IECA (Indonesian Exhibition Companies Association); Malaysia’s MACEOS (Malaysian Association of Convention and Exhibition Organisers and Suppliers); the Philippines’ PACEOS (Philippine Association of Convention/Exhibition Organizers and Suppliers); Singapore’s SACEOS (Singapore Association of Convention and Exhibition Organisers and Suppliers); and Thailand’s TICA (Thailand Incentive and Convention Association).

This signing is part of the action plan of the Asia-Pacific Community Building Manifesto spearheaded by SACEOS. The manifesto, developed in consultation with 60 industry leaders following SMF 2018, contains tangible outcomes from successful businesses and models outside the events industry for the associations, destinations and academia to “refocus on a higher purpose”, “corporatise high-achieving destinations in one team” and “become the Netflix of education”.

Crowne Plaza to add more flexible spaces in new flagship hotels

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How Crowne Plaza’s new lobbies are envisioned to look like

Crowne Plaza Hotels & Resorts has announced plans to open six flagship hotels around the world by early 2020, two of which will be in China.

These new properties will be a reinvention of the upscale hotel brand, and will mark “the global rollout of new hallmark design innovations and the brand’s latest standards across public spaces, guest rooms, F&B, technology, service and more”, said Crowne Plaza in a statement.

How Crowne Plaza’s new lobbies are envisioned to look like

Each flagship property will feature new designs for public spaces and guestrooms to meet the continued guest demand for flexible spaces. The lobby design and guestrooms will include distinct areas embedded with technology, while some properties will also feature on-demand meeting spaces in the lobby areas as well.

China will see the launch of two flagship properties, Crowne Plaza Shenzhen WECC and Crowne Plaza Wuzhen, by the end of this year.

Crowne Plaza Shenzhen WECC will be located near the Shenzhen Bao’an International Airport and next to Shenzhen World Exhibition & Convention Centre, the largest of its kind in the world. This hotel will also be the first Crowne Plaza in Greater China to tout a modernised guestroom design and flexible spaces. The property will feature 1,400m2 of meeting space with five meetings rooms, including a grand ballroom that seats up to 500 guests.

In Zhejiang, Crowne Plaza Wuzhen will offer 216m2 of flexible event space in three meeting rooms, and another 500m2 banque2 room that seats up to 260 guests. The new flagship hotel will be located near Hangzhou International Airport and close to the World Internet Conference Center. It will feature a full-service restaurant, Cai Feng Lou, and Tong Café for all-day dining.

Outside of China, the US has opened the 495-room Crowne Plaza Atlanta Perimeter at Ravinia in Atlanta, with three more properties due to open in Europe – the Crowne Plaza Paris Republique in France; Crowne Plaza Hamburg in Germany; and the Crowne Plaza London in the UK.

At of March 2019, there are 427 Crowne Plaza properties around the world.

Annual IT&CMA, CTW APAC to offer greater engagement opportunities

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Get ready for this year's IT&CM Asia, sporting a redesigned programme with new engagement sessions

IT&CM Asia and CTW Asia-Pacific 2019 will feature a re-designed programme with proven engagement activities aimed at fostering new avenues of lead generation between suppliers and buyers beyond one-on-one business appointments.

Following a successful roll-out during the China event earlier this March, new initiatives such as Brand Showcase Presentations, Exhibition Walkabouts and Meet-The-Corporates have seen adoption by close to 20 brands that have chosen these activities to supplement their business appointments and enhance their outreach to niche buyer segments during the upcoming show.

Get ready for this year’s IT&CM Asia, sporting a redesigned programme with new engagement sessions

Brand Showcase Presentations at the event this September will be put up by 10 brands including Dubai Business Events, Japan by JTB, Macao Trade and Investment Promotion Institute, Royal Orchid Holidays, Taiwan, and Thailand Convention & Exhibition Bureau (TCEB). These 20-minute sessions will be open to MICE, association and corporate buyers and media.

Targeting highly sought-after association buyers and media, the new Exhibition Walkabouts at IT&CM Asia will be offered by India Tourism, JNTO, TCEB and more over the two-day tradeshow.

The new hour-long Meet-The-Corporates session will take on a speed-dating format, led by select IT&CM Asia exhibitors such as Dubai Business Events.

“IT&CM Asia continues to be an important event on our annual calendar of activities in key markets, and we are excited about returning as an exhibitor at this year’s edition. In addition to our one-on-one meetings, we have chosen to take advantage of the Brand Showcase Presentation and Meet-The-Corporates platforms to further highlight our city’s appeal, explain the support Dubai Business Events can offer, and build new connections with the wider business events community, and especially corporate buyers,” said Steen Jakobsen, Assistant Vice President of Dubai Business Events.

Debuting also at IT&CM Asia and CTW Asia-Pacific 2019 is the Say Hi to Everyone session. Formatted as an interactive ice-breaker and helmed by Thailand-based MICE strategist and hospitality consultant David Barrett, this session allows all delegates to get a sense of who’s who at this year’s show and to identify profiles they would like to meet across both events, kick-starting connections before business days begin.

A splendid run in the park

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Event brief
AIA Hong Kong and Macau has been the title sponsor for Hong Kong Disneyland Resort’s (HKDL) 10K Weekend race for the past three years. For the 2018 edition, the life insurance group leveraged the public sports event to create a special activity for its staff, business partners, clients, and almost 100 guests from underprivileged families and NGOs such as the Music Children Foundation.

AIA Vitality @ Work All In All Appreciation 2018 was held on November 2, a day before the public race. The 1.5-hour in-park route run was combined with a buyout of HKDL, granting participants access to the theme park’s limited-time Halloween attractions.

Other highlights included a race kick-off officiated by CEO Peter Crewe and CHRO Maylie Lee, accompanied by Mickey Mouse and Minnie Mouse in sports gear; an extra showing of the We Love Mickey Projection Show; a guests-only performance of Moana: A Homecoming Celebration; photo opportunities with Iron Man; and a special balloon twister and atmosphere performances in Fantasyland.

Challenges
Large-scale events typically come with logistical challenges. As the AIA Vitality @ Work All In All Appreciation 2018 private run was held inside the Disneyland park and during regular operation hours, event organisers also had to take into consideration park visitors to ensure safety for all.

As well, as the event was held on a weekday afternoon from 16.25 to 18.00, organisers had to entice participation from family members of the staff, clients and business partners.
Alternative programmes also had to be arranged for participants who chose not to run.

Solutions
To clearly identify event attendees from regular park visitors, event organisers created a range of branded credentials such as bibs for runners, colourful lanyards, specially-designed runners T-shirts, and wristbands for all guests.

As well, separate entrances were designated for event attendees.

To accommodate the private run, Adventureland, Toy Story Land and Grizzly Gulch theme park zones were cordoned off. Space along the running route was provided for attendees to cheer runners on.

As soon as the race concluded at 18.15, Adventureland was swiftly reopened for regular park visitors, while Toy Story Land and Grizzly Gulch remained closed for the event.

To attract runners, a lucky draw was arranged for the first 30 who completed the race, where AIA dangled prizes such as a complimentary stay at the new Frozen Suite at Hong Kong Disneyland Hotel. As a result, more than 1,700 people participated in the private race.

Key takeaways
By combining the HKDL 10K Weekend race with the park’s Halloween buyout experience, AIA was able to fulfil its objectives of providing a staff incentive, engaging underprivileged communities, and living out its commitment to helping people live healthier, longer and better lives.

Building the private event on top of a prominent public event also reinforced corporate pride through extensive branding, from event stage backdrop and finish arches to AIA logo projections by Gobo light at Tomorrowland, Toy Story Land and Adventureland entrances during the run.

Additionally, the private run allowed Disney VoluntEars – a CSR effort managed by Disneyland cast members – and AIA corporate volunteers to collect recyclable plastic cups used by runners to minimise waste on site.

Brett Thorstad named Sabre’s VP sales management SE Asia, APAC joint ventures

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Sabre Corporation has appointed Brett Thorstad as vice president sales management, South-east Asia and Asia-Pacific joint ventures.

In this role, Thorstad will oversee sales performance and drive the retention and growth of agencies across South-east Asia. He will also be responsible for the strategic development of distribution partners across Asia-Pacific.

Having joined Sabre in 2013, Thorstad has held high-profile roles within the organisation, previously serving as vice president & associate general counsel for Sabre.

Before joining the team in Singapore, Thorstad was responsible for leading Sabre’s legal support of global M&A activity, corporate finance and other corporate transactions.

Prior to that, Thorstad was a senior corporate associate at the Dallas office of Weil, Gotshal and Manges, an international law firm.

Former Frasers chief Choe Peng Sum now CEO of Pan Pacific

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The board of directors of UOL Group, parent company of Pan Pacific Hotels Group (PPHG), has announced that Choe Peng Sum will be appointed CEO of PPHG with effect from September 1, 2019.

In his new role, Choe will be responsible for the day-to-day operations of PPHG’s hotels and serviced apartments, marketing and brand standards, as well as business development and expansion of the group’s hospitality business under the Pan Pacific and Parkroyal brands.

Choe will report directly to Liam Wee Sin, group chief executive of UOL.

Choe takes over the CEO post from Lothar Nessmann, who stepped down on June 30 after two years on the job.

Choe was the CEO of Frasers Hospitality International from 1996 to 2019, and will be a senior adviser to mainboard-listed Frasers Property until August, reported The Business Times.

The hospitality veteran has over 30 years’ experience in the hotel industry worldwide including Singapore, Malaysia, Australia, Japan, Scotland, the UK and Germany.

Genting veteran Michael Goh to steer Dream Cruises as president

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Long-time Genting Hong Kong executive Michael Goh has been appointed the president of Dream Cruises, and head of international sales for Genting Cruise Lines.

Succeeding former Dream Cruises president Thatcher Brown, Goh will continue to be based in Singapore, reporting to Kent Zhu, president of Genting Cruise Lines.

Michael Goh

Goh joined Genting Hong Kong 20 years ago and was the senior vice-president of international sales for Dream Cruises, Star Cruises and Asian sales and marketing for Crystal Cruises. Together with Brown, he has played in the launch of Dream Cruises four years ago.

“Michael’s long experience developing the Asian cruise industry with Genting Hong Kong and as a key member in the start-up of Dream Cruises will further strengthen the brand with his appointment as president of Dream Cruises,” said KT Lim, chairman and CEO of Genting Hong Kong.

“With his strong relationships in the travel industry, he will lay the sales and marketing strategies for the successful arrival of the first of two 204,000 gross ton Global Class ships in 2021,” he commented.

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