Asia/Singapore Wednesday, 22nd April 2026
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Sabre survey reveals trends shaping booking behaviour in APAC

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As economic growth continues to sweep across the Asia-Pacific, more and more companies are expecting their corporate travel managers to contribute to their business success by asking them to look for door-to-door travel booking solutions, demanding expense integration, and to identify cost saving opportunities.

This was revealed in aSabre Corporate Travel Survey that compiled insight from over 70 corporate travel management companies (TMCs) from across the region.

Corporate travel is on the rise in the region, but people are doing it differently

Almost seven in 10 (65%) respondents admit they are asked to identify cost savings, and this cost-conscious approach is encouraging travel managers to find new ways to minimise spending. While premium economy continues to gain ground in the region, one travel manager in three has recorded an increase of close to 5% in premium economy bookings over the last year.

As travel-related expenses become a central consideration for companies, the survey also reveals that downgrades, shifting reservations from business to economy class, account for close to 40% of their bookings. What’s more, almost one in four have identified a significant increase in their low-cost carrier (LCC) share of volume.

The survey also reveals that 32% of respondents expect solutions that enable mobile booking capacities will become mainstream within the next two years, but only 10% believe that virtual payment solutions will gain widespread acceptance – an unfortunate conclusion, as virtual payments are a tremendous asset for corporate travel management companies looking to optimise their reporting capabilities through rich data capturing, and help to better manage revenue.

Finally, the Sabre Corporate Travel Survey also revealed that robust travel policies and better visibility of the total cost of trips are anticipated to become much more important in the next two years. Travel policy compliance remains an important cause for concern, with 76% of respondents indicating that travellers are using online consumer sites offering lower fares and rates to shop for their travel.

Walking the talk

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The Local Hosts of some of the 10 conventions pose with their student ‘escorts’ during the launch of Chumbaka Junior Innovate Fund

Many of the world’s corporate citizens and organisations incorporate an element of Corporate Social Responsibility (CSR) into their event programmes as their giving-back to society. Besides building a positive business reputation, better brand recognition (and increased sales), such programmes also help enhance their team members’ loyalty while cementing interpersonal bonds.

In my last Perspectives opinion piece, I shared how two organisations – the International Congress and Convention Association (ICCA) and the Tourism Promotion Board Philippines – used meetings and conventions as their conduit to CSR.

The Local Hosts of some of the 10 conventions pose with their student ‘escorts’ during the launch of Chumbaka Junior Innovate Fund

I was recently delighted to be part of similar efforts closer to home.

The Sarawak Convention Bureau (Sarawak CB, also known as Business Events Sarawak) has hit on an effective and meaningful way to build CSR into 10 national and international conventions that will take place in the state of Sarawak this year. As part of a research project which covers these 10 conventions, the participants, local host committees and also the HQ organisations (where applicable) will be surveyed.

For every completed questionnaire, Sarawak CB will donate US$1 to the Chumbaka Junior Innovate Fund. This Fund is a home-grown effort targeted at rural schools in Sarawak with the goal of introducing these students to the world of digital technology. It is hoped that by the end of the campaign, enough funds would have been raised to purchase some 70 digital learning kits for these schools.

The chairman of Sarawak CB, Muhammad Leo Toyad Abdullah, said: “We want to emphasise the importance of business events as the driver that accelerates change in Sarawak. Our latest initiative will power the Children of Today, for Tomorrow.”

Echoing his sentiments, Sarawak’s minister of education, science and technological research Michael Manyin Jawong, who was also present at the Launch of the Chumbaka Innovate Fund in a school just outside Kuching, reiterated that his ministry will continue to actively pursue the impacts from this legacy so that Sarawak can be a role model leader in education and research.

The 10 selected conventions for this CSR project are 8th International Conference on Bioprocessing; Conference on Inclusive Early Childhood Education; 1st World Chinese Medicine Forum; 24th International Kodaly International Symposium; 3rd MSHA International Spinal Health Congress; 6th Movement, Health and Exercise Conference and 12th International Sports Science Conference; Congress of the Pacific Association of Quantity Surveyors; IEEE Nanoelectronics Conference; 1st International Conference on Education in the Digital Ecosystem; and the 27th Asian-Pacific Weed Science Society Conference.

The writer with Gary Grimmer, CEO of GainingEdge, and the school team in a computer lab. Such labs will benefit when convention delegates and organisers complete survey questionnaires for Sarawak CB in return for a donation to the Chumbaka Junior Innovate Fund.

Sarawak CB is no stranger to investing time and effort on legacy outcomes – when the bureau played host to the ICCA Annual Congress in 2016 in Kuching, a CSR project linked to the state’s endangered primate – the orang utan or Man of the Forest – kicked off with their pre-event marketing.

Additionally, when ICCA Congress participants converged in Kuching, they were encouraged to bring one or two English language books with them for the Book Share Programme, an initiative of the Librarians Association of Malaysia – Sarawak Chapter. These books, donated by ICCA members from around the world, eventually made their way to libraries and community halls in rural Sarawak.

It is indeed heartening that the state has put such focus on their future generation. Be it mastering the English language or developing life skills in this age of Digital and Technology, the government of Sarawak – through Sarawak CB – has skilfully used meetings and conventions to leave a legacy for its local communities. As they say in the national language in Sarawak, terima kasih – thank you – to all convention participants and host organisations who are helping in this endeavour.


Jane Vong Holmes is senior manager – Asia of GainingEdge, a consultancy specialising in the business events industry. She has co-authored two UNWTO publications on the Asian meetings industry and various destination market studies. She is an ardent advocate for giving back to communities through conventions and events. Most recently, she recently released a joint-report on universal accessibility in the meetings industry.

Gold Coast claims large stake in Queensland’s MICE sector

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Gold Coast’s business events market share is propelled by a combination of world-class infrastructure, diverse experiences and increased accessibility with the added bonus of stunning beaches

The Gold Coast has been revealed as large contributor to Queensland’s business events market, attracting 44 per cent of all conferences that choose Queensland.

This results were revealed in the Queensland Business Events Survey (QBES), as latest figures reveal an upward trend for meetings over the last financial year.

Gold Coast’s (pictured) business events market share is propelled by a combination of world-class infrastructure, diverse experiences and increased accessibility with the added bonus of stunning beaches

Destination Gold Coast CEO Annaliese Battista said the results are a clear indication the city delivers a consistent and compelling offer for business events.

The survey also highlighted higher average delegate numbers per meeting for those attending Gold Coast conferences.

“The Gold Coast is a city delegates hope their company or association choose for their next meeting, with 14 per cent more delegates on average signing up for a conference in our city,” Battista said.

The Gold Coast already boasts the longest stay by business events delegates in Queensland, accounting for 3.1 days in the region.

“The results reflect the confidence and proactive approach of the city and industry partners to constantly reinvent our tourism and business events offering,” Battista concluded.

Etihad Airways embarks on economy class transformation

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A look at the new economy class cabin

Etihad Airways has unveiled a major economy transformation programme, starting with the cabin upgrade and refurbishment of 23 narrow-body Airbus A320 and A321 aircraft.

The retrofit programme, which includes new personalised wireless streaming entertainment to smartphone and tablet devices, is scheduled for completion in August this year.

A look at the new economy class cabin

Etihad has been progressively upgrading the economy cabins of its narrow-body fleet of Airbus A320 and A321 aircraft, used mainly on shorthaul regional services, and further afield to 38 Etihad gateways within five hours of flight from Abu Dhabi.

The airline is installing modern and refreshed cabins featuring ergonomic Extra-spatial Design seats, which will provide increased knee room and add fast-charging USB points and an adjustable phone and tablet holder.

This adds to the first stage of enhancements to Etihad’s economy class that began in 2017 and introduced new seat options such as Neighbour-Free Seats, Economy Space, and Preferred Seats in the wide-body fleet.

The airline is also introducing a new economy dining concept on all its flights as part of a wider programme of enhancements to its inflight catering.

On journeys of over three hours, the main course of the core complimentary dining service is now a larger, contemporary bistro-style meal said to be “higher in quality, with a focus on fresh seasonal ingredients and more destination focused choices”.

For longer flights, dessert will be served separately with the after-meal coffee and tea service, reducing clutter on the tray during the main meal.

The airline is also touting more eco-friendly and lightweight cutlery.

In addition, the expanded ‘Sweet or Salty’ retail menu complements the core dining service with offerings including a Tapas box, hot dishes, and premium sweet and savoury snacks, all available for purchase. The retail service is enhanced by partnerships with brands such as Bateel, Starbucks, Thorntons, Cawston Press, Heavenly, Perrier and Barebells.

These upgrades were unveiled at Arabian Travel Market, together with a new advertising campaign, ‘Go Your Own Way’. As part of the airline’s overall ‘Choose Well’ brand platform, the campaign is meant to drive awareness of the airline’s greater commitment to giving passengers more control and options for personalisation.

Tony Douglas, group CEO, Etihad Aviation Group, said: “As part of our ‘Choose Well’ promise, we are empowering our guests with more control of their travel experiences, through onboard digital transformation, improved choice and redesigned cabins and products.”

Meanwhile, inflight entertainment systems have been upgraded on narrow-body aircraft. Guests will be able to log on and connect via browser to wirelessly stream more than 300 hours of free inflight entertainment through Etihad’s Panasonic eXW system directly to their own devices.

For a wider range of entertainment programming, including more Hollywood blockbusters, international movies, and premium TV programming such as HBO and Universal shows, guests can download the new E-bot Stream app prior to travel.

Beyond Asia: Dubai; Ottawa; and Cape Town

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Facade of voco Dubai

Dubai: voco debuts in the Middle East
The first voco-branded hotel in the Middle East stands along Dubai’s Sheikh Zayed Road, eight kilometres away from Dubai International Airport and close to the metro and World Trade Centre.

Voco, Dubai boasts 471 guestrooms, furnished with beds made from recycled materials, and floor-to-ceiling panoramic windows that open out to downtown views. Recreational facilities include six restaurants and bars, an outdoor swimming pool, a gymnasium and Spa Zen. Corporate guests can also avail the four floors dedicated to meetings and events, offering a total of 21 meeting spaces.

IHG also added that voco Al Khobar will be opening Saudi Arabia later this year.

Ottawa: Game on in Canada
Canada’s largest gathering of the sport tourism industry will return to Ottawa in 2021 for the 21st edition of Sport Event Congress.

The Canadian Sport Tourism Alliance (CSTA), with the support of Ottawa Tourism, will hold the event March 8-10, 2021 at The Westin Ottawa. Most recently, the Canadian city hosted the 2019 Sport Events Congress March 19-21. Next year’s edition will be held in Edmonton, Alberta.

Held annually since 2001, the 2021 Sport Events Congress will bring together more than 400 national and provincial sport event rights holders, tourism professionals, event management firms and suppliers from the fastest growing segment of Canada’s tourism industry.

The Canadian Sport Tourism Alliance is a non-governmental, member-based, capacity building organisation that promotes sport tourism as a grassroots economic development initiative at the community level. The CSTA services over 500 members across Canada, including 130 municipalities.

Sport tourism is the fastest growing segment of the tourism industry in Canada with over CA$6.8 billion (US$5.1 biillion) in annual spending by domestic and international visitors.

Cape Town: United Airlines to fly direct to South African capital
United Airlines has announced that it plans to operate direct, three-times weekly flights between New York/Newark and Cape Town, subject to government approval.

United’s direct service between New York/Newark and Cape Town will decrease the current travel time from New York to Cape Town by more than four hours.

If approved, the proposed schedule will see the aircraft departing New York/Newark at 08.30, arriving in Cape Town at 18.00 the following day on Wednesdays, Fridays and Sundays. The return flight will depart Cape Town at 20.50, and arrive back in New York/Newark at 05.45 on Mondays, Thursdays and Saturdays.

Upon launch, this will be the only non-stop service between the US and Cape Town. it will be be operated with Boeing 787-9 Dreamliner aircraft featuring 48 seats in United Polaris business class, 88 seats in United Economy Plus and 116 seats in United Economy.

Annalisa Ponchia joins AIM in newly-created position

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AIM Group International has appointed Annalisa Ponchia as director of innovation and customer experience, a newly-established position in the company.

In this role, Ponchia has been tasked to drive innovation across all the company’s functions and raise the added value offered to clients.

Ponchia has organised conferences and events around the globe, and has more than 30 years of international experience in events and association management.

As CEO of the European Society for Organ Transplantation (ESOT) for more than 12 years, she worked closely with the Society to develop and deliver its strategic vision, including partnership projects with the Pharmaceutical Industry, fundraising activities, marketing and communication.

Working with the ESOT Board and team, she also organised all their scientific and education events, including the biennial Congress (which regularly attracts over 4,000 attendees), where she created innovative new formats, leveraged emerging technologies and learning techniques.

Prior to this, Ponchia had 10 years’ experience running her own PCO company that specialised in medical meetings.

Ponchia is a certified meeting professional, with CMP and CMM designations, and she is Board member of industry associations such as AC Forum, PCMA EMEA and the IPCAA Compliance Task Force, and is active as a speaker at numerous association and industry events.

Dusit expands in the Philippines

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Dusit International has expanded its presence in the Philippines with the opening of two properties in Mactan and Davao.

The five-star Dusit Thani Mactan Cebu is located beachside on the scenic Punta Engaño peninsula of Mactan island, approximately 10km from Cebu City in the Central Visayas region. The resort will feature 272 guestrooms with views of the Magellan Sea, alongside facilities such as a 100m-long infinity pool, spa, fitness centre, and several dining venues.

dusitd2 Davao

Event planners may avail the largest ballroom in Mactan, the 1,200m2 Dusit Ballroom, and four meeting rooms, as well as an outdoor Sky Garden for teambuilding activities or cocktail receptions.

Meanwhile, dusitD2 Davao has opened with an initial 60 rooms and suites, with another 60 slated to open later this year. Hotel facilities include a courtyard swimming pool, the Madayaw Café all-day dining restaurant, Siam Lounge, a fitness centre and the Namm Spa.

Guests can also arrange for day trips to The Beach Club at Lubi Plantation Island, Managed by Dusit, a private island retreat a 30-minute boat ride off the coast of the Davao Gulf.

Besides Dusit Thani Mactan Cebu and dusitD2 Davao, other Dusit-branded hotels set to open this year include Dusit Thani Residence Davao hotel (2Q), which will open adjacent to dusitD2 Davao; and dusitD2 The Fort Manila, which will open as part of the Dusit Hospitality Management College in August.

With two properties currently in operation (namely Dusit Thani Manila and The Beach Club at Lubi Plantation Island, Managed by Dusit), 12 signed and another seven in the pipeline, the Philippines promises to become Dusit’s largest cluster country by 2021. This also puts Dusit on course to become one of the largest international hotel operators in the Philippines.

Dejima Island, Japan’s gateway to the world

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A historic tourist attraction in Nagasaki, Japan, is undergoing massive restoration to be returned to its original condition in 1897.

Built on an artificial island in Nagasaki Bay, Dejima was Japan’s only direct trading point with Europe between 1641 and 1853. It was the landing point of goods such as coffee and beer as well as Western teachings on medicine and navigation, becoming Japan’s gateway to the West.

Dejima is an artificial island to which Dutch workers were restricted during Japan’s era of isolation

But after the trading post closed, the 9,000m2 site went into decline and was later joined to the mainland to improve the harbour.

In 1951, the Dejima Restoration Project was launched as part of Nagasaki’s town development. To date, 16 buildings, the embankment and the main gate bridge have been restored. This year, the project enters its most challenging phase: making Dejima an island again. Private land will be purchased, a river and highway will be diverted, and a moat will be dug. Completion is expected to take more than 30 years.

Megumi Kawaguchi of the Dejima Restoration Office expects a boost in visitors following the works as Dejima “will provide visitors with an experience as if they travelled back in history”.

Dejima has long proved popular with incentive groups for providing a window on Japan’s modernisation and historic interactions with the West.

Caravelle Saigon celebrates refreshed meeting facilities with new package

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Guestroom

After nine months of renovations, the historic Caravelle Saigon hotel in Ho Chi Minh City circa 1959 has reopened with fresh guestrooms and function spaces.

The new rooms in the Opera Wing on floors 8 to 12 start at approximately 38m2, with soundproof windows, a 49-inch Samsung flatscreen TV, walk-in vanities and marble-clad bathrooms.

The 10 function spaces on the second and third floor have also received a makeover complete with state-of-the-art AV equipment supporting up to 4K and Ultra HD. After the upgrade, the hotel’s four Opera Rooms also boast floor-to-ceiling windows which allows natural light to flood in.

The centrepiece of Caravelle Saigon’s event floor upgrade is the 4.7m-high Caravelle Ballroom comprising 300m2 of floor space. The ballroom can cater up to a maximum of 400, and can also be divided into two separate event spaces where required.

In addition, separating the Caravelle Ballroom and the Opera Rooms is a newly-updated 180m2 pre-function area that when added to the mix, increases the combined floor space of the ballroom and event rooms substantially. The area can also be used as a convenient breakout space during conventions or for attendees to catch-up or network over canapés and drinks.

In celebration of the refurbishment, Caravelle Saigon has unveiled a special meeting offer that is valid for bookings until September 30, 2019, for a minimum of 20 guests.

Benefits include:

  • For every 20 paying guests, the 21st guest is complimentary, up to a
    maximum of 3 complimentary guests per event).
  • Five per cent discount on meeting package rates if payment is made three days before the event date.
  • For gala dinners, with a minimum of 150 guests, bookers will receive one complimentary buffet dinner voucher including unlimited of non-alcoholic cocktails, soft drinks and juices for two guests at Nineteen Buffet Restaurant. Two complimentary pre-dinner canapé items will also be included.

Terms and conditions apply. Email lethi.tran@caravellehotel.com for more information.

Easter bombings in Sri Lanka put corporate events on hold

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An estimated 90 per cent of business events bookings in Sri Lanka have either been postponed, cancelled or put on hold for the next two months of May and June due to the Easter Sunday bombings, informed the country’s MICE officials.

Sunil Dissanayake, director and CEO at Bandaranaike Memorial International Conference Hall (BMICH) – the country’s largest conference and exhibition centre – said that there were postponements of events after April 22, a day after the bomb explosions.

Sri Lankan tourism officials estimate cancellations could be as high as 50 per cent in coming months; Colombo pictured

Dissanayake added that the 18th Conference of the Parties to the Convention on International Trade in Endangered Species of Wild Fauna and Flora, which was originally scheduled from May 23 to June 3 and would had drawn 4,500 delegates from some 180 countries, is another major event that has postponed. The conference has been tentatively moved to September this year, but a final decision will be made by the organisers next week.

Due to the postponements, Dissanayake noted there had been a drop of 12 million rupees (US$69,000) in revenue, despite a pickup in bookings from May onwards. Further ahead, the World HR Congress with the participation of 2,000 people from 40 countries is also confirmed for July 2020.

Meanwhile, for Aasim Mukthar, CEO at Lanka Exhibition & Conference Services (LECS), said that most meetings in May and June for LECS have been postponed or cancelled.

“We have events in July which we are going ahead with,” he shared, adding that it’s too early to talk about future cancellations.

“We have been informed of several postponements, cancellations or events (that have been) placed on hold,” said a worried senior official, who declined to be named, at the Sri Lanka Convention Bureau (SLCB). For instance, a 1,000-pax event by a local operator due to be held in July has been postponed.

The bureau official added that while the security situation has improved, foreign tour operators were not taking chances due to heightened travel warnings by several countries – such as UK, US, India, China and Canada – urging their nationals to avoid non-essential travel to Sri Lanka.

Sri Lankan tourism officials estimate cancellations could be as high as 50 per cent in coming months as the country limps towards normalcy. Officials added that the ambitious target of three million arrivals this year, against 2.3 million in 2018, would have to be sharply revised due to the crisis.

At least 250 people including 40 tourists were killed in Easter Sunday attacks on three churches and three luxury hotels across the island. The Islamic State has claimed responsibility for the attacks.

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