Asia/Singapore Saturday, 25th April 2026
Page 685

Making new tech work well

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Event brief
Jointly organised by the Thai Retailers Association, Clarion Events and IMPACT Exhibition Management, and with the support of the Thailand Convention and Exhibition Bureau, RetailEX ASEAN is an annual event that caters to retailers and brands focusing on the South-east Asian market. For the 2018 edition in September, the event was built on the theme, Transforming the ASEAN Retail Landscape.

Event owner Clarion Events wanted RetailEX ASEAN to go paperless and be environmentally-friendly, as well as allow exhibitors and sponsors to enjoy strong customer acquisition. It engaged Singapore-based computer vision solutions company, AIQ, to develop an event app that would satisfy the two objectives.

The eventual RetailEX ASEAN app, created by AIQ and powered by Artificial Intelligence, allowed attendees to interact with Video and Image Recognition Technology to connect with onsite exhibitors. With the same technology, attendees were able to explore retail possibilities, expectations, behaviour and opportunities in the ever-evolving South-east Asian community.

Challenges
As it was the first time that AIQ was implementing its technology in Bangkok, Thailand, the company’s main challenge was dealing with logistical preparations.

As well, according to AIQ CEO Marcus S Tan, AIQ’s Video and Image Recognition Technology is still being regarded as a disruptive technology that requires time for new users to adopt.

“It was a challenge to convince exhibitors that AIQ’s technology is able to cut down on (printing needs and costs),” Tan recalled.

“All in all, information needed from exhibitors and organisers were not readily provided as many of them needed time to get to know and understand our technology, as well as comprehend the reason behind the information request,” he said.

Solutions
Foreseeing the challenges that AIQ might encounter before and during RetailEX ASEAN, the team worked very closely with Clarion Events to craft an EDM about the mobile app and technology. This was sent to all event participants, calling on them to download and interact with the app ahead of the event.

With the convenience of AIQ’s technology, RetailEX ASEAN also managed to tap on gamification to allow their customers to scan and register for an on-site contest. It was a quick and seamless process of gathering participation for the contest.

Reminders to download and interact with the RetailEX ASEAN app were made via voice announcement in both English and Thai throughout the event.

AIQ also had a booth at the event to showcase its Video and Image Recognition Technology, as well as to reinforce the technology that RetailEX ASEAN app offers.

Bearing in mind that locals attending the exhibition may require language translation, AIQ also hired two Thai translators who stationed themselves at the booth throughout the event to clarify any doubts raised by visitors.

Tan also explained AIQ’s solution in a presentation and provided live demonstrations of how the technology works.

Key takeaways
Tan opined that it was important to work with the organiser to push the adoption of the technology at the event. For instance, posting on social media platforms to encourage participants to download the app before attending the event and educating participants about the technology.

“The understanding of AIQ’s technology is very important, hence the work of publicising and educating participants needs to be done in the local language of communication as well. This will help reduce the likelihood of facing communication breakdowns,” he said.

Tan also found that it was crucial to work closely with clients, so as to help them achieve their objectives with the use of AIQ’s technology.

“There is a need to communicate to them about the benefits of our technology; from kickstarting a pro-green initiative, to allowing for a multichannel, seamless connectivity across events and other brand touch points as well as cost savings.

Overall, the integration of these processes make for a brand experience that is 100 per cent interactive and unforgettable,” Tan surmised.

Event: RetailEX ASEAN 2018
Event owner: Clarion Events
Venue: IMPACT Exhibition and Convention Center, Bangkok, Thailand
Date: September 19-21, 2018
Number of participants: 3,600 industry players and more than 100 speakers

Jean-Philippe Jacopin put at helm of Orchard Hotel Singapore

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Millennium Hotels and Resorts (MHR) has appointed Jean-Philippe Jacopin as general manager of Orchard Hotel Singapore.

Jean-Philippe will spearhead the development of MHR’s flagship 656-room property, following a multimillion-dollar transformation including a new lobby, grand deluxe rooms, function and event spaces, and F&B venues.

The hospitality veteran has over three decades of hotel management experience with global luxury hospitality brands in countries such as China, Japan, South Korea, Thailand, Switzerland and UK.

Heritage moves events forward

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For event planners who are constantly looking to create one-of-a-kind experiences for their groups, Hong Kong’s historic destinations are just the place, as the city’s rich culture and heritage have yet to be fully explored.

The Hong Kong Tourism Board (HKTB) is looking to tap into this area, having launched the brand new Ultimate MICE Guide to Old Town Central in November last year.

Old Town Central’s You Wu Studio

“(Listings) in the guide have been recommended by top planners from four strategic markets across the region. It’s a useful guide for planners to designate the best spots in the Old Town Central (OTC) cluster, a 100-year-old community which offers a variety of meeting ideas,” a HKTB spokesperson said.

“Hong Kong definitely has a lot to offer in 2019 with its heritage venues,” the spokesperson added.

The OTC cluster is the heart and soul of Hong Kong’s central district. Home to a number of Hong Kong’s cultural landmarks, contemporary street art and exceptional dining, it is a colourful neighbourhood and cultural hub where East-meets-West.

The Ultimate MICE Guide has five categories: multipurpose event venues; dining options designed for different requirements; a scavenger hunt; and a choose your own adventure option with more than 20 locations to match every interest.

Meanwhile, the Authentic Scavenger Hunt in Old Town Central is designed to give delegates the opportunity to learn as much as they can about the OTC cluster. This teambuilding activity features 10 unique checkpoints, and fun-filled ideas that encourage corporate groups to complete competitive challenges while getting acquainted with the neighbourhood’s historical gems and local food.

“Looking ahead, we will work with local trade partners to identify heritage sites and experiences, to craft even more MICE-friendly products and experiences,” the HKTB spokesperson said.

For instance, at the recently opened Tai Kwun arts centre and West Kowloon Xiqu Centre, corporate groups can hold a variety of cultural team bonding experiences, from tea appreciation sessions to enjoying dim sum while watching traditional Chinese opera.”

Operators like Hong Kong A La Carte focus not only on venues, but also on local activities. Alexandra Malandain, its managing director, revealed that corporates want to organise new and unique events for their employees that combine local culture with off-the-beaten-track adventures.

“They want to surprise their colleagues who can be blasé about teambuilding events organised in Hong Kong. We recently organised a champagne cocktail team building event for a large French company in “the middle of nowhere” at a private garden on Lantau Island,” she elaborated.

Initially, the organiser was not keen to host the event in the middle of nowhere, as it would be impossible to drive there.

However, both the client and Hong Kong A La Carte insisted that the uniqueness of the place would make the event a big success.

“Most people taking part in this event had been to Hong Kong numerous times but had no idea Hong Kong’s country side is stunning and worth visiting. The ‘wows’ we heard arriving at the garden after a 40-minute hike was definitely our best reward. We achieved our objectives, which were to show an off-the-beaten-track Hong Kong, and to make people happy at working together as a team,” Malandain shared.

Hong Kong Greeters revealed that while corporates are interested in getting the “local feel” by walking through a city, they still want classic Hong Kong experiences such as a Aqua Luna harbour tour or Victoria Peak and the Peak Tram.

Amy Overy, owner and operator of Hong Kong Greeters, said: “I think the Sai Ying Pun and Sheung Wan areas should definitely be on the list.

“They have dried seafood and medicine shops, as well as cool co-working places, great restaurants, and the Western market. Operators may consider Kwun Tong or Fotan with their history as industrial centres. Whampoa too has a great food scene and plenty of local culture.”

She said corporate travellers would benefit in the future if HKTB were to understand their needs, and share those needs with supporting businesses who can create appealing itineraries for this segment.

Additionally, Overy opined that the future for corporate clients visiting Hong Kong would fare better by concentrating on particular areas of interest by location, rather than trying to create an entirely brand new experience for groups.

“There is a lot more of Hong Kong’s culture to embrace by walking around specific neighbourhoods, rather than by joining a workshop or doing just one activity,” she posited.

Ovolo makes two new appointments

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Ovolo has appointed Joanne Sproule as general manager of Ovolo Central in Hong Kong, while Tanya Ritter has been promoted to the hotel manager role at Ovolo 1888 Darling Harbour.

From left: Joanne Sproule; Tanya Ritter

Sproule, with her extensive hotel industry experience, joins Ovolo from QT Sydney and QT Bondi where she was director of sales.

Meanwhile, Ritter was previously the operations manager at Ovolo Woolloomooloo.

Jurong Lake District poised to become Singapore’s next CBD

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Chee elaborating about the JLD at the Tourism Industry Conference 2019

The Jurong Lake District (JLD) in west Singapore is set for a major transformation and will soon welcome an integrated tourism development with attractions, hotels, retail and F&B offerings.

Making the announcement at the Singapore Tourism Board (STB) Tourism Industry Conference yesterday, senior minister of state for trade and industry and education, Chee Hong Tat, described: “With its unique waterfront environment and location adjacent to the new Jurong Lake Gardens and the new Science Centre, we envision this area to be transformed into a key attraction from 2026.”

Chee elaborating about the JLD at the Tourism Industry Conference 2019

The area slated for this development is so large that JLD is set to become Singapore’s second city centre. Among new facilities and projects, it will comprise a complete overhaul of the Science Centre Singapore by mid-2020, as well as the introduction of Singapore’s third national garden, measuring 20ha.

Chee added that the ministry will soon launch an Expression of Interest until November this year. Keith Tan, chief executive of STB, revealed that some players, including developers and attractions, have “already expressed keen interest in the area”.

He said that depending on developer interest, JLD could open up opportunities for BTMICE facilities, which may even include purpose-built spaces like a convention centre.

Tan continued that with the “greater push towards bleisure”, this development may encourage visitors to extend their stay by one to two nights as well as “create an ecosystem of seeing tools trialled and tested live, making for a more compelling destination”.

While encouraged by the development of the district, local players noted that improving the nearby highway link with Johor would make JLD an even stronger magnet for business travellers.

A+B Edu Tours and Travel director, Bhajan Sing Sandhu, told TTGmice that if cross-border traffic conditions improve, corporate planners would be more incentivised to include a visit to Singapore’s west districts, including JLD and the nearby business enclaves of one-north.

Malaysia’s business travel sector feels the pinch as ringgit weakens

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Signs of a challenging business year are clear in Malaysia, where earlier this month, Moody’s Investor Service cut its 2019 gross domestic product (GDP) growth forecast for Malaysia to 4.4 per cent, down from the 4.7 per cent projected in January.

The ringgit further weakened this week, trading at RM4.1 against the US dollar, and is currently at its weakest level in over two months.

A drop in business due to the weakened ringgit is being keenly felt by the travel and hospitality industries

The effects of the economy slowdown are being keenly felt in the travel and hospitality sectors.

Jai Kishan, general manager at New World Petaling Jaya Hotel opines that 2019 will be a challenging year for corporate business and association meetings. He elaborated that both domestic and international companies have reduced their budgets when it came to conferences, meetings, and annual get-togethers.

“Due to ongoing austerity measures taken by corporate businesses, we had some clients who came back to us to renegotiate for price reductions, or value additions or amendments to signed contractual obligations. Some have also scaled down their event sizes, cancelled their bookings and moved to alternative, cheaper venues,” he elaborated.

Adam Kamal, general manager, Tour East Malaysia, said many corporate companies are more prudent in their spending. He said: “We see more corporate companies organising conference and incentive programmes locally, rather than going overseas.

“Those companies that traditionally used to do longhaul incentive trips have cut back to medium-haul, while those doing medium-haul are opting for short haul, and those that used to do short-haul are now incentivising their staff with domestic trips,” Kamal shared.

To deal with the slowdown, Kamal added that they have adapted to these changes by offering more meetings, teambuilding, and incentive packages in Malaysia and South-east Asia.

Similarly for Kishan, his hotel has also refined their advertising strategy from mass advertising to targeted, focused advertising across all relevant digital platforms.

He added: “As we are still in the process of enhancing our market share, the hotel is responding to meeting organisers by offering exclusive promotional packages, upgrades, relaxed credit terms, value additions of AV equipment, LED Screens, and set ups for repetitive businesses.”

SAP Concur launches development centre in Shanghai

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SAP Concur strengthens its commitment to China

SAP Concur has announced that it’ll be launching an SAP Concur China Development Center in Shanghai.

The new China Development Center will develop and deliver end-to-end spend management solutions optimised for China’s market requirement.

SAP Concur strengthens its commitment to China; Shanghai pictured

“China is a growth market and a leader in mobile innovation with tremendous opportunities for SAP Concur. The investment in the China Development Center is aligned with our focus and commitment to continuously drive innovation and deliver completely connected spend management solutions tailored to local market requirements.

“We look forward to expanding our product and service offerings to better serve Chinese companies operating both locally and abroad, and help their businesses run at their best,” said Deepak Seth, vice president of mobile product management and strategy, SAP Concur.

The China Development Center will strengthen SAP Concur solution capabilities in mobile, Fapiao, central billing, and payments which will enhance customer experience in China. Learnings from mobile innovations in China will also benefit customers worldwide. The China Development Center is integrated with SAP Concur’s global development capabilities to deliver a seamless experience to all customers in China and globally.

In addition, SAP Concur is working with both global and local partners to further expand its ecosystem and provide Chinese companies a simple way to connect and engage globally while having insights and visibility into their spending.

For instance, the company has enhanced its integration with Ctrip Corporate Travel to improve the end-to-end travel user experience. The optimised solution will further simplify the travel booking and expense reporting process by streamlining pre-trip approval, booking, and expense management.

Photo of the day: HKDL recognises top travel trade partners

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Hong Kong Disneyland Resort (HKDL) hosted the annual Celebration of Sales Excellence (CSE) 2018 on April 12, 2019, to honour top-performing travel trade partners for bringing a growing number of guests from around the world to the resort.

The Sales Excellence Awards were awarded to 20 trade partners, while five trade partners received the AdvanceEAR Awards, where the Top Sales AchievEAR of the Year Award went to Lvmama.com.

HKDL’s managing director Stephanie Young – who assumed the post in February – took the opportunity to greet travel trade partners and thanked them for their ongoing contribution to the resort’s remarkable results.

These trade partners were also rewarded with a staycation to experience first-hand the resort’s latest Marvel attraction which launched on March 31, Ant-Man and The Wasp: Nano Battle!.

Beyond Asia: Nevada, US; Ottawa, Canada; and Barcelona, Spain

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US: A ‘pawsitive’ meeting experience with Renaissance Reno Downtown
The Renaissance Reno Downtown Hotel in Reno, Nevada, has launched a Puppy Meetings Package that offers groups a 30-minute play date with four-legged friends.

The break promises to unleash the benefits of interacting with pets – which range from mood improvement to reduced stress – with the goal of higher productivity and a more “pawsitive” meeting experience. A portion of the proceeds from the package will also be donated to the animal rescue organization of the meeting planner’s choice.

The Puppy Meetings Package is valid for events at Renaissance Reno Downtown Hotel with 25 or more attendees. The 214-key pet-friendly hotel can cater to groups of up to 650 with eight event rooms.

Canada: Capital city launches ThinkOttawa ambassador programme
Ottawa Tourism, Shaw Centre and Invest Ottawa have collaborated to launch an ambassador programme to bring more conferences and conventions to Canada’s capital city.

In addition to attracting potential ambassadors, the ThinkOttawa programme will also offer a number of solutions and support services to help win and deliver events across the city.

“Ambassador programmes are not unusual in the world of association conferences and congresses but we wanted to go the extra mile and create a truly bespoke offering for those individuals wanting to get involved,” commented Ottawa Tourism’s vice president, meetings and major events, Lesley Mackay.

“Specifically, we are looking to help those individuals become leaders, share knowledge, connect, introduce ThinkOttawa and identify opportunities for the city. As Canada’s capital we are home to national and international association representatives all looking to host events in creative and inspiring spaces. We want to show them why Ottawa is the perfect destination and how easy it is to hold events here.”

Spain: Fira de Barcelona’s two sites slated for expansion
Barcelona’s trade fair institution Fira de Barcelona will be expanding its two event venues – Gran Via and Montjuïc.

Designed by Japanese architect Toyo Ito, Gran Via currently has a total exhibition area of 240,000m2, which will be extended by 60,000m2 with the construction of a new two-storey building, and premises for offices and services. The expansion is scheduled for completion in 2024, and will bring the venue’s total size to 300,000m2.

Meanwhile, the Montjuïc venue will be remodelled to include functional, versatile and sustainable facilities. Once remodelled, the Montjuïc site will be able to host fairs by offering modular solutions that can adapt to the needs of a wide range of events. The Alfons XIII palace with its auditorium will then be used to host congresses, while the Victòria Eugenia palace used for cultural events. This €380 million (US$429) major infrastructure project has a target completion date of 2029.

W Koh Samui offers event planners buyout opportunity

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Corporate planners or event organisers are now able to book out W Koh Samui in Thailand in its entirety, for US$100,000 per night under the Our Hotel, All Yours package.

The price includes 74 pool villas, and facilities such as the outdoor WET pool, fully-equipped FIT gym and W Beach. It also includes a W Insider who will help curate do’s and don’ts, and recommendations for activities.

For those staying a minimum of three nights, W Koh Samui is also throwing in roundtrip airport transfers, daily breakfast at The Kitchen Table and half-board meal (lunch or dinner) for a maximum of 160 guests. Full day photography service (eight hours per day) is offered throughout the three nights stay.

The offer includes one-time experience of:

  • One cocktail reception which includes three types of nibbles and two-hours of free flow soft drinks, juice, local beer and house wine
  • One gala dinner which includes two-hours of free flow soft drinks, juice, local beer and house wine
  • One time firework show during the stay
  • 90-minute Well Thai’d (Thai massage) or Well Delighted (aromatherapy massage)
  • One choice of activities ranging from a Thai cooking class, jet ski safari, Thai boxing classes, yoga or aqua aerobic

For more information and enquiry, contact sales.wkohsamui@whotelsworldwide.com. Terms and conditions apply.

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