Asia/Singapore Thursday, 1st January 2026
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New event technology available at The Ritz-Carlton, Millenia Singapore

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The Grand Ballroom

Several new technological innovations, from a LED video wall to Samsung Flip digital charts, have been introduced in The Ritz-Carlton, Millenia Singapore’s Grand Ballroom and meeting spaces.

Located on Level One, The Grand Ballroom now boasts three state-of-the-art panoramic LED video walls, intelligent lighting and a superior sound system.

The Grand Ballroom’s new panoramic LED screens on display

Comprised of three modular super HD screens with a pixel pitch of 3.9mm, meeting planners will now have the capability to showcase presentations on the largest panoramic LED video walls in a Singapore hotel ballroom, measuring a total of 23 metres long and four metres high.

The centre LED screen boasts a smart movable design that can be brought forwards or backwards to maximise stage space, while 360-degree event footage can be captured by a ceiling mounted camera, in addition to giving meeting planners the option to do a ‘live’ feed or to stream the event online.

In addition, the space has been newly outfitted with a combination of 18 profile lights and wash lights. The intelligent lighting system coupled with atmospheric smoke effects, will allow event planners to customise their event’s ambience and stage design using a variety of up to 36 colours and 10 gobos.

Coupled with 12 new line array speakers mounted on the left and right of the stage, plus four portable subwoofers, event planners will be able to immerse their guests in an audio journey comprising superior sonic qualities as well.

The Samsung Flip being used in a meeting

The Samsung Flip has also be introduced for use in meeting rooms, on which participants can illustrate their ideas in writing or through drawing on a digital board.

Up to four participants can introduce content or annotate on the Flip screen at the same time, and in their own writing style, size and colour. Embedded search functionalities also direct participants to specific content without having to pour through multiple pages. The discussion content can be securely saved and exported without any hassle.

Each Flip display has a height-adjustable stand, and can be configured to portrait or landscape orientations. Its wheel-based portability offers the flexibility of innovating business discussions in any of the hotel’s existing meetings and events spaces – from the eight Millenia Rooms located on Level Two, to the private dining rooms in Summer Pavilion or the light-filled Chihuly Rooms, located on Level Three.

The Ritz-Carlton, Millenia Singapore is also the first hotel in South-east Asia to adopt the use of the Samsung Flip as an upgrade to traditional paper flip charts and whiteboards, augmenting the meetings experience and minimising carbon footprint at the same time.

Grand Hyatt Melbourne adds two event concierge services

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The Residence

Grand Hyatt Melbourne in Australia has introduced a new event concierge, and a separate concierge app, to its portfolio of services.

The event concierge is the planner’s immediate one-stop contact who will be on hand before and during the event, ready to address any questions or provide assistance.

The Residence

For planners who prefer to make requests on the run, off-site or without disruption, Grand Hyatt Melbourne offers the Hyatt Event Concierge App – a web-based application that looks and functions like an app but instead operates off any web-enabled device or computer (meaning no space or data is used up).

Clients can send their requests discretely, directly and immediately to the Hyatt Events Planning team via the app and receive instant update notifications from progress to completion. From adjusting the air-conditioning to ordering more refreshments, any request can be made with the touch of a button without any disruption to the conference.

For events and meetings, the Grand Hyatt Melbourne has 4,100m2 of flexible floor space across 15 spaces – from the pillarless Savoy Ballroom which can hold up to 1,120 guests theatre-style or 700 pax banquet-style, to The Residence, a private mansion-style event space.

The five-star property also offers 550 guestrooms, and facilities such as four F&B venues, a 24-hour fitness centre, and indoor-heated swimming pool, spa, steam room and sauna.

Bring on the fun

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What if you could dine with dolphins or conquer the steepest drop in the Southern Hemisphere at your next conference? These are just some of the possibilities at Village Roadshow Theme Parks (VRTP), possibly the “funnest” place to have a large meeting in Asia-Pacific, with six entertainment properties on the Gold Coast.

Teambuilding participants can get an adrenaline rush onboard the DC Rivals Hypercoaster

 

VRTP’s conference centre – located within Sea World Resort – caters for 1,000 delegates in a space that can be divided into three rooms. Twelve other meeting spaces are available on-site, plus restaurants and bars, as well as 400 guestrooms. Once logistic boxes are checked, the fun activities are hard to beat.

Included in a conference package and exclusive to delegates is a behind-the-scenes tour of the resort’s Shark Bay on a morning before the park opens. There is also an option to upgrade the experience to a Reef Snorkel activity for 12 delegates.

Also available on-site are teambuilding exercises such as a self-managed scavenger hunt that takes delegates through Sea World’s amazing attractions or a more structured activity through one of VRTP’s teambuilding partners. The programme can conclude with dinner at dockside while watching dolphins play.

Fun options are not limited to Sea World. With its stable of other entertainment properties in close vicinity, delegates can choose to enjoy a heart-stopping Australian Outback Spectacular Dinner and Show, an Aussie Farm event at Paradise Country, or a glitzy Hollywood starlight dinner at Warner Bros. Movie World.

From mid-2018 the fun menu has a new addition with Topgolf, an entertainment experience held in climate-controlled suites for year-round comfort and caters to all ages and skill levels. Meanwhile, adrenaline addicts can opt for a ride on the longest, fastest and highest HyperCoaster in the Southern Hemisphere.

VRTP also offers tailored experiences for delegates, with recent examples including recreating a scene from the Chicago movie for a Razzle Dazzle event or having the company CEO deliver his (pre-recorded) speech from inside their Shark Ray Exhibit surrounded by company logos in the tank. With so many options for fun activities, delegates will go home buzzing on a high. Did we mention there’s also a beach opposite the resort?

Beyond treasure hunts and races through its world-class theme park and aquarium, Resorts World Sentosa (RWS) has tricks up its sleeve to transform its spaces into setups for unconventional activities.

Host a dramatic gala dinner at the Ocean Gallery in the SEA Aquarium

 

For example, corporate groups can participate in cooking lessons at Cooking Sessions, a fully equipped cooking studio nestled within Sessions at Hard Rock Hotel Singapore where they can whip up a multiple-course fine dining meal under chef guidance.

They can also enjoy a private educational session with a trainer of the Indo-Pacific bottlenose dolphins of Dolphin Island, or have an invigorating morning qigong on the private lawn of ESPA with RWS’ resident qigong master, followed by a healthy breakfast.

For a memorable affair of dinner and drinks away from conventional banquet halls, planners can consider a variety of unique options around RWS. These include a sunset picnic with champagne at the Waterfront Promenade, with a picnic basket curated by the resort’s celebrity chefs and world-class culinary team; a hearty local steamboat banquet of fresh seafood and gourmet meats at the Coliseum at the Hard Rock Hotel Singapore; and a customisable barbecue cook-out in the company of dinosaurs at The Lost World inside Universal Studios Singapore theme park.

Companies that prefer sit-down banquets can add a little drama with this atmospheric option: the Ocean Gallery in the SEA Aquarium, which can be transformed into a banquet hall with a panoramic view of marine life.

In between these social segments, town hall meetings, launch events or even presentations and screenings can be brought to the art deco-inspired Pantages Hollywood Theatre in Universal Studios Singapore theme park.

Phu Quoc is a star in the making, with the rapidly developing Vietnamese island appearing on the radar of an increasing number of corporates seeking some sun, sand and fun.

Vingroup is one homegrown company that is heavily investing in the island, with the Vinpearl Resort Phu Quoc complex spread across hundreds of hectares in north-west Bai Dai, or Long Beach, area – and they have ensured there is plenty to keep corporate groups entertained.

Vinpearl Resort Phu Quoc is a hit with corporate groups

 

In 4Q2016, Vingroup unveiled the first phase of its project in the form of Vinpearl Phu Quoc Resort & Spa, Vinpearl Land and a 27-hole golf course. Since then, a further four luxurious resorts have opened, each boasting their own range of restaurants, bars, fitness facilities and entertainment.

Regardless of which resort guests stay at – although Vinpearl Phu Quoc Golf Resort is proving popular with corporates, with two conference rooms, outdoor space next to a spacious pool and a beach for up to 2,000 people, and six restaurants and bars – they are all connected and within close distance to the stacks of activities available.

Vinpearl Land packs in a water park, aquarium, food court, shopping street, outdoor amusement park and a 2,500-seat musical water stage that provides the perfect backdrop for a unique private event.

For instance, Vinpearl Safari and conservation park is home to 3,000 animals spanning 150 species, including Bengal tigers, flamingos and grey shanks.

Meanwhile, Vinpearl Golf Phu Quoc is a 27-hole championship course designed by IMG Worldwide. A team is on hand to help organise a gala dinner, event or golf championship for groups of 10 to 240.

Lastly, wellness needs are catered for at Vincharm Spa. Curated corporate packages are available.

Sunway City is a massive integrated resort in Selangor, Malaysia. Spanning 323.7 hectares, the complex comprises three hotels – Sunway Resort Hotel & Spa, Sunway Pyramid Hotel or Sunway Clio Hotel – and Sunway Lagoon Theme Park with six different adventure zones.

While it naturally draws the leisure crowds, Sunway Lagoon Theme Park is also a hit with corporate groups. Business events make up roughly 25 per cent of the attraction’s business mix.

Themed teambuilding programmes are possible at Sunway Lagoon Theme Park

 

The landscaped Surf Beach, in particular, is loved by planners for gala dinners as it recreates a seaside experience with its wave-making mechanism. For an extra special touch, a man-made volcano can be made to erupt at the push of a button.

The 13,000m2 Surf Beach was used by Tourism Selangor to host a dinner show, Tale of Mount Berapi, in May for its guests from the European Travel Agents and Tour Operators Associations. It was a huge success due of the special effects of an erupting volcano and talented in-house entertainers.

Sunway Lagoon Theme Park is often used for corporate teambuilding programmes. Its large spaces and multiple attractions mean planners can theme the programme to the characteristics of each zone. For example, at the Water Park teambuilding games can ensure participants get wet and wild.

Activity ideas vary across the theme park, from treasure hunts and amazing races to cooking contests.

For conferences and meetings, there is the Amphitheatre @ Sunway Lagoon which can seat 2,116 people as well as the Tribal Council Meeting Room which can accommodate 40 people in theatre style.

As with all theme parks, F&B outlets are plentiful. More dining options can be found at Sunway Pyramid Mall, a short walk away.

Although only partially opened, Okada Manila already has several outstanding activities and venues for social segments of business events in its Instagrammable complex.

Partyphiles can troop to Cove Manila, a column-free, UV-protected and hermetically-controlled glass dome that is an indoor beach club by day and a nightclub at dusk. Business events can use the entire venue for up to 4,500 pax or the beach club and night club separately. There are luxury private cabanas for smaller gatherings.

Cove Manila comprises several pools, 29 private cabanas with private hot tubs, bars and restaurants. Entertainment is provided by regular DJs who spin classic dance music, while special effects, sensory and immersive audio and light systems send out the party vibes.

Okada Manila also has an outdoor fountain the size of 50 Olympic-size swimming pools, where choreographed water, light and music shows are performed nightly. Live performances by its in-house entertainment team can be hired for corporate events. The entertainment team is composed of about 40 international artists and designers for that memorable World of Wonders experience, replete with visual and high technology and artistic, multicultural theatrics.

This venue and its performance was featured in a recent car launch as well as an international convention for quality control.

Dance the night away at Cove Manila

 

Although the integrated resort has only pop-up retail stands as of press time, 50 permanent high-end retail shops are expected to be ready by the end of 2019.

For a dose of rest-and-relax, the Retreat Spa offers bespoke spa programmes and skin care options from specialists and certified spa therapists. The Sole Retreat Foot Spa is slated to open soon.

Spice up business events with all-original theatre productions ranging from concerts and musicals to plays and other gigs. Need a lot of laughs? Funnyman cum impersonator Jon Santos, a Resorts World Manila regular, is available to whip up hilarious spiels and spoofs of local and international celebrities and politicians. He’s too disarming to be offensive and his one-liners delivered in faultless English bring out the laughter.

Present an original production as part of a memorable opening ceremony at the Newport Performing Arts Theater

 

Quality gigs have quality venues, and Resorts World Manila has a number of them to offer. The Newport Performing Arts Theater is equipped with a wide, revolving stage and state-of-the-art screens and digital audio system, while the function rooms at the Marriott Grand Ballroom are outfitted with the most advanced stage, lighting and sound network available in this part of Metro Manila.

Take a leaf from some conferences at Resorts World Manila that have successfully woven together business and pleasure. At a customs brokers conference last year, delegates were treated to a little night of music that showcased dancing and musical talents that Resorts World Manila’s all-original theatre production specialises in.

At a convention for a golf event, some delegates were given a wellness treat. The spacious Quan Spa at Marriott Hotel Manila offers ancient techniques and organic ingredients for body wellness, from foot reflexology to body massages and facials.

Frequently, Resorts World Manila has varied discounts, specials and offerings, exclusive privileges and promotions at its partner merchants including F&B outlets and shops.

More recreational facilities at Resorts World Manila will emerge over the next few months, through the opening of Hilton, Sheraton and Okura hotels where more F&Bs and shops, as well as the biggest swimming pool and jacuzzi in town will be housed.

Event planners in search of premium dining experiences and outdoor fun will find that the Galaxy Macau integrated resort delivers with its collection of 120 pan-Asian and international restaurants, the world’s largest skytop wave pool and the world’s longest skytop adventure rapids.

Build a team under the sun at the Grand Resort Deck

 

Michelin-star restaurants can work with planners to craft a themed dining experience using seasonal ingredients or an exquisite wine- or Chinese tea-pairing menu.

Ice-breaker or teambuilding games can be conducted at the Grand Resort Deck where the iconic wave pool and adventure rapids are.

Delegates who prefer to stay indoor can be kept busy at the cinema (with 10 3D-screen theatres), ESPA Macau, Banyan Tree Spa and Foot Hub massage centre. As well, they can learn to make a pizza at Urban Kitchen or craft a cocktail at The Lounge under the guidance of mixologists.

Accommodation options are plenty – The Ritz-Carlton Macau, Banyan Tree Macau, JW Marriott Hotel Macau, Hotel Okura Macau, Galaxy Hotel and Broadway Hotel.

At a recent corporate conference, 100 delegates met at JW Marriott Hotel Macau, took part in a bubble soccer teambuilding game in the ballroom, explored the amenities on the Grand Resort Deck and enjoyed a BBQ feast under the stars at Banyan Tree Macau.

Macau’s newest integrated resort is the 1,400-room MGM Cotai which made its official debut in February 2018. It comes armed with numerous meeting spaces, a spa facility, retail shops, and various F&B outlets.

Have fun exploring and appreciating MGM Cotai’s private art collection

 

Among its many gems is the MGM Theater, said to be the world’s first theatre to offer 28 million pixels of viewing pleasure to its audience by utilising a giant 900m2 4K LED screen. Besides being able to use the MGM Theater for keynote presentations and conferences, planners can also transform the space into a hall for gala dinners and awards ceremonies.

Come 3Q2018, MGM Theater will debut two resident shows. The Experience is a 10-minute mind-bending technological symphony that showcases the theatre’s engineering and architectural dexterity, while Destiny is an electrifying, action-packed theatrical production inspired by TV game shows and adventure video games. Corporate groups can charter the entire theatre for an exclusive and indulgent champagne-and-show night.

MGM Cotai’s nine dining establishments can support partial hire for private dining events.

Further recreational add-ons to a business meeting include wellness treatments in VIP facilities within Tria Spa, or a tour of the hotel’s art collection which features more than 300 artworks, ranging from modern and contemporary Asian paintings and sculptures by renowned artists to freshly-commissioned works by local and regional rising talents. Leading the collection are 28 Chinese imperial carpets that date back to the Qing Dynasty; they once adorned the Forbidden City in Beijing, China.

New general manager for Dorsett Singapore

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Jessie Khoo-Gan has been appointed the general manager of Dorsett Singapore, a mid-scale hotel with 285 rooms in Chinatown.

Bringing more than 25 years of experience in the hospitality industry, Khoo-Gan was most recently the executive assistant manager, sales & marketing and rooms of One Farrer Hotel & Spa.

She has also worked for international hotel brands including Pan Pacific Hotels Group, Fairmont Raffles Hotels International, Shangri-La Hotel, Singapore and Pudong Shangri-La.

Marco Polo Hotels names Helen Tan hotel manager for HK properties

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Marco Polo Hotels – Hong Kong has appointed Helen Tan as hotel manager of its three Hong Kong properties: Marco Polo Hongkong Hotel, Prince Hotel and Gateway Hotel.

In her new role, Tan will be assisting the general manager in supervising the operations departments of all three properties and managing their day-to-day operations.

She was most recently with Marriott International as the pre-opening executive assistant manager – F&B of The Sanya Edition in China.

Tan brings more than 25 years of knowledge and hospitality industry experience to the table. She has worked with several international brands, including Marina Bay Sands, Shangri-La Hotels and Resorts, InterContinental Hotels & Resorts and The Ritz-Carlton Millennia Singapore.

Catch up with Lilian Tawadros

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Lilian Tawadros

You started young in the events industry. Did you always know it would be a rewarding career?
I was very idealistic as anyone under the age of 20 would be, coming into the industry. I thought the industry was amazing. It was all parties and champagne and yes, there was a little bit of work but it was more fun than work. But as I gained experience, I realised very quickly that it wasn’t all pretty dresses and champagne. But by then I was so far into it that it became a part of me. I can honestly say I am one of those very few people who get up every day and love going to work.

Lilian Tawadros

What do you love about it?
In many industries you go in every day and it’s a repeat of the day before. I have never done two events that are exactly the same; no two clients are exactly the same; no two incentives are identical. Every event comes with its own bonuses and challenges.
One of the things I’m really proud of is that every single client that I have personally managed their account, have consistently returned to say that they would most definitely use Arinex and my services again.

I’ve also had clients who heard about me through somebody else and told me they’d love to have me as their project manager. It’s those kinds of referrals that give you satisfaction every day.

What is it about you that is drawn to that environment?
It’s the amazing experiences. I grew up in a very normal middle-class family in Western Sydney and now, I’ve done things like bungy-jumping in New Zealand and helicoptering over the glaciers in Queenstown. I’ve flown to Hawaii and had (professional surfer) Layne Beachley as one of our speakers.

A lot of people don’t get the opportunity to do that. It’s really long hours and hard work with no room for mistakes, but then you have these experiences and it makes it all worth it.

What’s been your most challenging project to date and how did you go about resolving that?
Last year I had an American multi-level-selling company that was used to getting unique experiences. The owners of the company have a very unique lifestyle and they followed very strict dietary patterns.

There were at least two pages of dietary requirements that every single person in the group must follow. It prohibited basic things like white sugar, white flour, red meat, certain vegetables and grains. Every pastry chef uses white sugar and very few dishes don’t contain flour.

This group was on a 10-day incentive in the Gold Coast and Darwin, and having the venues adjust all of their menus for this two-page dietary list was a real challenge, not just from the venue’s perspective but also in trying to ensure that the guests still receive a wide variety of food. Plus it needed to be food that showcased the region and Australia.

But we really pride ourselves at Arinex in our ability to create those impossible experiences. And for that group, we actually did the first ever buyout of Currumbin Wildlife Sanctuary on the Gold Coast, which had never closed their doors to the public before.

How did you manage to wrangle that?
Through a lot of sweet talking (laughs). No. While we like to have great connections with the client, it’s also important to have a really great connection and very open conversations with our suppliers. There are many people in the industry who may think that suppliers need them more than (it is the other way round). But it doesn’t work that way.

We both need each other just as much. And (it’s about) making it work for both parties. It’s not about pushing them (suppliers) to their very limit because they might do this one event for you but not the next.

Where do you see Australia’s incentives industry heading?
I think it’s going to grow quite significantly.

Australia is one of those destinations that take people so long to get here from everywhere in the world. One of the biggest challenges was convincing clients that Australia is worth coming to. But now that the airlines are working on their routing and creating longhaul flights out of the US for one, the industry is going to grow.

Peter Feran to lead new Radisson Blu Resort Phu Quoc

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Peter Feran has been appointed general manager of Radisson Blu Resort Phu Quoc, slated to open this month as the brand’s first property in Vietnam.

The Australian brings more than 22 years of hospitality experience to the table, having been involved with the Radisson brand for the last 10 years, where he first started as rooms division manager at the former Radisson Playford Hotel & Suites, Adelaide.

In 2008, he was appointed hotel manager of Radisson Blu Plaza Hotel Sydney, followed by his first general manager role in 2010 at Radisson Hotel Brunei Darussalam. Following five years in Brunei, Peter moved to Thailand to take the reins at Radisson Blu Plaza Bangkok.

MITEC’s event management platform is now live

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MITEC embraces digitalisation to enhance the customer experience

The Malaysia International Trade & Exhibition Centre (MITEC) has launched its Event Management and Coordination platform, powered by industry software Ungerboeck.

The software offers a full-featured purpose-built Customer Relationship Management, sales, event and financial system that creates a centralised location for all event documentation.

MITEC believes that client-facing portions of the software is one of the ways to move towards a seamless and paperless communication

Mala Dorasamy, director of marketing and sales who is also the project manager, said the digital solution demonstrates the venue’s ongoing commitment to client-centricity in ensuring their needs are met from initial contact, booking confirmation, event planning stage through to its completion.

“The cloud-based platform provides the dynamic flexibility to allow us to move quicker, track information better, and save our team members valuable time from having to manage large volumes of paperwork as checking for availability, booking of spaces and other tasks can now be accomplished easily from anywhere,” said Mala.

Gunther Beissel, MITEC’s CEO, opted for Ungerboeck’s cutting-edge event and venue management software as it is a fully-loaded, end-to-end system with extreme flexibility to personalise and customise the software to the Venue’s needs. This includes integration with a payment gateway and an online service order which will be upgraded at a later stage.

MITEC also aims to roll out the Exhibitor Service Centre by the end of the year which will allow clients to complete applications, manage document, submit orders for venue’s services including audio visual, stand catering, resources and make payments from the comfort of their office.

Egencia Advantage adds Wi-Fi to portfolio of travel services

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Travel managers are in a unique position to provide insight to their organization about the impact of business travel on employee wellbeing – but many do not have the KPIs that they could use to measure and monitor traveller wellbeing

Egencia has added global Wi-Fi access to its Egencia Advantage offering, claiming that it is the first global TMC to do so.

Egencia Advantage brings business travellers Wi-Fi from more than 300 mobile carriers and Internet Service Providers, and coverage in more than 120 countries, a more secure option compared to free airport or public hotspot offerings. Companies and their employees can purchase pocket Wi-Fi devices and discounted access through the Egencia Advantage programme, available to all Egencia customers.

Egencia adds public Wi-Fi access to Advantage offering

Currently, Egencia Advantage’s portfolio of services includes parking, visa processing services, travel risk management assistance, air delay claim compensation and airport lounge access.

Being able to keep up with work duties is a top priority for most business travellers, according to a 2018 Egencia business traveller survey. Staying connected to family while on the road is also a priority, whether by frequent texts or Facetime.

“Traveller satisfaction goes beyond the number of stars on the hotel and the class of air travel: travellers need ways to stay connected and productive throughout their journey,” said Andrew Dyer, vice president, global supply-lodging at Egencia.

Egencia Advantage will continue to add services as relationships develop.

Meet Taiwan’s corporate contest returns for its fifth outing

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Participants from last year's Asia Super Team

Meet Taiwan has announced the fifth annual running of Asia Super Team, a business competition targeted at promoting Taiwan as a top-of-mind destination for incentive travel.

This year’s theme is Dare for Future, and the competition is open to companies from Singapore, Japan, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.

Participants from last year’s Asia Super Team

Each team, made up of four people, will have the opportunity to be chosen to travel to Taiwan for the 5D/4N competition which will take place from October 15-19, 2018.

A total of eight teams will get to immerse themselves in Taiwan’s business events environment by travelling through the country, and visiting various key attractions and locations, including business event venues, festivals and major events.

The winning team will be awarded a Taiwan incentive travel package valued at US$50,000.

Registrations are now open until August 15, 2018, and results will be announced on September 17, 2018. For more details, visit the Asia Super Team website at asiasuperteam.meettaiwan.com.

MEET TAIWAN first launched the Asia Super Team competition in 2014, and the past four years have seen more than 5,000 Asian companies joining the contests, including JTB Kyushu and Bun Corporation.

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