Grand Hyatt Melbourne in Australia has introduced a new event concierge, and a separate concierge app, to its portfolio of services.
The event concierge is the planner’s immediate one-stop contact who will be on hand before and during the event, ready to address any questions or provide assistance.
For planners who prefer to make requests on the run, off-site or without disruption, Grand Hyatt Melbourne offers the Hyatt Event Concierge App – a web-based application that looks and functions like an app but instead operates off any web-enabled device or computer (meaning no space or data is used up).
Clients can send their requests discretely, directly and immediately to the Hyatt Events Planning team via the app and receive instant update notifications from progress to completion. From adjusting the air-conditioning to ordering more refreshments, any request can be made with the touch of a button without any disruption to the conference.
For events and meetings, the Grand Hyatt Melbourne has 4,100m2 of flexible floor space across 15 spaces – from the pillarless Savoy Ballroom which can hold up to 1,120 guests theatre-style or 700 pax banquet-style, to The Residence, a private mansion-style event space.
The five-star property also offers 550 guestrooms, and facilities such as four F&B venues, a 24-hour fitness centre, and indoor-heated swimming pool, spa, steam room and sauna.