Asia/Singapore Thursday, 15th January 2026
Page 803

FCM launches new technology suite

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FCM Travel Solutions (FCM) has launched FCM Connect, is an integrated global technology platform which gives their clients access to multiple tools that deliver on their travel programme.

At the core of the solution is the FCM Connect HUB; a single-sign-on platform that gives customers one connection point to all of FCM’s leading technology tools including Analytics, Approve, Booking, Secure, Expense and Mobile. HUB can be customised for each company in both configuration of tools used and interface design.

The platform will support organisations across a full range of travel programme deliverables including global, regional or national fulfilment; cost reduction strategies; data compliance; and duty of care responsibilities.

“Our improved solution has been designed for the modern Traveller, Booker and Program Manager and addresses their desire to be more connected to the entire booking, travel and management journey. Being better connected helps travellers and bookers feel in control and gives our programme managers the visibility they need to elevate their travel programs,” said Marcus Eklund, global brand leader, FCM Travel Solutions.

“Through extensive customer consultation and product development, we’ve refined a world-class, end-to-end solution that ensures all of our customer’s travel needs are organised – from pre-trip approval to booking, to traveller tracking and reporting that provides complete visibility of spend,” Eklund added.

FCM Connect was previewed to clients and industry earlier in the year at the London Business Travel Show and Global Business Travel Association Conference in Sydney, Australia.

Entegy teams up with CrowdComms for global expansion

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Entegy's Gus Hotchin and CrowdComms' Peter Hair

Mobile event technology specialist CrowdComms has announced they are promoting the Entegy Suite, and will provide a universal service to event professionals.

Entegy’s Gus Hotchin and CrowdComms’ Peter Hair

CrowdComms co-founder & managing director, Peter Hair, said: “We are excited to be offering the Entegy Suite to our range of services. We have seen the Entegy platform grow, and see it as the best in class solution in the market.”

Entegy’s executive director, Gus Hotchin, said that the company experienced 250 per cent growth in clients over the last financial year.

“The recent surge in demand suggests that integrated end-to-end event technology is no longer optional. Technology plays a major role in every aspect of an event lifecycle and should give organisers a single place to view real-time data and gain insight into their events from beginning to end. This spans across marketing and ticket sales, communication and engagement tools and strategies, attendance management and stakeholder return on investment,” he shared.

With CrowdComms providing production, support and onsite services to event clients in Australia, Asia, the UK and Ireland, Entegy will continue to focus on the continued development of their platform and growing their global distributor relationships.

Second Business Events @ Penang features more industry experts

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The new Setia SPICE Convention Centre will host the 2nd BE @ Penang

The second edition of BE @ Penang conference happening this December 7-8 will see a bigger panel of experienced business events industry speakers and a deeper collaboration with TTGmice publication.

Themed Be Empowered, this year’s conference continues to serve as a platform that encourages Penang’s business events industry players to communicate and collaborate with their international peers, which will lead to greater professionalism and new business leads for the benefit of the Malaysian state.

The new Setia SPICE Convention Centre will host the 2nd BE @ Penang

Headlining the conference is keynote speaker Roy Sheppard, who has a background as a BBC TV and radio journalist and presenter. Expert speakers include ICCA Asia Pacific Chapter’s Jason Yeh, Malaysia Convention & Exhibition Bureau’s Ho Yoke Ping, Place Borneo’s Gracie Geckie, and Anderes Fourdy’s Fu Kei Cheong and Rahul Bharadwaj.

These industry experts will tackle topics such as event technology, effective bidding, attracting association meetings and marketing to Europe. Sheppard will also be conducting a CEO Deep Dive workshop for C-level executives.

TTGmice will come in this year with greater content support. Group editor Karen Yue will join Penang Convention & Exhibition Bureau’s (PCEB) marketing communications manager Yasmin Bathamanathan in an open discussion with attendees on how business event players can collaborate with trade publications to advance their business objectives and reinforce the extensive economic benefits of business events.

In the same communications vein, TTGmice and Penang Convention & Exhibition Bureau are running the Best Business Events Print Advertisement Award. Open to all participating business events suppliers (excluding PCEB and BE @ Penang sponsors) at the conference, the contest will reward the most attractive and memorable print advertisement on December 7.

To participate, applicants are required to submit their best print advertisement visual in high-resolution PDF and a 100-word campaign story to karen.yue@ttgasia.com by November 7, 2017, 17.00 Singapore time.

Three shortlisted entries will then vie for attendee votes when the BE @ Penang opens on December 7. The entry with the most votes will win the campaign lead a staycation in Singapore.

Campaign leads of the three shortlisted entries will also do a five-minute presentation of their entry and its back-story during the conference. The winner, determined by Yue and PCEB’s CEO Ashwin Gunasekeran, will win his/her company the grand prize of a regular TTGmice advertising space worth up to US$14,500.

ISMRM Annual Meeting shops for Asian host

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Kerry Crockett

The International Society for Magnetic Resonance in Medicine (ISMRM) has started investigating potential destinations in Asia for its Annual Meeting and Exhibition in 2024, when the event’s compulsory rotation takes it to this part of the world.

Kerry Crockett

Kerry Crockett, ISMRM’s Associate Executive Director, told TTGmice that her team is “now looking at getting together an RFP to send out for the meeting”.

To qualify, the destination must satisfy “the basics”.

One of the basics is a convention centre that can accommodate 6,000 attendees from all over the world, has sufficient breakout rooms for “a tremendous amount of concurrent sessions”, and has a hall that supports an exhibition of about 9,290m2 in size.

“Easy access is another thing we will look at,” said Crockett, who added that ISMRM does not use shuttle buses for its meeting delegates, so venues and hotels must be within walking distance or conveniently connected by public transport.

She said: “The hotel package comes next, and it is something we are very careful about. We have a ceiling budget for hotel room rates because we have residents and students in attendance, all the way through senior people in their field, so we need a wide range of quality properties that are affordable for all. They pay for their own travel, meeting registration fees and accommodation, so we need to be sensitive to their expenses. An average room rate of US$250 is ideal, but we certainly look for properties that are less expensive for our residents and students.”

ISMRM has investigated Japan, Hong Kong and Malaysia as possible host destinations for previous meetings, and is “starting to look at South Korea”.

“We may do a workshop in South Korea, so we are also taking the opportunity to consider that for the 2024 meeting,” she shared.

The ISMRM Annual Meeting and Exhibition rotates in a compulsory sequence – North America, Europe, North America and Asia. Its last Asian edition was held in Singapore in 2016. ­

Future of Japan’s MICE looks rosy

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Etsuko Kawasaki

As of September 15, 2017, Japan has surpassed the 20 million visitor mark, and is currently well its way to breaking its record of 24 million arrivals it received last year.

Etsuko Kawasaki

During a press conference at Visit Japan Travel & MICE Mart 2017 last week, Etsuko Kawasaki, executive director of the Japan Convention Bureau, revealed that the international conference segment has played a huge role in contributing to visitor numbers.

In 2016, based on data from the various Japan National Tourism Organization (JNTO) overseas offices, the number of meetings and incentives to Japan totalled 1,948, bringing with them 131,656 participants.

As well, consumption by foreign event participants amounted to 15.6 billion yen (US$139.3 million) in 2016, according to data from the Japan Tourism Agency.

In the three major cities of Tokyo Metropolitan area, Kansai area and Central Japan area, medical conference attendees were found to be bigger spenders than participants of other types of conferences. Medical conference attendees spent an average of 356,815 yen per person, while other participants spent an average of 300,328 yen.

Both expenditures were more than the leisure traveller average of 155,896 yen.

The lion’s share of corporate visitors (75 per cent) was attributed to the East Asian markets of South Korea, Taiwan and China, but JNTO noted that numbers from the South-east Asian markets of Thailand, Malaysia and Indonesia, are increasing each year.

When asked why Singapore was left out of the equation, Kawasaki indicated that on the contrary, the country was a very “important stable and mature market”.

She elaborated: “Requirements from Singaporean visitors gets higher and higher. There are a lot of repeat visitors and tend to be well-travelled, so they are not interested in general tour itineraries. They expect “wow” or “once-in-lifetime” experiences. So we encourage local convention bureaus to create more unique and cultural venues.”

Seeing the potential of such international conferences, the JNTO has linked up with and are working with Japan Conference Ambassadors around the globe. Currently, JNTO has 47 of such ambassadors, who have brought in more than 20 international conferences.

One notable conference win for Japan is the 1,000 pax group heading to Miyazaki next year for the 11th Language Resources and Evaluation Conference. The conference is usually held in Europe, and will for the first time come to Asia.

In 2019, two conferences of note are the 25th General Conference of the International Council of Museums from September 1-7 – the first time this event is being held in Japan; and the 5,000 pax 17th World Congress of the International Society for Prosthetics and Orthotics from October 5-8. The latter’s timing is impeccable, as the conference will help increase the understanding of para-sports globally just before the 2020 Tokyo Paralympic Games.

Meanwhile, the Congress of the International Society of Hypertension in Pregnancy will be held in Nara – the city’s first international conference – in 2020, in the soon-to-be-completed convention centre.

Aside from Nara, upcoming facilities that will open by 2021 include new convention centres in Nagasaki, Fukuoka, Kumamoto, Okinawa, Himeji, Nagoya, Yokohama and Kanazawa.

MyCEB, Malaysia Airlines extend MICE promotion agreement

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MyCEB's CEO Zulkefli Haji Sharif and Malaysia Airlines' COO Arved Von Zur Muehlen firm up another year of partnership with a handshake

Malaysia Convention & Exhibition Bureau (MyCEB) and Malaysia Airlines have extended their Strategic Partnership Agreement to promote Malaysia as a world-class business and major events destination for another year.

MyCEB and the Malaysian flag carrier first signed the agreement in 2016.

MyCEB’s CEO Zulkefli Haji Sharif and Malaysia Airlines’ COO Arved Von Zur Muehlen firm up another year of partnership with a handshake

The partnership benefits Malaysia Airlines in terms of participation in MyCEB-fuelled trade events, gaining first-hand insights from thought leaders in the industry, as well as creating a stronger brand presence in the business and major events industry. Meanwhile, MyCEB benefits from Malaysia Airlines’ proposition of global connectivity and presents a competitive and attractive edge in securing bid to host international business and major events in the country.

“This partnership has seen a fruitful collaboration between both parties and we at MyCEB are delighted to continue it for another year. We are constantly working to position Malaysia as the preferred destination for business and major events, and this renewal augurs well with the Ministry of Tourism and Culture’s target of achieving 36 million tourist arrivals by 2020,” said Zulkefli Haji Sharif, CEO of MyCEB.

COO of Malaysia Airlines, Arved Von Zur Muehlen, remarked that the “strategic partnership offers the perfect synergy for promoting Malaysia as the ideal place for meetings, incentives, conventions and conferences”.

He added: “Besides our excellent network and connectivity, we continue to work on upgrading our products and services to ensure visitors are introduced to the Malaysian hospitality as soon as they are onboard a Malaysia Airlines’ flight. Our guests can expect a new level of comfort, quality service and a seamless flight experience.”

 

Unique Japanese venues look towards international markets

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Mayank: targeting incentive groups from Singapore, Hong Kong and Vietnam

Unique venues Happo-en and The Grand Ginza Japan have recently taken an interest in the international business events markets in hopes of diversifying their revenue sources which are currently driven by mostly domestic bookers.

Mayank Dabral, spokesperson of Happo-en’s global sales section, told TTGmice that the company had only started global sales recently.

Mayank: targeting incentive groups from Singapore, Hong Kong and Vietnam

Happo-en comprises 14 banquet halls set in a 300-year-old traditional Japanese garden in central Tokyo. The company also has its own production catering, planning and designing team.

“Shortly after we launched our English website, we’ve been getting many direct email queries,” said Dabral.

He detailed: “Singapore is one of our target markets for incentives. We are also targeting Hong Kong and Vietnam. For Singapore and Hong Kong, they are countries where a lot of head offices of global companies are located, which equates to larger budgets for incentives.”

Currently, the international market stands at about 30 per cent of Happo-en’s business mix, while the remainder belongs to the domestic market. Out of this 30 per cent, 70 per cent is Asian, while Europe makes up the rest.

When asked what his target was, Dabral said that by 2020, he hopes to have a 50-50 split between the domestic and international markets.

The Grand Ginza, opened earlier this year in April, inspired managing company Value Management to start marketing its business events spaces internationally.

The Grand Ginza is housed on the top floor of Ginza Six building in Tokyo. Covering an area of 1,500m2, The Grand Ginza offers three banquet rooms – the largest of which can hold 140 standing, and a 120-pax (seated) multipurpose hall.

Fuai Zhang, Value Management’s head of marketing, told TTGmice: “Right now, our international market is less than 10 per cent of our overall business. We hope to grow this to 30 per cent by 2020.”

To achieve a stronger international presence, Value Management took part in Visit Japan Travel Mart for the first time this year.

Aside from The Grand Ginza Japan, the company manages four other venues such as the 400-year-old heritage venue Osaka Geihinkan in Osaka Castle Nishinomaru Garden, which only came under the company’s management last year.

In addition, Value Management also manages three small luxury hotels – Sasayama Castle Town Hotel Nipponnia, Takeda Castle Town Hotel, and Auberge Toyooka 1925. On the hotel side, they are aiming to manage 50 hotels by 2020.

Four Seasons heads for China’s Dalian

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Four Seasons Hotel Dalian

Four Seasons Hotel Dalian is scheduled to open in a redeveloped financial and commercial hub in Donggang (East Harbour), China come 2020.

Four Seasons Hotel Dalian

Part of a mixed-use tower that also houses office space, the hotel offer 250 guest rooms and suites, a pool, fitness centre and spa, several ballrooms and meeting rooms, in addition to F&B options such as a hotel bar, lobby louge, deli and pastry shop.

A partnership between developer Luneng Group and Four Seasons Hotels and Resorts, Four Seasons Hotel Dalian is set to begin construction later this year.

Grand Hyatt Erawan Bangkok rolls out grander meeting deal

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Grand Hyatt Erawan

Grand Hyatt Erawan Bangkok has launched its Grand Goes Beyond meeting package which offers two event benefits at a special price.

Events and groups that book and hold their full-day or half-day meeting package between now and December 31, 2017 will receive two perks: one, tailor-made morning and afternoon breaks with arrival refreshments; two, lunch at a either Erawan Tea Room (Thai set lunch) or Spasso (Italian set lunch with appetizer buffet). Planners can also opt for an international buffet at The Dining Room with a top up of 200++ baht (US$6).

Grand Hyatt Erawan

Grand Goes Beyond meeting package is priced from 1,800++ baht per person for a full day, 08.00 to 17.00, and 850++ per baht per person for half a day, 08.00 to 12.00, with coffee break only. A half-day package inclusive of a morning break and lunch costs 1,600++ baht per person.

Terms and conditions apply.

Email events.bangh@hyatt.com

Double victory for Penang CVB as it bags World Seafood Congress

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The decision was announced by Carey Bonnell, president of the International Association of Fish Inspectors (IAFI) during WSC 2017 in Reykjavik, Iceland.

The bid from Penang was presented by a delegation led by PCEB and joined by various high-profile state leaders.


Chief minister of Penang, Lim Guan Eng (centre) shares jubilant news with stakeholders

The World Seafood Congress was initiated by the Food and Agriculture Organization of the United Nations and United Nations Industrial Development Organization, and is owned by the IAFI. Each conference is organised by a selected institute in the host country, and is considered a platform for the exchange of information, ideas, and methodologies for the seafood sector, as well as on inspection, quality management, and seafood processing technology.

Chief minister of Penang, Lim Guan Eng (centre) shares jubilant news with stakeholders

Lim Guan Eng, chief minister of Penang, said: “It is of great honour to us that the first World Seafood Congress in Asia will be held here. We get to create a legacy for the larger fishery and aquaculture industry in Asia.

“Congresses like this are as important to the host destination as well the delegates. We get to discover and learn from the experts regarding the sector and what we can do to improve it.

“In 2016, Penang’s fishery sector recorded a revenue of RM1.3 billion (US$300 million) and we believe this congress will make an impact on the numbers and bring more awareness and innovation to our fishery industry and to expose the world standards and practices to our local policymakers.”

Ashwin Gunasekeran, CEO of PCEB, added that the wealth of knowledge and expertise shared through the congress would also benefit fishery industry players in the greater Asian region.

“We hope that the World Seafood Congress coming to Penang will help to pave the way for other Asian hosts in the future,” said Ashwin.

Ooi Kee Beng, executive director of Penang Institute, who was involved in the bid presentation, commented: “The team was very well prepared in presenting Penang’s case, and in showing all the advantages it has to offer the Congress. As the first Asian host for this premium congress series, and given how important nourishment from the sea is to less developed countries, Penang can now represent the region in this very important industry and has a good opportunity to partake more directly of the productive ecosystem surrounding it.

“As the local host, Penang Institute will draw on its national and regional connections to prepare for a congress worthy of Asia’s new position in the global economy.”

The WSC 2019 will take place in September at the Setia SPICE Convention Centre. Penang Institute is the local organising host for WSC 2019. The congress is supported by the Penang State Government, PCEB and Malaysia Convention & Exhibition Bureau.

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