Asia/Singapore Thursday, 15th January 2026
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TCEB extends twin-city event subsidies

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Thailand Convention and Exhibition Bureau (TCEB) is extending its Meet Double Cities package – offered under its wider Thailand Connect campaign – through 2018, as demand for it picks up this year on the back of a recovering European business events market.

The Meet Double Cities package was launched last year to encourage corporate groups to stay on longer in Thailand through multi-city itineraries. It dishes out 100,000 baht (US$3,014) for each qualified group with 200 attendees and more staying in Thailand for at least four nights in more than one destination.

Supawan: Meet Double Cities package is heavily dependent on longhaul markets

According to Supawan Teerarat, TCEB vice president of strategic and business development, the package had a rocky start as its launch coincided with a shaky European economy that saw groups holding on tighter to their finances, and shrinking travel and event budgets.

Supawan explained that the success of the Meet Double Cities package was more dependant on longhaul markets as their travellers were more likely than Asian ones to take up a multi-city itinerary, having travelled a long distance to Thailand and would want to make the most of their trip.

“European groups that (did come) to Asia for business events were very careful with their expenses, and tended not to feature too many cities in one destination,” she said.

But things are looking up this year.

“We saw more demand for events and more requests (for the package) since early this year, just as the European market rebounded,” she told TTGmice.

Among the multi-city corporate events held in Thailand this year is a 280-pax incentive programme for a company in Belgium. The group visited Bangkok and Hua Hin from March 7-23, and the organisers were supported by the Meet Double Cities package.

Encouraged, TCEB has decided to extend the Meet Double Cities package to 2018, which otherwise would have closed its application on September 30 this year.

Malaysia’s association industry boosted by formation of MSAE

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On September 14, the Malaysian Society of Association Executives (MSAE) was officially launched during the Malaysia Association neXt (MyNext) 2017 conference in Kuala Lumpur.

Headed by Zaliha Omar, MSAE’s mission is to advance the stature and professionalism of associations in Malaysia through advocacy, education and advisory services.

Malaysia Convention & Exhibition Bureau’s Zulkefli Sharif (third from left); MSAE’s Zaliha Omar (fourth from right); and MSAE committee members

Zaliha said in a statement: “Among our objectives are to promote the profession of association management, to accord networking platform for our members, and to conduct educational and training courses to uplift our members’ knowledge, skills and standards.”

She also urged fellow association members to become MSAE members, so as to connect with other like-minded professionals in the industry.

Malaysia Convention & Exhibition Bureau CEO, Zulkefli Sharif, expressed his support, saying that the establishment of MSAE “complements our efforts in positioning Malaysia as Asia’s business events hub”.

On the setting up of MSAE, regional director Asia Pacific, International Congress and Convention Association (ICCA), Noor Ahmad Hamid commented: “The initiatives to set up the MSAE are indeed a significant move for Malaysia to capitalise on the power of association. More importantly, it represents a platform where local association leaders and executives can exchange knowledge and know-how to build efficient and sustainable associations. ”

The MyNext 2017 conference which saw the presence of 124 local association experts and thought leaders, was jointly hosted by Malaysia Convention & Exhibition Bureau and MSAE.

Nepal to position itself for corporate incentives and other tourism appeals

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With Nepal already well established as a destination for trekking and mountaineering expeditions, the NTO is now moving on to promote the destination for corporate incentives, culture and soft adventures to widen its market and achieve more consistent footfalls.

Nepal Tourism Board’s CEO, Deepak Raj Joshi, said: “Our aim is to promote Nepal as a very high value, unique experiential destination. We also want to grow tourist arrivals in line with the new National Tourism Strategy 2016–2025, which targets 2.52 million tourists annually by 2025.”

A possible incentive activity is taking a helicopter tour to view Mount Everest and its surrounds

This year, Deepak expects Nepal to breach its one million arrival mark for the first time in the country’s history.

From January to June 2017, arrivals rose by 41.5 per cent to 460,237 tourists.

Deepak said: “Tourism in Nepal has completely recovered from the earthquake of 2015. Part of the reason for the strong growth is that tourists who had held back their holiday plans to Nepal after the earthquake were finally back this year.”

In line with its new vision, Nepal Tourism Board is conducting more promotions directed at niche interest groups.

Sanjay Mathema, president at Travel World Experiences, an DMC, believes that the Nepal Tourism Board is on the right track.

He said: “Nepal has always been associated with mountaineering because of Mount Everest. It is the right move to change the perception of people, and to make known other products that the destination can offer.”

Nanda Kumar, managing director of Hidden Asia Travel & Tours based in Kuala Lumpur, is also seeing keener interest in Nepal among his Malaysian corporate clients.

Kumar said: “We see clients increasingly asking for exotic destinations to incentivise their top achievers, and Nepal falls into this category. A popular activity is a helicopter tour to see Mount Everest up close and the surrounding mountains. This is symbolic, as the client’s top achievers have been to the tallest mountain in the world. The sky is thus the limit for their future achievements.”

Mandarin Oriental to open hutong hotel in Beijing

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Mandarin Oriental Hotel Group has announced that it will manage a luxury hotel project – expected to open in 2018 – in the heart of Beijing.

Mandarin Oriental Qianmen, Beijing, will be located within the traditional Qianmen East Hutong Quarter which is currently undergoing a process of preservation and regeneration. Hutongsdate back to the 13th century and comprise courtyard houses connected by narrow lanes and alleyways.

A rendering of Mandarin Oriental Qianmen, Beijing

Guests can expect to stay in landscaped courtyard suites and experience the traditional Beijing way of life within the labyrinth of alleys and lanes.

Facilities within the hotel will include multipurpose function rooms, indoor swimming pool, fitness centre and spa. For F&B options, there will be an all-day dining concept with a roof terrace, a Chinese restaurant, a lobby lounge, a traditional tea lounge and a Mandarin cake shop.

Plan and budget for event technology, urge industry experts

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Business travel experts at the ongoing Malaysia Business Events Week (MBEW) are urging business event planners to embrace technology and use it to enhance their event experience.

Yusno Yunos, CEO and founder of Malaysia-based event technology specialist Evenesis – Y Us, said event technology should not be an element that only comes into the picture when there is excess budget.

Datuk Seri Mohamed Nazri Abdul Aziz, speaking at this year’s MBEW

Sharing his experience, he said: “Government-linked companies and (non-profit) associations are somewhat open to the idea of adopting new technology in their events, but their decision (to actually implement it) is usually determined by cost. They will only implement event technology when they have additional budget.

“This attitude must change. Companies must set aside a budget for event technology if they want to create a better event that will entice people to attend.”

Yusno believes that events will move towards paperless identification for delegate registration, such as by using facial recognition software.

“This is already adopted in some countries and will become more mainstream in the future. Evenesis – Y Us is researching and developing facial recognition software which we hope to roll out by mid- 2018,” he said.

Technology could also change people’s motivation for attending a business event.

Panellist, Angeline Van Den Broecke, director of sales and marketing, Kuala Lumpur Convention Centre, said technology has made knowledge so easily accessible to delegates that their primary reason for attending conferences in the future will not be for gathering new knowledge but rather for networking opportunities.

In this changed landscape, she foresees a future “where organisers will pay delegates to attend meetings”.

Yusno opined that the “right technology is not necessarily the most expensive one” and that having people knowledgeable in event technology to plan and execute such applications are critical to success.

Also speaking on the same panel, Jan Bartscht, co-founder and managing director, Leadapreneur, urged event organisers to not fear technology, and instead embrace it, use it to innovate and improve the experiences for event attendees.

Mindanao MICE players devise ways to soften business slide

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Business event players here are looking at new markets and adapting to changing needs 

Business events players in the Philippine island of Mindanao, whose city Davao is a popular meetings and events destination, are turning to new markets and adoption new business approaches to cope with the slowdown in business this year amid the island’s martial law and continuing war in Marawi.

A business hotel in Mindanao is now pursuing the China market, whose citizens have recently been offered visa on arrival, after suffering from cancellations of business events bookings this year and up to May next year, with some of these events relocated to either Manila or the Visayas.

Business event players here are looking at new markets and adapting to changing needs

The general manager of this hotel complained that the ballroom, which used to be very busy, has got only one business event for the rest of 2017 and the hotel’s occupancy slid to 49 to 59 per cent on average.

Dottie Wurgler-Cronin, general manager of Marco Polo Davao, said working together as a cluster and cross-selling with two other Marco Polo hotels in Manila and Cebu helped.

“That’s why we see an uptrend in July-August,” she said.

Agreeing, Frank Reichenbach, general manager of Marco Polo Ortigas Manila, said: “June-July was softer, August-September strong and we picked up some business in Davao”.

For Rajah Tours, reliance on the leisure market has grown as the company sees a dip in business events demand. Company president Jojo Clemente told TTGmice that the only big groups it is handling are the Ambassador/s Tour from the US and the Canada Winter’s Escapade.

Clemente underlined the importance of establishing a perception of peace and order among business event planners and delegates who prefer low-risk destinations.

Industry leaders are thus focusing also on clear communications with source markets.

Cecilia Sanchez, CEO of international event organiser Leverage International, said: “It is really very important to communicate what’s really happening not only from the negative point of view but also from the positive point of view. Balanced reporting. There are negative things happening but there are also positive things that should be interesting to business people.”

Marisa Nallana, secretary-general of the Philippine Association of Convention/Exhibition Organizers and Suppliers (PACEOS), assured source countries: “We recognise their security and risk concerns, but the local government units are doing their best to keep their destinations safe and they are also putting together more attractions to encourage visitors.”

Meanwhile, Philippine industry players are looking forward to the country’s first nationwide business events roadmap which will be unveiled this month to address issues and challenges in positioning the country as a competitive destination, tourism undersecretary Benito Bengzon Jr. disclosed.

Part of the deliverables is an extensive business events data base that’s currently lacking and which will provide strategic direction to both the tourism department and the private sector, he said.

HKCEC spends US$3.9 million to upgrade Wi-Fi capabilities

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Hong Kong Convention and Exhibition Centre Management (HML) has kicked off a US$3.9 million project to rebuild the entire Wi-Fi system at the Hong Kong Convention and Exhibition Centre (HKCEC).

The new Wi-Fi network will feature the highest standard IEEE 802.11ac wave 2, as well as a new 10Gbps fibre network backbone for offering superb signal stability to meet the data demand generated by large numbers of guests simultaneously using the network. It will deploy advanced high density Wi-Fi (HD Wi-Fi) solution provided by Cisco.

HKCEC has kicked off a US$3.9 million project to rebuild the entire Wi-Fi system

The US$3.9 million project will also involve installation of 660 new Wi-Fi access points, which will support more than 20,000 mobile devices with scalability. Resilient optical fibre network infrastructure will be installed, making it possible to scale up network bandwidth requirements to meet future demand and undergo system upgrades as technology advances.

The new Wi-Fi services will continue to be available on a complimentary basis.

The new system can support Location Based Services LBS technology, allowing organisers to utilise their mobile applications for improving customer’s experience. The LBS platform also allows organisers to analyse guest behaviours, improve crowd management and enhance guest experiences.

HML will be able to provide configurable bandwidth for individual organisers or exhibitors upon request, and offer premium services (paid pass) to visitors for additional bandwidth. The captive portal feature in the new Wi-Fi system will provide customised Wi-Fi landing page to offer promotion opportunities for events.

The project is scheduled to be completed in 3Q2018. The total area covered by the network will be 125,000m2, which will include all exhibition halls and function rooms, front of house areas, entrance lobbies and concourses, organiser offices and ancillary rooms, as well as restaurants.

Gold Coast to welcome 1,200-strong incentive group

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Gold Coast

Some 1,200 representatives from AIA Thailand will descend on the Gold Coast this week for their incentive trip.

Their programme will feature a gala dinner at Movie World, while the main convention venue will be The Star Gold Coast. Accommodation for the participants will be at Hilton Surfers Paradise and Surfers Paradise Marriott Resort & Spa.

Gold Coast

 

According to the company’s general manager – agency distribution Thailand, Prakitti Boonyakiat, there is a real excitement building for the event.

Gold Coast Business Events’ director, Anna Case, said the city is looking forward to welcoming AIA Thailand.

“The Gold Coast has incredible appeal for incentive groups, with the perfect combination of venues, experiences and climate to inspire and motivate potential delegates with the ultimate reward,” she said.

Faith in the future

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Two decision makers from Carlson Rezidor Hotel Group talk about their latest property developments in Asia, as well as other business event-ready hotels elsewhere in APAC. By Rachel AJ Lee

Andreas Flaig (left) and Andre de Jong

Carlson Rezidor is going to open up two properties in Vietnam. Why was the country chosen?
Andreas Flaig, executive vice president, development: As Carlson Rezidor Hotel Group expands across Asia Pacific, the growth opportunities in Vietnam are immense and we are proud to be a part of the country’s economic growth story.

The Vietnam government has made travel and tourism a national growth and development priority, resulting in significant capital being invested into infrastructure and accelerating growth. In the last few years, the potential of Phu Quoc has been backed by the favourable investment offers and improved infrastructure including the presence of an international airport now. Today, Phu Quoc sees a healthy urban population, with increased domestic and international arrivals indicating an optimistic outlook for the hospitality industry.

Radisson Blu Resort Phu Quoc will open in 4Q2017 as part of an IR and as near a convention centre. What is the hotel’s projected business mix?
AF: The hotel will be the only upper-upscale (five-star) hotel property within the integrated resort with a convention centre within. With strong domestic demand and international arrivals from intra-Asia and Europe, we are projecting estimates of about 76 per cent leisure and 20 per cent MICE comprising.

Where else in Asia is the company looking to grow into?
AF: The group is also focused on expanding our current portfolio to key markets such as China, India, Malaysia, the Maldives and Philippines. With excellent growth opportunities in the Indo-China region, the strong lead pipeline is set to see fruition in the short to mid-term period.

Let’s talk about Radisson Golf & Convention Centre Batam. Why Batam when it’s not known as a business events destination?
Andre de Jong, vice president, operations, South-east Asia & Pacific: As Indonesia seeks to double tourist numbers by 2020, the Indonesian government is turning its focus on islands near Singapore to further enhance these getaway destinations, rather than developing remote spots in the world’s largest archipelago.

In fact, the government’s marketing budget increased four fold to one trillion rupiah (S$100 million) in 2015 which was spent promoting islands such as Batam. Radisson, a key international upscale brand under Carlson Rezidor Hotel Group, is capitalising on this growth by identifying Batam as a strategic investment in this region.

The hotel’s current business mix is driven by strong demand on weekdays from both international and local corporates, and local and international leisure over the weekends. Local MICE business is currently very strong. The hotel continues to see a growing MICE business demand from Singapore as the hotel and destination gains greater awareness, popularity and reputation as an alternative MICE destination.

As a whole, how is Carlson Rezidor planning to capture more business travellers?
AJ: Asia-Pacific’s heterogeneous markets see varying needs of business travellers. Carlson Rezidor Hotel Group leverages our portfolio of brands to meet the needs, lifestyle and travel budgets of these business travellers, from the fast-emerging millennial travellers to the road warriors and those who enjoy the business luxury.

As hotel operators, it is integral that levels of service and convenience are consistent with the brand. Today’s hospitality landscape sees the need for us to streamline processes, create unique experiences and enhance loyalty programmes.

IHG launches promotion for corporate bookings

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InterContinental Hotels Group (IHG) has announced its newest IHG Business Rewards promotion, Booker Bonus.

IHG Rewards Club members who book between September 1 and November 30, 2017 (for events and stays till February 28, 2018) can earn an additional 50 per cent reward points (capped at US$20,000), on top of existing reward points earned for bookings on meetings, events or accommodation. Members can double their rewards for any event held in December 2017.

Members with a minimum spend of US$20,000 will also be rewarded with 35,000 supplementary points, be it for a single event or individual booking.

In addition, members can stand a chance to win even more points by taking part in a social media contest. Members are required to upload a photo on Facebook or Instagram of neatly organised items they use on a daily basis, to demonstrate how great organisation deserves bigger rewards, with the post tagged with the hashtag #ihgbookerbonus. Members will be rewarded with 500 reward points if their photo is selected, and entrants also qualify for a monthly prize draw where they stand to win 35,000 extra points

To register and participate in the promotion, IHG Rewards Club members must sign-up for the promotion by visiting: http://businessrewardsbookerbonus.ihg.com/.

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