Asia/Singapore Sunday, 26th April 2026
Page 807

Different priorities for China’s business travel market: CWT study

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Despite a slowdown in its economic growth, China is already the biggest business travel market in the world with total spend expected to reach US$350 billion in 2017.

However, as China’s economy transitions to the new normal of single digit growth, the attitudes and priorities of key stakeholders in China’s travel ecosystem continue to evolve and adapt.

A survey of more than 100 travel managers in China by CWT Solutions Group – the consulting arm of global travel management company Carlson Wagonlit Travel (CWT) – and TTG Events found that while managing costs and driving savings still remain key priorities for travel managers in China, more attention is now also being paid to duty of care and the traveller experience.

More 52% of the travel managers surveyed identified the need to deploy fare tracking and rebooking solutions as an area of focus for their travel programmes. Significant fluctuations in airfares are making it extremely challenging to manage travel costs and budgets. Travel managers are increasingly interested in fare tracking solutions that enable them to re-book flights and hotels at lower rates if prices drop after the initial booking has been made.

At the same time, travel managers in China are also looking at ways to improve the traveller experience, with 50% of the survey respondents identifying the need to better manage travel-related stress and improve traveller well-being as a key priority.

The third-most common priority is to streamline expense management processes, with 49% of survey respondents saying they would be looking for ways to achieve this over the next year. As travel spend increases in China and transactions get more frequent and complex, companies in the market will need to adopt new tools and processes such as travel and expense consolidators, and follow a strategic sourcing approach to manage expenses efficiently for air, hotel and ground travel.

At the same time, travel managers in China continue to keep a close eye on economic and geopolitical developments globally, as they see these trends having the greatest impact on their corporate travel programmes.

With lingering concerns and uncertainty over the health of the global economy, it is of little surprise that 55% of the respondents said they expect this will have a considerable impact on their travel programmes in the coming months. At the time of this survey, many travel managers expressed concerns of freezes and budget cuts being imposed on corporate travel. The weak global economy also may result in stiffer supplier management, cost controls and savings goals.

Interestingly, social media is also seen as major area of change in business travel in China, with 54% of travel managers in the survey listing this as a key trend.

More than half the travel managers in the survey (51%) also said that political developments will continue to impact their travel programmes, keeping in view the increasing regulations and control on travel to the US, as well as China’s own diplomatic relations with its key economic partners, and how this might influence issues such as visa application, air travel and freedom of movement.

Lastly, bleisure has been widely discussed in the corporate travel landscape in recent times. While this trend is more commonplace in Western countries, the trend is much less visible in Asia, especially in markets such as China where traveling for work is perceived as a privilege extended by employers, and not to be ‘taken advantage’ of by employees.

However, a key finding in our survey came as a surprise – more than half of the respondents (57%) said their companies allowed for, and in some cases even supported or encouraged, bleisure.

The full report and analysis will be discussed at an education session during CTW China 2018 in Shanghai this March. Please visit http://www.corporatetravelworld.com/china/ for the latest programme.

The many ways to use virtual reality at events

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Play-Doh was developed in 1933. The product was supposed to help clean dirty wallpapers, and 20 years later Joe McVicker discovered that the formula of flour, water, and salt could be used as workable modelling clay. Finally, it was put on sale for kids in 1956.

Virtual Reality in events may go through its own Play-Doh phases right now. There are plenty of useful applications of VR during events (e.g. interactive product configuration and displays in exhibitions), but the system development and hardware cost to create truly immersive experiences appear to be only justified for media assets that can be used long-term.

Think of VR as a tool that can improve current event experience

Those types of assets are traditionally developed not from event organisations but from advertising agencies or in-house marketing teams. VR in the current concept of event management might be just cleaning the dirty wallpapers.

On the other hand, it appears rather boring to think of VR only as a tool for the current event ecosystem. It might be significantly more interesting not to look from the position where we currently are to the future but look from the future back to where we are. From this perspective, VR will close some interesting gaps. As a matter of fact, VR appears to create opportunities that redefine the current event execution framework.

Here are two examples:

Flexible collaboration spaces: Conferences have become a creative space for discussions and collaboration on issues and solutions. The event setup permits not just the temporary teamwork of a unique group of experts but, very importantly, it has also become an accepted workspace and test-bed for new ideas and experiments.

VR now gives the participants a significantly more powerful canvas to try, simulate, and fail, and try, simulate, and fail, and try again. Imagine a Slack-&-TED online, in which you can significantly increase the reach and participation of global experts on a specific subject, even if they just step out from their lab for an hour. An environment in which exceptional thinkers can simply work on a topic multiple times even if it breaks. Could VR maybe create a space of unique collaboration as a subsequent next step of current conferences?

Imaging a sophisticated virtual environment of exhibitors, product experiences, social experiences, moderated discussions, experiments and other content that is dynamically generated and morphing to participants’ interactions and preferences. Already today you can join a circle of friends to experience virtual environment jointly (unfortunately those environments are still very basic). Once all currently existing technologies are combined, an event may not require any space at all. Existing revenue streams from hybrid events solidify and entirely self-driven virtual conferences may crystallise new market segments.

The way we think of VR is as a tool that can improve our current event experience. We try to answer what can be done better of what we already do. In this context, the applications remain rather limited and expensive marketing gimmick that slowly loses its appeal. If we think of VR as a tool that creates an entirely new context, the technology may become our next Play-Doh blockbuster.

So what’s next? How do you get involved?

  1. Create 360-degree immersive VR channels into your events: Upstream from a well-positioned 360-degree camera into a private live-stream channel (e.g. YouTube). Test different headset experiences internally and how remote participants can contribute to and benefit from your programme.
  2. Foster remote (onsite and offsite) contributions before, during and after the event: Provide infrastructure for contributions (e.g. Audience Response Solutions) and processes to immediately engage with such contributions.
  3. Train your facilitators and moderators to fully integrated remote ad-hoc content into your event: Train and motivate moderators to leverage online content naturally as well as how to manage technical issues.
  4. Create prominent visibility within the venue of online collaboration spaces: Make the virtual experience look physical, potentially with large screens and monitors that display online interactions.
  5. Motivate and moderate online-offline content integration: Set specific goals and define direct responsibilities for individuals to generate value from online-offline integration.
  6. Provide VR based “play-stations” within event venue to experience virtual access: Create zones in which onsite participants can learn about non-physical presence.
  7. Remain hardware-agnostic on VR headsets and development frameworks: Do not focus on specific hardware and software platforms but processes that add value to your participants, speakers, and exhibitors.

The above steps will provide safe-zones for the organiser to learn, without creating much of operational risk. Play-Doh was also not invented to be one of the most successful children modelling compounds. It started somewhere and morphed to this function. VR can start with small stepping stones which might not require VR headsets or programming. After all, the market for VR-driven events will be there, the question is only, will you still try to sell a product to clean wallpapers at that point in time?


Felix Rimbach is the regional director for research & development at Globibo, responsible for around 1,200 projects throughout Asia, Europe and North America each year. His key focus area is the marketing impact of technology solutions with special attention to learning, collaboration and communication. Rimbach is also one of the leading researchers on AI architectures, modelling and knowledge representations.

Penang’s Shangri-La properties bring fun into meetings

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Sister properties Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang have come up with unconventional destination meeting ideas to satisfy a growing demand among corporate clients for meetings with play elements.

Suleiman Tunku Abdul Rahman, spokesperson for both resorts, said: “We brainstormed ideas on how we can meet and fulfil the meeting dreams of our corporate clients, which cannot be done within a city set up. We are taking advantage of our prime location at Batu Ferringhi to set up a meeting mixing business and pleasure amid nature.”

Shangri-La Rasa Sayang Resort & Spa

Sunglasses@Work was the result, where one-of-a-kind meeting ideas and unique set ups transform the usual boardroom sessions, teambuilding activities, and special business meeting events into a fun and memorable experience.

The Sunglasses@Work themes include “Live, Love and Laugh”, with individual activities themed under each word. “Live” is about group activities that promote wellness and physical activity; “Love” is about engaging in corporate social responsibility (CSR) activities that bring love to children and individuals with less fortunate backgrounds; “Laugh” is about fun activities.

Activities for Sunglasses@Work include a yoga breakfast at CHI, The Spa’s pavilion, challenges on the slides at the Adventure Zone, an Iron Chef Challenge, a Dine In The Dark dining experience, and an eco treasure hunt.

Suleiman explained that the eco treasure hunt incorporates the latest gadgetry designed by in-house events specialists for a unique teambuilding activity. “It blends CSR initiatives around the resort and the challenge of completing tasks in highly competitive situations,” he said.

He revealed that green meetings are in demand these days, and the resorts offer environmentally-friendly meeting options that incorporate recycled crates and boxes for signages, food stands and snack tables.

“An eco menu incorporating a Rooted in Nature concept is available for such meetings, using organic herbs and spices picked from the resorts’ spice garden and incorporating sustainably-sourced seafood and poultry,” he added.

Singapore: A Perfect Blend of Business and Leisure

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Brought to you by Singapore Tourism Board

With a vibrant cityscape that is safe, well-connected and technologically advanced, Singapore continues to punch above its weight as a prime destination for international MICE events.

Lure of the Lion City

Singapore continues to outshine its Asian counterparts with its accolade of being the top Asian city to be ranked among the top 10 convention cities in the world by the International Congress and Convention Association (ICCA) in 2016.

Steadily maintaining its position as Asia’s Top Meeting City by Union of International Associations Global Rankings 2016, Singapore delivers a bold and fresh landscape of opportunity for MICE events that keeps them fun and exciting for attendees, while delivering international standards for creativity, quality and innovation.

With its stellar reputation as a global business and tourism hub, recognised for its quality infrastructure, safety, stability, connectedness and accessibility, Singapore is a strategic choice for meetings and incentive groups.

Multi-stop destination

Apart from its award-winning meeting venues, Singapore also offers a plethora of fun and unique incentive activities, making it a dream come true for the creative planning of meetings, conferences and incentives in one compact destination.

Sentosa, long known among families and leisure travellers for its sun, sand and sea, has in recent years evolved to become a one-stop MICE destination. Today, the rejuvenated island is home to 21 hotels, over 30 attractions and more than 100 F&B and retail outlets. New attractions include the city’s first 50-metre Bungy Jump in Singapore at AJ Hackett Sentosa.

Resorts WorldTM Sentosa (RWS) alone houses six hotels, versatile convention and meeting spaces, as well as the renowned Universal Studios Singapore theme park, which is perfect for the unique combination of meeting and incentive travel groups.

Creative spaces abound in iconic attractions like the Flower Field Hall at Gardens by the Bay which enchants guests with a periodically changing flower field display on one side and a spectacular view of the Marina Bay skyline on the other, bearing testament to Singapore’s standing as a City in a Garden. This indoor space also boasts a ceiling adorned with special LED lights that create a fairyland atmosphere.

For unique encounter with nature, meeting planners can consider the Night Safari’s An Evening in the Wild package which features the attraction’s diverse wildlife. It is designed for events organisers looking for an intimate venue where guests can enjoy a three-course meal in a tepee tent and get up close with the animals at the same time.

Fresh offerings with Passion Made Possible

Discover deeper stories and experiences of Singapore with a variety of new tours which revolve around themes such as food, outdoor adventure and culture.

For instance, delegates can connect with the passionate spirit of Singapore’s new generation of hawkers, who have rejuvenated their offerings while still staying true to their heritage roots, through Wok n Stroll’s “Next Generation Hawker” food tour.

A novel way to explore Singapore’s first heritage town, Joo Chiat, is in a vintage Vespa sidecar. Zip along with Sideways “Joo Chiat + Katong Vespa Tour” to uncover hidden gems, time-honoured visual arts and crafts, and Singapore’s famed hawker delights in this colourful enclave.

Planning events with industry support

The possibilities go on and on for meetings and incentive travel planners with the enhanced Singapore MICE Advantage Programme (SMAP).

The Singapore Exhibition and Convention BureauTM (SECB), Changi Airport Group and Singapore Airlines have enhanced their Singapore MICE Advantage Programme (SMAP) with new partners – luxury airport terminal JetQuay and ride-sharing giant Uber – to offer more benefits for event organisers.

With SMAP’s new and improved benefits, qualified events can enjoy features such as customised support through SECB’s Business Events in Singapore (BEiS) Scheme; exceptional fares to Singapore offered by Singapore Airlines and its subsidiaries SilkAir and Scoot from more than 130 destinations in over 30 countries; complimentary welcome desk to greet participants, plus shopping and dining vouchers for attendees to use throughout Changi Airport; arrival into JetQuay, Asia’s first standalone luxury airport facility for VIP delegates and 10-percent discount on intra-city rides for all attendees, up to a maximum of 2,500 rides per event on Uber services.


For full details on the Singapore MICE Advantage Programme (SMAP), download the brochure, visit the website or email secb@stb.gov.sg

GM named for soon-to-open Hyatt Regency Beijing Wangjing

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Till Martin has been appointed to helm Hyatt Regency Beijing Wangjing, which is scheduled to debut in 2Q2018, as general manager since November 2016.

Hailing from Germany, Martin’s hospitality career with Hyatt Corporation began more than 20 years ago. The Hyatt veteran boasts experience working in various positions across the company’s properties in Europe, the US, the Middle East and Asia.

He was most recently the hotel manager of Grand Hyatt Beijing, and prior to that was previously executive assistant manager – F&B at Grand Hyatt Seoul and Grand Hyatt Dubai respectively.

Mövenpick Hotel Colombo names GM

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George Koumendakos has taken up his first appointment in Sri Lanka as general manager of Mövenpick Hotel Colombo.

The hospitality veteran, with over three decades of experience across North America, Europe, Middle East & Africa and Asia, was most recently the general manager of Crowne Plaza Dubai-Deira in the UAE.

The Dutch hotelier started his career as a trainee in 1986 at the Amsterdam Hilton, after which he worked for companies such as Hilton, Marriott, Banyan Tree and InterContinental Hotel Group where he remained for around 20 years.

Business events get new support from Northern Territory

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Kakadu National Park, Northern Territory, Australia

Australia’s Northern Territory has launched the new Northern Territory Business Events Support Fund (NTBESF) to encourage conference planners to consider the destination for their business events.

Andrew Hopper, acting deputy CEO of the Department of Tourism and Culture, indicated that the financial assistance for qualified events was designed to complement the local government’s Buy Local policy, with funding steered towards elements requiring involvement by local NT businesses.

Kakadu National Park, Northern Territory, Australia

“This may range from the appointment of a local PCO or DMC through to covering costs for a local keynote speaker, a welcome function, gala dinner or perhaps a technical touring component in any of our key business event destinations which include Darwin, Alice Springs and Uluru,” he said in a statement.

Support will also be weighted towards business events aligned with the Territory’s economic and social strengths which include health, agribusiness, land management, mining, renewable energy, education and defence.

Hopper indicated that this new scheme would not only assist the Northern Territory to increase its share of the keenly sought after “business events pie” but would provide planners with invaluable support to consider vibrant and interesting destinations away from the usual Eastern Seaboard capital city rotations.

Organisations can apply for financial assistance of A$100 (US$80) per delegate up to a maximum of A$50,000 per event.

MACEOS develops programmes for aspiring MICE professionals

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The Malaysian Association of Convention and Exhibition Organisers and Suppliers (MACEOS) has developed programmes for young professionals new to the exhibitions, conference and event management fields, in order to upgrade the level of professionalism in the industry.

The three-day courses will start this year and is meant for those with one or two years’ of work experience, shared Kenneth Fong, education & training committee chairperson at MACEOS.

Fong further shared that MACEOS, together with Malaysia Convention & Exhibition Bureau and 13 universities in Malaysia, are part of the Business Events Academic Council, where the council is encouraging local universities to introduce more modules in both diploma and degree courses that relate to event management.

“Some universities are dishing out wedding planning as a topic. This is unsuitable for the business events industry and is not equipping students with the relevant knowledge,” pointed out Fong.

AAE does more to engage Indian association executives

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The Association of Association Executives (AAE) is strengthening its member base in India by launching an India-specific website and converting its Association Leaders Forum to an annual affair.

“There are two ways that association executives can be part of AAE, one is through subscription, while the other is through a membership. As a member you have to be more involved, as you are on an intelligence panel and need to answer surveys,” explained Damian Hutt, executive director of AAE.

Ashok Gupta talking about the vital importance of professionals giving back to society at the recent forum

AAE currently has 90 members and 6,000 subscribers in the country.

At present, AAE has one global website, and is planning to launch an India-specific website for association executives in June 2018. The association will have India-based staff to ensure that the website has the right content to engage the local member base.

As well, AAE organised its second Association Leaders’ Forum in New Delhi in partnership with KW Conferences last month, where 22 representatives from different Indian associations participated.

Hutt shared: “We are keen to convert our Association Leaders Forum into an annual conference. This year, we plan to do (it as) a two-day event and are thinking about organising different sessions for trade associations and individual member organisations.”

He pointed out that AAE has learnt a lot about the different challenges faced by associations in India through the annual forum.

“The whole idea of Association Leaders’ Forum is to have very small working groups where you are addressing associations, societies and federations, focusing on some of the challenges they face in terms of driving membership, and keeping them engaged. The event also focuses on conference development, and how to get more attendees at a time when there are multiple meetings happening in metro cities,” said Monimita Sarkar, managing director, KW Conferences.

Other aspects the forum covered included sponsorship development, a need for more collaboration and partnership between associations, and ensuring exhibitor sales in a price-conscious market.

Didier Scaillet named SITE’s new CEO

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The Society for Incentive Travel Excellence (SITE) has appointed Didier Scaillet as its new CEO, serving both SITE and the SITE Foundation.

Scaillet’s responsibilities include driving SITE’s 2020 vision forward to grow its chapter network, increasing membership, and raising awareness of the human and economic impact of the incentive industry on the global economy.

Didier Scaillet

He will assume the role on February 1, taking over from Kevin Hinton. The Belgium native will be relocating to the US, and will report directly to the presidents of the SITE International Board of Directors and SITE Foundation Board of Trustees.

A MICE industry veteran, Scaillet brings to SITE extended global experience and a deep understanding of association management.

Most recently, Scaillet was vice-president business development for Cruise Lines International Association. He started his career working for one of the first association management companies in Europe, quickly becoming a business partner. For 18 years he held various roles with Meeting Professionals International; as director of European operations, vice-president of global development and chief development officer for MPI and the MPI Foundation.

Scaillet has also engaged and served on various industry forums and organisations such as Joint Meetings Industry Council, Events Industry Council, Canadian Tourism Commission, and United Nations World Tourism Organization.

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