Asia/Singapore Monday, 13th April 2026
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IACC sports new logo following rebranding exercise

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IACC, a global association that represents small to mid-sized meetings venues, has undergone a rebranding to better represent its 378 members from 22 countries.

Extensive research with members and industry stakeholders was conducted and the result is a new logo designed to reflect symmetry. Made up of four overlapping hexagons, the logo illustrates the strength and alignment of universal connectivity, and represents the four brand pillars which are – exclusive meeting venues, by design; at the forefront of meetings innovation; globally connected network of passionate members; and curators of exceptional meeting experiences.

Mark Cooper, IACC CEO, said: “As we continue to grow and expand the association globally to thrive in what is undoubtedly a fast changing meetings industry, the brand needed to evolve to acknowledge this.”

Alex Cabañas, IACC president, added: “This gives us a refreshing new look that reflects and projects a modern, forward thinking and innovative personality, which remains a unique characteristic of the IACC global community.”

Founded in 1981, IACC members include conference centres, seminar houses, day meeting venues, corporate universities, and meetings-focused hotels and resorts.

All signs point to go

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he increase in flights to Malaysian destinations like Langkawi
(above) will help raise the country’s profile as a MICE hub

Improved accessibility and a weaker ringgit are making Malaysia more attractive for Chinese buyers. S Puvaneswary reports

China was the darling for Malaysia’s incentive travel stakeholders in 2015, contributing 22 groups with a total of 17,409 delegates to the country’s tourism arrivals.

The strong performance has only served to whet the appetite of the Malaysia Convention & Exhibition Bureau (MyCEB) and inbound travel agents. Several initiatives were recently launched to promote the country as well as make its secondary cities more accessible to Chinese groups. Among the efforts is MyCEB’s move to establish an account on WeChat, a popular social media app among Chinese users.

Zulkifli Sharif, MyCEB CEO, said: “This initiative allows MyCEB to reach out and engage with industry partners who are frequent users of WeChat. To date, we have more than 600 followers with 95 per cent stemming from travel/MICE agents.”

MyCEB also had success with roadshows aimed at driving more business events from China to Malaysia, scoring seven wins and nine potential leads from trade activities in Guangzhou, Chengdu, Shanghai and Beijing.

Supplementing the bureau’s destination promotions is a stronger effort to improve air connectivity to take more Chinese deeper into Malaysia.

China Southern Airlines introduced thrice-weekly flights from Guangzhou to Kota Kinabalu on December 1, 2015. This was followed soon after by AirAsia which commenced a new daily service between Kota Kinabalu and Wuhan on January 22 and between Guangzhou and Langkawi two days later.

On the back of these new air links, business events stakeholders in Langkawi and Kota Kinabalu have stepped up destination promotions in secondary Chinese cities.

Director of Langkawi International Convention Centre, Ramizan Kaman Shah, said a joint fam trip was organised late last year with MyCEB to invite media agencies from all over China to Langkawi.

Ramizan said: “Langkawi is a new destination for China. Its UNESCO Geopark status, golf courses, good beaches, as well as water and jungle activities make it an ideal destination for meetings and incentives.”

He pointed out that efforts are made to target Chinese MICE buyers from all over China, not just from Guangzhou, “as there are also good linkages from Kuala Lumpur to Langkawi” which enable Chinese MICE travellers to visit the island via Malaysia’s main gateway.

As well, Sabah Tourism Board and Malaysian Association of Tour & Travel Agents Sabah Chapter have co-organised a sales mission to Wuhan in March to engage outbound Chinese agents. According to Ebony Leong, marketing manager at Sabah Tourism Board, the bureau is ready to provide non-financial support, such as welcome cultural performances, to Chinese planners.

While some of the new services are operated by low-cost carriers, John Chan, business development director at Kris International Traveltours, opined that improved accessibility is more important than the extent of services provided by the airline.

The new air links support Chan’s plans to tap secondary Chinese cities, such as Wuhan, Chongqing and Xi’an, for incentive business. He said companies in these cities are increasingly rewarding top sales staff with travel opportunities.

Meanwhile, China is expected to keep contributing strong numbers towards Malaysia’s MICE arrival targets this year. It welcomed a 12,000-pax Perfect China incentive group in March, brought in by Sunflower Holidays. The group, said to be Sunflower’s largest incentive movement this year, visited Kuala Lumpur, Malacca and Penang in batches between March 2 and 10.

Mint Leong, Sunflower’s managing director, expects 2016 “to be a better year than 2015”.

This sentiment is shared by Winnie Ng, deputy general manager, Pearl Holiday Travel & Tour. She said: “There is more interest in the destination and the devaluation of the
ringgit certainly helps. We have a confirmed booking of 3,300 people from a multilevel marketing company from China and another group of 700 people.”

{Taking Numbers}

{Insider}
Iskandar Zulkarnain, director of sales at The Andaman

Iskandar Zulkarnain, director of sales at The Andaman, recommends three activities that can be done on Langkawi island

Cruise down a mangrove river

Kilim Nature Park features a mix of well-protected green mangrove forests, isolated beaches and blue lagoons. A guided boat tour along the winding river will show delegates the flora and fauna that depend on the mangrove, as well as unique rock formations that are millions of years old. Visitors may also spot wildlife such as macaques and eagles.

Take a cable car to the mountaintop

The Langkawi SkyCab goes to the peak of Mount Mat Cincang, which offers fantastic panoramic views of the Andaman Sea and its surrounds. There are also walking trails and viewing platforms at the middle and top stations. With a length of 919.5m, Langkawi SkyCab is recognised as the longest free span single rope cable car in the Malaysia Book of Records.

Tee off on the greens

Langkawi has excellent, professionally-designed golf courses. Els Club Teluk Datai was designed by Ernie Els and it offers a memorable golfing experience amid a centuries-old lush rainforest with the Mat Cincang mountain range as a backdrop. The 18-hole Mount Raya Golf Resort was designed by Max Wexler and its location at the foothills of Mount Raya offers scenic views.

{Spotlight}
Corralling underwater support


The Andaman’s Coral Nursery provides environmental education and teambuilding opportunities for corporate groups

The Andaman in Langkawi uses its unique location in Datai Bay to offer meeting planners and incentive houses a unique teambuilding programme.

At the heart of the programme is the luxurious resort’s Coral Nursery, a purpose-built facility near the beach. There, guests can learn more about the reef from Gerry Goeden, the head of marine environment at The Andaman.

Delegates can also snorkel, look at corals and learn how they sit within the underwater ecosystem. Teambuilding exercises include coral transplanting and building artificial reefs, invaluable activities that help encourage the reproduction of marine life and, in turn, create a more sustainable local fishing industry.

The programme to rebuild the reef was conceived in light of the 2004 tsunami, when the 8,000-year-old Andaman reef was adversely affected due to the destruction of thousands of coral colonies.

The Andaman’s general manager, Christian Metzner, said: “Multinational companies with headquarters in Kuala Lumpur and Singapore are increasingly looking for CSR (corporate social responsibility) programmes involving meaningful projects which can be incorporated into meetings and incentives. During the bidding process, this programme gives us an edge as it is unique to Langkawi and, I believe, is the only one of its kind.”

The Andaman also has a Marine Life Laboratory, a multipurpose indoor space at the lobby. The lab’s main function is to serve as a research area for marine science and biology students in order to increase their understanding of coral reef ecosystems and how to manage artificial reefs effectively.

Airy alpine ambitions: Switzerland

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The mountainous landlocked nation is trying to wiggle its way up the MICE destination list for Asians, confident it has what it takes. By Rosa Ocampo

Exotic is how Urs Eberhard, Switzerland Tourism’s head of markets, described Switzerland’s appeal to Asians.

“It’s a year-round destination for Asians,” saidUrs-1 Ian Evasco, retail team leader – travel products, Adventure International Tour.

What makes Switzerland exotic are its stunning landscapes, unspoiled environment, and gastronomic delights. Not to forget, the Alps. Experiencing the Alps is one of the main attractions for both those who have seen and haven’t seen snow.

And the Swiss know how to make the most of such attractions.

For instance, when Zermatt hosted the Switzerland Travel Mart in September last year, instead of the usual indoor venue, organisers chose to highlight the Matterhorn by taking delegates to a unique outdoor venue replete with charming chalets. Where else but in Switzerland can you find a 360-degree view of the Alps and its snow-capped peaks linked by suspension bridges?

Eberhard also noted that Switzerland is easy to travel to, thanks to its efficient transport. The country is safe and secure, the air and water clean. Switzerland is also where the world’s best hoteliers are trained, and its hotels and resorts are noted for their high quality facilities and service.

In a nutshell, Switzerland offers a premium experience in terms of nature, accommodation and hospitality.

“We believe that people are looking for unique experiences and we can cater for those needs,” said Eberhard.

As a result, Switzerland is constantly enhancing the destination and developing new products and services.

Moreover, the country pulls no punches in marketing itself as a coveted premium destination for MICE, especially for incentive trips.

There’s prestige attached to Switzerland, said Ivan Breiter, Switzerland Tourism’s director, South-east Asia. This partly explains why in Asia, South-east Asia is the biggest producer of incentive trips to the country.

“Employers and employees perceive Switzerland as very valuable,” Breiter explained.

Breiter also said MICE groups from Asia are getting larger and they are staying longer in Switzerland, which is currently being promoted mostly as a mono-destination. In 2015, Switzerland welcomed 2,200 pax from Amway Bangkok and more than 900 pax from AIA in Singapore.

The NTO has also doubled its MICE budget in Asia to complement the creation of the Switzerland Convention and Incentive Bureau (SCIB) two years ago.

SCIB in-charge Dominique Oi, who is based in Singapore, said Switzerland is “full of tradition and must-see destinations that can be revisited in innovative ways to create unique incentive programmes and allow participants to have an unforgettable experience”.

“There is always something new going on and worth a visit, like the newly-opened FIFA World Football Museum in Zurich and Chaplin’s World museum near Montreux, which opened on April 14,” said Oi.

Meanwhile, the Asia Trophy, Switzerland’s most important programme for MICE buyers from Asia, is going strong in its destination promotion efforts. It has raised awareness among Asian buyers of not just popular destinations like Davos, St Moritz, Gstaad, Jungfrau, Zurich, Geneva and Lucerne, but also of lesser-known ones like Ticino, St Gallen and Montreux.

Yen Thing, tours consultant of Kuala Lumpur-based Boustead Travel Services, opined that the demand for  Switzerland is evergreen precisely because there are still many places yet to be explored by Asians.

At a time when clients are becoming more travel savvy and discerning, Switzerland has boundless potential for MICE, opined Feliz Gracielle Axalan, marketing executive of Manila-based Tradewings Tours and Travel.

Alps
Switzerland’s Alps are a main draw for visitors

{Insider}
Sara Rosso, president, Planhotel Hospitality Group

SaraRosso

Sara Rosso, president, Planhotel Hospitality Group suggests a few must-dos in the southernmost canton of Switzerland

Cruise down Lake Lugano

Enjoy the tranquility and sunshine while cruising on Lake Lugano. Be sure to visit quaint romantic villages along the lakeshore, and take walks along some of its scenic paths. For an amazing view over Ticino, take a funicular ride up Monte San Salvatore or Monte Brè.

Taste Ticino’s wine

Ticino is known internationally for its excellent merlot wines. Visit a variety of famous cellars and enjoy guided wine tastings at its source location. To enjoy the wine better, pair it with a delicious meal in a typical Swiss grotto (rustic Ticino-style inn or restaurant).

Stroll around the town of Lugano

The town of Lugano is a must visit, thanks to its diverse architecture, delicious food, ancient churches and stunning alpine panoramas. Also check out the Lugano Art and Culture Centre, a new centre dedicated to the visual, music and performing arts.

LakeLugano

{Spotlight}
A sunny slice of Mediterranean in Switzerland

Ticino ramps up its marketing efforts in Asia, confident that its varied MICE offerings will attract the small yet very promising oriental source markets.

While domestic MICE groups account for 90 per cent of the total meetings in Ticino, “we are also paying close attention to the foreign markets – including Asia – that are showing an increased interest in Switzerland,” said Elia Frapolli, director of Ticino Turismo.

“We believe in Asia’s growth potential”, said Frapolli.

Leisure arrivals and overnights from Asia to Ticino have been increasing. In 2015, arrivals rose 17.8 per cent while overnights increased by 13.8 per cent from a year ago. At the end of 2015, overnights generated by Asian markets were 50,037, representing 2.3 per cent of total overnights in Ticino.

Recently, Ticino Turismo collaborated with the Switzerland Convention and Incentive Bureau (SCIB) to host foreign meeting planners and journalists. The 60 meeting planners from all over Asia also competed in a race across Switzerland for an Asian Meeting Trophy.

“Through games and challenges, not only did they have fun, they also learnt more about Switzerland and the diverse meeting destinations available. We guided them for two days through the different venues and allowed them to experience Ticino,” said Frapolli.

“It was a good opportunity to meet the meeting planners in person and understand their needs and requirements in order to adapt our offerings to the market,” he added.

Home to Lugano, the third largest financial centre in the country, Ticino offers modern business and MICE facilities juxtaposed with breathtaking landscapes and scenery.

Ticino’s Italian heritage is fodder for unique gastronomy-based incentive ideas. Some examples include touring the raw ham maturation cellar of Alp Piora, baking various types of panettone, and visiting vineyards for wine tastings.

Other unique MICE venues include the Swiss Bunkers, Splash e Spa Tamaro waterpark and centuries-old castles. Technical visits to TV – Studios RSI, Swiss Air-Rescue Rega, METEOSwiss Weather Forecast Centre, and Institute for Research in Biomedicine can also be arranged.

TicinoVerzascaValley
Ticino is confident that it can lure more Asian MICE groups;
Ticino Verzasca Valley pictured

Raymond Tan, Director of events, Grand Hyatt Singapore

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How did you find your way into the events industry?

It was an easy progression and natural course for me. I wanted to be part of this industry at an early stage.

In school, I studied tourism and since then, I have always been in the events, attractions, tourism and hospitality sector. All I can say is that the passion runs through me.

What do you love most about your job?

Meeting and working with people (both internal and external clients), and being an integral part of an event. The MICE scene is ever evolving and there is never a dull moment.

What is your one most memorable job-related incident?

That would always be the conclusion of a successful event, particularly so if it is a major event that I have seen from planning to fruition.

For example, I did a large-scale week-long IT conference/exhibition in my previous role. It took place across almost 30 event spaces with more than 1,000 room nights across multiple hotels. It involved massive planning and required me to team up with three other colleagues. There were challenges in the set-up and ever-changing requests involving various parties. There were sleepless nights. Imagine the sense of achievement we had on the last day.

What advice would you give to someone looking to join the event sector?

One needs to be open-minded and adaptable to the ever-changing environment. You must have the passion, enjoy being in the service line, and muster the gumption for when things turn out the opposite way. It is a very dynamic environment with long hours at certain points in time.

Oliver May

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OliverMayHRS Group has picked May for the global lead MICE/strategy position. Previously, he held the role of executive vice president at Meetago. In his new role, May is responsible for raising the company’s MICE business to a global scale.

Rick Gonzalez

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Six Senses Qing Cheng Mountain, China has appointed Gonzalez as its executive chef. He joins from Six Senses Zil Pasyon in the Seychelles, which will open in summer 2016. Gonzalez has sharpened his knives at Maurice Restaurant with three-Michelin-star chef Marc Haeberlin, The Peninsula Hotel New York, and Four Seasons Resort in Palm Beach.

Premala Danapakiam

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PremalaDanapakiam

The role of ICCA Malaysia deputy chair is now undertaken by Danapakiam, director of sales and marketing with the Borneo Convention Centre Kuching.

Mark Stanford

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Stanford is now general manager of Nanuku Auberge Resort Fiji. He was was most recently the pre-opening general manager at the Royal Purnama in Bali.

Louise Lithgow

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LouiseLithgowLithgow is now group sales director of Diethelm Travel Group. She will manage the entire sales team and activities across the 12 countries Diethelm operates in. She has 14 years of experience in the trade and has worked with various hospitality groups, such as Millennium Hotels and Resorts.

Over coffee with… Michael Matthews

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Rebecca Elliott speaks with the new CEO of the Canberra Convention Bureau, Michael Matthews, who has returned to Australia after 15 years in Canada to take on the role

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From Canada to Canberra – why the move back?

Canada is an amazing destination with a really strong tourism brand. I loved living there and certain aspects of it, but the idea of coming home has always been strong. I thought after 15 years there I could bring some of the ideas from North America that I’ve learnt back to Australia.

What’s your vision for the MICE market in Canberra?

The national associations market is a competitive space that we want to continue to maintain our presence in.

But the recognition now is that we have very strong leisure products when considering food and wine and also since we’ve got nature on our doorstep. A lot of those elements are very
complementary to the incentive and associations market. So as we look to Asia, we can package these products and sell to markets in the nation and overseas.

And now, with direct international flights into Canberra, we have more credibility to go into international markets.

The next step is building product awareness. As the nation’s capital, we can leverage that and communicate how we add to the travel experience with our cultural institutions and by being a serious player in this part of the world.

We want to change the conversation and highlight our CBR brand, which is about being Confident, Bold and Ready, a vibrant idea of what it means to visit Canberra. It’s not about what Canberra once was. As soon as we can get people here, it changes their perception and they become an advocate for our destination.

What can you draw from your experience in Canada to assist you in your new role

Canada, particularly where I came from, is very seasonal. Although this isn’t much of an issue in Canberra, we have some significant periods where we need to fill some gaps. That’s what they do really well in America – they’ve got year-round business despite much greater seasonality extremes.

The other thing we worked on there was product development. Here, we are looking to fine-tune some of our products and repackage them to grow our destination offerings.

How do you think the Australian MICE market is faring compared to the rest of the world?

Australia has such a strong leisure brand and that’s very much an aspirational product. But there’s more to our brand than leisure. We need to focus on the business events side and our knowledge community – what we’re good at.

What we have going in Canberra is our smart community. Our Think Canberra strategy ties together cultural and learning institutions, and Australia can likewise focus on centres of excellence. These would add much more value to the conference experience, a reason to host in Australia.

What are some of the opportunities and challenges moving forward?

When you look at the nation’s capital just getting international flights, that’s a fantastic opportunity and something that we need to continue to grow.

Visas are a challenge for sure and the rest of the destinations are super competitive. They’ve acknowledged growth opportunities and are working to promote their brands. As for us, we are an aspirational brand, so we really need to tell the story about business events adding new dollars to the economy and through that, gain support to grow our business events infrastructure.

How’s the global economy affecting MICE in Australia and Canberra in particular

Many are rubbing their hands excited about the Australian dollar being strong compared to their dollar and they see that as an opportunity.

It’s a shortsighted view as these movements are cyclical. There are immediate opportunities but it’s not something we can rely on. I think we need to focus on value for money here irrespective of where the dollar is.

What can industry players do to remain buoyant?

I think we need to continue to reinvest in product and people, as well as focus on the level of professionalism that our service providers are able to deliver, while keeping our authenticity for genuine Australian hospitality.

We are already on the radar as an aspirational destination but we really have to have a destination-first approach. You look at competitive destinations and they tend to be single-city destinations or smaller countries. Our strength is the diversity we have to offer, but we need to make sure we are out in the market and focus on collaborating. Where it (the conference) goes in Australia is less importan

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