Dusit International has introduced Total Quality Management (TQM) systems across its entire portfolio of properties, making it one of the first Thai-owned hospitality companies to meet the criteria of the International Organization for Standardization’s ISO 9000 series and to commit to continuous improvement in all operational aspects.
TQM is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements.
Dusit Thani Laguna Phuket
Dusit International began implementing its TQM systems three years ago and on December 2016, was certified ISO 9001:2015 – an international standard for quality management systems within an organisation – for several of its properties in Bangkok, Hua Hin, Phuket, and Chiang Mai. This was achieved with generous funding from the Thailand Convention and Exhibition Bureau (TCEB).
With continued support from TCEB, Dusit International hopes to hone its operations this year and apply to be certified in several management systems including environmental (ISO 14001), food safety (ISO 22000), and event sustainability (ISO 20121) to position itself as a preferred choice for higher spending business and leisure travellers.
