MISA Travel has licence revoked by Singapore Tourism Board

The Singapore Tourism Board (STB) has served a notice to revoke the travel agent licence of MISA Travel for “(ceasing) to carry on the business of a travel agent and being unable to fulfil its obligations towards customers”.In a statement, STB advised affected consumers to contact MISA Travel regarding the status of their booking or seek a refund. In the event that the agency cannot be reached or fails to provide the relevant service or refund, consumers with applicable travel insurance should approach their insurance providers.

Those not covered by travel insurance can approach the Consumers Association of Singapore or the Small Claims Tribunal, STB said.

STB also stressed that consumers should take precautionary measures such as purchasing travel insurance that covers unforeseen events such as travel agent insolvency and making instalment payments.

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