Following the attack of a lone gunman at the Resorts World Manila (RWM) casino on June 2, Marriott Grand Ballroom (MGB) and Marriott Hotel Manila – both located within the RWM complex – initially saw some booking cancellations.
Michelle Garcia, Marriott Hotel Manila’s director of marketing communications, said while no events took place at MGB on the day of the attack, there have been “rooms cancellations from last Friday until last week”.
Marriott Hotel Manila
Currently it’s back to business as usual for the hotels, and Garcia expects the situation to improve. She is confident that MGB and Marriott Hotel Manila will still be chosen for events due to the tight security, and since the incident did not take place on those properties.
Makati-based Travelexperts’ consultant Analiza Misa said some clients heading to MGB and Marriott Hotel Manila were considering cancelling their bookings.
As a show of confidence, Misa assured clients that they would be escorted by an agency representative in Manila to all destinations.
A DMC head, who requested anonymity, believes that the Marriott properties will recover quickly, given that MGB is the most advanced venue in the country while Marriott Hotel Manila has one of the highest occupancies in the metro.
As well, Garcia pointed out that they were on top of the situation and offered regular social media updates to the public, as well as their clients, since the unfortunate event.
