An online survey of 4,521 business travellers in April and May 2017 by Egencia, the business travel arm of the Expedia group, has revealed an increasing desire by business travellers for technology access and cross-device integration, along with greater productivity offerings, on the road.
Accessibility is a key theme to stay productive: two-thirds (66 per cent) of surveyed business travellers across regions want to manage and book their business travel on every mobile device, not just on their smartphone.
Additionally, 50 per cent of respondents would avoid human interaction on the road unless they are having a problem.
“We are at a turning point in business travel. Business travellers have high expectations and they want instant access to information and tools on every device,” said Rob Greyber, president of Egencia.
According to the survey, business travellers are optimistic when it comes to technology’s role in improving their business travel experience.
For instance, 48 per cent would like to use text to update their travel arrangements. As well, 43 per cent believe advancements in artificial intelligence (AI) will help improve their travel experiences.
Meanwhile, non-stop flights and inflight Wi-Fi ranked high as perks that would increase both travellers’ productivity and satisfaction. Rounding out the top four amenities business travellers cited to improve productivity and satisfaction are extra time off to compensate for traveling on weekends and/or personal time and class upgrades on flights longer than six hours.
The 4th edition Egencia Business Travel and Technology Survey can be found at www.egencia.com/public/us/campaigns/gbta/?nab=0.