Carlson Wagonlit Travel has appointed Niklas Andréen as executive vice president and chief traveler experience officer, effective September 2018.
Based in London, Andréen will report to Kurt Ekert, president & CEO of CWT, and serve as a member of the CWT Executive Leadership Team.
The Swedish national will oversee worldwide Traveler Services, which is being rebranded as Traveler Experience to align against CWT’s 3.0 digital strategy and an holistic approach to customer experience across all channels. He will take over these responsibilities from Matt Beatty.
Currently, Andréen is senior vice president & managing director of hospitality, car, digital mMedia, corporate and digital (beyond air) at Travelport. He has held several other leadership roles there including leading the integration of Travelport’s digital assets into their business.
