Innovation, people, culture: ICC Sydney leadership in action

As International Convention Centre Sydney’s executive team prepares to travel to the Asia Pacific for its second annual CEO Asia Roadshow series, we take a closer look at the venue’s achievements and ongoing quest for excellence.

Brought to you by ICC Sydney

Image: Signature dishes from ICC Sydney’s menu

ICC Sydney is Australia’s first fully-integrated harbourside convention, exhibition and entertainment venue and has already established itself as one of the world’s most sought-after venues.

Critical to ICC Sydney’s success has been its people and since its opening, the venue’s 1,700+ person team has hosted a diverse calendar of 1,500+ events and welcomed more than two million visitors. It has also achieved phenomenal delegate and client satisfaction ratings of 99% and 97% respectively in 2018.

As a result of the performance of its people and its focus on innovation as an organisation, ICC Sydney has garnered strong industry praise and acknowledgement across all facets of the business.

Feeding performance with culinary excellence

Underpinning ICC Sydney’s achievements has been its commitment to forging new ways of delivering for clients. This includes its award-winning Feeding Your Performance (FYP) culinary philosophy which sees the ICC Sydney team source the best, peak-of-season produce from local farmers to fuel the bodies and minds of delegates.

Originally focused on delivering ‘smart menus’, FYP has evolved to celebrate and support local farmers and showcase the very best regional produce on the global stage while also providing financial security, employment and growth opportunities for regional communities.

The program has been embedded throughout ICC Sydney’s operations and in 2018, FYP was heralded as a ‘blueprint for innovation’ by the prestigious University of Technology Sydney.

Cultivating a lasting legacy

ICC Sydney is also forging connections for its clients and community via a unique multi-streamed Legacy Program. This Australian-first initiative connects the world’s visiting minds, industry leaders and delegates with the region’s talented and local networks through five diverse streams – Innovators & Entrepreneurs, Generation Next, First Australians, Sustainable Events and Creative Industries.

Each stream provides clients with an opportunity to engage with locals in a number of ways – from direct exposure to Sydney’s network of entrepreneurs and startups and fostering the next generation of thought leaders via student engagement, to working with local Aboriginal businesses, engaging new talent for event performances and much more.

Image: Bangarra Dance Theatre performs at International Bar Association 2017

Formalising a commitment to Australia’s First Nations

Building on the venue’s work to drive greater engagement with, and acknowledgement of, Australia’s First Nations people, ICC Sydney became the first convention centre in Australia to launch a Reconciliation Action Plan (RAP) last year.

Setting a precedent for the industry, this initiative bolsters ICC Sydney’s ongoing commitment to recognise and celebrate the cultures, practices and traditions of Australia’s First Nations within the venue and the events it hosts.

Underpinned by technology

At ICC Sydney, event success is also fostered via the team’s dedication to continuously elevating experiences for clients through customised technology solutions. Today, the venue is more equipped than ever thanks to recent investments in additional industry-leading audio visual, production and ICT equipment.

As a result, clients have access to the most up-to-date technology in the industry, upgraded in-house digital facilities including a Digital Media Suite (DMS) and full in-house audio visual (AV) and production service. This is all supported by a team who know exactly how to bring the power of equipment to life and deliver the ‘wow’ factor.

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